Rated 5 out of 5 by Emma1949 Hotel didn't disappoint
A great example of a Sheraton hotel. Attentive staff, professional service at all times, comfortable room & very efficient housekeeping. Helpful & knowledgeable Club lounge personnel.
Only niggle the pool closed for maintenance for half of ou stay but that's just bad luck!
February 5, 2015
Rated 5 out of 5 by Miffychoy excellent location and good service
my 3rd stay at Sheraton was better than expective. Staff at front desk - check in n check out was excellent. Both rooms were upgraded to excellent harbour view and staff accommodated my request and set us up in a luxurious suite with a view, as soon as one was available.
excellent service at the cafe whenever we had buffet breakfast, always responsive to our requests
January 22, 2015
Rated 4 out of 5 by veve Sheraton Kowloon
This hotel is very well situated, rooms are comfortable and the breakfast buffet is always great and plentiful.
January 19, 2015
Rated 5 out of 5 by GuestJun2014 Great Hotel!
Partial harbor view was still very good!
January 5, 2015
Rated 5 out of 5 by Explore88 Great Hotel in a Great City
We have not been back to the Sheraton Hong Kong for over six years, so our return trip for New Years Eve was highly anticipated. We stayed at the Sheraton Towers and the service and attention to our every need was met with a great attitude and smile. The location cannot be any better, right on Nathan Road and minutes from the major train stations and shopping Malls. Travelling to Hong Kong at New Years Eve you would expect crowds and high activity, however the Sheraton was a sanctuary in that entire environment. There was a spectacular harbor view from our room and the Tower Club floor on New Year’s Eve.
Best advice, if your costs can extend then stay at the Towers in a harbor view room. Sheraton Hong Kong keep up the exceptional experience you convey to your guests.
January 3, 2015
Rated 1 out of 5 by mmarcus Do not stay if you are SPG Platinum you will hate it
I am Platinum for life with SPG and have ambassador status which means that they assign an ambassador to my account to call the hotels in advance to make sure that everything about my stay is seamless.
My ambassador convinced me to stay here based on the fact that she had been told the hotel had just been renovated. Since it was my honeymoon ,I wanted it to be perfect and I took her advice. What a huge disappointment. Nothing about my suite had been renovated in the last 5 years!
I booked and paid for a suite with a harbor view ,they forgot to tell me that they are building a 50 story building between the view and the harbor !
If they had they given me the room across the hall ,I would have an unobstructed view ,but they didn't. after all it was only my honeymoon, in fact ,the hotel did nothing for the occasion ! Since I had just spent a fortune on my wedding at one of their hotels ,I would have expected more!
The gym is the smallest and worst gym of any major hotel I have ever stayed at anywhere in the world!!!!!!!
The service was terrible the staff was awful ,I would never stay at this hotel again!
January 1, 2015
Rated 3 out of 5 by jack Aging Sheraton with middling service and sad Platinum lounge
We stayed at this Sheraton for two nights in December 2014 in a suite on the 9th floor. While we enjoyed the extra space of the suite, it was very small for a suite - we have stayed in rooms (vs suites) of equal size. While we had a partial harbor view, the view was somewhat obstructed by the building across the street and the Sheraton building itself. Despite platinum status, the hotel claimed that the Tower rooms on the three top floors were off limits for upgrades, saying that Tower rooms were operated as a separate hotel. With this refusal of Tower room access came the refusal to access the Tower lounge. We were instead directed to a "dedicated Platinum lounge", which essentially consists of 4 separate rooms with convenience store food and a soda machine, a carpet and furniture straight from the eighties, and not even water bottles available. Overall, the furnishings and amenities in the hotel are average (seems to be an older property that received a recent refresh). While the staff at the Sheraton front desk and housekeeping were courteous, we found the Cafe staff to be lacking, often forgetting to bring orders (waiting 15 minutes foe a cappuccino). On a positive note, the gym is decent and the hotel location is excellent. Overall it's hard to recommend this hotel given the price they charge and with so many better options with similar pricing nearby.
December 27, 2014
Rated 5 out of 5 by Cifen12 Fantastic location, excellent tower staff, fabulous views and more
I booked with tower harbour deluxe 35sq
Less than 30 minutes from airport.
Take airport express to kowooing station and connect with free shuttle bus to hotel.
1. Excellent tower staff service treat us like VIP by Simon leuang. He is not only making our checking-in smooth, relax, pleasant but also taking extra miles to help us to book dinner places. He is like angle to us for whom first visits to Hong Kong.
2. Great concerage service by Daphine and provides very informative tourist information.
3. Super location- less 5 minutes to MTR and 2 stops to central station in Hong Kong island
10 minutes walk from central to tram station to see Victorial Peak.....
4. 5 minutes walk to star of avenues. And 10 minutes to star ferry...
5. Lovely and amazing harbour views and nice room.
6. Highly recommend this hotel.
December 26, 2014
Rated 5 out of 5 by BillRMD Superb stay!
This was a three-night stay, one night in an Exec Suite (SPG Platinum complimentary upgrade) and two nights in a harbor view Towers room which we had reserved. With all the invective from fellow SPG Platinum travelers who have been critical of Platinum recognition, of the Platinum lounge, and of the Cafe breakfast, I was somewhat anxious ... but NO WORRIES! The welcome at reception was genuine; the suite lovely; the Platinum lounge well located, appointed and supplied; and the complimentary Platinum breakfast in the Cafe varied and delicious (and Wanda, as always, is a delight!)! We obviously also enjoyed the Towers portion of our stay ... I wish particularly to highlight Bonnie and Gordon at reception (Bonnie - thanks for the wonderful "special touch" for our celebratory dinner reservation); Johnny (one of the evening Towers Lounge servers) - thank you for the concern and the "to go" fruit plate for my wife who wasn't feeling well; and the breakfast hostess at the Oyster Bar (I am sorry I do not recall her name), who insisted on warming my wife's soy milk when she learned she wasn't feeling well. From housekeeping to doorman to valet - You have a wonderful team, and we look forward to our return!
December 25, 2014
Rated 4 out of 5 by HKguest2014 Attentive staff made less-than-ideal room location stay better
I booked an Executive Suite and the room I was given was not ideal in that it faced traffic emerging/entering a tunnel, and it was right next to a multi-storey carpark. The roof of the said carpark was slightly higher than the windowline of my room. Furthermore, the window in my walk-in closet/bathroom looked right out at the next building, which was fewer than 2 metres away; the roof of that building (which may have been the same carpark structure) was also slightly higher than the windowline of my walk-in closet area. This meant anyone who was standing on the 2 roofs would be able to look into the bedroom, the living area and the walk-in closet/bathroom area. Needless to say the curtains were kept closed the whole time.
I asked for a room change to a higher floor and unfortunately the only other available Executive Suite had lingering cigarette smoke (bad previous guest who didn't care that it was a non-smoking room) and the hotel cleaning staff were trying to get rid of the odour.
I was offered a Harbourview Suite but it had 1 Kingsize bed only and I needed the 2 Double bed configuration of the Executive Suite. So I stayed put in the end and closed the curtains - which was a shame because the room offered a partial view of the harbour and a higher floor at the same end of the building would have been good.
The guest relations officer who tried her best to present me with options was Ms E. Ho. She was attentive, patient and provided service with a smile. She was the bright spark in what was a not-so-ideal room location stay.
Other feedback: Breakfast on the 2nd floor was good, as was night-time nibbles and drinks on the 17th floor. (The lounge/bar needs to stock up on the very drinkable Chateauneuf-du-Pape!)
December 9, 2014
Rated 4 out of 5 by Sono Staff not up to par
I have stayed in the Sheraton in multiple countries and am use to a certain level of service. This is not a complete negative review, as the hotel is still very good, and services are also top notch.
I was not happy with the check in and check out services, the staff did not handle minor complications very well, and during check out, it took too long.
Aside from that, I thought the room was very standard, not the best of rooms compared to other Sheraton hotels around the world.
Second day, I ordered towels in the am, and it took 20 minutes for them to get here, which for a 5 star hotel is ridiculous.
Aside from that, the hotel is still a great stay, and would repeat if other preferred hotels are full.
Conference rooms are small, and the staff are not ready to make adjustments in case certain meetings are running late.
December 7, 2014
Rated 4 out of 5 by Yvette21 Hotel was comfortable and friendly staff
Comfortable accommodation and friendly staff. Hotel location ideal with shopping and attractions in the area.
December 6, 2014
Rated 5 out of 5 by Jetlag63 mr
I am very happy with my stay experience. However, the hotel is so busy, sometimes a trip to the reception desk takes long time to be helped.
December 5, 2014
Rated 5 out of 5 by Horatio Excellent location, service
I've stayed in this property many times. The service is excellent as is the location, at the tip of Kowloon, around the corner of the Promenade along Victorial Bay, where you can walk uninterrupted for 5kms.
The 2nd floor restaurant puts out an great buffet; the staff arranged a cozy window-side seat. We tried the Chinese restaurant as well: tasty, good service, pricey.
A free shuttle bus comes every 12 minutes or so that will take you to Kowloon Station where you can check in effortlessly and catch the fast comfortable train express to the airport, avoiding a longer taxi hassle and often squabbles about jacked up fares.
December 3, 2014
Rated 5 out of 5 by guest1101 Good service
Very good food for the breakfast that in 2nd
floor. I m very like it.
Also the service manner is very good!
December 1, 2014
Rated 5 out of 5 by Siulobow Tower
I stayed at the Tower. My overall experience is fantastic. I really enjoyed the service provided by the Tower service team; they always extend themselves to make our stay enjoyable.
November 30, 2014
Rated 4 out of 5 by ptkc Wi-fi
Expect the room can provide wi-fi without charge but not
November 30, 2014
Rated 4 out of 5 by TanW Nice and clean hotel
The hotel are clean. Clean and comfortable bed. Everyday after housekeeping , they left two chocolate that brighten us our day after a long day outside. Only concern that we have is that the lift can be access by anyone even guest that are not staying.
November 29, 2014
Rated 4 out of 5 by WLNG Excellent location but
Has excellent location but breakfast choice limited. Breakfast at level 2 better than level 18. Tower room smaller than expected but bed is very comfortable.
November 27, 2014
Rated 4 out of 5 by JohnC27 Cafe Restaurant in the Lobby
I wanted a light breakfast before catching my long flight back to the USA. I was warmly welcomed by the head waiter and offered a table and coffee. My coffee was promptly delivered but no menu. A few minutes later I walked up to a group of wait staff and asked for a menu. I required one more request to actually get a menu. When one finally arrived, my choices for breakfast ranged from the buffet at $255 HKD (~$35 US) to as low as $220 HKD (~$30 US) for single serving breakfast choices. Not interested in spending that kind of money for breakfast, I declined to order and asked for my bill for ONE small cup of coffee. My charge was $75 HKD (~$10 US). I suspect most if not all diners at the Cafe have a voucher for a FREE breakfast. Future breakfast diners BEWARE!
November 26, 2014
Rated 5 out of 5 by GloverParker Always a great place to land
This is such a lovely, easy, convenient place to stay in Hong Kong and the service is always top notch. Staying in the tower is absolutely worth it -- the breakfast is delicious and the staff is universally friendly and accomodating. The city views are spectacular, the rooms well laid out with everything you could possibly need. As an SPG platinum, this is my go-to property in Hong Kong for the right combination of location and staff.
November 24, 2014
Rated 2 out of 5 by KS24 disappointing stay
Location is all this hotel has going for it. At arrival to the door, bell staff didn't even offer to help with our bags! Unbelievable - after two weeks in Thailand and Indonesia, I was blown away by this basic lack of hospitality. Room is cramped to say the least (yes this is HK but still). I guess free wi-fi counts as "Gold recognition". Staff definitely aims for the minimum and nothing more. Even a "thank you for being an SPG Gold Member" would've helped.
November 22, 2014
Rated 5 out of 5 by aaerobear Towers lounge staff are excellent
I am in awe of the superb service we received from your staff in the Towers Lounge.
Special kudos go to Johnny Ng, Wing Wong and Simon Leung. Three stunning examples of service minded and friendly employees.
November 18, 2014
Rated 5 out of 5 by History28 A Perfect Stay
When I read a few of the reviews from disgruntled guests, I was prepared not to arrive too excited for any recognition as a lifetime Platinum SPG member. Well, I was pleasantly surprised by my two night stay at this hotel and highly recommend it for a short stay or longer.
Two benefits are especially appreciated: 1) The complimentary breakfast is a full buffet with quite a few impressive choices; 2) the separate Platinum Lounge is very nice (yes, it may be small yet it was fun to meet other SPG guests from around the world).
The fitness area and spa are also worthwhile here. Staff members are very cordial and both check-in and check-out experiences were efficient.
Yes, I did not receive an upgraded room nor a harbor view, yet the other amenities were outstanding. Besides the hotel is located in terrific setting and I just had to walk across the street to have an even better view.
I would certainly return to this hotel for any future Hong Kong visits.
November 15, 2014
Rated 2 out of 5 by Rtkidd Used to be the best hotel in Asia
This hotel used to be our favorite. We even celebrated our 25th anniversary here. So it pains me to write that this hotel is drifting downhill fast.
SPG recognition is pathetic. They make you pay for "Tower room with access to the executive lounge", even as a platinum member. Their excuse of a free lounge for SPG guests is a slap to the face of SPG.
Next, the food in the lounge is horrible. Store bought chips and stale third rate samosas is hardly the SPG standard.
The service from the staff used to be the best and now they struggle to understand, accommodate and serve.
Clearly the hotel mgmt is cashing in on its location and not interested in a long term relationship with its customers.
I feel bad to write this but I have warn travelers. Try another SPG property in HK.
November 14, 2014
Rated 5 out of 5 by jw99 coming home
we absolutely look forward to staying at this hotel each year. .we have been to 176 countries and this hotel has it all..location,hospitality,and fantastic food not to mention the great views of victory harbour. keep up the good work .we look forward to seeing you next year..
November 13, 2014
Rated 4 out of 5 by Kadir Sheraton Hong Kong
I have stayed at many Sheratons around the world, from Melbourne and Sydney Australia to Bethesda USA to Los Angele,s Manila Johor Bahru Malaysia and Kuala Lumpur and Shanghai som eyears ago
I have never been disappointed.
Sheraton Hong Kong ...My room ddid not have much of a view but we get it at other parts of the hotel such as at the 18th Floor.
November 10, 2014
Rated 5 out of 5 by CamWoo567 This hotel is in a great location
We found this hotel to be in a great location, close to all transport options, plenty of shops and has fantastic views. The staff (Club Levels) were excellent, remembered our names, helpful and friendly. We had a fantastic holiday staying on a Club Level floor.
November 9, 2014
Rated 4 out of 5 by SPGfan54 Great location and amenities
Stayed here for two night in October.
First off, you can't beat the location. Unless you stay across the street at the Peninsula, this is prime location. Steps away from the subway and the harbor.
As a Plat, got upgraded to a suite. Had a choice of a suite or a harbor view. Went with the suite, probably should have went with the view since my view was of the building behind the hotel. Suite was spacious with a nice bathroom.
Breakfast buffet was very good with a very large variety.
Hotel lobby was very nice and above average in size and decor. Staff was decent. Concierge staff was very helpful.
Now, what did it for me was the gym. Has to be one of the best views of any hotel gym. Overlooking Hong Kong harbor while working out was amazing. The size of the gym itself is not very big, but bigger than most Sheratons, but again you can't beat the view.
November 6, 2014
Rated 5 out of 5 by jlack Hotel is wonderful
Everytime I stay at this hotel I throughly enjoy my time there.
November 3, 2014