Rated 5 out of 5 by Jimtraveller A wonderful stay! (Sept 20th night)
The location is perfect! Steps away from the K4 shuttle to airport express train, walking distance to shopping centres and beautiful Victoria Harbour. Remember to take some pictures at the iconic imagery and place at the harbor.
The check-in process was speedy and perfect. The front desk gentleman was professional and courteous.
We got upgraded to an executive suite 889, which was spacious and very quiet, away from the lifts.
The buffet breakfast was abundant and wonderful! The breakfast is always a highlight for me when I stay at this hotel.
Wonderful stay, and service was just great. Highly recommend!
September 25, 2013
Rated 1 out of 5 by adiarifin Choices of Suite Room for Suite Night Upgrade Award.
I have 18 free nights suite upgrade award and 8 nights is expiring on the 30th April 2014.
Contacted SPG Plat customer service several times by phone & click to chat to redeem my free suite night upgrade award and was informed that its only available for Executive Suite King Size Bed only.
I really feel that its not fair at all that only King Size Bed Suite is made available for the redeem. There must be an option with 2 Double Bed as well. Really disappointed with this kind of terms & conditions. Its better not to have this Suite Night Upgrade Awards if u r limiting the award options as its only just make ur SPG Plat guests more disappointment before they even arrived to the hotel.
Starting to feel very irritating with this SPG after years of patronage and I think its time to look into another loyalty brands. To the new comers, beware of all this T&C.
April 6, 2014
Rated 5 out of 5 by Jimtraveller Another wonderful stay! (Sept 23rd)
We visited Hong Kong and Guangzhou this trip.
We stayed at Sheraton Hong Kong Hotel on our last night of this trip on our way back to North America.
We got upgraded to Suite 888. Front desk check-in staff was wonderful.
The breakfast buffet was wonderful as always.
The K4 shuttle is just steps away from the hotel, on our way to Airport Express Train.
Great hotel, services, location and very happy with it.
September 25, 2013
Rated 5 out of 5 by Siulobow Tower
I stayed at the Tower. My overall experience is fantastic. I really enjoyed the service provided by the Tower service team; they always extend themselves to make our stay enjoyable.
November 30, 2014
Rated 2 out of 5 by KS24 disappointing stay
Location is all this hotel has going for it. At arrival to the door, bell staff didn't even offer to help with our bags! Unbelievable - after two weeks in Thailand and Indonesia, I was blown away by this basic lack of hospitality. Room is cramped to say the least (yes this is HK but still). I guess free wi-fi counts as "Gold recognition". Staff definitely aims for the minimum and nothing more. Even a "thank you for being an SPG Gold Member" would've helped.
November 22, 2014
Rated 1 out of 5 by Ashland3911 Platinum's beware!!
I was very disappointed on my recent stay at this hotel. As a Platinum preferred guest I was rewarded with a room on a low floor that had a view of the hotel across the street (not exactly Victoria Harbor). Based on discussion with the hotels management and staff I was informed that I was not entitled to a room with a harbor view as that is a premium room that Platinum guests are not eligible to get upgrades for (I was actually told that by the hotel staff). In addition, I was told that the hotel sells two products the “main hotel” and the “towers” and that it’s hotel policy to not upgrade customers from the main hotel to the towers. However, if I paid them more money they would upgrade me. Having been a platinum guest for a number of years I took offense to being asked to pay for an upgrade, as have not experienced that from any of the SPG properties I have stayed at in the past.
What is so interesting about this is that the hotel doesn’t actually have towers, even though it’s stated in the hotels name, and actively marketed by the hotel. Instead, hotel management have arbitrarily classified rooms above a certain floor as being the “towers” even though they are all part of the same physical structure which isn’t even that high.
This hotel seems to be more concerned about fairness than about rewarding customer loyalty as was told that if they upgraded me that would not be fair to other customers. However, rewarding for loyalty is what the SPG program about.
If you’re a non-status guest then this hotel would be a very clean and tidy property in a good location. If you’re a platinum preferred guest then I would suggest looking at one of SPG’s other properties in the area. If you’re the management at this hotel you need to determine if you want to be part of the SPG program and, if so start operating like the vast majority of other SPG properties.
December 13, 2013
Rated 2 out of 5 by spencertorpy Good Location
As a Platinum member who stays over 100 Nights a year at Starwood hotels and booked 4 rooms for my stay in Hong Kong I was very disappointed. An example: My room I booked and I paid for 2 people and thought I could use the lounge for 2 people. When I arrived passports were used in all 4 rooms and was told only 1 person can use the lounge and have breakfast. I told them I have paid for 2 people but all 4 of us used the passports for the other rooms. They would not let me use one of the other passports. I cannot complain about the lounge because I never went there after that attitude. The worst SPG Platinum hotel in Asia.
May 7, 2013
Rated 5 out of 5 by BillRMD Superb stay!
This was a three-night stay, one night in an Exec Suite (SPG Platinum complimentary upgrade) and two nights in a harbor view Towers room which we had reserved. With all the invective from fellow SPG Platinum travelers who have been critical of Platinum recognition, of the Platinum lounge, and of the Cafe breakfast, I was somewhat anxious ... but NO WORRIES! The welcome at reception was genuine; the suite lovely; the Platinum lounge well located, appointed and supplied; and the complimentary Platinum breakfast in the Cafe varied and delicious (and Wanda, as always, is a delight!)! We obviously also enjoyed the Towers portion of our stay ... I wish particularly to highlight Bonnie and Gordon at reception (Bonnie - thanks for the wonderful "special touch" for our celebratory dinner reservation); Johnny (one of the evening Towers Lounge servers) - thank you for the concern and the "to go" fruit plate for my wife who wasn't feeling well; and the breakfast hostess at the Oyster Bar (I am sorry I do not recall her name), who insisted on warming my wife's soy milk when she learned she wasn't feeling well. From housekeeping to doorman to valet - You have a wonderful team, and we look forward to our return!
December 25, 2014
Rated 5 out of 5 by Flyingtailor Location And View
Great location and good staff even better then last time. Harbor view amazing.
March 22, 2012
Rated 5 out of 5 by Horatio Excellent location, service
I've stayed in this property many times. The service is excellent as is the location, at the tip of Kowloon, around the corner of the Promenade along Victorial Bay, where you can walk uninterrupted for 5kms.
The 2nd floor restaurant puts out an great buffet; the staff arranged a cozy window-side seat. We tried the Chinese restaurant as well: tasty, good service, pricey.
A free shuttle bus comes every 12 minutes or so that will take you to Kowloon Station where you can check in effortlessly and catch the fast comfortable train express to the airport, avoiding a longer taxi hassle and often squabbles about jacked up fares.
December 3, 2014
Rated 1 out of 5 by mounty The hotel is tired and needs refurbishing
The hotel is always heavily booked and is one the top earners for the Asia region for Starwood . It now feels old and needs to be refurbished as it a flagship property . Time to invest some of the profits back into this building .
October 21, 2013
Rated 5 out of 5 by Flyingtailor What can I say
As you can tell by all my reviews I love this hotel I come to Hong Kong a lot but choose this hotel 90% of the time great service great location and good SPG recognition.
May 21, 2013
Rated 5 out of 5 by Flyingtailor Back again
One of my favorite hotels always like to give a shout out.
Thanks for the service to front desk staff and to the cleaning staff always the best.
March 1, 2013
Rated 5 out of 5 by Flyingtailor Home
I love this hotel I cant think of staying anywhere else when I come HKG. So I have to leave a plug for this place.
May 22, 2012
Rated 5 out of 5 by Flyingtailor another great stay
Thanks came in early room ready and staff very quick and courteous.
March 1, 2013
Rated 5 out of 5 by Flyingtailor First Tower experiece
I have stayed at this hotel at least 10 times if not more but never in the tower rooms. Well was treated great came early was put up in another room and then they put me in a water view when my room was ready. Great Service thanks again I love this hotel.
February 6, 2014
Rated 5 out of 5 by Flyingtailor Awsome stay again
Great stay good recognition what more can I stay love this hotel stay here at least 8 or 10 times a year.
December 5, 2012
Rated 5 out of 5 by PeterY Nice and Convenient place to stay in HK
The best things about the hotel is location and the convenience. We have no trouble taking the Airport Express and the K4 shuttle to the hotel. We use the MTR exclusively and therefore find it very convenient to move around town everyday. The hotel staff is helpful in giving us directions on how to go to places, and gave us an umbrella to use for the rainy days. The room is standard, but a bit small compared to other Sheratons. We did not get a room upgrade as SPG Gold but did get free WiFi in the room. We use extra Starpoints to get a room with partial harbor view which is plenty nice for the 8pm laser show. There is a good selection of restaurants in the hotel, but we mostly eat outside. Checkout procedure is smooth and fast. Overall a good place to stay when visiting HK if you want to be near the Nathan Road area.
December 10, 2012
Rated 4 out of 5 by avfool friendly and helpful staffs
It was one of those special SPG hotel that you do not find in North America. The staffs are all super friendly. We have several reservations for several rooms and Carrie called a few days ahead just to make sure they are not duplicated booking. We asked for connecting rooms and without hesistation. She confirmed our request and sure enough when we check in they are connected, Front office staffs were really nice and were able to met all our requests
May 27, 2014
Rated 5 out of 5 by Flyingtailor Great Service
Back again had a great stay. What I really noticed was the amazing service from the staff especially from room cleaning. Usually I am in and out in one day but this time I was here for 4 days and really enjoyed the service of this hotel.
June 4, 2014
Rated 2 out of 5 by Hawk9455 Does not meet my expectations of a SPG hotel
Check in was painfully slow.
Pool area very outdated and uninviting.
Toilet overflowed with toilet water going all over the bathroom.
Incorrect charges on invoice.
Was under the impression, breakfast was included in my initial booking. When questioning the reception staff, they were blatantly rude and not willing to listen.
Expressed my disappointment with the stay and explained my various issues including the overflowing toilet, and the manager at the time wanted me to wait for over 10 minutes whilst he contacted maintenance to confirm this happened. Felt as though he thought I was not telling the truth! Staff clearly need some assistance with dealing with guests.
Hideous experience at this hotel and the first time I have openly expressed my disappointment with a SPG hotel. Will not be staying here again when I next return to Hong Kong.
June 26, 2013
Rated 3 out of 5 by Jimtraveller While location is great....
When myself or my family visit Hong Kong, we tend to stay at this hotel for only one reason - location.
Other than the review title-forementioned reason, this hotel is ok from value-pricing perspective - it is normally $300-400 US/night, for the rooms that are quite small.
The club lounge is lagging in many ways, when compared with other similar Sheraton or SPG properties in Singapore, Syndey (AU), Bangkok or Guangzhou. The choice of the food is very limited, and sitting areas are really cramped.
As for recognition for Platium members, it is fairly periodic for any good room upgrades. For this particular stay, my family and I booked two rooms, and both rooms ended up facing an apartment building which is less than 20 metres away, which meant that we had to close the window shades all day long.
As for breakfasts,while it is nice to have two complementary breakfasts for platinum members, my family had to pay extra for persons that above the two-people limit. Other SPG property does offer alternative complementary breakfast at Club Lounge, however, this hotel does NOT offer ANY breakfast at SPG Platinum Lounge.
I do think that Sheraton needs to review this property for its compliance to Sheraton SPG standards for many of these above facets of a platinum member's stay.
Again, if the location demands the premium for nothing else, and you are willing to pay for it, then this is the hotel to stay in Hong Kong.
September 21, 2014
Rated 5 out of 5 by Flyingtailor Home again
This hotel feels like home awesome service great rooms and good food. This is the first time i was not upgrade to a water view but totally understandable last minute booking and May 1 holidays.
April 30, 2013
Rated 5 out of 5 by Flyingtailor Another Quick Stay
Came very early in the morning and got a room and left late at night after a quick meeting. Awesome service cant say anything else.
April 4, 2014
Rated 5 out of 5 by Flyingtailor Never get tired of
Some hotels you never get tired of this is one of them great check in amazing views and a Cigar lounge my favorite.
July 28, 2013
Rated 4 out of 5 by Flyingtailor great stay again
One of my favorite hotels in HKG well priced great location. If you can get a harbor view.
March 1, 2012
Rated 5 out of 5 by Flyingtailor Fast in out
always a great stay just love it here. If possible get a water view
December 24, 2013
Rated 5 out of 5 by Ozmike Our second stay
We had the pleasure of staying here again in August this year [medical problems have precluded posting an earlier review] - first time was a full family holiday in August 2009 . This time we took our daughter and two Grandchildren and had a wonderful time again. We were all most impressed with the friendly and courteous attention given to us by all the staff.
Our two young Granchildren were particularly well looked after by everyone.
We had connecting DeLuxe Harbour View Rooms again - which is the ideal way for a family to stay.
We are currently planning our next visit for 2012 and we will not be going any other hotel.
December 11, 2011
Rated 5 out of 5 by epoints What a wondeful stay
I love the location of the hotel. It's centrally located to shopping and many attractions. I stayed many hotels in China (many SPG brands) and Hong Kong. Given the location on the Nathan Rd., the hotel has best of all to offer. The room size is very comparable to American hotels.
The staff is very friendly and helpful. I would definitely stay at this hotel again.....
January 11, 2012
Rated 5 out of 5 by AMDH A superb end to an amazing holiday
As a final stop on an amazing one month holiday, the Sheraton Hong Kong Hotel and Towers was the place to unwind, relax and slowly ease back into reality.
After initially checking in at the Towers Reception, where we were warmly welcomed, we were advised of good places to visit to enjoy local cuisine. Upon returning, our room had been set up exactly how we asked for it. No detail was over looked.
The service and knowledge of all staff; including the hotel and towers was impeccable and faultless. Every question answered and every whim or request met.
It was sad to leave this place, because I know there is no other place I have gone to - or go to, where I will feel as warmly welcomed and taken care of.
Definitely recommend this hotel for all travellers, be it for business or leisure.
January 30, 2012