Rated 1 out of 5 by AZ618 The worst Statwood hotel I had ever stayed
This hotel after renovation became a 2-3 star hotel, surprisly bad renovation rooms and bad smells on the lower floors. There was no SPG recognition and no upgrade for platinum member at all, it took me 40 mins checking in by standing in the front of desk after a tiring travel, which made me a disaster stay. They told me to put me into a harbour view room which I stayed 5 years ago when I was a gold member, well, they treated platinum member no difference. The harbour view room was nice but a bit small as I remembered so I ask for a suite upgrade, the front desk staff told the suite room has no harbour view. So they assign a lousy lower floor suite room just next to the lift, I feels like staying in a train with the lift earthquake sounds. I asked for changing a room and complained that why they ignore my preference in profile " away from lift"?! The suite room is vey disappointing which could not even compare to the previous harbour view room I stayed 5 years ago. When I asked for switching to the ocean room they assigned earlier to me, I was told that room was given to another guest. So I had no rooms to stay. After negotiating with their deputy manager, eventually I got another lower floor suite again with very noisy cars traffic from the street. I arrived in the hotel around 7:30pm, when I finally find a bed to rest it was already 10pm! This is the worst experience I had with SPG! Worst suite rooms in this hotel, small and bad renovation harbour view rooms, not worth to stay!
August 1, 2016
Rated 5 out of 5 by Nyhlen Very good business hotel when in Kowloon
A bit small rooms but compared to any other hotel rooms in Hong Kong its very good.
July 31, 2016
Rated 4 out of 5 by Lead Restaurants are great. Staff needs retraining.
- 5Zenses Chinese Restaurant. It is awesome
- Prego Italian Restaurant is awesome too
- Room is great and equipped with good amenities
- Buffet lunch and dinner. Lacking in menu variety. You can find the same foods offer in the noon and evening
- Most of the front desk staff (women especially) are equipped with unpleasant and unhappy face
- Never greet or make eye contact with hotel guest in the elevator. You will be greeted by the cleaner (uncle) in the toilet not from the front desk staff.
- Front desk needs serious retraining. Problem solving skills is poor. Simply giving 'NO' as an answer without offering an alternative solution to SPG Platinum guest.
- Engineers or staff walk into my room and next to my bad with his/her shoes on.
July 30, 2016
Rated 5 out of 5 by Nacho1982 Great place to stay in Hong Kong
I have been to this hotel eight times this year an it keeps on being my place of choice in HKG.
Location is excellent (on top of TST MTR), taxi stop works super well, staff is very attentive, the beds are super comfortable and I always get upgraded. The views of the rooms on the Harbor side are great (if you are on a low floor, you will see the construction on on of the museums...but that is not their fault). The shower is GREAT. You get a free courtesy cell to carry around.
Other things worth mentioning are the pool and Jacuzzi on the Rooftop (very nice place to chill), and the bar on the 18th floor (The view at night is just beautiful) and the gym on the 17th floor (treadmill looking into Victoria Harbor)
I haven't been to any of the restaurants, but Morton's is the top Honk Kong steak house according to Open Rice.
The only cons are that room service is pricey (but HKG is really expensive and food is actually quite good!) and the rooms are not big (again...this is common to most hotels in HKG), but always comfortable.
Finally, I don't speak a word of Chinese or Mandarin, and my English accent is terrible...and never had a communication issue at the hotel.
July 20, 2016
Rated 4 out of 5 by Sar39 Great facilities in a good location
Hotel is a short walk away from harbor and has a great view from the restaurant on 18th floor. Amenities inside the room are comforting. Had a relaxed stay as the staff was accommodating to my needs. I forgot one of my belongings in the room and when I called back, they responded back quickly, found the item and volunteered to ship it to my address. Overall, a great experience. Breakfast @ Cafe next to lobby should be visited.
July 17, 2016
Rated 3 out of 5 by 1ripoff unhappy
My husband and I booked a Harbour view room, we wanted something special as it was my birthday, we had a very limited view as there was building works going on in front of the hotel. We didn't think the room was 5 star.
Most of the staff were very polite but a lot had very limited English which made it difficult to ask for information.
There wasn't any information in the room regarding wifi, we ended up finding an alternative source to get in touch with family.
For the amount we paid for the room plus late checkout we had hoped for better.
Carpeting in the hallways and by the lift could do with being cleaned or renewed, it didn't give a good impression.
July 14, 2016
Rated 1 out of 5 by Rogermak The worst Sheraton that I stayed
won't stay again, not worth to
July 10, 2016
Rated 5 out of 5 by suredim This hotel is great
very good hotel will come back next time
June 28, 2016