Rated 2 out of 5 by HospitalitybyMW Too expensive for what it is
Stayed here earlier this week for one night. This is now really a mediocre hotel in an excellent location. As SPG Platinum Member I was "upgraded" to a "renovation view room" - this was apparently the best available room, although the website showed suites where available for the night - The receptionist was very difficult, explaining all the policies and rules of the stay while forgetting to mention the location of the lounge, the SPG benefits and the like. Also during checkout there is no questions of how your stay was or anything.
Room as clean but feel very stuffy and are dated - especially the bathrooms, with combination bath/shower featuring showerheads at positions where only people under 1m70 can stand under.
"The renovation view" means that you are essentially overlooking a construction site where heavy drilling and works go on from 08:00 until 17:30 Monday to Saturday. Also as compensation for this, the policy is to simply close the curtain upon arrival for guests given these rooms, making the shock even worse. Having just downed a room rate of around HK$2.500 it is beyond me why this section of the hotel is even open (sleeping in is virtually impossible), and why an FO associate (or Manager?) thinks its OK to put a SPG Platinum guest in there, essentially ignoring the SPG promise.
Upon departure (I was going to Macau Ferry) I was told by the doorman it would be quicker to go to the Kowloon Ferry, rather than the Hong Kong Ferry - I had already done my own research and knew that the Kowloon Ferry last run was at 13:30 - I departed the hotel after that time: I was met with a "oh, really", Again this is unacceptable at this (price/star/Sheraton)level.
The location is excellent literally on top of the subway station. But respectfully if the location of your hotel is your best USP you are down for some serious trouble in the near future and some steep drops in occupancy levels.
There are better options in town for HK$700 - HK$1000 night less that don't have renovation views, friendly and competent staff and are of similar quality in town. It would not hurt to recognize platinum guests at levels found normally in Asia.
In short I would not recommend you book unless prices drop to HK$1500 - management needs a reality check: Here it is, you are welcome!
October 5, 2015
Rated 4 out of 5 by lcpteck Hotspot along Nathan Road
Located right smack in the Tsim Sha Tsui district, this is a very busy hotel.
The Executive Suite I was staying in was nice and spacious. As I had an early flight, I ordered American breakfast from Room Service and it was adequate.
August 29, 2015
Rated 2 out of 5 by JoeinHK Birthday Break Ruinned
Birthday Break Ruinned by Sheraton HK As a regular hotel resident, I had some expectations for a 5* Hotel, but Sheraton Hong Kong has failed in too many aspects. 1) I was expecting a quiet room, but I was given a room facing 2 constructions sites with noice starting from 0800AM. Then I was transferred to a room next to a main road, with crystal clear bus Engine sound. I could see clearly into other room's bed, and I realised other rooms could see clearly into my bed too, so I could only close the curtain and expect no window view. 2) I booked a birthday cake for my female friend, and deliberately instructed to write the "First name only" on the birthday cake and repeated no to write the guest's full name on the cake, but they delivered a cake written "Ms. Surname, First Name". 3) I wanted food at night, only in room dining available, so I ordered a meal, yet not all the ingredient topings were delivered, called "0" to inform the staff, the staff promised to redeliver the topings, but an hour later, the delivered were not there, at 3AM, I called "0" again to make sure nothing disturb my sleep. 4) Day 2, 12:45 in the afternoon, I was hoping to get a quiet coffee without disturbing the birthday girl from her sleep, but the entire hotel didn't have a quiet cafe. So I had the coffee at the 2/F lobby lounge, accompanied by the sound of gossips on one side of me and 2 guys trying to sell business proposal on the other. I also ordered a fish and chips, with little insect flown out from it. 5) after the food, I went back to the room for a rest, while the birthday girl was just about to leave the room, she told me that she had called house keeping to tidy up, so I called "0" and informed them that I changed my mind and wish to take a rest, so cancelled the tidy up. I also pressed the do not disturb button. 30min into my sleep, I got a phone called enquiring me about the house keeping staff saw the do not disturb sign, awaking me from my sleep. 6) 8pm, wanted to swim, discovered that the swimming pool was simply tiny, It could only take 3 people swimming freely, unfortunately, I was the 8th person entering the pool. Birthday getaway ruinned, and she decided to go back to work instead of staying any longer in the hotel.
August 19, 2015
Rated 4 out of 5 by SueTrue Great Stay in HK
We stayed here over the May1 holiday weekend, when naturally HK was quite crowded. Found the hotel to be in a great location in the heart of the shopping district, very convenient to public transportation. Our room was in the older section of the hotel, and was on the small side, but was not uncomfortable for 3 adults. Beds were amazing. Loved the outdoor pool, hot tubs, and fitness area. Lobby is very nice, but internet connection bit of a hassle. What bowled us over was the food in the cafe restaurant - this was absolutely THE best breakfast/lunch weekend buffet I have ever seen in my life at any hotel! Overall - a great stay..
August 12, 2015
Rated 3 out of 5 by frequentHKflyer The cafe service experience - breakfast time
I stayed in Sheraton over a week .
I went to The cafe for breakfast almost everyday.
I saw the staff (not only one) like staying in printer machines area and talking in cantonese each others , I guess they think most of customers don't understand cantonese. What they talked is complaint and whinging about customers. That makes me very un-comfortable. This happen is not one time.
The staff was not attentive. most of the time i needed to ask to re-fill tea/coffee up when my cup was empty.
Greeting needs to improve.
August 10, 2015
Rated 4 out of 5 by Raffster Average not good enough for this Sheraton
This hotel has so much potential ,is in such a great location that being average , it lets itself down.
What's great are the staff. 10 out of 10 for Harry in the platinum lounge, that did everything he could to make us feel comfortable. Harry is a true gem.
What's average. 1. SPG recognition. Don't expect much as even platinum members don't get the really special rooms.
2. The fitness centre is small and given the number of guests, many are turned away as all the equipment is fully utilised.
3. The platinum lounge is so average with quality of food and drinks that it is embarrassing.
Nothing is really bad about this hotel, but if management could only invest in some of the easy fixes, and match the quality of their staff, this could be one of the great hotels of the world. Hong Kong and Sheraton deserve that.
July 23, 2015
Rated 5 out of 5 by TamalC Always a great experience
I love this hotel!
Extremely convenient location, very close to the MTR station.
I love the general hospitality and how attentive the staff is to all their guests' requirements.
Breakfast was very good and definitely on par with the other SPG hotels.
I was not excited about the lounge - it was a bit cramped and I wish the food was a little better, but overall, can't complain.
I will definitely come back to stay here.
July 1, 2015
Rated 4 out of 5 by Superohm Good in location but doubt on upgrade policy
in overall, this is good hotel in hong kong. Nice location and convinient if you come for either business or shopping. Only onenthing that make me doubtful is i made check in in the same day with my friend and we both are platinum SPG member. I did check in 3 hours before him and I have got upgrade to deluxe harbour view while my friend came to check in about 6 pm and he could get Suite room!
Other than this i am satisfied with this stay and will come back again
June 28, 2015