Rated 2 out of 5 by Verified Reviewer Overbooked really ???
After staying 6 nights in Guangzhou, I arrive in Hong Kong for 2 nights. Arrived at 1:30pm and requested if possible to get a room on higher floor facing the harbor. I was rudely told the check in is not until 3pm and that they are OVERBOOKED so cannot give room facing the harbor. We collect SPG points under my wife's account (GOLD). Not even sure what's the point of being GOLD member when you don't get the deserved service.
April 15, 2016
Rated 5 out of 5 by Apecalvin Looking forward to my next stay here!
The Hong Kong Sheraton is consistently good. Great platinum recognition - each time I stay here, I know they have a good room waiting for me. Breakfast is good, both in terms of variety and quality - remember to ask for a bowl of their signature wanton noodles! Nice Executive Lounge, if a bit unusual in terms of layout - just get your drink and some nibbles, and choose a seat in your favourite little alcove - when it's not overly crowded, of course - and each little alcove offers a different view. The rooftop swimming pool and jacuzzis offer a breathtaking view of the city skyline, as does the compact but well-equipped gym. Also, they now offer a mobile phone, with complimentary city calls and unlimited 3G data, although this may be for elite guests only. Most importantly, overall service is outstanding, from the wait staff at breakfast to Concierge (King Lam was very helpful) to Housekeeping... everyone was friendly and ready to help. We had a blissful four nights here, and look forward to coming back.
April 10, 2016
Rated 5 out of 5 by Sachi Great hote with great location
I think this hotel is in the best location for sightseeing. The hotel staff were polite and friendly. We really enjoyed the stay. We will be back.
March 30, 2016
Rated 5 out of 5 by Flyingtailor Another few reansons to stay here.
First and for most great front desk fast and friendly. Second nice upgraded guest rooms. They have 4 amazing restaurants and one of which is Japanese which I went to this time exceptional a little pricy but well worth it. I hate to miss breakfast this time I had to due to early flight but I will make sure that does not happen again.
March 24, 2016
Rated 5 out of 5 by GD2011 Nice stay
Rooms are a little small. Did get an upgrade to harbour view room. Staff very helpful. Special recognition given to Oscar in the concierge and Corina in the Platinum lounge.
March 21, 2016
Rated 5 out of 5 by Nassos Exceptional location
An excellent five star hotel all round in the best area for entertainment , business, shopping and transport. The hotel is very busy and this sometimes leads to delays but I would recommend it for business or leisure. I have been staying there over the past 15 years during my HK visits.
March 19, 2016
Rated 5 out of 5 by NinjaJason My favorite HK Hotel
I love this hotel, ok its a bit old now but to me its a classic that reminds me of Childhood. The funky lifts on the outside are great and my son and I will love playing in these when he comes next time. I would always stay in the Towers section, the Staff are the best bit, so welcoming and polite and will roll over backwards to help you. The suite i had last time was huge and offered a great view over the harbour, and if you have work to do its great to get on and look out onto the best city view i have seen. There was a bit of noise from the contruction going on at the old New World Centre but that is of course not the fault of the hotel and it wasnt intense. Food as always brilliant and be sure to check out the Oyster and Wine bar and catch the light show in the evening from the Sky lounge.
March 10, 2016
Rated 5 out of 5 by Rurik Outstanding Quality over the Years
I have been a guest of the HK Sheraton for more than 40 years now. The city have changed completely, but amidst it all is the HK Sheraton that keeps its extreme level of quality whatever changes there are happening outside the doors.
Still keeping up with the changes so that you as a guest always know that you can expect the very latest.
Saying this, I remember that also 40 years ago, the Sheraton were at the peak of technology, then they had in the Reception a News Printer typing out telex news from all over the world one type each along a very long paper roll. Most, if not all, of you have never seen this advancement in technology since 40 years, but the Sheraton had it
March 7, 2016