Rated 5 out of 5 by Miffychoy excellent location and good service
my 3rd stay at Sheraton was better than expective. Staff at front desk - check in n check out was excellent. Both rooms were upgraded to excellent harbour view and staff accommodated my request and set us up in a luxurious suite with a view, as soon as one was available.
excellent service at the cafe whenever we had buffet breakfast, always responsive to our requests
January 22, 2015
Rated 4 out of 5 by veve Sheraton Kowloon
This hotel is very well situated, rooms are comfortable and the breakfast buffet is always great and plentiful.
January 19, 2015
Rated 2 out of 5 by Rtkidd Used to be the best hotel in Asia
This hotel used to be our favorite. We even celebrated our 25th anniversary here. So it pains me to write that this hotel is drifting downhill fast.
SPG recognition is pathetic. They make you pay for "Tower room with access to the executive lounge", even as a platinum member. Their excuse of a free lounge for SPG guests is a slap to the face of SPG.
Next, the food in the lounge is horrible. Store bought chips and stale third rate samosas is hardly the SPG standard.
The service from the staff used to be the best and now they struggle to understand, accommodate and serve.
Clearly the hotel mgmt is cashing in on its location and not interested in a long term relationship with its customers.
I feel bad to write this but I have warn travelers. Try another SPG property in HK.
November 14, 2014
Rated 5 out of 5 by Explore88 Great Hotel in a Great City
We have not been back to the Sheraton Hong Kong for over six years, so our return trip for New Years Eve was highly anticipated. We stayed at the Sheraton Towers and the service and attention to our every need was met with a great attitude and smile. The location cannot be any better, right on Nathan Road and minutes from the major train stations and shopping Malls. Travelling to Hong Kong at New Years Eve you would expect crowds and high activity, however the Sheraton was a sanctuary in that entire environment. There was a spectacular harbor view from our room and the Tower Club floor on New Year’s Eve.
Best advice, if your costs can extend then stay at the Towers in a harbor view room. Sheraton Hong Kong keep up the exceptional experience you convey to your guests.
January 3, 2015
Rated 3 out of 5 by jack Aging Sheraton with middling service and sad Platinum lounge
We stayed at this Sheraton for two nights in December 2014 in a suite on the 9th floor. While we enjoyed the extra space of the suite, it was very small for a suite - we have stayed in rooms (vs suites) of equal size. While we had a partial harbor view, the view was somewhat obstructed by the building across the street and the Sheraton building itself. Despite platinum status, the hotel claimed that the Tower rooms on the three top floors were off limits for upgrades, saying that Tower rooms were operated as a separate hotel. With this refusal of Tower room access came the refusal to access the Tower lounge. We were instead directed to a "dedicated Platinum lounge", which essentially consists of 4 separate rooms with convenience store food and a soda machine, a carpet and furniture straight from the eighties, and not even water bottles available. Overall, the furnishings and amenities in the hotel are average (seems to be an older property that received a recent refresh). While the staff at the Sheraton front desk and housekeeping were courteous, we found the Cafe staff to be lacking, often forgetting to bring orders (waiting 15 minutes foe a cappuccino). On a positive note, the gym is decent and the hotel location is excellent. Overall it's hard to recommend this hotel given the price they charge and with so many better options with similar pricing nearby.
December 27, 2014
Rated 1 out of 5 by mmarcus Do not stay if you are SPG Platinum you will hate it
I am Platinum for life with SPG and have ambassador status which means that they assign an ambassador to my account to call the hotels in advance to make sure that everything about my stay is seamless.
My ambassador convinced me to stay here based on the fact that she had been told the hotel had just been renovated. Since it was my honeymoon ,I wanted it to be perfect and I took her advice. What a huge disappointment. Nothing about my suite had been renovated in the last 5 years!
I booked and paid for a suite with a harbor view ,they forgot to tell me that they are building a 50 story building between the view and the harbor !
If they had they given me the room across the hall ,I would have an unobstructed view ,but they didn't. after all it was only my honeymoon, in fact ,the hotel did nothing for the occasion ! Since I had just spent a fortune on my wedding at one of their hotels ,I would have expected more!
The gym is the smallest and worst gym of any major hotel I have ever stayed at anywhere in the world!!!!!!!
The service was terrible the staff was awful ,I would never stay at this hotel again!
January 1, 2015
Rated 1 out of 5 by ChinaPlatinumSPG Terrible Platinum Benefits
I have been a Platinum SPG member for many years and stayed at this hotel many nights on many occasions. The benefits accorded are atrocious -- they sit you in the buffet breakfast area but only let you have continental breakfast. The waitress points out what you can and cannot have. They push you to upgrade for hot food. At a minimum, Platinum members should be given free breakfast or lounge access w whatever breakfast is offered there. I have been upgraded only 1 time to a suite. In the lounge, they push fountain drinks. Pool area is nice. But this is clearly a joint that tries to keep costs and service as low as possible.
October 25, 2011
Rated 4 out of 5 by jechho Good hotel, safe choice, but go for the towers!
Stayed in the towers and had a good time overall.
The suite we stayed in had "courtyard/city view", but we could in fact not see anything else but the opposite hotel building. (This seem to be the standard platinum upgrade - we were not offered anything else.)
Large suite, but a bit worn. Nothing fancy.
Breakfast spread/buffet was excellent, the view from the tables unbeatable.
The tower lounge could be better. The food/beverage selection in the tower lounge was limited and not of the highest quality. Plus it was kind of cramped there, with few chairs.
Would probably stay again if the price is right, but I honestly prefer Central over TST areawise.
November 13, 2011