Rated 2 out of 5 by Rtkidd Used to be the best hotel in Asia
This hotel used to be our favorite. We even celebrated our 25th anniversary here. So it pains me to write that this hotel is drifting downhill fast.
SPG recognition is pathetic. They make you pay for "Tower room with access to the executive lounge", even as a platinum member. Their excuse of a free lounge for SPG guests is a slap to the face of SPG.
Next, the food in the lounge is horrible. Store bought chips and stale third rate samosas is hardly the SPG standard.
The service from the staff used to be the best and now they struggle to understand, accommodate and serve.
Clearly the hotel mgmt is cashing in on its location and not interested in a long term relationship with its customers.
I feel bad to write this but I have warn travelers. Try another SPG property in HK.
November 14, 2014
Rated 4 out of 5 by WLNG Excellent location but
Has excellent location but breakfast choice limited. Breakfast at level 2 better than level 18. Tower room smaller than expected but bed is very comfortable.
November 27, 2014
Rated 5 out of 5 by Jetlag63 mr
I am very happy with my stay experience. However, the hotel is so busy, sometimes a trip to the reception desk takes long time to be helped.
December 5, 2014
Rated 5 out of 5 by Horatio Excellent location, service
I've stayed in this property many times. The service is excellent as is the location, at the tip of Kowloon, around the corner of the Promenade along Victorial Bay, where you can walk uninterrupted for 5kms.
The 2nd floor restaurant puts out an great buffet; the staff arranged a cozy window-side seat. We tried the Chinese restaurant as well: tasty, good service, pricey.
A free shuttle bus comes every 12 minutes or so that will take you to Kowloon Station where you can check in effortlessly and catch the fast comfortable train express to the airport, avoiding a longer taxi hassle and often squabbles about jacked up fares.
December 3, 2014
Rated 5 out of 5 by Siulobow Tower
I stayed at the Tower. My overall experience is fantastic. I really enjoyed the service provided by the Tower service team; they always extend themselves to make our stay enjoyable.
November 30, 2014
Rated 1 out of 5 by ChinaPlatinumSPG Terrible Platinum Benefits
I have been a Platinum SPG member for many years and stayed at this hotel many nights on many occasions. The benefits accorded are atrocious -- they sit you in the buffet breakfast area but only let you have continental breakfast. The waitress points out what you can and cannot have. They push you to upgrade for hot food. At a minimum, Platinum members should be given free breakfast or lounge access w whatever breakfast is offered there. I have been upgraded only 1 time to a suite. In the lounge, they push fountain drinks. Pool area is nice. But this is clearly a joint that tries to keep costs and service as low as possible.
October 25, 2011
Rated 4 out of 5 by Sono Staff not up to par
I have stayed in the Sheraton in multiple countries and am use to a certain level of service. This is not a complete negative review, as the hotel is still very good, and services are also top notch.
I was not happy with the check in and check out services, the staff did not handle minor complications very well, and during check out, it took too long.
Aside from that, I thought the room was very standard, not the best of rooms compared to other Sheraton hotels around the world.
Second day, I ordered towels in the am, and it took 20 minutes for them to get here, which for a 5 star hotel is ridiculous.
Aside from that, the hotel is still a great stay, and would repeat if other preferred hotels are full.
Conference rooms are small, and the staff are not ready to make adjustments in case certain meetings are running late.
December 7, 2014
Rated 4 out of 5 by HKguest2014 Attentive staff made less-than-ideal room location stay better
I booked an Executive Suite and the room I was given was not ideal in that it faced traffic emerging/entering a tunnel, and it was right next to a multi-storey carpark. The roof of the said carpark was slightly higher than the windowline of my room. Furthermore, the window in my walk-in closet/bathroom looked right out at the next building, which was fewer than 2 metres away; the roof of that building (which may have been the same carpark structure) was also slightly higher than the windowline of my walk-in closet area. This meant anyone who was standing on the 2 roofs would be able to look into the bedroom, the living area and the walk-in closet/bathroom area. Needless to say the curtains were kept closed the whole time.
I asked for a room change to a higher floor and unfortunately the only other available Executive Suite had lingering cigarette smoke (bad previous guest who didn't care that it was a non-smoking room) and the hotel cleaning staff were trying to get rid of the odour.
I was offered a Harbourview Suite but it had 1 Kingsize bed only and I needed the 2 Double bed configuration of the Executive Suite. So I stayed put in the end and closed the curtains - which was a shame because the room offered a partial view of the harbour and a higher floor at the same end of the building would have been good.
The guest relations officer who tried her best to present me with options was Ms E. Ho. She was attentive, patient and provided service with a smile. She was the bright spark in what was a not-so-ideal room location stay.
Other feedback: Breakfast on the 2nd floor was good, as was night-time nibbles and drinks on the 17th floor. (The lounge/bar needs to stock up on the very drinkable Chateauneuf-du-Pape!)
December 9, 2014