Rated 5 out of 5 by Deel Hong Kong stay 2014
We had an amazing stay at the Hong Kong Sheraton. The staff was helpful and friendly. The room was beautiful and comfortable. The concierge was amazing. They helped us with plans, metro stations, and more. We will be back!
July 8, 2014
Rated 5 out of 5 by SPGPlatinumAtlanta Great 5 Nights in HKG
The hotel is beautifully maintained and everything is always in order. We had 2 of our children with us and they were in an upgraded Harbor View Room (926) (54,000 Star Points - 4 nights/5th night free). My wife and I were upgraded to a Suite by the hotel prior to arrival. However upon arrival we discovered that someone at the hotel changed our suite to a standard room in order to be near our daughter's room. While I can appreciate the effort, the backlash from that decision with out our input was that it was very difficult to obtain a suite once we checked in. After about 30 minutes at checkin (and after the 16 hour flight from Dallas) we were exhausted and wanted to take showers and get some sleep! We ended up in a suite (888) facing the building that is opposite the harbor. A quite nasty looking building. The next day (my wifes Birthday) 's were moved to a better suite (864) which was an improvement since we could at least see the harbor even though the suite was not technically a harbor view suite. I would say that my only real criticism of the front desk is that they are very "rules oriented" meaning that if a situation arises that requires action by the hotel that their hands are tied. By this I mean that they kept stating that Platinum upgrades for rooms booked on points are not eligible for harbor view suites, only non harbor view suites.
We utilized the Platinum lounge on the 11th floor which had some decent apps from 5:30pm - 8:00pm. Also a decent selection of white/red wine with some standard spirits. It was also open for the remainder of the day for coffee, tee, soft drinks. It had a nice view of the Symphony of Lights.
As a Platinum we selected the breakfast option and dined at the Cafe located adjacent to the front desk. This is a very worthwhile option since breakfast for the 4 of us was 1,000 HKG Dollar + 10% service charge. 1,100 HKG Dollar = $142 US Dollars as of the date of this review. Over 5 days that amount totals $710 US Dollars. Now that is a significant savings to start every day of right. The Cafe serves an awesome breakfast buffet and the staff is very attentive and nice. Again, if I try to be picky I would say the only thing that requires some fine tuning is the speed at which your coffee is refilled while you dine. Certainly a petty item for sure. Other than that the food was great and we were able to mix it up enough so that it was not 5 days of the same old thing.
Hotel location is great. Easy to get to by Airport Express (220 HKG dollar from Airport for 4 = $29 US Dollars). It takes about 30-40 minutes depending on bus transfer time. First stop on bus is hotel.
We took a taxi back to the airport since it is faster (270 HKG Dollar for 4 = $35 US Dollars). Obviously both options are very easy and inexpensive by other large international cities.
Hotel located very close to Ferry. It is only $2.5 HKG each way to cross ($0.33 US Dollar).
Great city - still a lot of British influence as most everyone speaks english and every sign is also written in english.
Took a day trip to Hong Kong Disneyland. Easy to do, although it requires 3 trains. Very simply and it takes about 35 minutes total. On the way to the park you simply get off the train and cross that platform to board the next train. At the next transfer station you do the same thing so it really couldn't get any easier. Plus it was cheap (I think it was 61 HKG Dollar for the 4 of us (2 adult 2 Children) = $8.00 US Dollars).
We would stay at the Sheraton if we ever return to Hong Kong.
July 5, 2014
Rated 2 out of 5 by June1314 Disappointed with the service
Good location, but poor service. I was there to attend conference. I had to call from room to ask if my room comes with wifi, then your receptionist said yes. After that, I called to ask if my room comes with breakfast, then your receptionist checked and replied me yes. Shouldn't you should inform the guest all these when we check in, instead of guest ask, then you check? Really disappointed with such service standard.
July 9, 2014
Rated 4 out of 5 by Ann1106 Good service
In general service is good but has a bit noise.Especially the sound of door open in the night. It makes me insomnia.
July 9, 2014
Rated 3 out of 5 by Casey2002 Japanese speaking staff
I stayed 2 consective nights this time. On the 2nd day, the room was full with uncomfortable smell of sinner when I came back from the business. It appeared that there were constructions underway. I immediately called the operator and asked for actions including potential room change. I then received a call back from a Japanese staff. I was disappointed by the way she responded/treated me on my request. She just excused and didn't seem to be guest-oriented by the way she followed up. I was not satisfied.
July 6, 2014
Rated 4 out of 5 by major222 Awkward desk
Great location and facilities, but the rooms have desks with an awkward shelf underneath them that you bump your knees against when you sit down!
July 7, 2014
Rated 5 out of 5 by Su73 This hotel is superb
Our expectations were exceeded with the quality of the room and the friendliness and courtesy of all staff within the Sheraton Hong Kong Hotel and Towers. Would also recommend the Cafe as a venue for dining with small children as their finicky tastes were catered for.
June 24, 2014
Rated 5 out of 5 by Flyingtailor Great Service
Back again had a great stay. What I really noticed was the amazing service from the staff especially from room cleaning. Usually I am in and out in one day but this time I was here for 4 days and really enjoyed the service of this hotel.
June 4, 2014