Rated 5 out of 5 by NinaGR Excellent service, great location, beautiful hotel!
Sheraton Guilin is the best choice for your stay to the beautiful Guilin.
The excellent and prompt service of the polite staff and the amenities of the hotel helps you to feel relaxed and refreshed after your all day excursions in the Tropic weather of Guilin.
Also, the location of the hotel is the best for extra walks by the Li River or the center of the city.
It would a pleasure for me to revisit Guilin and most certainly I would choose Sheraton for my stay.
July 8, 2014
Rated 4 out of 5 by WesleySH Hotel in a famous city for tourism
1> Staffs in lost and found is nice and helpful, the location of the hotel is great, close to walking street and the attractions.
However, some areas are not meet my expectation and need improvement.
2>Travel with my family, inclduing one 5 years old kid. While getting complimentary breakfast because of my platinum membership, I was told my kid will be charged if he goes with us to the breakfast, even confirmed with mgr in charge, no similar thing happened in other SPG hotels. I decided to skip my part breakfast as I don't think it decent and value for money, more than 15 people are waiting in a long line outside the restaurant, disorder and in a mess inside.
3> Smoke smell in the room, although I required non-smoking room and I think it's a non-smoing room. The clothes hanging in the room remain the smoke smell when I got home. I have to wash to remove the smell.
4> When check-in, I was not notified that the room rate will be plus local government tax CNY 8 per guest per day, even the little kid, but the staff does remind I will pay the cost of the door key CNY 20 if it is lost when I ask her for 2 door keys. too inhumane and impolite. In other SPG hotels, they seem never so splittig hairs for a platinum guest.
June 27, 2014
Rated 5 out of 5 by Jalarium I had such a great time I came back
I am just a normal guy who became an spg platinum member while filling in for someone on maternity leave. So I am not a high falootin traveller by any means. If this sounds like you then you'll love this place.
My room was great I was upgraded to a jr suite upon arrival. Complimentary breakfast buffet was fantastic.
This buffet was served in the 2nd floor restaurant because the club lounge was being upgraded and was under construction - that lounge looks impressive - I took the elevator up and had a look - you have a great view of the river.
On Thursdays they have a deal on their supper buffet - Half price for spg members - and booze is included in the price 109 rmb for you 218 rmb normally. I don't drink and found it a good deal. Western and Chinese fare available.
Location - couldn't be better.
Pool - big 9.5' deep - relaxing
Last but not least was the service - everyone is there to make your stay as pleasant and as memorable as possible.
I originally planned to stay 4 days in Yangshuo but left the hustle and bustle after two days and returned to the Sheraton to enjoy the rest and relaxation. On my return trip the jr suite wasn't available but the room was still lovely and we received a fruit basket.
I have read some criticism that come from seasoned travellers - but that's not me - I have stayed at various hotels in china and this was my best experience thus far - given I am typing this on a smart phone you gotta believe they're doing something right!
Two thumbs way up.
June 16, 2013
Rated 2 out of 5 by HKGKJ A disappointed experience of accommodation in this hotel
Little flexibility and professionalism on the services of reception, meeting room and coffee room(breakfast).
May 26, 2014
Rated 4 out of 5 by Jimmy631221 this hotel sits on a great location and amenities.
the staffs were very responsive. had problems with the a/c and save deposit box. The front desk staff managed to get them rectified. concierge is excellent too. managed to book our tickets to Mirage and river cruise and advices us on time to get there.
May 14, 2014
Rated 3 out of 5 by Jack2 Chinese food quality is not good
When having dinner in the hotel's chinese food restaurant, we found the food is not cooked well and is still raw.
May 15, 2014
Rated 5 out of 5 by AASM Great hotel experience in Guilin Sheraton
Hotel location is excellent, in front of the river, at walking distance from many shops, cafes, pubs & restaurants. Hotel staff very serviceable & attentive. Clean rooms & temp control which to me is very important and not always available in many places in China. I forgot important items after checking out and hotel personnel safe guarded them for me to pick up at a later time. I was very satisfied with the overall experience.
June 12, 2013
Rated 4 out of 5 by WorldTraveler73 Friendly, clean, well-maintained older hotel
Hotel is clean and well-maintained, and the staff is friendly and eager to please. The overall feel is a bit old and dated, however - feels like something from the 1980's, although it is still probably one of the best hotels in town. The staff do their best with terrific service and constant cleaning and maintenance to keep things looking as new as possible. The location is unbeatable, in the city center and on the river.
September 8, 2013