Rated 4 out of 5 by Anthony2014 A very good hotel
I stayed with my wife in the Sheraton Guilin hotel for four days as Guilin is the place for our honey moon many years ago. Although we had unpleasant stay experience in this hotel, I would say that the hotel is value for money overall. Sheraton Guilin hotel is situated in front of the Li River and is not too far away from the city centre. It thus offers hotel guests both a peaceful environment and convenience. You can reach shopping area, including a very large food street with hundreds of attractive food stalls and restaurants, by two to three minutes' walk. The hotel is well decorated. We stayed at the club floor facing the Li River. The room was comparatively small in China standard (but still better than many European hotels) and room amenities were good except that there was only one electric power socket for Hong Kong appliances.
The hotel had a very good Italian restaurant at 7th floor that provided delicious food and excellent services at reasonable prices. Hotel services were generally very good. Most hotel staff were very friendly, polite and helpful. Nevertheless, there is room for improvement if the hotel wishes to become a top one in Guilin.
As a SPG gold member, I had set my non-smoking preference in my member profile. However, we were offered a room at fifth floor that we later found that it was a smoking one. As a result, my wife could not sleep the whole night. In the next morning, we requested to change our room. Only at this time, the duty manager admitted that only rooms of no. 41 onwards (our room number was smaller than 41) were non-smoking rooms!
At time of check-in, we also asked the duty manager whether there was any club room at sixth floor but were told that no club room was available at the sixth floor as only suites were provided at this floor. However, when we asked for changing the room, we were offered club rooms at sixth floor! The living room area of first replacement club room offered to us appearing fine. We were then shocked when finding that the floor of the bathroom was flooded with water due to blocked drainage. We really wondered how could the hotel offer a damaged room to the hotel guest.
Room description was also inaccurate. According to the description of a club room, guest can enjoy breakfast at the club lounge. However, the club lounge only opened in the afternoon and we thus had to take our buffet breakfast in the hotel’s main restaurant at the second floor. Frankly speaking, most restaurant staff were very friendly and helpful though both their efficiency and English standard need improvement. Food variety was good but the food quality needed improvement. When having buffet breakfast in a hotel, I usually eat some breads. However, I refrained from eating breads in Sheraton hotel as they were obviously made of low grade flour. The above was not the worst of all. I had the most undesirable experience inside the hotel when ordering frying egg white in two days. In the first day, I asked a chef in the egg stall to fry egg white for me. About ten minutes later, I came back to the egg stall to collect my food but found that this chef forgot to cook for me. I then asked him to do it for me but he, instead of trying to rectify his mistake immediately, asked his colleague to fry the egg white me. At the same time, he started making egg white omelet and took it back to the kitchen at the back for enjoyment! I therefore had to wait for the frying egg white in front of the egg staff for over five minutes.
In another day, the experience was even terrible. This time, I asked another chef to fry egg white for me. He started frying but stopped the process so as to make omelet for a foreign lady who came afterwards. I therefore had to wait for about five minutes before he resumed cooking my food. However, I was astonished that the chef used his finger by the side of the hole, touching egg white draining out from the egg. How terrible was it!
May 4, 2015
Rated 5 out of 5 by IreneC Excellent experience
We had a great experience at this hotel. Excellent facilities, clean comfy room, wonderful location. The staff was very responsive both during our stay and after we left. During our stay, we were served with a smile and eager responsiveness to our every request. After we left, we thought we left an item in our room. We emailed the hotel, and they got the housekeeping staff and supervisor to search the room for our lost item. We got an email response within a day or 2 given the time differences.
We had read complaints about the hotel décor being "dated". We disagree. We think it is very grand, spacious and classic, unlike the current modern hotels that are very minimal in décor and space. Highly recommended!
November 8, 2014
Rated 2 out of 5 by ACCES This hotel is 3 stars compared to hotel outside China
5 Stars rating is not worthy for this hotel. 3 stards is correct assessment of its F&B and service standards.
October 27, 2014
Rated 5 out of 5 by Pete74 Guilin Sheraton Review
Found the staff and service excellent. Check in was straight forward and desk staff for checking in and checking out went without a hitch and very fast. Found the buffet dinner fully supplied with much food, as a matter of fact, much more than an average person would want to eat at a sitting and therefore expensive for the amount of food I wanted. Therefore I found eating elsewhere was more fitting since there are many options available very close by.
October 16, 2014
Rated 3 out of 5 by Wonderers Excellent Location - Hotel needs updates
The Sheraton Guilin is located at an excellent location in Guilin where it is convenient and relatively easy to explore the surrounding parks and shops. However, the Hotel needs upgrading to its exterior and more so its interior to be @ par with other SPG 4 - 5 star properties and other competiting hotel chains.
September 25, 2014
Rated 4 out of 5 by Gianna4 very good experience
Overall, a very positive experience. Ms. Elvira Pouli was very attentive to all of our requests and made our stay very nice with her sweet smile and quick response to anything we asked.
September 1, 2014
Rated 3 out of 5 by Nel777 Best Location in Town
Quite an old hotel; definitely time for refurbishment. Location wise, the best and ideal i.e. less than 5 mins walk to the night market and food galore around the hotel. Breakfast in the hotel not super impressive and plenty of room for improvement i.e. spread and choice.
August 31, 2014
Rated 5 out of 5 by Natie14 Excellent location and staff
Sheraton Guilin Hotel was an exellent choice of accommodation. It's location is unique as it combines proximity to town and a quiet place for relax. The staff was very kind and also always willing to help us. I would definitely recommend this Hotel to friends or collegues.
August 23, 2014