Rated 5 out of 5 by IreneC Excellent experience
We had a great experience at this hotel. Excellent facilities, clean comfy room, wonderful location. The staff was very responsive both during our stay and after we left. During our stay, we were served with a smile and eager responsiveness to our every request. After we left, we thought we left an item in our room. We emailed the hotel, and they got the housekeeping staff and supervisor to search the room for our lost item. We got an email response within a day or 2 given the time differences.
We had read complaints about the hotel décor being "dated". We disagree. We think it is very grand, spacious and classic, unlike the current modern hotels that are very minimal in décor and space. Highly recommended!
November 8, 2014
Rated 2 out of 5 by ACCES This hotel is 3 stars compared to hotel outside China
5 Stars rating is not worthy for this hotel. 3 stards is correct assessment of its F&B and service standards.
October 26, 2014
Rated 5 out of 5 by Jalarium I had such a great time I came back
I am just a normal guy who became an spg platinum member while filling in for someone on maternity leave. So I am not a high falootin traveller by any means. If this sounds like you then you'll love this place.
My room was great I was upgraded to a jr suite upon arrival. Complimentary breakfast buffet was fantastic.
This buffet was served in the 2nd floor restaurant because the club lounge was being upgraded and was under construction - that lounge looks impressive - I took the elevator up and had a look - you have a great view of the river.
On Thursdays they have a deal on their supper buffet - Half price for spg members - and booze is included in the price 109 rmb for you 218 rmb normally. I don't drink and found it a good deal. Western and Chinese fare available.
Location - couldn't be better.
Pool - big 9.5' deep - relaxing
Last but not least was the service - everyone is there to make your stay as pleasant and as memorable as possible.
I originally planned to stay 4 days in Yangshuo but left the hustle and bustle after two days and returned to the Sheraton to enjoy the rest and relaxation. On my return trip the jr suite wasn't available but the room was still lovely and we received a fruit basket.
I have read some criticism that come from seasoned travellers - but that's not me - I have stayed at various hotels in china and this was my best experience thus far - given I am typing this on a smart phone you gotta believe they're doing something right!
Two thumbs way up.
June 16, 2013
Rated 5 out of 5 by Pete74 Guilin Sheraton Review
Found the staff and service excellent. Check in was straight forward and desk staff for checking in and checking out went without a hitch and very fast. Found the buffet dinner fully supplied with much food, as a matter of fact, much more than an average person would want to eat at a sitting and therefore expensive for the amount of food I wanted. Therefore I found eating elsewhere was more fitting since there are many options available very close by.
October 16, 2014
Rated 3 out of 5 by Wonderers Excellent Location - Hotel needs updates
The Sheraton Guilin is located at an excellent location in Guilin where it is convenient and relatively easy to explore the surrounding parks and shops. However, the Hotel needs upgrading to its exterior and more so its interior to be @ par with other SPG 4 - 5 star properties and other competiting hotel chains.
September 25, 2014
Rated 5 out of 5 by AASM Great hotel experience in Guilin Sheraton
Hotel location is excellent, in front of the river, at walking distance from many shops, cafes, pubs & restaurants. Hotel staff very serviceable & attentive. Clean rooms & temp control which to me is very important and not always available in many places in China. I forgot important items after checking out and hotel personnel safe guarded them for me to pick up at a later time. I was very satisfied with the overall experience.
June 12, 2013
Rated 4 out of 5 by WorldTraveler73 Friendly, clean, well-maintained older hotel
Hotel is clean and well-maintained, and the staff is friendly and eager to please. The overall feel is a bit old and dated, however - feels like something from the 1980's, although it is still probably one of the best hotels in town. The staff do their best with terrific service and constant cleaning and maintenance to keep things looking as new as possible. The location is unbeatable, in the city center and on the river.
September 8, 2013
Rated 3 out of 5 by Nel777 Best Location in Town
Quite an old hotel; definitely time for refurbishment. Location wise, the best and ideal i.e. less than 5 mins walk to the night market and food galore around the hotel. Breakfast in the hotel not super impressive and plenty of room for improvement i.e. spread and choice.
August 31, 2014