Rated 5 out of 5 by IreneC Excellent experience
We had a great experience at this hotel. Excellent facilities, clean comfy room, wonderful location. The staff was very responsive both during our stay and after we left. During our stay, we were served with a smile and eager responsiveness to our every request. After we left, we thought we left an item in our room. We emailed the hotel, and they got the housekeeping staff and supervisor to search the room for our lost item. We got an email response within a day or 2 given the time differences.
We had read complaints about the hotel décor being "dated". We disagree. We think it is very grand, spacious and classic, unlike the current modern hotels that are very minimal in décor and space. Highly recommended!
November 8, 2014
Rated 2 out of 5 by ACCES This hotel is 3 stars compared to hotel outside China
5 Stars rating is not worthy for this hotel. 3 stards is correct assessment of its F&B and service standards.
October 26, 2014
Rated 5 out of 5 by Pete74 Guilin Sheraton Review
Found the staff and service excellent. Check in was straight forward and desk staff for checking in and checking out went without a hitch and very fast. Found the buffet dinner fully supplied with much food, as a matter of fact, much more than an average person would want to eat at a sitting and therefore expensive for the amount of food I wanted. Therefore I found eating elsewhere was more fitting since there are many options available very close by.
October 16, 2014
Rated 3 out of 5 by Wonderers Excellent Location - Hotel needs updates
The Sheraton Guilin is located at an excellent location in Guilin where it is convenient and relatively easy to explore the surrounding parks and shops. However, the Hotel needs upgrading to its exterior and more so its interior to be @ par with other SPG 4 - 5 star properties and other competiting hotel chains.
September 25, 2014
Rated 4 out of 5 by Gianna4 very good experience
Overall, a very positive experience. Ms. Elvira Pouli was very attentive to all of our requests and made our stay very nice with her sweet smile and quick response to anything we asked.
September 1, 2014
Rated 3 out of 5 by Nel777 Best Location in Town
Quite an old hotel; definitely time for refurbishment. Location wise, the best and ideal i.e. less than 5 mins walk to the night market and food galore around the hotel. Breakfast in the hotel not super impressive and plenty of room for improvement i.e. spread and choice.
August 31, 2014
Rated 5 out of 5 by Natie14 Excellent location and staff
Sheraton Guilin Hotel was an exellent choice of accommodation. It's location is unique as it combines proximity to town and a quiet place for relax. The staff was very kind and also always willing to help us. I would definitely recommend this Hotel to friends or collegues.
August 23, 2014
Rated 5 out of 5 by Shanthi Great Stay!
Had a relaxing time with my parents! Thank you Sheraton!
August 3, 2014