Rated 4 out of 5 by Fiona65 This hotel had very friendly staff
We spent 6 days at the Sheraton Fiji Resort, and it was fantastic...staff were so friendly, room was lovely, restaurants great, and the pool bar was awesome. We will be back...thanks for a great holiday!
November 19, 2012
Rated 5 out of 5 by Gigi Lovely stay!
Fantastic location, the wonderful staff were very attentive to all our needs and had every attention for us, my elderly mum was with me and they were great. Mum absolutely loved our time there.
February 8, 2013
Rated 5 out of 5 by Melissa289 Paradise!
Being our 27th stay at the hotel, it's home to us! The staff are our family and go out of their way to make sure we enjoy our holiday every time. Amazing hotel!
January 27, 2013
Rated 5 out of 5 by Pam8 A beautiful resort
Sheraton Fiji overlooks the harbour, palm trees surround the perfectly kept grounds.
The pools are amazing with water features and garden surrounds
June 18, 2013
Rated 4 out of 5 by Keith04 The hotel is in a great central location
The hotel is in a great central location. Close to the Marina, other resorts, the golf club and close but not to close to the airport.
December 20, 2012
Rated 5 out of 5 by Betta This hotel has great features
Everthing about the hotel was excellent
October 7, 2013
Rated 5 out of 5 by MikeT47 Wonderful Family Experience
The Fiji Sheraton and its neighboring sister resorts provided a great venue for family fun and entertainment. The rooms are spacious and well provided for. A great place for a relaxing holiday.
May 18, 2014
Rated 3 out of 5 by melb75 dissappointed and unsatisfactory
waited several hours to get rooms 10 travelling 3 being children international flight took 3 days to actually have correct accomodation reception staff unhelpful and uncaring then had to pay $1ooo extra for accommodation on check out. Very unhappy 10 people will not recommend this place!!
May 16, 2014
Rated 1 out of 5 by 50939668125 Very poor management
I start to admit that I am not used to do charter. However, Sheraton Fiji is like a eunormous cruize ship, where almost everything is of poor quality.
- The buffets are for you who like pizza and lollipops.
- Asking for the simplest thing means that staff has to contact their manager, meaning 30 minutes of waiting time. And, still (after waiting for 30 minutes) the answer is often "I am sorry".
- Compared to any other place we stayed at in Fiji, staff is afraid, quiet and booring.
- Knowledge about food, wine or else is close to non-existing. Food is presented sloppy, at least at the buffet.
- Even though I have close to 200 stays with SPG, there was no recognition at all.
- Our room was dirty upon arrival. We had to call 4 times to get a crib to our room. We never got any sheets for it.
- The babysitter asked us to bring her a plate from the buffet. This felt strange, but we did as she asked. When leaving with the plate from the buffet, we where stopped and informed that we have to pay 99 Fiji dollar if we are to leave with the plate. And, we used the babysitter of the hotel!
- There is absolutely nothing about Fiji in the hotel. Not one piece of the design. Hardly not one part of food. Hardly nothing in the way the staff is acting.
- The is, by far, the worst managed SPG hotel I ever stayed at.
- The person who cleaned our room the day after our first night did a very good job in removing the dirt from the floor.
- There is many activities for kids. Actually, the place is for kids, not adults.
- The pool looks good when posting pictures on Facebook.
August 4, 2013
Rated 2 out of 5 by SST1 The room Air Condition is way too noisy
The resort and staff are very good. The only reason I will not stay or recommend Sheraton Denarau is because the room A/C is so loud the 2nd night we turned it off and left the balcony door open and locked the screen but felt uncomfortable having the door open therefore could not sleep. The refrig control was broken, main door dead bolt does not work, clock not working, ice bucket leaking bcs of a crack in it. We had to call for room amenities as there was none (towels, bar soap).
May 2, 2014
Rated 1 out of 5 by Barbie63 This Hotel is Shabby
The foyer may look like a up market shopping plaza, but the rooms are shabby. Dreary painted walls. Smelly shower, noisy and smelly aircon and constant running water in the air con cavity wall. Meals are outrageously priced, the fruit juices come out of plastic bottles!!! while staff are rude on most occasions. Like dealing with our staff in Australia. I came back exhausted. I also think staff were entering our room in the evenings when we were out. We always left a light on and on our return it was off. This happened three times. Oh and unruly kids running around at breakfast, which in itself was terrible. The pool is like a council pool with shouting, bombing etc. and very little seating to accommodate the numbers .Don't put yourself through it. Go to Far North Queensland instead.
April 27, 2014
Rated 5 out of 5 by NSRChic42 Great Resort, Great with Kids
This is our second visit at the Sheraton Resort, Denarau Island. Both my husband and I and our families love this place.
A wonderful place to stay, wonderful staff, great activities for kids,everything is clean, people are so friendly, you are able to eat, swim relax between Sheraton Resort, Villas and Westin. There are plenty of restaurants within the resort and around the Denarau Island. So if you find eating at the resorts, expensive there's nearby golf club or Port Denaru where you can eat at an affordable price.
The room facilities were of good four star standard, with some attention required to be given to small maintenance items (for example: the air conditioning on room 1219 even the fan was set to low speed, it's still quite noisy). In spite of the noisy air con, my hubby and I still loved our beautiful ocean front room and listened to the waves on the beach..just magical!
It's also the Best family holiday ever - different pool options for toddlers, teens and young adults. Their kids club is great too! Kids club facilities were clean and staff are so accommodating.
Overall, Sheraton Resort and Villa's are highly recommended!
May 14, 2014
Rated 2 out of 5 by JaneLau one of the poorer stay out of many other SPG hotels
I had always been happy with SPG hotels but certainly not this one.
The receptionist didn't seem recognize my SPG loyalty, she didn't give me the direction to the room until i asked and yet just simply pointed at a direction without smile. My booking confirmation noted that i need extra bed, but she failed to make the arrangement (we did not get the extra bed). We also waited long for our luggage, we ended up picking up the luggage from lobby on our own to avoid further delay.
Besides this receptionist, there were a few other staffs who were lack of smile (or energy). There are friendly staff like the tour desk, the gardeners. And the front desk staff assist us for the checkout, she did not hesitate to solve our billing issue when i told her we didn't get the extra bed. Her professionalism has changed my mind to give SPG another try if i will return to Fiji again.
May 4, 2014
Rated 5 out of 5 by Pam8 Amazing holiday
Love the room, gardens, pools and restaurant. The staff were very willing to assist. Enjoyed the beautiful views from our studio room and layout of the main entrance. Loved the bula bus and looking at the gardens as passing. This was our eighth stay at this amazing resort.
June 2, 2012
Rated 5 out of 5 by Gazza51 Brilliant Hotel
Didn't know what to expect but had a fabulous time . Beautiful rooms excellent food and great swimming pools . All staff were outstanding and very . I will recommend your resort to all my friends
February 12, 2013
Rated 3 out of 5 by Isino1 This hotel has everything you need
The resort was excellent, we had heaps to do & really didnt want to go any where else. It is beautiful & very big. The only thing is they were a bit dirty, Rooms not cleaned very good & quite often forgot to leave towels, coffee, milk etc in our room.Appart from this we loved it.
May 1, 2014
Rated 5 out of 5 by Quatro Toddlers
We went with our 3 & 1 year old and noticed you didn't have plastic cutlery for kids or plastic cups to make it easier on them.
The meals are great for an adult but I still think that kids menus should be revisited to look kid friendly as well and have simple options available.
Their could be an indoor play centre and you could have staff help parents with toddlers at meal times...in order to help with the feeding and then entertain them while adults eat.
Ipads are a great way to entertain kids...if planes have them, hotels could have them as well for kids to use and return.
July 3, 2013
Rated 5 out of 5 by Debz welcome to Fiji
We had the most awesome stay and will recommend to all our friends and family.
The rooms are lovely, the hotel is so welcoming and has the lovest entrance and wonderful shops.
The food is unbelieveable and the surrounds most relaxing and really fab that you can walk into other resorts cose by. I especially love the people of Fiji and the staff at the Sheraton are beautiful and welcome you like family. Thankyou for making our holiday the best we have ever had x
June 28, 2012
Rated 5 out of 5 by gothecow Simply outstanding!
We are going home today..just wanted to post this for all to see....this has been our best holiday in Fiji ever (5th time) first time at the Sheraton and the whole experience has been brilliant! The location,the facilities and most especially the staff , from the front of house to housekeeping to ground staff security and everyone in the restaurants and around the resort have been so friendly and efficient...Fiji time at warp speed ...they all care and represent the Resort with extreme professionalism and are indeed in the " hospitality" industry!! Thanks so much we have enjoyed every minute and look forward to coming back soon! Bula Vinaka and Mose..from Mike and Joan ...cheers!!!
March 10, 2013
Rated 1 out of 5 by Robbie68 No great features
Unfortunately we were met with Cyclone Evan which rendered the pool, sea activities impossible to use. We had 2 days with no air conditioning with limited power in our room. Hotel needs to upgrade its generators.when we observed other hotels in the area had better faciilities in operation as they had generators sixed to suit. Our holiday was not a pleasant one and we had to sleep in our room that was above 32 deg with no fan or ac in operation. Hotel did not try to make our stay any better. We asked to move rooms but they were unwilling until i complained and was about to move out of the hotel to another hotel. They then only gave us another room, strangly this had air conditioning?.
January 12, 2013
Rated 5 out of 5 by Vicki40 An amazing resort
Our family holiday at the Sheraton Fiji was truly amazing. From the accommodation, meals & staff we could not have asked for more. Can't wait to holiday there again and would not hesitate to recommend this hotel. Faultless.
April 29, 2014
Rated 4 out of 5 by Bridgee27 Sheraton Fiji Resort
We had a wonderful stay, which made the holiday very enjoyable.
May 2, 2014
Rated 5 out of 5 by Sydelle2014 The resort pools
My daughters and us thoroughly enjoyed the resort pools. We also enjoyed the availability of visiting the Westin and the Villa pool areas. The staff is welcoming and very attentive. We will be returning visitors because the vacation was very enjoyable and we appreciated the great service and attention. The Kids club was also a great added benefit and the nanny service was Awesome. Thanks for making our vacation GREAT. The Clemens Family
April 14, 2014
Rated 5 out of 5 by Belmondo We were here for a wedding in the Sheraton Chapel
This was our second stay here. We love the spaciousness of the rooms and the grounds and the many pools and restaurants available and the friendly greetings each day from the wonderful staff. The premier Denerau Golf Club close by is a great asset for golfers. The Kids Club is a very welcome feature for young families. Wifi is free and available in the room which is appreciated but our only criticism is that we had to renew access with a new access code every 24 hours.
April 9, 2014
Rated 5 out of 5 by Shane61 Sheraton say no more
Excellent facility but the real assett is the staff. Arrived early morning (6.30am) knowing that check-in was not until 3pm but every effort was made by the check in staff to make rooms available (3 rooms were booked). One room was made available immediately with the balance by mid morning which was very much appreciated. Staff everywhere around the resort were very attentive and exceptionally pleasant (but not false) which is a credit to them and the training they receive. I have stayed at Sheratons many times but I cannot remember a more pleasant stay due to the staff. Thank you once again.
May 1, 2013
Rated 5 out of 5 by BusinessUser Great Stay
Loved the hotel and the staff. I only wish I could have stayed longer!
April 30, 2014
Rated 5 out of 5 by Luke67 Great honeymoon
The hotel and staff where absolutely brilliant, from the warm welcoming of the drum to the staff greetings. I can say that this hotel is kept in tip top condition the gardens are well groomed, path ways clean and spotless. The rooms are clean tidy and well looked after.
The staff at front desk are very professional and friendly and always willing to assist at any time. Jeke, Mere T, Manoa. These three staff members should be applauded for there great work ethics, they are a great asset to your company that have made my stay a very enjoyable one.The only downfall was the prise of the food.
April 30, 2013
Rated 5 out of 5 by Sap11 Beautiful resort...
We loved our stay and only wish it was longer. Ports o Call as always was outstanding, and the buffet breakfasts at Feast perfect. Beautiful pools and facilities.
Only issues were the people upstairs from or unit were very noisy (moving furniture/partying etc) during the night and so we didn't sleep well. And the taxi organised for us through the hotel porter overcharged substantially for our return trip to the airport.
April 10, 2014
Rated 4 out of 5 by Avita a relaxing weekend
i just stayed a Sheraton Fiji Resort for 3 nights in room 1704 and i must say i was absolutely relaxed and felt so much better when i checked out on Sunday morning. i was not too please with my room as i thought it was not spacey enough for both me and my husband to work in but this gave both of us to an opportunity to escape from work for a weekend :)
we had some problem with the TV not having sound, clothes line missing from the shower, no soap provide after 1st day of house keeping and tiles were very cold so slippers were not given. Of course on requested it was bought to our rooms. decor is amazing and the service and people are just great. both thumbs up for the team at Sheraton. see you soon :)
June 9, 2013
Rated 5 out of 5 by AxAn Port o'Call Restaurant - Superb!
Stayed at the Sheraton for a romantic weekend - the highlight was 'Port o'Call' Restaurant with true 'Gueridon Service' - simply superb, in every respect - the team @ PoC are fantastic and very consistent !
Thank you ALL for the memories created.
April 20, 2014