Rated 2 out of 5 by Max45 This hotel can do better
Potentially an excellent facility with great outlook, but overpriced for what you get. Let down by many little things that shouldnt happen, such as lack of maintenance of some items in room, incorrect towels left in bathroom, wire door in bad repair, no shade on ceiling light, etc. Food overall a let down and very pricy. Hotel catering for families at expense of quiet enjoyment for couples
May 26, 2014
Rated 4 out of 5 by Glen45 relaxing stay at the Sheraton Fiji
Great hotel with lots to offer all ages of guests. Food, pools & hospitality was exceptional.
May 25, 2014
Rated 5 out of 5 by John112211 Staff, Golf all the facilities
The Sheraton FIJI was a so good even the 2nd time around. It is a great place to getaway, we loved Golf, the pools, day trips, however the staff make it that much better than most hotels because they are all so warm and friendly. Soo good. Thanks again.
May 22, 2014
Rated 5 out of 5 by MitchnBel Great facilities and relaxing
The hotel had all we needed, plenty of choice with restaurants, pools and activities as well as offering similar choices with nearby sister hotels. My wife loved the Spa treatment with her girlfriends.
May 22, 2014
Rated 5 out of 5 by Lindabill mrs l trajcevska
This hotel was amazing had everything you could possibly ask for the rooms were very clean and the beds were so comfortalbe. the staff were so so friendly.This hotel is ideal for young families and more older couples. i would recommend it to all my friends. Defenetly will be coming back.
May 20, 2014
Rated 5 out of 5 by MikeT47 Wonderful Family Experience
The Fiji Sheraton and its neighboring sister resorts provided a great venue for family fun and entertainment. The rooms are spacious and well provided for. A great place for a relaxing holiday.
May 18, 2014
Rated 3 out of 5 by melb75 dissappointed and unsatisfactory
waited several hours to get rooms 10 travelling 3 being children international flight took 3 days to actually have correct accomodation reception staff unhelpful and uncaring then had to pay $1ooo extra for accommodation on check out. Very unhappy 10 people will not recommend this place!!
May 16, 2014
Rated 4 out of 5 by Letdown4 TERRIBLY EXPENSIVE
We stayed at the Sheraton Fiji for 5 nights. The location is good, the facilities ok even though we had a number of things that needed fixing: The shower tap barely hangin onto the wall, then when that was fixed the shower leaked constantly and made noise which kept us awake at night, then the TV remote stopped working, the clock radio never worked at all during our stay and the air con was so noisy !! Very average room for the high price we paid and the services are ASTRONOMICALLY EXPENSIVE and the beer is almost double the price of beer back home !! Disgusting!
May 14, 2014
Rated 5 out of 5 by NSRChic42 Great Resort, Great with Kids
This is our second visit at the Sheraton Resort, Denarau Island. Both my husband and I and our families love this place.
A wonderful place to stay, wonderful staff, great activities for kids,everything is clean, people are so friendly, you are able to eat, swim relax between Sheraton Resort, Villas and Westin. There are plenty of restaurants within the resort and around the Denarau Island. So if you find eating at the resorts, expensive there's nearby golf club or Port Denaru where you can eat at an affordable price.
The room facilities were of good four star standard, with some attention required to be given to small maintenance items (for example: the air conditioning on room 1219 even the fan was set to low speed, it's still quite noisy). In spite of the noisy air con, my hubby and I still loved our beautiful ocean front room and listened to the waves on the beach..just magical!
It's also the Best family holiday ever - different pool options for toddlers, teens and young adults. Their kids club is great too! Kids club facilities were clean and staff are so accommodating.
Overall, Sheraton Resort and Villa's are highly recommended!
May 14, 2014
Rated 2 out of 5 by JaneLau one of the poorer stay out of many other SPG hotels
I had always been happy with SPG hotels but certainly not this one.
The receptionist didn't seem recognize my SPG loyalty, she didn't give me the direction to the room until i asked and yet just simply pointed at a direction without smile. My booking confirmation noted that i need extra bed, but she failed to make the arrangement (we did not get the extra bed). We also waited long for our luggage, we ended up picking up the luggage from lobby on our own to avoid further delay.
Besides this receptionist, there were a few other staffs who were lack of smile (or energy). There are friendly staff like the tour desk, the gardeners. And the front desk staff assist us for the checkout, she did not hesitate to solve our billing issue when i told her we didn't get the extra bed. Her professionalism has changed my mind to give SPG another try if i will return to Fiji again.
May 4, 2014
Rated 4 out of 5 by Bridgee27 Sheraton Fiji Resort
We had a wonderful stay, which made the holiday very enjoyable.
May 2, 2014
Rated 2 out of 5 by SST1 The room Air Condition is way too noisy
The resort and staff are very good. The only reason I will not stay or recommend Sheraton Denarau is because the room A/C is so loud the 2nd night we turned it off and left the balcony door open and locked the screen but felt uncomfortable having the door open therefore could not sleep. The refrig control was broken, main door dead bolt does not work, clock not working, ice bucket leaking bcs of a crack in it. We had to call for room amenities as there was none (towels, bar soap).
May 2, 2014
Rated 3 out of 5 by Isino1 This hotel has everything you need
The resort was excellent, we had heaps to do & really didnt want to go any where else. It is beautiful & very big. The only thing is they were a bit dirty, Rooms not cleaned very good & quite often forgot to leave towels, coffee, milk etc in our room.Appart from this we loved it.
May 1, 2014
Rated 5 out of 5 by BusinessUser Great Stay
Loved the hotel and the staff. I only wish I could have stayed longer!
April 30, 2014
Rated 5 out of 5 by Vicki40 An amazing resort
Our family holiday at the Sheraton Fiji was truly amazing. From the accommodation, meals & staff we could not have asked for more. Can't wait to holiday there again and would not hesitate to recommend this hotel. Faultless.
April 29, 2014
Rated 1 out of 5 by Barbie63 This Hotel is Shabby
The foyer may look like a up market shopping plaza, but the rooms are shabby. Dreary painted walls. Smelly shower, noisy and smelly aircon and constant running water in the air con cavity wall. Meals are outrageously priced, the fruit juices come out of plastic bottles!!! while staff are rude on most occasions. Like dealing with our staff in Australia. I came back exhausted. I also think staff were entering our room in the evenings when we were out. We always left a light on and on our return it was off. This happened three times. Oh and unruly kids running around at breakfast, which in itself was terrible. The pool is like a council pool with shouting, bombing etc. and very little seating to accommodate the numbers .Don't put yourself through it. Go to Far North Queensland instead.
April 27, 2014
Rated 4 out of 5 by Cathmart Hotel has everything for a perfect holiday
As I am coeliac F&B need to offer more GF options as we constantly struggle with what we are going to eat and if it is really completely gluten free
April 22, 2014
Rated 4 out of 5 by Lewa Customer Service
Personal and exceptional customer service provided by resort staff making visitors feel welcome from arrival to check-out
April 20, 2014
Rated 5 out of 5 by AxAn Port o'Call Restaurant - Superb!
Stayed at the Sheraton for a romantic weekend - the highlight was 'Port o'Call' Restaurant with true 'Gueridon Service' - simply superb, in every respect - the team @ PoC are fantastic and very consistent !
Thank you ALL for the memories created.
April 20, 2014
Rated 4 out of 5 by MargT The feast was amazing.
We had a wonderful time but found that Fiji is becoming very expensive, particularly the food. Be careful Fiji, you might out price yourself especially when Brisbane duty free is cheer.
April 16, 2014
Rated 5 out of 5 by Punter The Relaxed Feeling
I found it amazing how our every need was met with a friendly smile,Nothing was to hard. The food was exellent.Great value for money
April 16, 2014
Rated 5 out of 5 by Sydelle2014 The resort pools
My daughters and us thoroughly enjoyed the resort pools. We also enjoyed the availability of visiting the Westin and the Villa pool areas. The staff is welcoming and very attentive. We will be returning visitors because the vacation was very enjoyable and we appreciated the great service and attention. The Kids club was also a great added benefit and the nanny service was Awesome. Thanks for making our vacation GREAT. The Clemens Family
April 14, 2014
Rated 4 out of 5 by Menuhin Review of stay
We returned from a weeks stay at the Sheraton on Saturday. This was our 3rd stay there Another was at the Westin.. We were very disappointed with some features. We failed to have hot water inthe morning, only luke warm. Very bad.When you are paying almost the highest price for your room you expect hot water. Loud music everywhere so it was not possible to sit and read in comfort. Lack of comfortable seating as majority of seating designed for the young to lounge or lie on. The bedroom fan was noisy. Wire door to verandah in poor condition. Quality of food from the pantry was not good. We went to Bakery at Westin daily as that is excellent.Flying Fish, excellent. Ports of Call excellent, Breakfast excellent.
All staff the same happy helpful people and a joy to be near.
It is disappointing that so many of the facilities,bowls, putting green etc now all are charged for use. When we came with 13 members of our family these were all available free of charge. It must be very expensive for families now.
April 14, 2014
Rated 5 out of 5 by Pam8 Island Paradise
On entering this hotel there are amazing water features with a view overlooking the harbour. A number of beautiful restaurants offering a great selection of food. Our room had the breath taking views of the garden, palms and water.
April 14, 2014
Rated 3 out of 5 by Bernadette1 Pool tired and not enough pool furniture
We stayed at the hotel 4.4.14 - 11.4.14. The weather was very warm so therefore alot of activity around pool area. Couldn't get a deck chair, people reserve them with a towel for 4 to 5 hours. When we raised this at front desk we were assured this doesn't happen. The reality is very different. Also nothing was done when children were in the adults only pool.
April 11, 2014
Rated 5 out of 5 by Cathy1234 Wonderful holiday location
This hotel is in a fantastic location, not too far from the airport and close to the marina for day trips. Lovely surrounds, beautiful pools and beach close by as well. The hotel and facilities are first class.
April 11, 2014
Rated 5 out of 5 by Sap11 Beautiful resort...
We loved our stay and only wish it was longer. Ports o Call as always was outstanding, and the buffet breakfasts at Feast perfect. Beautiful pools and facilities.
Only issues were the people upstairs from or unit were very noisy (moving furniture/partying etc) during the night and so we didn't sleep well. And the taxi organised for us through the hotel porter overcharged substantially for our return trip to the airport.
April 10, 2014
Rated 5 out of 5 by Nellie1702 Total relaxation in paradise
This hotel was recommended by a close personal friend. During my stay, my expectations were admirably met. I was particularly impressed with the excellent quality of the staff and the high level of service provided.
April 10, 2014
Rated 5 out of 5 by Belmondo We were here for a wedding in the Sheraton Chapel
This was our second stay here. We love the spaciousness of the rooms and the grounds and the many pools and restaurants available and the friendly greetings each day from the wonderful staff. The premier Denerau Golf Club close by is a great asset for golfers. The Kids Club is a very welcome feature for young families. Wifi is free and available in the room which is appreciated but our only criticism is that we had to renew access with a new access code every 24 hours.
April 9, 2014
Rated 5 out of 5 by mariaki wonderful location
we had 4 nights either side of our captain cook cruise, staff friendly, love thee pool side service - and sunsets, port of call restaurant was fantastic - the staff were really interested in you and even surprised us with a belated 60th birthday piece of cake with candle and piped congratulatory message on the plate for my husband
April 1, 2014