Rated 5 out of 5 by Quatro Toddlers
We went with our 3 & 1 year old and noticed you didn't have plastic cutlery for kids or plastic cups to make it easier on them.
The meals are great for an adult but I still think that kids menus should be revisited to look kid friendly as well and have simple options available.
Their could be an indoor play centre and you could have staff help parents with toddlers at meal times...in order to help with the feeding and then entertain them while adults eat.
Ipads are a great way to entertain kids...if planes have them, hotels could have them as well for kids to use and return.
July 3, 2013
Rated 5 out of 5 by Debz welcome to Fiji
We had the most awesome stay and will recommend to all our friends and family.
The rooms are lovely, the hotel is so welcoming and has the lovest entrance and wonderful shops.
The food is unbelieveable and the surrounds most relaxing and really fab that you can walk into other resorts cose by. I especially love the people of Fiji and the staff at the Sheraton are beautiful and welcome you like family. Thankyou for making our holiday the best we have ever had x
June 28, 2012
Rated 5 out of 5 by gothecow Simply outstanding!
We are going home today..just wanted to post this for all to see....this has been our best holiday in Fiji ever (5th time) first time at the Sheraton and the whole experience has been brilliant! The location,the facilities and most especially the staff , from the front of house to housekeeping to ground staff security and everyone in the restaurants and around the resort have been so friendly and efficient...Fiji time at warp speed ...they all care and represent the Resort with extreme professionalism and are indeed in the " hospitality" industry!! Thanks so much we have enjoyed every minute and look forward to coming back soon! Bula Vinaka and Mose..from Mike and Joan ...cheers!!!
March 10, 2013
Rated 1 out of 5 by Robbie68 No great features
Unfortunately we were met with Cyclone Evan which rendered the pool, sea activities impossible to use. We had 2 days with no air conditioning with limited power in our room. Hotel needs to upgrade its generators.when we observed other hotels in the area had better faciilities in operation as they had generators sixed to suit. Our holiday was not a pleasant one and we had to sleep in our room that was above 32 deg with no fan or ac in operation. Hotel did not try to make our stay any better. We asked to move rooms but they were unwilling until i complained and was about to move out of the hotel to another hotel. They then only gave us another room, strangly this had air conditioning?.
January 12, 2013
Rated 4 out of 5 by Grannano1 This hotel is excellent.
Wonderful place to stay, however we were located in a room near the bar and a restaurant, and the refrigeration unit for one of the restaurants, which meant we could not have the door onto the outside area open at night as it was too noisy. Staff were brilliant at all times. The staff were so friendly at all times and so helpful. One of the restaurants was way overpriced, however. The music from the bar was a bit loud, but got used to it quickly, and the singing was wonderful. I would stay at the Sheraton Fiji again, but get a room further away from main buildings.
October 18, 2013
Rated 5 out of 5 by Shane61 Sheraton say no more
Excellent facility but the real assett is the staff. Arrived early morning (6.30am) knowing that check-in was not until 3pm but every effort was made by the check in staff to make rooms available (3 rooms were booked). One room was made available immediately with the balance by mid morning which was very much appreciated. Staff everywhere around the resort were very attentive and exceptionally pleasant (but not false) which is a credit to them and the training they receive. I have stayed at Sheratons many times but I cannot remember a more pleasant stay due to the staff. Thank you once again.
May 1, 2013
Rated 5 out of 5 by Luke67 Great honeymoon
The hotel and staff where absolutely brilliant, from the warm welcoming of the drum to the staff greetings. I can say that this hotel is kept in tip top condition the gardens are well groomed, path ways clean and spotless. The rooms are clean tidy and well looked after.
The staff at front desk are very professional and friendly and always willing to assist at any time. Jeke, Mere T, Manoa. These three staff members should be applauded for there great work ethics, they are a great asset to your company that have made my stay a very enjoyable one.The only downfall was the prise of the food.
April 30, 2013
Rated 4 out of 5 by Avita a relaxing weekend
i just stayed a Sheraton Fiji Resort for 3 nights in room 1704 and i must say i was absolutely relaxed and felt so much better when i checked out on Sunday morning. i was not too please with my room as i thought it was not spacey enough for both me and my husband to work in but this gave both of us to an opportunity to escape from work for a weekend :)
we had some problem with the TV not having sound, clothes line missing from the shower, no soap provide after 1st day of house keeping and tiles were very cold so slippers were not given. Of course on requested it was bought to our rooms. decor is amazing and the service and people are just great. both thumbs up for the team at Sheraton. see you soon :)
June 9, 2013
Rated 5 out of 5 by Sarebear Beautiful Place
We had a great stay at The Sheraton Resort, all the staff were just amazing. Thank you
September 13, 2013
Rated 2 out of 5 by culburra This hotel has the best staff ever
Sadly the hotel isn't up to scratch. My fist room had broken air conditioning and noisy fan. 3 times I had to endure an air condition mechanic trying to fix it and staying in my room as it "cooled" down. (It didn't). On the 4th day I was upgraded to an ocean view room with wonderful cool air conditioning, but every time I used the shower or sink, water bubbled up from the floor drain. Your staff at the hotel though are amazing, nothing is too much trouble for them. You are lucky to have such good staff.
October 29, 2013
Rated 5 out of 5 by Shayne36 Best man gives 5 star thumbs up for Sheraton!
Recently stayed for an wedding and found the resort was beautiful. Main entrance and foyer was mind blowing. Was greeted so friendly from the moment I arrived and was made to feel very "at home". Must give a special thank you to all the staff at the waterfront "Flying Fish" bar. Based on them sharing the Fiji culture and really making sure we were totally catered to during both the wedding and the rest of the stay! Will surely return later this year with the entire family and stay for longer! Fiji time needs to be explored at this venue! Loved it!
"The Best Man" *****
February 19, 2013
Rated 5 out of 5 by The3Amigos Suzanne Made Our Visit Extraordinary
This trip was to celebrate my mothers 80th. The entire experience made me aware why I am true to SPG. Suzanne was from the onset an amazing ambassador for the hotel. The rest of the team followed her lead. Thank you to all.
February 7, 2013
Rated 2 out of 5 by Angel74 Second visit.
This was my second visit to Sheraton, wow what a difference a year makes. This was our first anniversary and we decided to come back after a great first experience. Second time around we had subpar service, when questioned we were given a generic response that did not address the question. Our room had not been cleaned for many days compared to our last last visit. We were there for a special occasion yet other clients had mentioned the added special extras that had been thrown in for them during their visit which we did not receive.
October 4, 2013
Rated 5 out of 5 by Sikituru Staff
Excellent people, friendly, and full of smiles and laughter.
The porters were the best, they treat you like movie stars regardless of your age ethinicity or colour.
Sheraton is my home away from home
October 25, 2012
Rated 5 out of 5 by Melissa289 Amazing staff!
An exceptional hotel with amazing staff that go out of their way to make your stay one to remember!
July 22, 2013
Rated 5 out of 5 by kermit60 everything we needed was there
the staff were very friendly and helpful and the hotel and area was keepvery neat . It was a great holiday destination for young and old
November 12, 2012
Rated 5 out of 5 by ak348 Great Service
Fiji is a beautiful place and I appreciate all staff could met my needs and I won't forget their smile.
July 15, 2012
Rated 5 out of 5 by Meril50 This hotel is a one stop shop
We stayed at the Sheraton for five days and had the most wonderful time. We were a couple celebrating both birthdays and our wedding anniversary. The staff made us feel so special. Nothing was too much trouble and everything was done with a smile. Many families were staying and the children seemed to be extremely well accommodated. The golf course is a five minute walk, buses right outside to take you to town or it is a pleasant walk to the Marina. Special thanks to the reception staff for making our stay all that it was.
October 29, 2012
Rated 5 out of 5 by dwhs72 Thank you
Altohiugh we were all stranded in the resort for good few days due to cyclone Evan, I must pass on my sincere thanks to your staff of looking after us in difficult time. This is my first visit to Fiji and hopefully not the last! I have recommended your resort to my travel agent. In particular, thanks to the regular updates by your manager, your staff Luke, maria and so many more..... I am not good with names. Apology :) Have a great Christmas and pray that Fiji will rebuild in a timely manner. God Bless
Mr Wong & Family
December 21, 2012
Rated 5 out of 5 by rachel NOTHING IS EVER TOO HARD
Awesome hotel. Super friendly Fijian staff that cant do enough to help you. Excellent kids club with so many activities to choose from. Great facilities, including championship golf course, restaurants, cocktails in the bar pools at sunset, and views from the room that would make any hotel envious. We were greeted on a first name basis by staff and the women were greeted with flowers for their hair every morning at breakfast, which by the way was spectacular. There was so much to choose from, including a Gluten Free section complete with soy milk for those with dietary requirements.. From the welcome ceremonies to the farwell ceremonies, The Sheraton Fiji was by far the best hotel we have stayed in and exceeded our expectations on so many levels. Highly recommended!!
March 29, 2013
Rated 3 out of 5 by TigerLiam Third time unlucky!
This was our third stay at the hotel. The previous two had been fabulous but not this time. We waited close to 8 hours to get our rooms as they had not even organised our accommodation. The fact that we were travelling with my 82 year old mother-in-law made the wait even more disgusting on the hotel's behalf. We were encouraged by the staff to get breakfast while we waited only to discover later on that we'd been charged for it....after waiting 8 hours, seriously??? At the very least, that should've been complementary as it would've shown some sort of empathy. When we finally got our rooms, the rest of our stay was reasonable except for the amount of flies at breakfast every day all over the food which is very unhygienic not to mentioned unacceptable for a 5 star resort.
March 24, 2013
Rated 5 out of 5 by KarenSyd Amazing Kids Club
We had a wonderful week (our second visit) to the Sheraton Fiji (Denarau). My nine year old son had the best time in Kids Club and was desperate to go every day. Kelea, Laila and the rest of the team are fantastic - warm, caring, happy, and excellent with the kids from age 4-12. The program changed daily and I could not get my son out of there! It was lovely to see him so happy and to have a really good rest myself. Thanks guys!
October 13, 2013
Rated 1 out of 5 by rvk0701 poor standard and service - Sheraton Denauru
Room was not prepared with cots as requested. Cots when provided were in poor condition (one was unusable). Towel rail was broken. Minor leak from the ceiling. Shower head was broken. room service menu was missing (and room service choice is poor and expensive). Only one bath robe in room. We were allocated room furthest from facilities (with 2 small children this is ridiculous). Service response to issues was poor. Management support was begrudging. Stay somewhere else!
September 15, 2013
Rated 4 out of 5 by jhofsf good hotel/value for Denarau
overall enjoyed our stay here - but found Westin nicer - Were a lot of families there - not as quiet as we wanted - and stayed at Likuliku on Mololo afterwards - and was a world of difference - so glad we did not have Denarau/Nadi as our whole Fiji experience.
Sheraton did have a good value, nice food options, and access/room/bed//facilities - wished I could have gotten points for staying, but did not realize I could not get them if booked by a travel agent.
September 8, 2013
Rated 3 out of 5 by Katyd The bset is the staff so friendly the best in the world
But this was a 3.5 4 star hotel with 6 star prices more suited to families than older peiple
June 17, 2012
Rated 3 out of 5 by peace Not 5 star
3.5-4 star hotel. Lovely grounds and very good staff. Non-smoking does not mean non-smoking, plenty of smoking around the rooms and smelled up our room all the time. If it is a smoke free resort, there should be no smoking anywhere, not outside rooms not on the grounds.
This ruined our time outside on our patio as we were surrounded it seemed by smokers! We booked a taxi to pick us up at the airport on arrival that never showed. And remember everything you buy at the resort has a 20% tax ON TOP of the price!. Internet is not worth paying for as it only works occassionally at dial up speed. go to the business centre.
We also had to ask to have our room serviced on the weekend--both days!
also, we were not informed of the 20% tax on the rooms when we booked so were shocked at the final price even in NZD!
May 27, 2013
Rated 4 out of 5 by Vee72 8 Child Free Nights!
Had a lovely time at the Sheraton Denarau. Staff were very friendly, and were always happy to help with any queries. Air conditioning was good in our room. Large modern bathroom. Very expensive to eat at the resort, so we ate at Port Denarau most of the time. The buffet breakfast was good with plenty of variety, although my husband wasn't pleased when bacon was only served every 2nd day! Once it was on the 3rd day! lol The choice of pools over the 3 resorts was great. We liked the Stay in 1 and play in all 3 availability. Our favourite pool was the ocean side pool at the Villas. We had great weather even though it was into the rainy season, it only rained 1 evening. And we didn't even get one mosquito bite the whole trip!! Lots of toads hopping around at night which didn't bother us. Would definitely stay again. : )
November 19, 2012
Rated 5 out of 5 by Eddy1213 Wonderful Experience
The location is beautiful- the Sheraton has the best-kept grounds and best beach access on Denarau, but it's not even the that which makes it special. It's the staff. Every single person at the three Starwood properties were welcoming, friendly and said "Bula," every time. They recognized us and remembered our names and room number, making sure each experience in the restaurants or bars were personalized.
September 12, 2013
Rated 3 out of 5 by GJR3 Good but fell a little short
Good except ..
1. When I went to the pool one afternoon with my son, the staff told me they ran out of towels.. My son was already in the pool (5yo) and the staff member told me i can just just go back to my room and get a towel from there? Considering I was paying probably someones annual salary to stay and enjoy the resort and the fact that my 5yo was in the pool I wasn't about to wander back to my room leave him there and get a towel !
2. When leaving no one showed up to collect our bags. then I carried all the bags with my wife and 2 kids to the front desk ( I had booked this earlier and also called the porters when no one showed)
Then when we arrived the car we had booked had been taken by another customer because we were 15 mins late at this point.. (Fiji time?)
3. Ladies in Feast were excellent with our kids
4. Ladies at the front desk were excellent
August 22, 2013
Rated 5 out of 5 by valbols best hotel in fiji
attended our friends sons wedding here at the sheraton and the experience was fantastic, the rooms are great the restaraunts are great the food is to die for and the people are the friendliest you could wish for.add to this the fantastic weather, the close proximity of the marina and nadi makes for the perfect holiday, will return to the sheraton as soon as possible.
September 26, 2013