Rated 1 out of 5 by marylou68 No room to lay my head
On arrival my husband 2 kids n myself were taken through the booking in process & then a reception manager proceeded to tell us they had over booked and they didn't have our rooms for us. So they would put us in another resort for the nite, they were not very apolagetic they were more concerned in telling us how rude the other lady just was when they told her. we then had to go through the entire booking in process again at the other resort. please explain how you can take my booking/money n not provide a room??? this happened to at least 2 other groups i know of in the week i was there, this is totally unacceptable - I do note that to compensate us they gave us dinner in feast on our first nite BUT the room at the other resort was a garden view we had an oceanview booked at the sheraton n we wasted a day n a 1/2 packing/unpacking n moving from resoret to resort n back. When we finally got our rooms (middle of the next day), whilst next to each other they were not interconnecting as requested the fridge in one was turned off, we realised why when we turned it on it was so noisy you couldn't sleep at nite the beds were so hard i had to put the extra doona under the sheet to try n soften it. we booked with
the receptionist for the sat nite fire walking show (our last nite) when we arrived at 6pm as instructed the reception said the show was on for a private function only(chinese delegates) no apology was forthcoming till it was clear we were extremely unhappy. Next day when checking out reception tells us but youre not meant to be checking out till tomorrow, no sorry you are wrong. just one last example of total incompetence, as for food good but far too expensive, staff extremely friendly but not very eficient if you want something you have to ask 2 or 3 times.FIJI TIME is fine except when your the one waiting I wowuld recommend Fiji as a great holiday destination but i would not recommend staying at this resort.
September 26, 2012
Rated 5 out of 5 This resort is hard to beat
I have been all around the world, but nothing quite like The Sheraton, Fiji. From the culture,(welcome into country, to the welcome into the resort), to the friendly and most beautiful people I have ever met, this resort has it all. The swimming pools, services provided to families where the staff care for the kids and do it with such genuine honour, to the bands that play each night, EVERYTHING about this resort can not be compared. The housekeeping, location, attractions near by, everything... My brother married at the Chapel here and it was absolutely incredible. The staff danced with us, took care of us like we were in paradise. The reception was literally on the sand by the water and it could not have been more beautiful. I would highly recommend this not just for a romantic getaway/leisure but definately for a cost effective, wedding that you would not get anywhere else... Thank you Miriama for making my brothers dreams come true. I have tears in my eyes just thinking about it. Would be more than happy to give anyone further feedback or advice... please do not hesitate to email me... Thank you Sheraton... We will be back soon... You deserve all praise and good that comes your way. To the gorgeous bar staff, guest services team and housekkeping team... we miss you all already... thanks for making our stay feel like a home away from home....
August 26, 2013
Rated 1 out of 5 by 50939668125 Very poor management
I start to admit that I am not used to do charter. However, Sheraton Fiji is like a eunormous cruize ship, where almost everything is of poor quality.
- The buffets are for you who like pizza and lollipops.
- Asking for the simplest thing means that staff has to contact their manager, meaning 30 minutes of waiting time. And, still (after waiting for 30 minutes) the answer is often "I am sorry".
- Compared to any other place we stayed at in Fiji, staff is afraid, quiet and booring.
- Knowledge about food, wine or else is close to non-existing. Food is presented sloppy, at least at the buffet.
- Even though I have close to 200 stays with SPG, there was no recognition at all.
- Our room was dirty upon arrival. We had to call 4 times to get a crib to our room. We never got any sheets for it.
- The babysitter asked us to bring her a plate from the buffet. This felt strange, but we did as she asked. When leaving with the plate from the buffet, we where stopped and informed that we have to pay 99 Fiji dollar if we are to leave with the plate. And, we used the babysitter of the hotel!
- There is absolutely nothing about Fiji in the hotel. Not one piece of the design. Hardly not one part of food. Hardly nothing in the way the staff is acting.
- The is, by far, the worst managed SPG hotel I ever stayed at.
- The person who cleaned our room the day after our first night did a very good job in removing the dirt from the floor.
- There is many activities for kids. Actually, the place is for kids, not adults.
- The pool looks good when posting pictures on Facebook.
August 4, 2013
Rated 5 out of 5 by Fiji56 Fiji Lover
We have stayed at this hotel 4 times (5) if you include a one day stop over and cannot recommend this hotel any higher. A fabulous hotel with typically the most wonderful fijiian hospitality provided by the locals. The meals and quality of food are excellent, the beach is very safe for swimming and it has a bar with the best view on the beach. The recent full renovation have upgraded the amenities extremely well. The only constructive criticism I would give is that the airconditioners in the rooms are loud, but having said that this is the only hotel I will stay when visiting Fiji.
April 2, 2012
Rated 5 out of 5 by BobF63 2nd Stay in 4 weeks - still perfect!
Well, after visiting in Dec 13, we had withdrawal symptoms, and decided to return again 3 weeks later in Jan 14, and it was just as wonderful - the food can't be faulted, the staff and service can't be bettered, and the rooms are still fantastic - its becoming our destination of choice on a regular basis now. The adult pool area is a blessing for those without children that want a quiet area to relax. The excellent service and facilities are not just a one off, so thank you soo much to all the staff at the Sheraton Fiji, you are wonderful!! ...and see you again soon later in 2014!
February 5, 2014
Rated 4 out of 5 by Nikk28 The Staff is AWESOME
From the moment that I was greeted at curbside your Staff performance exceeded my expectations. Each and every Staff member that I walked pass or ad to deal directly with greeted me warmly. All questions were answered any issues were quickly resolved. I thought there were some maintenance/remolding things that needed to be addressed but that is a Management issue (ie the cushions on the stools in Sheraton Link were totally worn out). The food was great but a bit pricey but that shouldn't deter anyone from staying the property. I would stay there again in a heartbeat.
February 2, 2013
Rated 5 out of 5 by Bilz85 Staff made our holiday
Friendly staff, gr8 hotel!
January 12, 2012
Rated 5 out of 5 by Coconutz Great Conference Vibe
Had the pleasure of staying here for a conference recently. Brilliant service and amenities. Only flaws were: loud minibar fridge in the room, that echoed in it's timber housing, limited vegan options in breakfast buffet and conference dinner. Fresh Fruit on offer was fantastic!
August 5, 2014
Rated 5 out of 5 by Stu430 Relaxing
Outstanding service from all members of staff which made us feel relaxed from the minute we arrived until it was time to leave. Only criticism was the fact that the people below were smokers and when they were on their deck area the smoke permeated up into our room so we had to keep the doors closed. Restaurant prices were exceptionally expensive when you have a large family.
July 24, 2014
Rated 1 out of 5 by Tajima NOT a 5 star resort!!
in a studio with a nice location, however, the room is falling apart. Everything seems to be broken. Fiji culture is friendly but if I am asked again, now two times!!!!, if MY children are my grandchildren, I am going to scream!!! Geez, I'm here to relax with my kids not reminded how old I look.....and not in front of my kids. I hate it here. Fear every moment that another hotel staff member is going to ask about my "grandkids". Food is way too expensive. Service too lay back therefore slow.
December 8, 2011
Rated 1 out of 5 by rvk0701 poor standard and service - Sheraton Denauru
Room was not prepared with cots as requested. Cots when provided were in poor condition (one was unusable). Towel rail was broken. Minor leak from the ceiling. Shower head was broken. room service menu was missing (and room service choice is poor and expensive). Only one bath robe in room. We were allocated room furthest from facilities (with 2 small children this is ridiculous). Service response to issues was poor. Management support was begrudging. Stay somewhere else!
September 15, 2013
Rated 5 out of 5 by pjexpress Everything to Expect & More
Sheraton Fiji is a beautiful hotel, from the moment you walk in to the grand entrance, staff are stellar in their service. Great facilities, extremely comfortable bed and the bathroom is the best of any hotel I have stayed in. Location only a short walk to other hotels. The atmosphere was great with live bands, dancing and excellent restaurants. I cannot wait to come back and visit this great hotel and would recommend it for couples wanting a romantic vacation away.
June 30, 2013
Rated 2 out of 5 by brown141 Not as good as it used to be....
This hotel lacks quality customer service and we were treated like we were a hassle. I had called for a late checkout because our flight was in the mid afternoon and was immediately told that this wasn't possible. The receptionist didn't even take the time to check if it was available and immediately dismissed my request. We then asked again at reception face to face and we were told yes, this isn't a problem. We were in the room and had a phone call to inform us that we were late and that checkout was at 11am. It didn't make sense what was happening however in the end we were able to leave at 2pm.
Other issues included we wanted to book more rooms but were immediately told that there were none available. When I called back a second time I was able to book the extra rooms. Not so sure what's going on with reservations!
January 14, 2013
Rated 5 out of 5 by Obaoba1 Excellent 10 star
Thankyou to you and your staff for making our first ever visit to Fiji a wonderful experience.Our stay at the Sheraton Fiji Resort was fantaastic, the hospitatilty shown to us from all your staff, from the front desk, to the Morning Breakfast staff to the boys down at the Volley Ball .We are In the process of booking with Sheraton Fiji again to re-visit with our kids.
September 21, 2014
Rated 5 out of 5 by RagalieSF This hotel met all our expectations
Great room, garden view. It also had views of ocean. Large comfortable bed, great bathroom with double sink. Hotel staff very attentive - "Feast" restaurant for buffet brekkie which was included was extensive. Meals generally expensive but coffee and sandwiches icecream, etc at "Pantry" was reasonable and great quality. Lots of pools for swimming, transport by bula buses great for getting around resorts- Would recommend this resort
September 18, 2014
Rated 4 out of 5 by SB1957 Wonderful for relaxation
My husband and I were looking for somewhere to relax and Sheraton Fiji Port Denarau was the perfect spot.
September 24, 2014
Rated 1 out of 5 by Robbie68 No great features
Unfortunately we were met with Cyclone Evan which rendered the pool, sea activities impossible to use. We had 2 days with no air conditioning with limited power in our room. Hotel needs to upgrade its generators.when we observed other hotels in the area had better faciilities in operation as they had generators sixed to suit. Our holiday was not a pleasant one and we had to sleep in our room that was above 32 deg with no fan or ac in operation. Hotel did not try to make our stay any better. We asked to move rooms but they were unwilling until i complained and was about to move out of the hotel to another hotel. They then only gave us another room, strangly this had air conditioning?.
January 12, 2013
Rated 5 out of 5 by TomMix Fabulous Seafood Buffet
A great comfortable hotel, don't miss the seafood buffet, it is magic.
September 24, 2014
Rated 5 out of 5 by ped58 this hotel was great
we enjoyed our stay at the sheraton the staff treated us well and made us feel at home the bill was a bit confusing restraunt charges should be on seperate bill instead on accomadation bill it gets you confused as for the restraunt food was exallent but the prices were a bit expansive for the pocket but the food was great
July 24, 2012
Rated 4 out of 5 by Susiq49 This hotel has great facilities
Overall we found the Sheraton Denerau an enjoyable experience. We liked the fact that the guests are able to use the facilities of all three properties. We realise that this is a family resort but felt there could be better facilites provided for adults only. The adult pool at the Sheraton was very small and in need of maintenance and with the design of the hotel surely it would not be too hard to have an adult only wing. We had young children in the room next to ours for part of our stay. We were awoken very early by the banging of doors and loud voices. I realise this is what children do but we are also paying customers and entitled to some peace
June 25, 2014
Rated 4 out of 5 by Macka great restaurants and staff
Overall enjoyed our stay. Visit here at least twice a year. Enjoy the Flying Fish and Ports O Call restaurants very much." The Kitchen" attached to the Westin is very good.Staff as usual top shelf.
Was disappointed with the method of billing, where only a small amount is allocated to your credit card each day [approx $100], that would be spent with a session on cocktails alone. Was forced to finalise my account after half our stay and start again. It would be better if approx $500 a day was allocated, and if not used, no harm would be done, remembering we are dealing in Fj$..A small point that on check in, spg membership was not recognised in any form.
July 5, 2014
Rated 5 out of 5 by Suzy66 Wonderful staff
We stayed at the Sheraton fiji for eight nights and didn't want to go home. The staff were wonderful, the beds comfortable and the food well above the epected standard. We can't wait to go back. Our holiday was everything we could have wished for.
November 14, 2012
Rated 5 out of 5 by KAZZA58 EVERYTHING YOU NEED
SPENT A WEEK AT THE HOTEL AND FROM ARRIVING TO LEAVING (RELUCTANTLY) THE SERVICE, THE FOOD, THE AMENITIES, THE STAFF, THE ROOM, WERE JUST BRILLIANT. WOULD HIGHLY RECOMMEND THIS HOTEL TO ANYONE. THE STAFF COULD NOT DO ENOUGH FOR YOU.
July 11, 2012
Rated 5 out of 5 by Kezza The staff were awesome.
We loved the Sheraton, on arrival we were greated with a cold drink and a minted face washer to refresh ourselves with. There were a couple of hipcups, but overall the Staff at the Sheraton were fantastic and the Sheraton itself was amazing.
March 7, 2013
Rated 5 out of 5 by RAFJA WOW!
I was a long term guest at the Sheraton Denarau and enjoyed my time there very much. The staff is excellent! The views were spectacular and it will be a pleasure to return again. THANKS to everyone who made me feel at home.
August 4, 2013
Rated 2 out of 5 by MLEF Completed stay, unsatisfactory
We had a terrible stay at the resort. Would not recommend. Room was not up to standard, was in need of maintenance & staff could not be trusted. Management were very unhelpful & for a Sheraton Resort very disappointing.
July 23, 2013
Rated 4 out of 5 by Fiona65 This hotel had very friendly staff
We spent 6 days at the Sheraton Fiji Resort, and it was fantastic...staff were so friendly, room was lovely, restaurants great, and the pool bar was awesome. We will be back...thanks for a great holiday!
November 19, 2012
Rated 5 out of 5 by Gigi Lovely stay!
Fantastic location, the wonderful staff were very attentive to all our needs and had every attention for us, my elderly mum was with me and they were great. Mum absolutely loved our time there.
February 8, 2013
Rated 5 out of 5 by BobF63 4th time this year
Another great stay, and the 4th time this year - expectations always met and exceeded, so will keep coming back, and look forward to the next stay...thanks again!
September 19, 2014
Rated 5 out of 5 by Melissa289 Paradise!
Being our 27th stay at the hotel, it's home to us! The staff are our family and go out of their way to make sure we enjoy our holiday every time. Amazing hotel!
January 27, 2013