Rated 4 out of 5 by Susiq49 This hotel has great facilities
Overall we found the Sheraton Denerau an enjoyable experience. We liked the fact that the guests are able to use the facilities of all three properties. We realise that this is a family resort but felt there could be better facilites provided for adults only. The adult pool at the Sheraton was very small and in need of maintenance and with the design of the hotel surely it would not be too hard to have an adult only wing. We had young children in the room next to ours for part of our stay. We were awoken very early by the banging of doors and loud voices. I realise this is what children do but we are also paying customers and entitled to some peace
June 25, 2014
Rated 4 out of 5 by Lkjhg This hotel has great rooms.
The hotel overall was good. It is a shame that everything is charged to room or credit card - no cash. The porters were very friendly and would take you anywhere in the buggy. The only the wrong but not a big des list after the first day we never got hand towels - one day we never got a bath mat so had to use a towel. The towels left and new towels bought sometimes. We were told they would bring towels etc back but never did.
June 23, 2014
Rated 4 out of 5 by Peter69 The little things
A group of us stayed 10 nights in the Sheraton , over all it was great but the little things need addressing , EG, 1room had no kettle , 1 no iron after asking for a kettle for 4 days they gave up , some never got hand towels after room was serviced , as the tiltle suggeests its just the little things that take a shine off the hotel , over all its great .
But needs a little bit more attention to details for a 5 star hotel
June 22, 2014
Rated 5 out of 5 by Trish67 First Class Accommodation
Expected the best and we were not disappointed. Great staff excellent eating facilities. Food a little overpriced but good value with promotional package. Would use again and recommend.
June 18, 2014
Rated 5 out of 5 by Wazza flying fish restaurant
We were disappointed on our second visit to find that the resort had overbooked for the evening meal thus ruining what was to be a special meal for us. Otherwise we were very happy with the resort and will return again for what will be possibly our 5th visit to the resort. BULA !
June 14, 2014
Rated 3 out of 5 by Woddy This resort has many great features
My wife & I enjoyed our stay at the Sheraton Fiji Resort. On arrival we were made to feel very welcome & our 'ocean view' room helped to create a most relaxing atmosphere. Our room were extremely well kept & clean which is a big plus. The only negative part of our stay was our breakfast buffet experience - most of the food which was suppose to be hot was either cold or just warm, & the majority of staff were unfriendly or appeared indifferent by being more interested in what was going on outside or with their own conversations than attending customers (compared to other Fijian resorts in which we have stayed). We would stay here again, but would go elsewhere for breakfast.
June 11, 2014
Rated 2 out of 5 by 1stfiji Better places to stay
Complimentary inclusions were forgotten. Numerous phone call were made with promises to ring back. No calls were ever made. We had to go to reception and demand to see the manager to get things fixed. The staff appear friendly but it feels false. The buffet is average. We live in Suva and spend 1 weekend a month trying new resorts. All in all there are better hotels on Denarau or the Coral Coast which provide better service, value for money and genuine Fiji friendliness.
June 10, 2014
Rated 4 out of 5 by JEROJA Great hotel & staff
staff, food, location, amenities all fantastic, great place for family with young baby. Only negative was the temperature of the pool.
June 1, 2014
Rated 4 out of 5 by DRVP Great holiday resort
The fact that staying at this resort gives you access to three resorts properties is great. You get access to some wonderful, relaxing pools. We had great family holiday.
May 31, 2014
Rated 4 out of 5 by AC1973 1 week stay in May 2014
We stayed for a week in May 2014. The facilities were fantastic, just as described and photographed on the website. The staff were extremely attentive, friendly and polite, definitely a highlight. The only low lights were the cost of food and drink, which was very expensive! Think London or any other expensive Capital and then add some! I also unfortunately got food poisoning on my second to last night which wiped out our anniversary meal. Not sure if this was from eating at the hotel or from food consumed on a day trip.
May 31, 2014
Rated 5 out of 5 by PP2368 Great Resort & Facilities
Sheraton Denarau has many great features. In particular the opportunity to benefit from the 3 resorts that are here being the Sheraton, Sheraton Villas and the Westin. Each has some attractive features. The villas are great for families and their infinity pool with Wet Edge Bar are great. The Westin has a great steakhouse, spa and also gym. The Sheraton has Flying Fish and The Pantry. There is also a great golf course close by. Make sure that you enjoy the maximum of all the facilities. Bear in mind that you can charge back any items to your room. The staff are very friendly even if 'Fiji time' seems a little slow it helps you to relax.
May 28, 2014
Rated 4 out of 5 by MURRAY51 Beautiful room
We enjoyed our stay, however, due to circumstances beyond our control, we arrived a day late - our room wasn't ready (?) and then they sent us to a room under construction (?). I requested bath robes twice and then only one arrived. Beautiful rooms, well maintained, lovely staff and very comfortable bed. I enjoyed watching the various weddings that occurred and the ability to be able to join in at the other resorts
May 26, 2014
Rated 5 out of 5 by Lottie13 Fiji Staff our outstanding
It feels like returning to a friends holiday home the staff are so friendly and the small but great improvements around the resorts are great. Kids meals coming quicker and more varied meals were great. Staff recognising returning visitors is outstanding. Our bags were delayed but the Hotel staff sorted all of this out for us with no fuss.
May 26, 2014
Rated 2 out of 5 by Max45 This hotel can do better
Potentially an excellent facility with great outlook, but overpriced for what you get. Let down by many little things that shouldnt happen, such as lack of maintenance of some items in room, incorrect towels left in bathroom, wire door in bad repair, no shade on ceiling light, etc. Food overall a let down and very pricy. Hotel catering for families at expense of quiet enjoyment for couples
May 26, 2014
Rated 4 out of 5 by Glen45 relaxing stay at the Sheraton Fiji
Great hotel with lots to offer all ages of guests. Food, pools & hospitality was exceptional.
May 25, 2014
Rated 5 out of 5 by John112211 Staff, Golf all the facilities
The Sheraton FIJI was a so good even the 2nd time around. It is a great place to getaway, we loved Golf, the pools, day trips, however the staff make it that much better than most hotels because they are all so warm and friendly. Soo good. Thanks again.
May 22, 2014
Rated 5 out of 5 by MitchnBel Great facilities and relaxing
The hotel had all we needed, plenty of choice with restaurants, pools and activities as well as offering similar choices with nearby sister hotels. My wife loved the Spa treatment with her girlfriends.
May 22, 2014
Rated 5 out of 5 by Lindabill mrs l trajcevska
This hotel was amazing had everything you could possibly ask for the rooms were very clean and the beds were so comfortalbe. the staff were so so friendly.This hotel is ideal for young families and more older couples. i would recommend it to all my friends. Defenetly will be coming back.
May 20, 2014
Rated 5 out of 5 by MikeT47 Wonderful Family Experience
The Fiji Sheraton and its neighboring sister resorts provided a great venue for family fun and entertainment. The rooms are spacious and well provided for. A great place for a relaxing holiday.
May 18, 2014
Rated 3 out of 5 by melb75 dissappointed and unsatisfactory
waited several hours to get rooms 10 travelling 3 being children international flight took 3 days to actually have correct accomodation reception staff unhelpful and uncaring then had to pay $1ooo extra for accommodation on check out. Very unhappy 10 people will not recommend this place!!
May 16, 2014
Rated 4 out of 5 by Letdown4 TERRIBLY EXPENSIVE
We stayed at the Sheraton Fiji for 5 nights. The location is good, the facilities ok even though we had a number of things that needed fixing: The shower tap barely hangin onto the wall, then when that was fixed the shower leaked constantly and made noise which kept us awake at night, then the TV remote stopped working, the clock radio never worked at all during our stay and the air con was so noisy !! Very average room for the high price we paid and the services are ASTRONOMICALLY EXPENSIVE and the beer is almost double the price of beer back home !! Disgusting!
May 14, 2014
Rated 5 out of 5 by NSRChic42 Great Resort, Great with Kids
This is our second visit at the Sheraton Resort, Denarau Island. Both my husband and I and our families love this place.
A wonderful place to stay, wonderful staff, great activities for kids,everything is clean, people are so friendly, you are able to eat, swim relax between Sheraton Resort, Villas and Westin. There are plenty of restaurants within the resort and around the Denarau Island. So if you find eating at the resorts, expensive there's nearby golf club or Port Denaru where you can eat at an affordable price.
The room facilities were of good four star standard, with some attention required to be given to small maintenance items (for example: the air conditioning on room 1219 even the fan was set to low speed, it's still quite noisy). In spite of the noisy air con, my hubby and I still loved our beautiful ocean front room and listened to the waves on the beach..just magical!
It's also the Best family holiday ever - different pool options for toddlers, teens and young adults. Their kids club is great too! Kids club facilities were clean and staff are so accommodating.
Overall, Sheraton Resort and Villa's are highly recommended!
May 14, 2014
Rated 2 out of 5 by JaneLau one of the poorer stay out of many other SPG hotels
I had always been happy with SPG hotels but certainly not this one.
The receptionist didn't seem recognize my SPG loyalty, she didn't give me the direction to the room until i asked and yet just simply pointed at a direction without smile. My booking confirmation noted that i need extra bed, but she failed to make the arrangement (we did not get the extra bed). We also waited long for our luggage, we ended up picking up the luggage from lobby on our own to avoid further delay.
Besides this receptionist, there were a few other staffs who were lack of smile (or energy). There are friendly staff like the tour desk, the gardeners. And the front desk staff assist us for the checkout, she did not hesitate to solve our billing issue when i told her we didn't get the extra bed. Her professionalism has changed my mind to give SPG another try if i will return to Fiji again.
May 4, 2014
Rated 4 out of 5 by Bridgee27 Sheraton Fiji Resort
We had a wonderful stay, which made the holiday very enjoyable.
May 2, 2014
Rated 2 out of 5 by SST1 The room Air Condition is way too noisy
The resort and staff are very good. The only reason I will not stay or recommend Sheraton Denarau is because the room A/C is so loud the 2nd night we turned it off and left the balcony door open and locked the screen but felt uncomfortable having the door open therefore could not sleep. The refrig control was broken, main door dead bolt does not work, clock not working, ice bucket leaking bcs of a crack in it. We had to call for room amenities as there was none (towels, bar soap).
May 2, 2014
Rated 3 out of 5 by Isino1 This hotel has everything you need
The resort was excellent, we had heaps to do & really didnt want to go any where else. It is beautiful & very big. The only thing is they were a bit dirty, Rooms not cleaned very good & quite often forgot to leave towels, coffee, milk etc in our room.Appart from this we loved it.
May 1, 2014
Rated 5 out of 5 by BusinessUser Great Stay
Loved the hotel and the staff. I only wish I could have stayed longer!
April 30, 2014
Rated 5 out of 5 by Vicki40 An amazing resort
Our family holiday at the Sheraton Fiji was truly amazing. From the accommodation, meals & staff we could not have asked for more. Can't wait to holiday there again and would not hesitate to recommend this hotel. Faultless.
April 29, 2014
Rated 1 out of 5 by Barbie63 This Hotel is Shabby
The foyer may look like a up market shopping plaza, but the rooms are shabby. Dreary painted walls. Smelly shower, noisy and smelly aircon and constant running water in the air con cavity wall. Meals are outrageously priced, the fruit juices come out of plastic bottles!!! while staff are rude on most occasions. Like dealing with our staff in Australia. I came back exhausted. I also think staff were entering our room in the evenings when we were out. We always left a light on and on our return it was off. This happened three times. Oh and unruly kids running around at breakfast, which in itself was terrible. The pool is like a council pool with shouting, bombing etc. and very little seating to accommodate the numbers .Don't put yourself through it. Go to Far North Queensland instead.
April 27, 2014
Rated 4 out of 5 by Cathmart Hotel has everything for a perfect holiday
As I am coeliac F&B need to offer more GF options as we constantly struggle with what we are going to eat and if it is really completely gluten free
April 22, 2014