Rated 1 out of 5 by rvk0701 poor standard and service - Sheraton Denauru
Room was not prepared with cots as requested. Cots when provided were in poor condition (one was unusable). Towel rail was broken. Minor leak from the ceiling. Shower head was broken. room service menu was missing (and room service choice is poor and expensive). Only one bath robe in room. We were allocated room furthest from facilities (with 2 small children this is ridiculous). Service response to issues was poor. Management support was begrudging. Stay somewhere else!
September 15, 2013
Rated 5 out of 5 by Sarebear Beautiful Place
We had a great stay at The Sheraton Resort, all the staff were just amazing. Thank you
September 13, 2013
Rated 5 out of 5 by Eddy1213 Wonderful Experience
The location is beautiful- the Sheraton has the best-kept grounds and best beach access on Denarau, but it's not even the that which makes it special. It's the staff. Every single person at the three Starwood properties were welcoming, friendly and said "Bula," every time. They recognized us and remembered our names and room number, making sure each experience in the restaurants or bars were personalized.
September 12, 2013
Rated 4 out of 5 by NewcastleJohn Hotel features
The hotel is very modern, comfortable, luxurious and the staff are exceptionally friendly. The location is ideal for visiting Nadi and offers great facilities and views. Really good value for money.
September 10, 2013
Rated 4 out of 5 by jhofsf good hotel/value for Denarau
overall enjoyed our stay here - but found Westin nicer - Were a lot of families there - not as quiet as we wanted - and stayed at Likuliku on Mololo afterwards - and was a world of difference - so glad we did not have Denarau/Nadi as our whole Fiji experience.
Sheraton did have a good value, nice food options, and access/room/bed//facilities - wished I could have gotten points for staying, but did not realize I could not get them if booked by a travel agent.
September 8, 2013
Rated 4 out of 5 by Verified Reviewer Hotel was great
Was great with kids besides we were on the second level and had to carry the stroller up the stairs Everytime we wanted to leave the room.
Breakfast buffet was great thou. A little pricey but worth it
Very friendly staff
September 6, 2013
Rated 5 out of 5 by Navajo53 The staff is fantastic
I had the misfortune of becomming ill while on my trip at the Sheraton. Sadi, our concierge, arranged for a physician to come to my room. Dr. Alex as he is called, provided excellent care. Sadi also arranged for a fresh fruit plate to be delivered to my room. Thank you Sadi.
September 1, 2013
Rated 5 out of 5 by Shellbell88 Wonderful Resort!
Beautiful & Great Service
August 26, 2013
Rated 5 out of 5 by Verified Reviewer This resort is hard to beat
I have been all around the world, but nothing quite like The Sheraton, Fiji. From the culture,(welcome into country, to the welcome into the resort), to the friendly and most beautiful people I have ever met, this resort has it all. The swimming pools, services provided to families where the staff care for the kids and do it with such genuine honour, to the bands that play each night, EVERYTHING about this resort can not be compared. The housekeeping, location, attractions near by, everything... My brother married at the Chapel here and it was absolutely incredible. The staff danced with us, took care of us like we were in paradise. The reception was literally on the sand by the water and it could not have been more beautiful. I would highly recommend this not just for a romantic getaway/leisure but definately for a cost effective, wedding that you would not get anywhere else... Thank you Miriama for making my brothers dreams come true. I have tears in my eyes just thinking about it. Would be more than happy to give anyone further feedback or advice... please do not hesitate to email me... Thank you Sheraton... We will be back soon... You deserve all praise and good that comes your way. To the gorgeous bar staff, guest services team and housekkeping team... we miss you all already... thanks for making our stay feel like a home away from home....
August 26, 2013
Rated 3 out of 5 by GJR3 Good but fell a little short
Good except ..
1. When I went to the pool one afternoon with my son, the staff told me they ran out of towels.. My son was already in the pool (5yo) and the staff member told me i can just just go back to my room and get a towel from there? Considering I was paying probably someones annual salary to stay and enjoy the resort and the fact that my 5yo was in the pool I wasn't about to wander back to my room leave him there and get a towel !
2. When leaving no one showed up to collect our bags. then I carried all the bags with my wife and 2 kids to the front desk ( I had booked this earlier and also called the porters when no one showed)
Then when we arrived the car we had booked had been taken by another customer because we were 15 mins late at this point.. (Fiji time?)
3. Ladies in Feast were excellent with our kids
4. Ladies at the front desk were excellent
August 22, 2013
Rated 4 out of 5 by Grant67 Easy access to all amenities
Our stay was exellent,all staff were exceptionally freindly and very accomedating. The only quarm I have is the fridges in the room was missing half of its bits it had no temerature gage.Other than that we were very pleased with the sheraton and will return,A big thanks to all the staff at Sheraton Fiji and they need a pay rise.
August 6, 2013
Rated 1 out of 5 by 50939668125 Very poor management
I start to admit that I am not used to do charter. However, Sheraton Fiji is like a eunormous cruize ship, where almost everything is of poor quality.
- The buffets are for you who like pizza and lollipops.
- Asking for the simplest thing means that staff has to contact their manager, meaning 30 minutes of waiting time. And, still (after waiting for 30 minutes) the answer is often "I am sorry".
- Compared to any other place we stayed at in Fiji, staff is afraid, quiet and booring.
- Knowledge about food, wine or else is close to non-existing. Food is presented sloppy, at least at the buffet.
- Even though I have close to 200 stays with SPG, there was no recognition at all.
- Our room was dirty upon arrival. We had to call 4 times to get a crib to our room. We never got any sheets for it.
- The babysitter asked us to bring her a plate from the buffet. This felt strange, but we did as she asked. When leaving with the plate from the buffet, we where stopped and informed that we have to pay 99 Fiji dollar if we are to leave with the plate. And, we used the babysitter of the hotel!
- There is absolutely nothing about Fiji in the hotel. Not one piece of the design. Hardly not one part of food. Hardly nothing in the way the staff is acting.
- The is, by far, the worst managed SPG hotel I ever stayed at.
- The person who cleaned our room the day after our first night did a very good job in removing the dirt from the floor.
- There is many activities for kids. Actually, the place is for kids, not adults.
- The pool looks good when posting pictures on Facebook.
August 4, 2013
Rated 5 out of 5 by RAFJA WOW!
I was a long term guest at the Sheraton Denarau and enjoyed my time there very much. The staff is excellent! The views were spectacular and it will be a pleasure to return again. THANKS to everyone who made me feel at home.
August 4, 2013
Rated 2 out of 5 by MLEF Completed stay, unsatisfactory
We had a terrible stay at the resort. Would not recommend. Room was not up to standard, was in need of maintenance & staff could not be trusted. Management were very unhelpful & for a Sheraton Resort very disappointing.
July 23, 2013
Rated 5 out of 5 by Melissa289 Amazing staff!
An exceptional hotel with amazing staff that go out of their way to make your stay one to remember!
July 22, 2013
Rated 5 out of 5 by Spotty First Time In Fiji
This was my was time in Fiji , and I did not know what to expect, well staying at the Sheraton Fiji was the best thing I could have done !! the staff were great and the facilities were perfect , I am now planing to return with the Family
PS - The staff member John to the Chime bar was one of the best , and did you pround , I will be back
July 21, 2013
Rated 5 out of 5 by cobelinn The staff made the difference ....
One thing that stuck with me at the end of our stay at the Sheraton Fiji Resort was a comment my husband made in passing to me, he said .."You know, the Sheratons are pretty much the same worldwide facility wise, but this is the best one we have stayed in yet, the staff have been amazing, they have made a real difference to our holiday this time" ... Well said I think. :-)
July 18, 2013
Rated 5 out of 5 by Quatro Toddlers
We went with our 3 & 1 year old and noticed you didn't have plastic cutlery for kids or plastic cups to make it easier on them.
The meals are great for an adult but I still think that kids menus should be revisited to look kid friendly as well and have simple options available.
Their could be an indoor play centre and you could have staff help parents with toddlers at meal times...in order to help with the feeding and then entertain them while adults eat.
Ipads are a great way to entertain kids...if planes have them, hotels could have them as well for kids to use and return.
July 3, 2013
Rated 5 out of 5 by Lutterbeck Tremendous Customer Service
On behalf of my family I wanted to thank the staff at the Sheraton Fiji Resort for their tremendous customer service.
We will visit again.
June 30, 2013
Rated 5 out of 5 by marieg Family Friendly
Words cannot describe the satisfaction of staying at this hotel. The staff are just so friendly you feel like part of the family. They were so fantastic with the kids that we barely knew where they were but knew they were in capable hands. Looking forward to coming back next year!! Fantastic. Highly recommend!!
June 30, 2013
Rated 5 out of 5 by pjexpress Everything to Expect & More
Sheraton Fiji is a beautiful hotel, from the moment you walk in to the grand entrance, staff are stellar in their service. Great facilities, extremely comfortable bed and the bathroom is the best of any hotel I have stayed in. Location only a short walk to other hotels. The atmosphere was great with live bands, dancing and excellent restaurants. I cannot wait to come back and visit this great hotel and would recommend it for couples wanting a romantic vacation away.
June 30, 2013
Rated 4 out of 5 by Decoiti Nice comfortable resort
Resort is nice, as a Sheraton resort I expected it to be a little more upmarket. The room was comfortable but paint was peeling off the roof(looked a little un maintained) I never expected that at a Sheraton resort. I have stayed in Sheraton hotels and they are generally upmarket.
Besides that we had a nice relaxing stay, staff were very good at getting receipts signed and our bill was correct at check out.
June 30, 2013
Rated 4 out of 5 by Fijiboundin2014 Fabulous Staff
Great hotel & facilities but the best thing about Sheraton Fiji Resort was the fabulous staff! The warm friendly faces every day were what made our trip & the girls at Kids Club were extra special..a big thanks to them!
The band at the Chime Bar are awesome too!
June 29, 2013
Rated 5 out of 5 by AmandaC41 The people make this place
A fantastic resort, kid friendly... The service and facilities we rate very high and all aspects of this resort exceeded our expectations. We will be back.
June 28, 2013
Rated 4 out of 5 by Jason10 Sheraton Fiji
Our stay at the Sheraton was very good. The amenities were clean and appropriate. Water, tea and coffee could have been provided to the room daily, like in most hotels around the world. Also the fridge as particularly noisy and there was excessive light in the rooms early in the morning. Other than this the pools were excellent, sharred hotel expereince was apprciated and the food was very good.
June 24, 2013
Rated 5 out of 5 by OllyOwl This is the best place I have ever been in 50 years
My first impression when we arrived was WOW. Am I staying here?. You bet, this is what is called living the dream. The Resort layout, the restaurants, the view from our Ocean Studio Room, the pools, the food and the People made this the best holiday We have ever had. My Son wants to get married in Fiji and We intend to help him realise his dream, because we want to come back as well. Love your part of the world.
June 24, 2013
Rated 4 out of 5 by Diane888 Sheraton Denarau
A wonderful resort in a wonderful location. The Sheraton Denarau is still very fresh and opulent with wonderful staff and a relaxing atmosphere. We loved the hugely wide day beds in Chime Bar and Flying Fish. Brilliant Recreational staff who make all the children feel extra special!
June 21, 2013
Rated 5 out of 5 by Pam8 A beautiful resort
Sheraton Fiji overlooks the harbour, palm trees surround the perfectly kept grounds.
The pools are amazing with water features and garden surrounds
June 18, 2013
Rated 5 out of 5 by SJH01 Fabulous facilities, friendly staff. We'll be back.
We absolutely loved our stay at the Sheraton Fiji Resort. The staff made our holiday. We travelled with our daughter of 10 years and we literally did not see her from after breakfast to dinner time! The Activities staff encouraged her to participate in everything that was going on and she made friends with them all. Meanwhile we read, swam and looked forward to Bula hour. The cocktails were fabulous too. A very relaxing holiday and we'll be back again next year.
June 13, 2013
Rated 4 out of 5 by Avita a relaxing weekend
i just stayed a Sheraton Fiji Resort for 3 nights in room 1704 and i must say i was absolutely relaxed and felt so much better when i checked out on Sunday morning. i was not too please with my room as i thought it was not spacey enough for both me and my husband to work in but this gave both of us to an opportunity to escape from work for a weekend :)
we had some problem with the TV not having sound, clothes line missing from the shower, no soap provide after 1st day of house keeping and tiles were very cold so slippers were not given. Of course on requested it was bought to our rooms. decor is amazing and the service and people are just great. both thumbs up for the team at Sheraton. see you soon :)
June 9, 2013