Rated 5 out of 5 by Melissa289 My home in paradise!
Twenty-six stays at this hotel in the last 19 years make this resort my home in paradise! Every stay just gets better each time. The staff go out of their way to ensure we are spoilt! We'll be back again soon.
November 21, 2012
Rated 5 out of 5 by Pete57 This hotel
The hotel is in a great position on the beach front ,family orientated .
It also has child no go areas for the adults only .
October 19, 2013
Rated 5 out of 5 by BobF63 2nd Stay in 4 weeks - still perfect!
Well, after visiting in Dec 13, we had withdrawal symptoms, and decided to return again 3 weeks later in Jan 14, and it was just as wonderful - the food can't be faulted, the staff and service can't be bettered, and the rooms are still fantastic - its becoming our destination of choice on a regular basis now. The adult pool area is a blessing for those without children that want a quiet area to relax. The excellent service and facilities are not just a one off, so thank you soo much to all the staff at the Sheraton Fiji, you are wonderful!! ...and see you again soon later in 2014!
February 5, 2014
Rated 2 out of 5 by Richnem Room 1526
Upon arrival we got bombarded with information and it took 20 for us to check in. We were forced to pay $1.90 Fijian to UNICEF. The porter showed little to no regard to our luggage by throwing it onto the buggy. He drove us to the room and proceeded to bounce of every gutter to the room. We got to room 1526 the porter put our bags inside and left. There was no milk or water in the fridge so we had to buy our own as noone would answer the phone! The floor was dirty under foot. When attempting to go outside onto the veranda the back for wouldn't unlock easily and the screen door had to be lifted to be closed. The veranda had cigarette butts and other rubbish in the gardens. The bathroom had mould growing in the sink, mould on the shower ceiling, there wasn't enough water pressure to activate the rain head and the toilet roll holder and the handle on the shower door was broken as well. Tea and coffee facilities were not adequate. As you can clearly see we were not impressed with both the standard of the hotel and the way we were treated. This was our honeymoon and you ruined it. We are not going to reccommed you to any of our friends or family. If you wish to contact us further please use this email address.
November 3, 2012
Rated 5 out of 5 This resort is hard to beat
I have been all around the world, but nothing quite like The Sheraton, Fiji. From the culture,(welcome into country, to the welcome into the resort), to the friendly and most beautiful people I have ever met, this resort has it all. The swimming pools, services provided to families where the staff care for the kids and do it with such genuine honour, to the bands that play each night, EVERYTHING about this resort can not be compared. The housekeeping, location, attractions near by, everything... My brother married at the Chapel here and it was absolutely incredible. The staff danced with us, took care of us like we were in paradise. The reception was literally on the sand by the water and it could not have been more beautiful. I would highly recommend this not just for a romantic getaway/leisure but definately for a cost effective, wedding that you would not get anywhere else... Thank you Miriama for making my brothers dreams come true. I have tears in my eyes just thinking about it. Would be more than happy to give anyone further feedback or advice... please do not hesitate to email me... Thank you Sheraton... We will be back soon... You deserve all praise and good that comes your way. To the gorgeous bar staff, guest services team and housekkeping team... we miss you all already... thanks for making our stay feel like a home away from home....
August 26, 2013
Rated 5 out of 5 by Fiji56 Fiji Lover
We have stayed at this hotel 4 times (5) if you include a one day stop over and cannot recommend this hotel any higher. A fabulous hotel with typically the most wonderful fijiian hospitality provided by the locals. The meals and quality of food are excellent, the beach is very safe for swimming and it has a bar with the best view on the beach. The recent full renovation have upgraded the amenities extremely well. The only constructive criticism I would give is that the airconditioners in the rooms are loud, but having said that this is the only hotel I will stay when visiting Fiji.
April 2, 2012
Rated 4 out of 5 by Nikk28 The Staff is AWESOME
From the moment that I was greeted at curbside your Staff performance exceeded my expectations. Each and every Staff member that I walked pass or ad to deal directly with greeted me warmly. All questions were answered any issues were quickly resolved. I thought there were some maintenance/remolding things that needed to be addressed but that is a Management issue (ie the cushions on the stools in Sheraton Link were totally worn out). The food was great but a bit pricey but that shouldn't deter anyone from staying the property. I would stay there again in a heartbeat.
February 2, 2013
Rated 4 out of 5 by JEROJA Great hotel & staff
staff, food, location, amenities all fantastic, great place for family with young baby. Only negative was the temperature of the pool.
June 1, 2014
Rated 4 out of 5 by MURRAY51 Beautiful room
We enjoyed our stay, however, due to circumstances beyond our control, we arrived a day late - our room wasn't ready (?) and then they sent us to a room under construction (?). I requested bath robes twice and then only one arrived. Beautiful rooms, well maintained, lovely staff and very comfortable bed. I enjoyed watching the various weddings that occurred and the ability to be able to join in at the other resorts
May 26, 2014
Rated 4 out of 5 by DRVP Great holiday resort
The fact that staying at this resort gives you access to three resorts properties is great. You get access to some wonderful, relaxing pools. We had great family holiday.
May 31, 2014
Rated 4 out of 5 by Letdown4 TERRIBLY EXPENSIVE
We stayed at the Sheraton Fiji for 5 nights. The location is good, the facilities ok even though we had a number of things that needed fixing: The shower tap barely hangin onto the wall, then when that was fixed the shower leaked constantly and made noise which kept us awake at night, then the TV remote stopped working, the clock radio never worked at all during our stay and the air con was so noisy !! Very average room for the high price we paid and the services are ASTRONOMICALLY EXPENSIVE and the beer is almost double the price of beer back home !! Disgusting!
May 14, 2014
Rated 5 out of 5 by Bilz85 Staff made our holiday
Friendly staff, gr8 hotel!
January 12, 2012
Rated 2 out of 5 by Max45 This hotel can do better
Potentially an excellent facility with great outlook, but overpriced for what you get. Let down by many little things that shouldnt happen, such as lack of maintenance of some items in room, incorrect towels left in bathroom, wire door in bad repair, no shade on ceiling light, etc. Food overall a let down and very pricy. Hotel catering for families at expense of quiet enjoyment for couples
May 26, 2014
Rated 5 out of 5 by Lottie13 Fiji Staff our outstanding
It feels like returning to a friends holiday home the staff are so friendly and the small but great improvements around the resorts are great. Kids meals coming quicker and more varied meals were great. Staff recognising returning visitors is outstanding. Our bags were delayed but the Hotel staff sorted all of this out for us with no fuss.
May 26, 2014
Rated 1 out of 5 by marylou68 No room to lay my head
On arrival my husband 2 kids n myself were taken through the booking in process & then a reception manager proceeded to tell us they had over booked and they didn't have our rooms for us. So they would put us in another resort for the nite, they were not very apolagetic they were more concerned in telling us how rude the other lady just was when they told her. we then had to go through the entire booking in process again at the other resort. please explain how you can take my booking/money n not provide a room??? this happened to at least 2 other groups i know of in the week i was there, this is totally unacceptable - I do note that to compensate us they gave us dinner in feast on our first nite BUT the room at the other resort was a garden view we had an oceanview booked at the sheraton n we wasted a day n a 1/2 packing/unpacking n moving from resoret to resort n back. When we finally got our rooms (middle of the next day), whilst next to each other they were not interconnecting as requested the fridge in one was turned off, we realised why when we turned it on it was so noisy you couldn't sleep at nite the beds were so hard i had to put the extra doona under the sheet to try n soften it. we booked with
the receptionist for the sat nite fire walking show (our last nite) when we arrived at 6pm as instructed the reception said the show was on for a private function only(chinese delegates) no apology was forthcoming till it was clear we were extremely unhappy. Next day when checking out reception tells us but youre not meant to be checking out till tomorrow, no sorry you are wrong. just one last example of total incompetence, as for food good but far too expensive, staff extremely friendly but not very eficient if you want something you have to ask 2 or 3 times.FIJI TIME is fine except when your the one waiting I wowuld recommend Fiji as a great holiday destination but i would not recommend staying at this resort.
September 26, 2012
Rated 1 out of 5 by Tajima NOT a 5 star resort!!
in a studio with a nice location, however, the room is falling apart. Everything seems to be broken. Fiji culture is friendly but if I am asked again, now two times!!!!, if MY children are my grandchildren, I am going to scream!!! Geez, I'm here to relax with my kids not reminded how old I look.....and not in front of my kids. I hate it here. Fear every moment that another hotel staff member is going to ask about my "grandkids". Food is way too expensive. Service too lay back therefore slow.
December 8, 2011
Rated 4 out of 5 by Glen45 relaxing stay at the Sheraton Fiji
Great hotel with lots to offer all ages of guests. Food, pools & hospitality was exceptional.
May 25, 2014
Rated 5 out of 5 by pjexpress Everything to Expect & More
Sheraton Fiji is a beautiful hotel, from the moment you walk in to the grand entrance, staff are stellar in their service. Great facilities, extremely comfortable bed and the bathroom is the best of any hotel I have stayed in. Location only a short walk to other hotels. The atmosphere was great with live bands, dancing and excellent restaurants. I cannot wait to come back and visit this great hotel and would recommend it for couples wanting a romantic vacation away.
June 30, 2013
Rated 2 out of 5 by brown141 Not as good as it used to be....
This hotel lacks quality customer service and we were treated like we were a hassle. I had called for a late checkout because our flight was in the mid afternoon and was immediately told that this wasn't possible. The receptionist didn't even take the time to check if it was available and immediately dismissed my request. We then asked again at reception face to face and we were told yes, this isn't a problem. We were in the room and had a phone call to inform us that we were late and that checkout was at 11am. It didn't make sense what was happening however in the end we were able to leave at 2pm.
Other issues included we wanted to book more rooms but were immediately told that there were none available. When I called back a second time I was able to book the extra rooms. Not so sure what's going on with reservations!
January 14, 2013
Rated 5 out of 5 by John112211 Staff, Golf all the facilities
The Sheraton FIJI was a so good even the 2nd time around. It is a great place to getaway, we loved Golf, the pools, day trips, however the staff make it that much better than most hotels because they are all so warm and friendly. Soo good. Thanks again.
May 22, 2014
Rated 5 out of 5 by MitchnBel Great facilities and relaxing
The hotel had all we needed, plenty of choice with restaurants, pools and activities as well as offering similar choices with nearby sister hotels. My wife loved the Spa treatment with her girlfriends.
May 22, 2014
Rated 5 out of 5 by Lindabill mrs l trajcevska
This hotel was amazing had everything you could possibly ask for the rooms were very clean and the beds were so comfortalbe. the staff were so so friendly.This hotel is ideal for young families and more older couples. i would recommend it to all my friends. Defenetly will be coming back.
May 20, 2014
Rated 5 out of 5 by ped58 this hotel was great
we enjoyed our stay at the sheraton the staff treated us well and made us feel at home the bill was a bit confusing restraunt charges should be on seperate bill instead on accomadation bill it gets you confused as for the restraunt food was exallent but the prices were a bit expansive for the pocket but the food was great
July 24, 2012
Rated 5 out of 5 by MikeT47 Wonderful Family Experience
The Fiji Sheraton and its neighboring sister resorts provided a great venue for family fun and entertainment. The rooms are spacious and well provided for. A great place for a relaxing holiday.
May 18, 2014
Rated 3 out of 5 by melb75 dissappointed and unsatisfactory
waited several hours to get rooms 10 travelling 3 being children international flight took 3 days to actually have correct accomodation reception staff unhelpful and uncaring then had to pay $1ooo extra for accommodation on check out. Very unhappy 10 people will not recommend this place!!
May 16, 2014
Rated 5 out of 5 by Suzy66 Wonderful staff
We stayed at the Sheraton fiji for eight nights and didn't want to go home. The staff were wonderful, the beds comfortable and the food well above the epected standard. We can't wait to go back. Our holiday was everything we could have wished for.
November 14, 2012
Rated 5 out of 5 by KAZZA58 EVERYTHING YOU NEED
SPENT A WEEK AT THE HOTEL AND FROM ARRIVING TO LEAVING (RELUCTANTLY) THE SERVICE, THE FOOD, THE AMENITIES, THE STAFF, THE ROOM, WERE JUST BRILLIANT. WOULD HIGHLY RECOMMEND THIS HOTEL TO ANYONE. THE STAFF COULD NOT DO ENOUGH FOR YOU.
July 11, 2012
Rated 5 out of 5 by Kezza The staff were awesome.
We loved the Sheraton, on arrival we were greated with a cold drink and a minted face washer to refresh ourselves with. There were a couple of hipcups, but overall the Staff at the Sheraton were fantastic and the Sheraton itself was amazing.
March 7, 2013
Rated 5 out of 5 by RAFJA WOW!
I was a long term guest at the Sheraton Denarau and enjoyed my time there very much. The staff is excellent! The views were spectacular and it will be a pleasure to return again. THANKS to everyone who made me feel at home.
August 4, 2013
Rated 2 out of 5 by MLEF Completed stay, unsatisfactory
We had a terrible stay at the resort. Would not recommend. Room was not up to standard, was in need of maintenance & staff could not be trusted. Management were very unhelpful & for a Sheraton Resort very disappointing.
July 23, 2013