Rated 5 out of 5 by Benjamin06 Relaxing holiday
This resort, Sheraton at Denarau island, Fiji is of such a high standard that we returned for the second time last week. I was not expecting the large security deposit of FJ$2100 to be taken off my credit card as on my previous visit the holding deposit was only FJ$200. I don't understand how this money is removed from our credit card straight away but can't be returned straight away back to my card on departure. Not impressed. However we had the best holiday.
February 11, 2015
Rated 4 out of 5 by gina2605 Christmas & New Year
We stayed over the Christmas & New Year period - had a ocean front room - we booked this room in june and asked for a low floor - had 1st floor - found out that some friends had only booked the week before christmas and had ground floor -did ask when we checked in to move - but they said no vacanies - our room key on several occasions did not work - had to wait for reception to change very annoying when you come back and want to get into your room - even was told on one occasion it was our fault - eventually had to replace our room swipe machine as this was the fault. Overall the pool bar staff were excellent - not to happy about reception and check in staff -
February 5, 2012
Rated 5 out of 5 by Ally62 Bird Problem
I know it's lovely to have the openness in the buffet area but when you see birds landing on the food and taking food from peoples plates it's not very hygienic. The westin had fine mesh around so I can't see why the same couldn't be done. As a person who is absolutely petrified of birds it made it unpleasant for me.
December 3, 2014
Rated 5 out of 5 by Hardtoleave Kids & Parents Paradise
What a gorgeous location! We stayed in a ground floor Ocean Front room and this was beautiful, with magic views. Our 5y.o loved to explore the beachfront and we could watch her safely from our patio.
The biggest highlight for us was the Kids Club and their staff. Our daughter wanted to go to every session and actually cried when we left. She had the best time and made new friends - and this made our trip so much easier. Also gave us plenty of time to relax by the pool and enjoy a cocktail or two.
Thank you so much. We can't wait to come back!
December 9, 2011
Rated 4 out of 5 by traveller OK Location
This hotel is OK for access to the golf course and faces the sandy beach. It is not the true Fijian beach holiday resort you see in the brochures but is smart and clean and has good facilities ie restaurants pools etc.
Some additional staff at check in would help and better recognition of SPG members. Overall its OK if staying at Denarau is what you want to do.
October 21, 2011
Rated 3 out of 5 by alfroz Sheraton Denarau Needs Improvement
The hotel did not meet my expectation, and over the years has slid down in quality. Some examples:
1. For room service, there are actual delivery charges! This is ridiculous given it is a HOTEL, a RESORT.
2. There were no pens inside my room to write information when on phone to the staff.
3. I ordered coffee with milk. I was given hot water, a sachet of coffee (2 star motels do this), and a note to use milk in the fridge, which there were none. I had to ask for milk and was charged separately for the milk.
4. The food prices were very expensive, literally a rip off. I travel around the world and have rarely found such pricing for such low level service.
I will not be eager to stay at Sheraton Fiji again; I travel yearly to Fiji and have preferred Sheraton, but no longer.
October 29, 2012
Rated 5 out of 5 by BobF63 Wonderful experience and service
We had a fantastic time staying here for Xmas week, where the staff made us feel so welcome, and were very friendly and polite. I love the the fact there are shops and a pantry (great idea!!) for buying small things like snacks/coffee etc. The room (ocean studio) was brilliant (better than expected), and clean, and housekeeping did a superb job. I could go on, but I just want to say a huge thank you to all the staff who did a great job looking after us, and we cannot wait to return in 2014!
December 27, 2013
Rated 5 out of 5 by Buck60 This hotel was ideal for the purposes of our stay.
My 18 year old daughter and myself stayed for 7 nights at the hotel and our experience was most enjoyable. My daughter became ill and the hotel staff efficiently cared for her and organtsed for an in-house doctor to visit. Staff also arranged for her prescribed medication to be filled and delivered. The fruit platter and card were greatly appreciated. Our only "complaint" was the lack of internet access. Four computer screens are NOT adequate for a hotel of this size.Eventually, the Link facilities were closed for service and the facility was without air conditioning. The hotel's convenient location to Port Denarau was ideal for cruises and variety in dining experiences.
January 22, 2013