Rated 3 out of 5 by cat01 Hotel needs renovation
I am staying in Brussels regularily, either in 4 points or in Sheration.
Honestly, if Starwood was not the preferred brand of my company, I wouldn't stay Sheration Brussels.
The rooms for preferred guests are big, but run down. Definitely needs renovation. Same for the floors.
Staff are friendly and good.
Rooms are more or less clean, but it doesn't help as with all the old carpets and interior, it doesn't look clean.
The gym is just ok, could be worse, at least a couple of machines and a sauna.
I like the business lounge for free breakfast and snacks for dinner for platinum members and the green choice.
For location, I prefer the 4 points. The Sheraton is more or less situated in red light district.
Overall, not great, but also not a complete disaster
June 6, 2012
Rated 5 out of 5 by Jimmy Great value and location
Stayed with my dad for our visit to Brussels in July 2011.
Great location and just steps away from a lot of attractions.
The club lounge is very spacious, well appointed and staff.
July 21, 2012
Rated 5 out of 5 by Belam Friendly staff
I stay regularly at the Brussels Sheraton, and appreciate the amenities offered and the recognition as an SPG Gold member and regular traveler. Most notable about this hotel is the incredibly accommodating staff, their desire to satisfy their guests and make them comfortable. It is a well run hotel.
February 4, 2014
Rated 4 out of 5 by AttorneyTim Needs Update
Great staff and location...needs an update...parking garage is more than a bit scary entering at night...but great for seeing Brussels
January 30, 2014
Rated 2 out of 5 by Luca82 Overall disappointment
Starting from arrival: the underground parking is scary at best. Rooms would need a major overhaul, from decor to soundproofing (club floors included), the club lounge doesn't offer much besides a nice view. Overall, nothing memorable.
January 5, 2012
Rated 5 out of 5 by BASSEM Great Experience
Just been back from Brussels with my wife and son. Our city break would have missed much fun without the lovely hotel experience.
The hotel was a huge building with spacious rooms and lobbies. The location was quite helpful as it was close to the city center attractions and very accessible to all means of transportation. Despite the central location, the area seemed elegant and safe to walk at night. The staff were generally friendly and helpful (not many like them in Brussels). Check in was managed by Patrick who was very friendly, efficient and eager to please. We had the chance of being awarded a club room as an advantage of being a gold member. The club lounge facilities are really amazing and highly recommended. Simple yet nice breakfast, snacks, drinks ...etc. Though the internet is not free at the rooms, you get 2 30 minutes periods free and you can utilize the free WiFi at both Club Lounge and hotel lobby, you would not really need more than that. Moreover, there are several advanced PCs to be used for free at the hotel lobby and Club lounge. I did not find the upper floor swimming pool as impressive as the the other facilities but my son liked it. In general, I agree with some the reviewers that the hotel is getting old and needs renovation. As quick tips, if you are only for a city break, Brussels does not take more than one day to enjoy (mainly at the Grand Place). Don't miss Brugge one of the most beautiful towns in Europe and only 1 hour away (by a train from next door station). Always book your tickets (for trains and long distance bus trips) in advance via internet to avoid extra charges. We were really grateful for Sheraton Brussels for making our stay such an enjoyable experience. Bless the Lord.
June 25, 2013
Rated 4 out of 5 by VeryGoodPointsStacey Good Hotel in Central Brussels
On this trip, I arrived at the Sheraton Brussels at 9am after an overnight flight, and forgot to call ahead to ask if I could get a room that early. The lobby was chaotic – packed with flight crews waiting for their shuttle. I got into the SPG Gold/Platinum line and the desk clerk actually said to me, “this line is only for preferred members madam.” I guess I looked ragged after the long overnight flight? After assuring him I was a preferred guest, he checked me in and I was very happy that they had a room ready for me at 9am. The lobby is small but does have a Link@Sheraton area with some couches, computers and desks, a very small gift shop (they don’t sell drinks or snacks), a lobby bar and direct access to an Espressamente Illy coffee shop – which serves fabulous coffee! Since the hotel is not a non-smoking hotel, the smell of cigarette smoke wafts throughout the hotel and hit me immediately as I proceeded to the elevators. Thirty floors, the hallways are non-descript and quiet. Upon entering the room, I found it to be very clean, but extremely minimal. The design is definitely in the theme of European Minimalism. The room had a small closet and mini-bar, a bathroom with an old shower/tub combo, toilet, bidet and cluttered counter with sink. While the tub/shower was clean, the tiles in the shower looked mildewed and in need of a good scrubbing. The room had a king sized bed - and while their website says they feature the signature Sheraton Sweet Sleeper bed, I can’t believe this bed was a Sweet Sleeper. It was as hard as a rock and the pillows were even more dreadful. The room had a desk that connected with a very odd, tall side-table that seemed to have no purpose. There was a very comfortable chair in the room which was great for reading or watching TV (though if you’re an English only speaker, the TV choices were very limited – CNN, Bloomberg News, ESPN and BBC) The hotel has a few dining options. A lobby bar which serves snacks and a light dinner – but they only serve dinner at 6pm and not a minute sooner, a full service restaurant open for breakfast and lunch, a small bar in front of the full service restaurant that served burgers only – they called it the Burger Train. I got one of the burgers, and it was delicious. Room service is open almost 24 hours and had some good choices – including the burgers and a variety of baguette sandwiches for 12 EUR. I had a tuna baguette and enjoyed it. The concierge lounge is located on the 25th floor and is a bit small. It was full most days I visited. They serve a continental breakfast daily which didn’t include any hot food, but did have nice selections of breads, deli meats and lox. There was fresh fruit, but it wasn’t very good. The hotel serves fresh squeezed orange juice, which is delicious and makes any kind of coffee you desire. I ordered a latte and it was great (and was at least 8 oz!) The hotel staff is friendly and was very helpful – since I speak no French or Dutch – they helped me daily with little things I couldn’t figure out. For example - it’s hard when you have a food allergy and can’t read the food labels – they always helped me with translation. And while the staff is friendly, I found the hotel to have some strange policies. In the concierge lounge, you’re not allowed to take any food or beverage out of the lounge. I understand that, but I’ve never been denied a bottle of water in the lounge. In all of the lounges I’ve visited with similar policies, they at least will give you water to take-away. This Sheraton offers the Make the Green Choice program (you decline housekeeping and get a voucher for $5 off food/beverage or 500 points) however, this hotel – unlike any other I’ve ever stayed in, only allows you to do it for 2 nights and then requires you have housekeeping. So on a four night stay, you can only earn 2 vouchers because you’re not eligible your last night. The 30th floor has a day spa called Horizons – I didn’t indulge in any services because the prices were outrageous – a pool and fitness center. During my stay at the Sheraton Brussels, an EU Summit took place. The President of Romania was staying at the hotel and that disrupted the lobby and hotel driveway. Police were stationed outside the hotel and the entire driveway was roped off - making it impossible for Taxis to approach the hotel. It was exciting to see a head of state, but what a pain for the everyday guest! The Sheraton Brussels is an ‘okay’ hotel.
April 7, 2012
Rated 5 out of 5 by PatTheSheratonTester So convenient, my favorite pick in Brussels
I stay every other week in this hotel when I am traveling for work to Brussels, the hotel has extremly comfortable spacious rooms, US sized I would argue. Their coffee bar is great for light breakfast or if you're up for full breakfast fancy the restaurant which has a fresh orange jus machine and Belgium waffels with fruit if you prefer. As I am traveling alone I most of the time eat room service which is of great quality and never had to wait long. Their front office staff is among the friendiest in town. For sure a great choice for a comfortable stay in Brussels!
May 21, 2012