Rated 3 out of 5 by cat01 Hotel needs renovation
I am staying in Brussels regularily, either in 4 points or in Sheration.
Honestly, if Starwood was not the preferred brand of my company, I wouldn't stay Sheration Brussels.
The rooms for preferred guests are big, but run down. Definitely needs renovation. Same for the floors.
Staff are friendly and good.
Rooms are more or less clean, but it doesn't help as with all the old carpets and interior, it doesn't look clean.
The gym is just ok, could be worse, at least a couple of machines and a sauna.
I like the business lounge for free breakfast and snacks for dinner for platinum members and the green choice.
For location, I prefer the 4 points. The Sheraton is more or less situated in red light district.
Overall, not great, but also not a complete disaster
June 6, 2012
Rated 4 out of 5 by tokiogaijin Good Management
I stayed on the weekend and loved that the breakfast was available until 2pm. The restaurant staff were very friendly.
Fitness/Pool - nice clean fitness room, fitness staff very friendly,
I stayed on Earth Day and the hotel had a special "Earth Hour" event for all the guests - free food and alcohol. I thought it was a great idea and nice way to speak with other guests.
Had a few issues (that were more due to a 3rd party rather than the hotel itself) and management did a great job on following up by a phone call, in-person when i checked out and by email a few days later. I think they try very hard to ensure a great stay.
April 9, 2014
Rated 4 out of 5 by Brenok Friendly, helpful staff & good location
Hotel is well located close to mainline station & Metro giving good access to Midi Eurostar and City Centre.
Shopping centre nearby and easy walks from hotel to historic attractions.
Staff were all very helpful and the hotel was spotless
April 18, 2014
Rated 4 out of 5 by Gigi24912 latest stay at the Brussels Sheraton
I have come several times to this hotel. I found my last passage better than average. The staff was helpful and courteous. I had a special requirement (my room needed sunshine and light) and I was graciously accommodated. The room was very spacious and pleasant. The only phone was dead and the TV had been disconnected from the wall but both these matters were settled quickly. A lapse from housekeeping.
April 16, 2014
Rated 2 out of 5 by jfg2003 Won't stay here again
I am (almost) lifetime Platinum and am such a fan of Starwood. That said, I will not make the mistake of staying at the Brussels Sheraton again.
— Thermostat in the room had broken parts making it impossible to adjust the temperature. Staff largely unresponsive and finally said all they could do was bring in a filthy fan.
— The whole hotel but particularly the club lounge is tattered and about 10 years overdue for a renovation.
— Poor quality pillows.
+ I did have an excellent salmon dinner from room service.
I would strongly recommend staying elsewhere. Quite overpriced for what you get and minimal acknowledgment of SPG status.
April 3, 2014
Rated 5 out of 5 by RichardH77 Fantastic Facilities & Location
Superb hotel, close to all major attractions in Brussels.
The room comfort and facilities were exceptional and the staff went out of their way to be welcoming and helpful throughout my stay.
April 7, 2014
Rated 5 out of 5 by Stemar59 Excellent
Well situated the Sheraton, Place Rogier, in brussels is comfortable.
The room is well equiped and cosy.
The in and out formalities are bery easy
April 6, 2014
Rated 1 out of 5 by Travel98 Not Sheraton Standard
I stayed here one night so that I can catch a flight and booked an executive plus large room for 4 people. when I arrived my room was dirty. the bathroom was used and not cleaned before I arrived with no towels and the room looked dusty and carpet very dirty. very disappointing and so much for the extra money for the executive treatment. the executive floor was closed. I should have been notified so that I can pay for a regular room instead.
very disappointing for a Sheraton. Needs updating.
April 1, 2014