Rated 2 out of 5 by fabian Refurbishment over-overdue
Pro: Staff professional and kind, quickly replying to requests within their range of possibilities, breakfast OK.
Con: Run-down rooms, cleanliness very poor (amazingly dusty and dirty, towel with stains, poor quality textiles).
This hotel does surely not deserve the be part of the Sheraton brand even though having in mind that Brussels standard is pretty low anyhow. The very kind personnel and central location can't make up for all the poor management, cleaning and decrepit rooms. Definitely not woth staying. Sorry!
December 3, 2011
Rated 3 out of 5 by kenyk club lounge needs improvement
Was satisfied with most of the room and staff but the club lounge was, however, not up to standards that would justify the added cost. We have stayed in sheratons in canada and chile and with a baby its very convenient. These hotels had a very nice selection of foods and offerings, especially at evening meals. Good for lenten and veggie diet restrictions. This hotels club lounge was very limited, poor options, little veggie options
May 27, 2013
Rated 4 out of 5 by Beemster15 Good location
Because I stayed in this hotel before I booked it again for one night because of its location and an attractive room rate. The room was on the 22nd floor, Sheraton Preferred Guest Level, with a view on Place Rogier. The room was clean and spacious, the king bed very comfortable. There was widescreen TV but it took a time to find Flemish/ Dutch channels. Bathroom was okay, although the plumbing looked a bit outdated. Breakfast was excellent with a good choice off food, fresh Orange juice and good coffee. You could order fried eggs etc. as you like it.
However, for such a large hotel the lobby is relatively small especially the check in area at the moments when groups are checking in.
The Gare du Nord and a metro station are nearby. The interesting historic city centre is on walking distance, but the neighbourhoods around the centre always make a shabby impression on me.
Overall it was again a good experience especially in view of the attractive rate I paid.
May 28, 2013
Rated 3 out of 5 by Robert Mr
Nice hotel and also big space of the room, location is center of the Brussels .if I have any chance come back will be reservation this hotel again.
May 23, 2013
Rated 5 out of 5 by Jimmy Great value and location
Stayed with my dad for our visit to Brussels in July 2011.
Great location and just steps away from a lot of attractions.
The club lounge is very spacious, well appointed and staff.
July 21, 2012
Rated 2 out of 5 by Luca82 Overall disappointment
Starting from arrival: the underground parking is scary at best. Rooms would need a major overhaul, from decor to soundproofing (club floors included), the club lounge doesn't offer much besides a nice view. Overall, nothing memorable.
January 5, 2012
Rated 5 out of 5 by PatTheSheratonTester So convenient, my favorite pick in Brussels
I stay every other week in this hotel when I am traveling for work to Brussels, the hotel has extremly comfortable spacious rooms, US sized I would argue. Their coffee bar is great for light breakfast or if you're up for full breakfast fancy the restaurant which has a fresh orange jus machine and Belgium waffels with fruit if you prefer. As I am traveling alone I most of the time eat room service which is of great quality and never had to wait long. Their front office staff is among the friendiest in town. For sure a great choice for a comfortable stay in Brussels!
May 21, 2012
Rated 1 out of 5 by Bertrand Un scandale
J'ai découvert sur le lit un oreiller d'une saleté repoussante. La chambre est déjà à la limite de la propreté, mais là, c'est totalement inacceptable.J'ai montré des photos de cet oreiller au personnel qui a traité le problème avec une totale désinvolture. Franchement, du jamais vu dans cette catégorie d'hôtel - et je suis un voyageur fréquent. Purement et simplement scandaleux.
Hors ce problème inacceptable, les chambre sont grandes mais méritent une réelle rénovation. Les salles de bain sont d'une autre époque et plus du tout au standard.
December 11, 2012