Rated 3 out of 5 by cat01 Hotel needs renovation
I am staying in Brussels regularily, either in 4 points or in Sheration.
Honestly, if Starwood was not the preferred brand of my company, I wouldn't stay Sheration Brussels.
The rooms for preferred guests are big, but run down. Definitely needs renovation. Same for the floors.
Staff are friendly and good.
Rooms are more or less clean, but it doesn't help as with all the old carpets and interior, it doesn't look clean.
The gym is just ok, could be worse, at least a couple of machines and a sauna.
I like the business lounge for free breakfast and snacks for dinner for platinum members and the green choice.
For location, I prefer the 4 points. The Sheraton is more or less situated in red light district.
Overall, not great, but also not a complete disaster
June 6, 2012
Rated 5 out of 5 by Sheila42 Reception staff
Our experience at the Brussels Sheraton was enhanced by the amazing way all of our questions were handled by DALILA kHOUTIE. As we were in a foreign country we had a lot of questions and she was able to help with all of them. I also had a slight billing problem that she handled quite professionly. It was the most pleasant experience. Thank you for a wonderful stay.
October 26, 2014
Rated 4 out of 5 by WilliamZK A good standard hotel
A good hotel with a good location and necessary services. In need of refurbishment in the near future. Good value for money still.
November 4, 2014
Rated 2 out of 5 by Luca82 Overall disappointment
Starting from arrival: the underground parking is scary at best. Rooms would need a major overhaul, from decor to soundproofing (club floors included), the club lounge doesn't offer much besides a nice view. Overall, nothing memorable.
January 5, 2012
Rated 4 out of 5 by dizzyjiggy Meets Standard Hotel Quality
Let me preface that this hotel needs renovation in the room decor including remodel their bathrooms. Otherwise, everything was clean despite being old. We only stayed for 2 nights so that didn't really bother us too much because we cared more about the location which was central to the touristy stuff on our agenda. We pretty much just walked everywhere, didn't have to take the train/subway. Overall, this hotel could be a 5 but they need to renovate the rooms first
Comment on Platinum Recognition:
We stayed at the Sheraton Brussels for our honeymoon. As a Platinum member, I received my standard suite upgrade. We requested for the Presidential Suite since it was available. Our stay was for two nights only and our request was still rejected while at the front desk. It would have made our stay more memorable if we got the Presidential Suite, especially that it was available during such a short stay.
October 21, 2014
Rated 5 out of 5 by mihaelaian Great hotel, facilities service and location
excellent stay, will definitely come back
October 22, 2014
Rated 3 out of 5 by Alexander Disappointing
I was staying in this hotel for many years and always liked it. But this time I was unpleasantly surprised.
Concierge desk is now merged with reception. This makes the check-in and check-out so much longer, as it is now occupied by guests, asking for advice about the city.
Former taxi place next to the hotel entrance is not there anymore. I have been told to check free taxi around the corner - and there were none on Saturday evening. Hotel employees refused to help me to get a taxi, and we were not able to find one on the street too.
Air conditioning in the room is not sufficient, and the room was too warm.
All club floors are now non-smoking, and I had to choose between living on the low floor or smoking on the street. I chose the latter - and every time I was going outside for a cigarette, I had been approached by beggars and suspiciously looking people. No hotel personnel was out there in the evening to keep an eye on hotel guests, smoking next to the entrance.
The whole stay made me feel, that I am on my own with my needs and problems, and there's nobody to assist me.
October 20, 2014
Rated 5 out of 5 by Jimtraveller Great value and location
Stayed with my dad for our visit to Brussels in July 2011.
Great location and just steps away from a lot of attractions.
The club lounge is very spacious, well appointed and staff.
July 21, 2012