Rated 3 out of 5 by cat01 Hotel needs renovation
I am staying in Brussels regularily, either in 4 points or in Sheration.
Honestly, if Starwood was not the preferred brand of my company, I wouldn't stay Sheration Brussels.
The rooms for preferred guests are big, but run down. Definitely needs renovation. Same for the floors.
Staff are friendly and good.
Rooms are more or less clean, but it doesn't help as with all the old carpets and interior, it doesn't look clean.
The gym is just ok, could be worse, at least a couple of machines and a sauna.
I like the business lounge for free breakfast and snacks for dinner for platinum members and the green choice.
For location, I prefer the 4 points. The Sheraton is more or less situated in red light district.
Overall, not great, but also not a complete disaster
June 6, 2012
Rated 2 out of 5 by janny999 Cannot recommend. Noisy, Hot and not relaxing.
* Prompt attention from Concierge and swift check-in despite being busy.
* Quick lifts.
* Handy car park in same building.
* Large room (but no aircon!)
* Breakfast buffet ok (apart from location)
* Busy and disorganised drop-off at front of Hotel; there is only room for 1 car before queue forms - we saw a couple of altercations with selfish parkers stopping the through flow. This was not managed well.
* reception was noisy with children running around; not a welcoming oasis of calm.
* Aircon was broken and couldn’t be fixed (public areas much cooler than our room). A fan was provided!
* Pool was very cloudy and not welcoming.
* Pool area populated by fully dressed young men, interested in the women in swimming costumes?
* Breakfast was served in a windowless function room
August 17, 2014
Rated 2 out of 5 Lobby overrun by children
The hotel room was good, with all the amenities you would expect at a Sheraton. Unfortunately, some of the facilities (e.g. Coffee bar) were closed for holiday. The hotel was overrun by families who could have been asylum seekers with lots of children. They seemed to spend all day in the hotel lobby eating and running about. It was like being in a kindergarten. The hotel staff made no attempt to stop them. We will not be staying again unless something is done.
August 13, 2014
Rated 2 out of 5 by stephenshin Never come back to this hotel
Receptionist didn't recognize my status when I checked in, didn't greet me friendly and personally and he had a really cold attitude as a receptionist,never asked me if I wanna get free upgrade, which has happened in Frankfurt Sheraton.The room was in extremely old condition, not sure why it's Sheraton brand! However the location of this hotel is brilliant for travelers! Room view was nice as well.
August 1, 2014
Rated 3 out of 5 by Jon7654 Very dated
This stay was my third at the Sheraton Brussels, I booked the hotel as I had good service previously but never again. The reception front of house staff were very rude and almost confrontational. But wanted me to pay for an upgrade to club level without the club level lounge. The rooms are desperate for a re-vamp which would of been fine 15 years ago but hotels have moved on.
Generally my overall perception was very poor almost to High End 3 star standards. By the way I'm writing this review from a Competitors room which was cheaper and far meets by expectations.
August 8, 2014
Rated 1 out of 5 by Sheraton3000 Business travellers beware Do NOT stay at this hotel
I am a platinum starwood business guest. I stay at Sheraton hotels on average 6-8 nights a month, so I prefer them, However, the Sheraton Brussels on Rogier is one hotel that I will try to avoid at all costs moving forward. Here is why: the O-bar, the hotels restaurant is impersonal, no ambiance and cold, the Crescendo breakfast restaurant - the staff would rather talk with each other, shout at each other than restock the breakfast buffet or clear the guest tables; the front desk staff would rather assist non- preferred guests with check-in and have the gold/platinum guest wait in line as if there is no preferred guest line; the business center had for all 4 days of my stay no available computers to use as all were occupied by boys under the age of 10, playing video games on the supposedly business center computers so that no adult could check in for their flights, ect. This happened 5 times of me trying to use the computers, from 8 in the morning until 10 pm.
August 11, 2014
Rated 3 out of 5 by Rxch needs redo
checkin did not greet me as Platinum member nor offered emenities, Could not increase a/c to high cool, facilities are dated, electrical plugs are limited in room and are not convenient to use
August 9, 2014
Rated 3 out of 5 by Marietto ANNOYING PPROCEDURE
It is very unpleasant that on arrival Sheraton hotels block a guarantee deposit for "possible usage of minibar and so on".
This is a declaration of distrust, inappropriate both to the level of average guests and to the style expected from an hotel in this class.
August 8, 2014