Rated 5 out of 5 by Lian A nice hotel
I took the hotel bus to go to the old Rome city. It was very convenient.
November 4, 2011
Rated 5 out of 5 by LPF2014 Fantastic Oasis on the outskirts of the city
We stayed at the Sheraton Roma Hotel and Conference Center at the end of our family's two weeks in Italy. This hotel is a terrific spot for families visiting Rome. It is a reasonable cab (or hotel shuttle) ride away from the important tourist destinations. Because it is set outside of the historical city center, it has a pool and the rooms are larger and more suited for families. The staff was all warm and engaging and went out of their way to ensure that our stay was enjoyable.
July 21, 2014
Rated 1 out of 5 by Blackhammer Improvements needed
The vast majority of the staff is rude and unhelpful. Rather than taking a customer service approach, they seem to be upset you are asking them a question or for help. There are no brochures about the local area or how to get there, but they are quick to sell you a ride on their shuttle and not provide a map for pick-up. Hotel has no concierge so trying to get information on specific places is impossible. The rooms are small and dank and mine had an odor to it. When I requested a room change I was simply told, "That is not possible." The location is out of the way and difficult to reach unless you take a cab, so using the Metro is difficult.
I would not recommend this hotel.
July 16, 2014
Rated 2 out of 5 by Aileen372 Very Disappointed on Several Levels
My room was next to the service room and I asked for a quite room (Carts going back and forth, people have loud conversations early in the morning.) The bathtub was dirty ( long hair in the tub and my hair is short). The pool was closed several nights for private events so I didn't get the value of the "resort" and didn't get to use the pool at all during my stay. Wifi was horrible and didn't work at all in my room. tried to schedule a one day trip and the concierge was non-existent. They handed me a brochure that was in Spanish only. no one could tell me anything about it.
July 14, 2014
Rated 5 out of 5 by Mike21 When In Rome... Stay Here
This is La Dolce Vita. and a great hotel. The rooms are very nice, the lobby and pool are beautiful and the Staff is MAGNIFICO. I am a Platinum member and stay at over 100 nights a year. The reviews scared me but for the price it was worth the try. This is an Oasis in Rome. Is some parts of the hotel it is a little dated yes, but the whole country has more than 2000 years of history. The staff is superb and very friendly. Kudos to Silvia, Mara, and Allesandra in the Club. They did not know us and treated us like family. And then there is George in the restaurant, a real gentleman. I have been in 6 Star hotels and this place completes with them. I am only going back to Italy so I can stay at this hotel. Take a cab from the airport or the shuttle. The subway stop and bus is near so you can take it. You will walk no matter where you stay in Rome so stay here. The rooms are big and the smiles are bigger.
July 15, 2014
Rated 1 out of 5 by Lousycsexp Customer Service Was Terrible
This was my second time staying at this hotel. In April 2008 and July 2011. The experiences were totally different. The staff for our most recent stay was rude all around. From the front desk to the bus driver. The hotel did not appear to be full but they gave us a room at the end of the hallway, with a loud refrigerator, that clearly had never been renovated - dingy carpets, older furniture. But the worst experience was the bus driver to the airport. He treated us like second class citizens - rude, disrespectful. So much so that another couple that was from the UK commented about this guy as well as their overall customer service experience, which was also not good. But to prove that he was just not a nice person, the bus driver spent 20 minutes arguing successfully with the front desk that a family of 4 that showed up just as the bus was pulling off should not be allowed to board. He left them there even though they had tickets. He also dropped us off at the wrong stop and told us to catch another shuttle bus at the airport. We did, and then see this idiot departing from the terminal of the correct stop. I'll never stay there again.
December 24, 2011
Rated 2 out of 5 by Tobias Poor customer service at Sheraton Roma
On October 14th, we checked into the Sheraton Roma for three nights after leaving our cruise ship in Civitavecchia. Having stayed at several Sheratons in Canada and the US and receiving great customer service we were surprised to find the staff at the Sheraton Roma extremely unfriendly and at times downright rude. In one instance, I spoke with someone at the front desk regarding the internet and the misleading charges (says 1 hour internet for 6 euros, but doesn't tell you it must be used all at once or lose your time which in my case was 50 out of the 60 minutes) and he spoke to me in a condescending manner regarding policy stating with a big sigh, "madame, these are the rules. If you want more time you must buy it". When asking questions at the front desk re: shuttles, tours, breakfast we were given curt answers as if we were bothering them by asking these questions. I don't think one single person inquired as to whether we were enjoying our stay in Rome, at the hotel or even smiled at us. In a city were there are literally thousands of tourists I found this attitude very strange. As far as the room goes, there was a large patch of wallpaper missing from the wall, there wasn't a coffee pot, and you were not allowed to put anything personal in the bar fridge (my husband had pills that neede to be kept cool). In the restaurant and bar the service was poor, the food horrible and the cost very high. When requesting a late checkout because our flight wasn't leaving until 6:15, they begrudgingly gave us until one p.m. The only positive comment I have regarding this hotel is the "green program" whereby they credit you 5 euros a day if you forgo having your room cleaned and towels changed every day. I would not recommend this hotel to anyone staying in Rome as there are plenty of other hotels to choose from that offer better customer service. I will, however, continue to stay at the Sheraton's in North America.
October 25, 2011
Rated 5 out of 5 by Joyce18 recent stay
good hotel but air-conditioning in rooms is lacking. too hot and poor air circulation.
July 14, 2014