Rated 5 out of 5 by Lian A nice hotel
I took the hotel bus to go to the old Rome city. It was very convenient.
November 4, 2011
Rated 5 out of 5 by Barham85 Awesome Staff and management specialy the front desk
Thank you very much it was great experience
April 7, 2016
Rated 4 out of 5 by MP2016 Excellent staff in Club Lounge
Club Lounge stay was great. Service of Club Lounge employees is great.
April 4, 2016
Rated 5 out of 5 by daniele71 A second home
Spent lot of time in the Hotel; my preferred hotel in Rome with the right balance between available facilities, quality and cost.
I recommend the hotel for everyone willing to spend a good time in Rome.
March 30, 2016
Rated 4 out of 5 by Dividendable Microsoft Outlook doesn't work properly
They know they have a problem (apparently not fixable), but still don't change the provider.
The cutlery items and plates at the lounge are not clean, so I had to wash/wipe myself every time (with a wet napkin)
January 23, 2016
Rated 5 out of 5 by Beatrice9170 beautiful hotel, recommended
Beautiful hotel with great features, kind staff and comfortable rooms. It was a great pleasure to spend our time there!
November 24, 2015
Rated 3 out of 5 by AsianVisitor Safety concerns + poor issue management by the hotel
Despite its good value for the price, I don't recommend this hotel for personal safety concerns, coupled with the way the hotel staff handled my issue so far.
At about 6 pm, Oct. 19, when I was walking back to hotel from the metro station (EUR Magliana#, I was stopped by 2 big local Italian guys right in front of the hotel entrance #i.e., back side entrance?# that led to the metro station. They were sitting in a small car parked right in front of the hotel entrance and hence blocked my way to the hotel. They spoke English to me and asked me to stop and get into their car. When I gently said no and hurried up towards the hotel property, one of them got out of the car and walked towards me, and even tried to grab me by force. I felt scared and luckily escaped from them and rushed into the hotel property via the Conference Center entrance. As soon as I arrived into the main hotel lobby, I reported this issue to the hotel staff #i.e., I guess, Duty Manager, a middle aged man whose name I could not remember) who was sitting at a separate desk/check-in counter for SPG members, near the Lobby Reception Counter. The staff said the hotel would check and get back to me. I have not heard anything ever since, and I had to check out on the following day. Even after a few weeks, I have not heard anything from the hotel by phone or by email. This is a very scary incident I have never imagined.
For reference, I have stayed in this hotel for so many days and so many times in the past 10+ years. I have never seen or heard something like this. So this was a total surprise. More importantly, I have never imagined that the hotel would not respond to a guest's safety issue or concern that was formally reported to the hotel staff. This was even more disappointing than the incident itself.
November 13, 2015
Rated 5 out of 5 by jpb711n great stay at sheraton roma hotel
Everyone at the hotel was friendly and helpful.special mentions Said and Inna both at the front desk were great.great pool and love the location away from downtown area .but a quick ride from the shuttle from hotel and back is very convenient train station is walking distance . definitely would stay here again
September 1, 2015