Rated 5 out of 5 by Lian A nice hotel
I took the hotel bus to go to the old Rome city. It was very convenient.
November 4, 2011
Rated 2 out of 5 by Mrtravel28 Not a good spg example
Had 2 rooms booked for two nights with SNA requests. Neither room got upgraded. Received ugly rooms with holes in the darkening drapes. The lounge is large with a nice deck but they allow folks to smoke there so nothing like a dose of second hand smoking for breakfast. The evening appetizers are sad and poorly tasting....cold soup really just doesn't cut it. The pool is extremely cold with very limited seating, no hot tub. Parking is a nightmare, but that goes for all of Rome. Staff are rude and unresponsive. The two staff in the lounge don't even bother to welcome you as they are busy sitting by a computer. If I stayed longer I would have switched hotels.
July 25, 2014
Rated 5 out of 5 by Mike21 When In Rome... Stay Here
This is La Dolce Vita. and a great hotel. The rooms are very nice, the lobby and pool are beautiful and the Staff is MAGNIFICO. I am a Platinum member and stay at over 100 nights a year. The reviews scared me but for the price it was worth the try. This is an Oasis in Rome. Is some parts of the hotel it is a little dated yes, but the whole country has more than 2000 years of history. The staff is superb and very friendly. Kudos to Silvia, Mara, and Allesandra in the Club. They did not know us and treated us like family. And then there is George in the restaurant, a real gentleman. I have been in 6 Star hotels and this place completes with them. I am only going back to Italy so I can stay at this hotel. Take a cab from the airport or the shuttle. The subway stop and bus is near so you can take it. You will walk no matter where you stay in Rome so stay here. The rooms are big and the smiles are bigger.
July 15, 2014
Rated 2 out of 5 by Frustrated60 Miserable Check-in
I've stayed at all types of properties in the past. This hotel has, by far, the worst check in procedure/ staff I've ever encountered in 40 years of travel.
Forty minutes to check in one guest. Yes, forty minutes with one person standing behind another looking at the computer screen, perhaps looking at the World Cup . This was on my 7/4 stay. No paper in restroom. Tried to overcharge me as well.
Paulo is the only one with some skills.
Others were terrible. No concierge people to simply get a replacement room key. Just awful.
July 8, 2014
Rated 5 out of 5 by drb22 excellent experience
very happy with experience; staff were excellent; easy access to downtown
July 25, 2014
Rated 1 out of 5 by Blackhammer Improvements needed
The vast majority of the staff is rude and unhelpful. Rather than taking a customer service approach, they seem to be upset you are asking them a question or for help. There are no brochures about the local area or how to get there, but they are quick to sell you a ride on their shuttle and not provide a map for pick-up. Hotel has no concierge so trying to get information on specific places is impossible. The rooms are small and dank and mine had an odor to it. When I requested a room change I was simply told, "That is not possible." The location is out of the way and difficult to reach unless you take a cab, so using the Metro is difficult.
I would not recommend this hotel.
July 16, 2014
Rated 5 out of 5 by LPF2014 Fantastic Oasis on the outskirts of the city
We stayed at the Sheraton Roma Hotel and Conference Center at the end of our family's two weeks in Italy. This hotel is a terrific spot for families visiting Rome. It is a reasonable cab (or hotel shuttle) ride away from the important tourist destinations. Because it is set outside of the historical city center, it has a pool and the rooms are larger and more suited for families. The staff was all warm and engaging and went out of their way to ensure that our stay was enjoyable.
July 21, 2014
Rated 5 out of 5 by LJY1 Very Nice
Met our needs. Good if you have a long vacation stay and don't mind the extra cost for daily cab fare into the city (about 25 euros each way) and the extra time it takes to travel to and from regardless of the method of transportation you use. The hotel is quiet, away from the city bustle. You can easily take the bus directly in front of the hotel for 1.5 euros per person one way. The only problem with that is if you leave the city during rush hour it can take 45 min to 1 hour to return (vs. about 20-25 min when you go in non-rush hour). There is also the subway which is a 10 min walk from the hotel or 6-10 euros for a cab (it's 5-6 but they may charge a minimum of 10). Once you get to the city it will require a lot more walking on difficult surfaces (but not as bad as Paris) most of the time for most major sites (or use a taxi for 5-10 euros depending on where you are going - we did this a lot since we have limited mobility). Taxis are small and would not hold a wheelchair.
If you have a shorter stay (we stayed 1 week), then you may wish to stay in the city to make the most of your time there.
Eating in Rome is VERY expensive. Allow a minimum of 75 euros per person per day for 3 cheap sit-down meals, and up to 100 euros. If you are willing to eat lightly, go ahead and book a club room or pay the upcharge for the club lounge so you can get some snacks and drinks throughout the day if you will be there during the service hours of 6:30am-11:30 pm.
Overall great experience at this hotel - everyone was very friendly, spoke English, and definitely wanted to please. Very comfortable and had all the amenities we needed. The gift shop seemed to have short hours which were not posted on the door. The restaurant food was very good but priced high as is unfortunately normal at all hotels. If you put the 'do not disturb' sign on your door, while you are gone they will still come in and tidy up and replenish supplies and empty trash. We felt very safe and left our valuables out with no problem (though of course that's not exactly recommended). They will turn the
electrical outlets off during the day so if you want to charge devices while you are out you will have to ask them each day not to turn off the electrical outlets.
We had a very comfortable stay and would stay again if we were going to visit for a week or more. It was worth it for us given the distance from the city since we were able to trade our timeshare for it. Others have said the hotel is old and run down but it is definitely not. It is old but has been refurbished and other than the outside of the building we would not have called it old. We stayed in both an older room and a completely upgraded one and both were very fine, comfortable, and very clean. Showers worked well.
July 25, 2014