Rated 5 out of 5 by Lian A nice hotel
I took the hotel bus to go to the old Rome city. It was very convenient.
November 4, 2011
Rated 5 out of 5 by Beatrice9170 beautiful hotel, recommended
Beautiful hotel with great features, kind staff and comfortable rooms. It was a great pleasure to spend our time there!
November 24, 2015
Rated 3 out of 5 by AsianVisitor Safety concerns + poor issue management by the hotel
Despite its good value for the price, I don't recommend this hotel for personal safety concerns, coupled with the way the hotel staff handled my issue so far.
At about 6 pm, Oct. 19, when I was walking back to hotel from the metro station (EUR Magliana#, I was stopped by 2 big local Italian guys right in front of the hotel entrance #i.e., back side entrance?# that led to the metro station. They were sitting in a small car parked right in front of the hotel entrance and hence blocked my way to the hotel. They spoke English to me and asked me to stop and get into their car. When I gently said no and hurried up towards the hotel property, one of them got out of the car and walked towards me, and even tried to grab me by force. I felt scared and luckily escaped from them and rushed into the hotel property via the Conference Center entrance. As soon as I arrived into the main hotel lobby, I reported this issue to the hotel staff #i.e., I guess, Duty Manager, a middle aged man whose name I could not remember) who was sitting at a separate desk/check-in counter for SPG members, near the Lobby Reception Counter. The staff said the hotel would check and get back to me. I have not heard anything ever since, and I had to check out on the following day. Even after a few weeks, I have not heard anything from the hotel by phone or by email. This is a very scary incident I have never imagined.
For reference, I have stayed in this hotel for so many days and so many times in the past 10+ years. I have never seen or heard something like this. So this was a total surprise. More importantly, I have never imagined that the hotel would not respond to a guest's safety issue or concern that was formally reported to the hotel staff. This was even more disappointing than the incident itself.
November 13, 2015
Rated 5 out of 5 by jpb711n great stay at sheraton roma hotel
Everyone at the hotel was friendly and helpful.special mentions Said and Inna both at the front desk were great.great pool and love the location away from downtown area .but a quick ride from the shuttle from hotel and back is very convenient train station is walking distance . definitely would stay here again
September 1, 2015
Rated 1 out of 5 by MathewsC887 Hotel lacks service
I wouldn't recommend this hotel to anyone due to it's lack of customer service.
August 11, 2015
Rated 5 out of 5 by GBDF80 Such a Change!
I've seen this property transform itself over the past years and it has really turned into something special: a new "resort" inside Rome!
June 8, 2015
Rated 4 out of 5 by TheDuke Perfect for us
The hotel showed some wear but still a very nice property. The staff were experienced professionals and provided great service (especially in the club lounge). We enjoyed Rome but found it quite chaotic, we really liked getting on the bus at the end of a long day exploring and being able to get back to the hotel and away from the madness.
My one complaint is with the restaurant. The food was OK but the rest of the meals we ate while in Italy were outstanding! Since the hotel is not close to anything we didn't really have a choice but to have dinner in the restaurant after returning from a day in the city.
If we come to Rome again we would return to the hotel but plan to avoid eating in the restaurant.
June 3, 2015
Rated 4 out of 5 by AK0913 Good hotel with great comfort and excellent staff service
This hotel is nicely situated in a quiet location and has easy access to the city and airport The Metro station is quite near and convenient but walking to it is a little bit inconvenient with respect to crossing the roads The hotel is very clean and staff very friendly and always on hand Being a very busy hotel the lobby area seemed overcrowded at times but would definitely come here again
June 1, 2015