Rated 3.7 out of 5 by 215
Rated 5 out of 5 by Lian A nice hotel
I took the hotel bus to go to the old Rome city. It was very convenient.
November 4, 2011
Rated 3 out of 5 by Mbrad14711 I had minimal expectations and I was not disappointed.
There were several problems; upon arrival, we were assigned to a room that was already occupied, causing some considerable embarrassment to the family currently in the room. The second room we were given had a gift of fruit, but unfortunately the fruit was moldy and had been there for some time, causing an unpleasant smell.
The linens were appropriate for a Category 2/3, but the shower was fairly weak.
SPG recognition was fairly good - our room was upgraded. The executive lounge offered fairly little, and some of the food (cookies) were stale.
The hotel is located about 30 minutes from the center of Rome.
June 24, 2016
Rated 5 out of 5 by Dwaynwu Wonderful location
Love it! Great place. Go and see it.
June 20, 2016
Rated 3 out of 5 by D1988 Hotel in desperate need of renovations
Staff and personnel were friendly and nice but the hotel itself was incredibly disappointing and not at Sheraton standards. The rooms were incredibly small, they did provide enough bathroom amenities upon check in (missing towels, bar soap, etc.). The bathroom is in dire need of repair and was not clean. Very disappointed with this hotel. It was quite difficult to reach by public transportation (google maps shows metro is close and its 15minute walk but there are no proper sidewalks or walkways). Upon check in, front desk personnel said shuttle bus was free of charge to platinum members + guest but then was informed later that it was not (a bit inconvenient). Luckily the charges were taken off but would've preferred not to have been misinformed.
May 26, 2016
Rated 4 out of 5 by DubDub Hotel needs refurbishment
My room on the 5th floor was not to the standard of a 5*.
1) My door was not closing properly so I had to be careful when going out to make sure it was really closed
2) I had a communicating room and therefore I could hear my neighbor listening TV. Isolation was not that great
3) The quality of the furniture/carpet was not of the highest standard
4) The fridge woke me up at 3am with plumbing issues
5) Party at the pool with excessive loud music with no warning from the staff
Overall I was not pleased with my stay and will most likely choose another hotel if I come back to Rome.
May 16, 2016
Rated 5 out of 5 by Barham85 Awesome Staff and management specialy the front desk
Thank you very much it was great experience
April 7, 2016
Rated 4 out of 5 by MP2016 Excellent staff in Club Lounge
Club Lounge stay was great. Service of Club Lounge employees is great.
April 4, 2016
Rated 5 out of 5 by daniele71 A second home
Spent lot of time in the Hotel; my preferred hotel in Rome with the right balance between available facilities, quality and cost.
I recommend the hotel for everyone willing to spend a good time in Rome.
March 30, 2016