Rated 5 out of 5 by gojko88 Excellent option for cost-conscious visitors
We've just come back from a weekend city break in Rome, and this hotel seemed like a good alternative to the overpriced properties in the city centre. Suffice to say that it was an excellent decision. There's no going around it - the location is kind of awkward. The hotel isn't that remote in absolute terms (in fact, it's very conveniently situated for airport arrivals), being only five or so metro stops from the tourist sites, but pedestrians will find it less than optimal to walk from the hotel to the metro station and back, especially at night, as the walkway is narrow and the traffic unforgiving. However, once inside, everything was perfect, from check-in to check-out. The staff was quick, efficient and pleasant at all times, with good command of English. Our Club Floor room, which we were upgraded to courtesy of the General Manager, appeared new/recently refurbished, with all the amenities one would expect from a 4* hotel. The Club Lounge was a particular winner, with a quaint and pleasant atmosphere, a decent (but not overwhelming) breakfast, and excellent wine and snacks for the afternoon/evening hours. All in all, a definite recommendation for cost-conscious visitors who don't come back to the hotel frequently throughout the day, and therefore don't mind the commute.
23 de Fevereiro de 2014
Rated 5 out of 5 by Judym Just like at home
We stayed in the hotel for two nights before our cruise trip. We felt very comfy after the long flight from Sydney to Rome. The room is small but good enough. Very clean and comfy. We had read all the reviews before we booked the hotel. We have a lot of helpful information. We booked our private pick up from the hotel to the Civitavecchia Port and the staff is very kind to help me to change the pick up time earlier so that we did not need to wait for the driver. The club lounge makes you at home feeling. Small but very comfy. You can access to the food, drinks and internet anytime during the day and evening. Very friendly staffs. After our cruise trip we stayed for another two nights. The club lounge staffs made you felt welcome back home again. Many thanks for their hard work.
14 de Janeiro de 2014
Rated 5 out of 5 by ljdmitry Great hotel in close proximity to city center
My wife and I have recently stayed at Sheraton Roma for 5 nights as part of our large European vacation. With SNUs we were given a Hospitality Suite, which had even more space than we needed.
Hotel is about 30 minutes from the city center, but the shuttle gets you there for 5 euros/person and brings back for free, Be aware that the shuttle runs every 1.5 hours, so familiarize yourself with the schedule to avoid any lost time.
Platinum status, as well as staying in the suites or on the lounge floors gets you access to the lounge with free food, drinks, and free access to the Internet. Service level provided by the lounge staff has been exceptional, and my wife and I felt welcomed at all times.
Lana at the front desk downstairs has been great - in addition to helping us with several small tasks, she was a big help in scheduling a tour to Vatican for us. We have not used pool or gym facilities, so cannot comment there.
Hotel also has a great restaurant onsite, which we have tried several times. While the food was exceptional, the waitstaff did not impress at all. While it was interesting during our first visit to observe them walk around and socialize rather than to attend to guests - it became quite annoying during subsequent times. Bartenders were great at all times, so no complaints there.
Overall Sheraton Roma has been a great choice considering low starpoint redemption category and mostly exceptional level of service we have experienced. Definitely recommend it to anybody coming to Rome for work or leisure.
23 de Novembro de 2013
Rated 5 out of 5 by Tullio THE SECOND HOME
Thanks to my work I have been traveling the world over for over 25 years and as much as possible even when on vacations with my family I have always elected Sharatons. Of all Sheratons this is "IT" -- it has been my "second home" for the last 20 years.
Sheraton Roma is the exceptional experience from the expedient check in through check out .
"Home" because all of its personnel is professional, very friendly and courteous -- they will bend backward to meet your needs ! You don't have to ask for things a second time and everything functions perfectly . One very significant asset of Sheraton Rome is that its
General Manager Mr De Martino, a very elegant and attentive gentleman is always interfacing with guests to ascertain that their expectations are fully met . You can spot him in the hall, restaurant, bar, pool -- he takes his job at hearth. The rooms are spacious, very clean and quiet, the beds just fantastically comfortable.
Breakfast is abundant, good and with great variety . The restaurant is second to none, it's cuisine is very much in line with the best Italian restaurants and if you have a special request or need advice just ask for Benny -- a true Roman, open going, simple and very friendly, he will do everything possible to satisfy you.
The sixth floor Executive Lounge ........just great, just be sure not to go there before dinner .
Whether you come to Rome alone for business or vacationing with your family I highly recommend this hotel , among all the good things it is also the best return for your money .
14 de Setembro de 2013
Rated 5 out of 5 by AussieLorraine Fabulous hotel!
I cannot recommend this hotel highly enough. Great rooms, spacious and clean, great restaurant. It's particularly lovely to dine by the huge pool. Tranquil setting is heaven after a busy day of sightseeing. Easy access to city and airport via shuttle buses. The staff are brilliant, so warm, friendly and caring. It really is an outstanding hotel to stay in and I spent 2 weeks there.
9 de Setembro de 2013
Rated 5 out of 5 by Steccy Great hotel with great facilities
We stayed recently and I have to say the refurbishment they have done is excellent. We were upgraded and our room was lovely and modern.
The new restaurant area for breakfast is light and airy and breakfast itself was extensive. The pool area is spacious and the loungers comfy. For those of you who don't know Rome, there are no city centre hotels with pools.
The hotel is great value for money and has a shuttle bus that goes to the centre which is really convenient.
I would recommend this hotel to anyone that wants a reasonably priced hotel option in Rome, close enough to the centre with a pool.
6 de Setembro de 2013
Rated 5 out of 5 by Eric5 The best hotel & staff
Staying at the Sheraton Roma is really to forward to. Seeing the same staff who welcome us so warm year after year. Thank you Ilauria and Said your warm welcome and big smile makes feel at home.
The club rooms are greatly renovated and do not miss out on the Aqvi restaurant, the mediterraneo buffet is back, and so good!
If you like breakfast you will love it!
The pool is a refreshing break after visiting the city or shopping.
Already looking forward to the next stay.
23 de Julho de 2013
Rated 5 out of 5 by baybee GREAT VALUE FOR MONEY!!!
We stayed at this hotel from Toronto for 7 nights and we were extremely pleased ... the daily breakfast buffet was superb, the staff very professional and special mention to AnnaLisa and Alessandro for their great customer service. The only downside is the distance of the hotel to the City...the shuttle service was very useful for 5 euros to and from the City Center...however, when we had to go to a meeting place for tours, it cost us about 50 euros return by taxi....I recommend that the hotel arrange some tours with various tour companies that can pick up at the hotel...the internet at the lobby is quite practical to have but it would be more convenient to have access in your own room at a more reasonable price...Overall, my daughter & I were quite satisfied with this hotel.
26 de Junho de 2013