罗马喜来登酒店

  • 意大利
  • 罗马
  • Viale Del Pattinaggio,100
  • 邮政编码 00144
  • 地图

客房与房价

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每房儿童数

此信息可帮助我们确定最适合举办您的派对的客房,并为您的到来做好准备。

请参阅客房条款与细则,了解有关折叠床和/或额外人员费用的信息。

注意: 在此酒店,12 岁以下客人被视为儿童。 请根据需要调整成人和儿童的数量。
请参阅客房条款与细则,了解有关折叠床和/或额外人员费用的信息。

家庭计划政策

12岁或以下儿童在与付费成人共用一间客房时,可免费使用客房现有床位。折叠床、儿童折叠床和婴儿床可能会额外收费。

Rated 3.5 out of 5 by 110 reviewers.
Rated 5 out of 5 by A nice hotel I took the hotel bus to go to the old Rome city. It was very convenient. November 4, 2011
Rated 1 out of 5 by Improvements needed The vast majority of the staff is rude and unhelpful. Rather than taking a customer service approach, they seem to be upset you are asking them a question or for help. There are no brochures about the local area or how to get there, but they are quick to sell you a ride on their shuttle and not provide a map for pick-up. Hotel has no concierge so trying to get information on specific places is impossible. The rooms are small and dank and mine had an odor to it. When I requested a room change I was simply told, "That is not possible." The location is out of the way and difficult to reach unless you take a cab, so using the Metro is difficult. I would not recommend this hotel. July 16, 2014
Rated 2 out of 5 by Very Disappointed on Several Levels My room was next to the service room and I asked for a quite room (Carts going back and forth, people have loud conversations early in the morning.) The bathtub was dirty ( long hair in the tub and my hair is short). The pool was closed several nights for private events so I didn't get the value of the "resort" and didn't get to use the pool at all during my stay. Wifi was horrible and didn't work at all in my room. tried to schedule a one day trip and the concierge was non-existent. They handed me a brochure that was in Spanish only. no one could tell me anything about it. July 14, 2014
Rated 5 out of 5 by When In Rome... Stay Here This is La Dolce Vita. and a great hotel. The rooms are very nice, the lobby and pool are beautiful and the Staff is MAGNIFICO. I am a Platinum member and stay at over 100 nights a year. The reviews scared me but for the price it was worth the try. This is an Oasis in Rome. Is some parts of the hotel it is a little dated yes, but the whole country has more than 2000 years of history. The staff is superb and very friendly. Kudos to Silvia, Mara, and Allesandra in the Club. They did not know us and treated us like family. And then there is George in the restaurant, a real gentleman. I have been in 6 Star hotels and this place completes with them. I am only going back to Italy so I can stay at this hotel. Take a cab from the airport or the shuttle. The subway stop and bus is near so you can take it. You will walk no matter where you stay in Rome so stay here. The rooms are big and the smiles are bigger. July 15, 2014
Rated 5 out of 5 by recent stay good hotel but air-conditioning in rooms is lacking. too hot and poor air circulation. July 14, 2014
Rated 1 out of 5 by Customer Service Was Terrible This was my second time staying at this hotel. In April 2008 and July 2011. The experiences were totally different. The staff for our most recent stay was rude all around. From the front desk to the bus driver. The hotel did not appear to be full but they gave us a room at the end of the hallway, with a loud refrigerator, that clearly had never been renovated - dingy carpets, older furniture. But the worst experience was the bus driver to the airport. He treated us like second class citizens - rude, disrespectful. So much so that another couple that was from the UK commented about this guy as well as their overall customer service experience, which was also not good. But to prove that he was just not a nice person, the bus driver spent 20 minutes arguing successfully with the front desk that a family of 4 that showed up just as the bus was pulling off should not be allowed to board. He left them there even though they had tickets. He also dropped us off at the wrong stop and told us to catch another shuttle bus at the airport. We did, and then see this idiot departing from the terminal of the correct stop. I'll never stay there again. December 24, 2011
Rated 2 out of 5 by Miserable Check-in I've stayed at all types of properties in the past. This hotel has, by far, the worst check in procedure/ staff I've ever encountered in 40 years of travel. Forty minutes to check in one guest. Yes, forty minutes with one person standing behind another looking at the computer screen, perhaps looking at the World Cup . This was on my 7/4 stay. No paper in restroom. Tried to overcharge me as well. Paulo is the only one with some skills. Others were terrible. No concierge people to simply get a replacement room key. Just awful. July 8, 2014
Rated 2 out of 5 by Management shortcomings This could be a good hotel. The rooms are small, but well-appointed and comfortable. The lobby looks fine. The wireless signal is strong. The club level lounge and terrace are very nice looking. However, Sheraton needs to step in and shake things up a lot, starting at the top. The F&B staff seem to overwhelm easily and when crowds appear from large groups, which I presume management knows are coming, no one seems to be in a position of authority to open the restaurant as a dining option, but only to recommend a 45 minute wait for a table by the pool. When using the pool in daytime, towels run out with an estimate of an hour before a new supply arrives. Food options on the Club Level were spartan and repetitious. For breakfast, no hot food items. In the evening, no beer, no cheese, just wine and some aperitifs, potato chips, crackers, and cold soup. It is true the hotel is not far from a metro subway stop, but it's a very tricky walk on a road with a sidewalk overgrown with weeds and bamboo. You make that walk very much at your own risk. The hotel should charge a bit extra and offer complimentary van service to the subway or charge a cheap fee to drive people on demand to the subway in van. It's not a hopeless location, but a staff that is indifferent or not empowered will never raise this location above a 1-2 star location. I suppose it's just yet another indication of all that needs to be done to improve things that when I checked out at the Club, it took the staff member some time to find me, and could not find my SPG number because somehow it was on the profile of one of my two guests (I took two rooms), but not mine. She spent some time with her keyboard and then assured me I would receive credit for all ten nights (5 nights X 2 rooms). Well, I have five nights and the email to me asking me to rate my experience at the hotel was sent to my email address with the name of my guest, not my name. I am sure I can look forward to multiple calls to SPG trying to untangle the Sheraton Roma's bungle. July 13, 2014
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