Rated 4 out of 5 by karen1026 Family Vacation
Always a great time at the Sheraton Plantation!
July 18, 2016
Rated 4 out of 5 by NCMoore Great resort, staff needs improvement
Lovely resort! The room was exceptionally clean upon checkin. You can not beat the pool for kiddos and the location for proximity to Broadway. The room layout was great and it was furnished very nicely with very comfortable beds.
We had an issue with housekeeping. The resort is a timeshare, but you can also stay nightly as a hotel guest, which we did. If you stay nightly you are supposed to receive daily housekeeping. It was a major inconvenience to call several times every day requesting housekeeping service. Even when housekeeping did come they didn't vacuum or take out trash.
Also, it was raining on checkout and resort staff had parked their golf carts under the covered parking, forcing us to park in the lot and run in to check out. I slipped when running in, mentioned it to the front desk clerk and suggested the hotel staff shouldn't park there and should keep it open for guests. She said the hotel staff was parking there because it was raining-- which is exactly why I wanted to park there! She shrugged and could have cared less.
The resort, room and pool was great, but the staff wasn't. The resort is nice enough to outweigh the personnel issues and I would stay there again because my kids had a great time and it's so close to Broadway.
July 2, 2016
Rated 2 out of 5 by Daul31 Started Terrible
My experience started bad at the start of my stay. My pregnant wife and I arrived early before check in time and we stopped by to see if the room was available. We were told not yet but they would text us when it was ready. We decided to go to the pool and hang out until we heard back. I asked where our room was and they said it was on bottom floor near the pool. I was pleased and then I asked when it would be ready. The very nice lady said by 4 at the latest. So about 3:30 I decided to check in on the process and stopped by the front desk and they said the room would be ready about 4:30 and I questioned the front desk person (a gentleman) and he said that since I had made special requests and turned the situation around as if I had asked for something. I explained to him that I had not asked for the bottom floor or near the pool but that they had told me that was my assigned room. When I asked why it would not be ready he very sarcastically stated they could give us another room and he was extremely rude. I will admit I did not handle myself the best as I got loud in the lobby (enough that I went back and apoligized to the gentleman for getting loud). Though I was rude back it was because his service was beyond rude. I felt his sarcasm was not appreciated and it really started my trip out on a sour note. I went back to the pool very frustrated and a worker who stepped in to take over after I made it clear I would not deal with that guy anymore and some how my room was ready literally 5 minutes later at 3:40.
Overall the room was nice but we did find bugs each day. There is obviously a pest problem.
I will also say it has surprised me that I filled out a review of my stay card and personally handed it to a manager and there was no reaching out to me or any type of apology. I have used SPG properties many times and this one is below the standard that I am accustomed to.
June 6, 2016
Rated 5 out of 5 by Wheels29 Perfect for families
This is our second time staying here. It meets the needs of our family of five perfectly. We come here annually for a volleyball tournament and it is the perfect location for getting to the convention center, the beach, Broadway at the Beach, restaurants, etc. The pool area is great. I'm also very comfortable with our safety at the hotel. The beds are a little too soft and the temperature can only go down to 68 degrees in the rooms. That's the only thing that bothered us. Otherwise, it's perfect.
June 6, 2016
Rated 5 out of 5 by Dru77 Great time
Always enjoy our stay at Sheraton Broadway Plantation. Family had great time together...relaxing & spending quality time.
May 23, 2016
Rated 5 out of 5 by leaderofkings Amazing stay
I needed a place where I could relax and get away from hustle and bustle but be close and nearby to everything and this place was beyond perfect. The beach was literally 3 minutes away, if that. If you're a runner or walker maybe 8 minutes. The hotel itself was beautiful. The room was much larger than I expected but it was gorgeous and clean. The bed was a little too soft for me, but very comfortable and cozy. My only issue was receiving points. I was ready to get on the road and head back but I had to wait about 30 minutes to get my points situation resolved; but as far as the resort, fantastic and would definitely stay here again. Plan too very soon! and my stay was very recent. Stayed for 4 nights during the last week of March 2016.
May 18, 2016
Rated 5 out of 5 by Sirjohn1969 Outstanding accommodations and customer service Beyond expectation
Staff members are Outgoing and very Friendly, especially Guest Service Rep-Kellav, who was simply Amazing!!!!!!!! This property Totally ROCK :)
Thanks so much
May 6, 2016
Rated 5 out of 5 by TeleGreg Great weekend getaway for the family!
Loved this resort. The staff was friendly the pool area was well kept and the villas were clean. This is definitely my first and only choice when visiting Myrtle beach SC.
April 26, 2016