Rated 2 out of 5 by KDLA Not a Hotel
This is a Sheraton Vacation Villa resort, do not expect the same amenities as a Starwood Hotel.
There is only one restaurant, the Flagler,which for breakfast is abysmal. Continental breakfast is cereal, toast, yogurt and the smallest of fruit cups. Our server didn't know what cereal was available and the yogurt was only available in vanilla. Although there were nice black coffee mugs on the table, when coffee was served, it was in a 'take-out' paper cup.
If you don't have a car, transportation between the main lobby and the buildings is by 'golf cart'. If it is raining, expect a 30 minute wait to be picked up. When we checked out we called 3 times and after waiting 45 minutes had our cab come and pick us up. Imagine our surprise to see the 'golf cart' parked at the main lobby building.
If you accept a 'promotional' offer from Starwood Vacations, be aware, you will not be credited for a 'stay' or 'nights' and there is no housekeeping.
July 29, 2014
Rated 3 out of 5 by gyndoc Average experience
We got a reservation through Expedia, and choosed not to have daily roomservice because I"d have to pay about $50.00 extra daily, and I'm ok with that. The only detail was that supply of things like bar soap and toilet paper were VERY LIMITED, so in a 1 week stay, I had to call the front desk twice to ask for additional toilet paper and bar soap. It would've been nice that I didn't have to do that.
July 27, 2014
Rated 4 out of 5 by LWB44 This Resort needed updating
I was there July19,2014.My family and I was there as a one of my present to my son who had completed high school.I was sadly disappointed with the Key West building,very poorly maintain.Carpet was not clean very well and the refrigerator door would not close with the vegetable crisper inside so we had to take them out.The base board around the floor where the night stand was in the master bedroom
starting to rotten.
July 27, 2014
Rated 5 out of 5 by FamlyofSix Perfect Offsite Hotel
This was our first time traveling to Disney World, and with a family of 6 - our options of staying at Disney were limited. We weren't sure what to expect from this resort - let me tell you, we were absolutely blown away by how great this resort was. A great family friendly resort with easy access to all the parks (Disney, SeaWorld, Universal). The pools at the hotel were large enough for all the guests, with multiple pool locations on the property to choose from (such as the big pool or the the kids pools). The property has small lakes and streams full of fish between the buildings, it's kept remarkably clean and everything was in good repair. The pirate ship pool also has a small water slide and the kids loved both! Our kids spent hours going from the water slide at the pool to the pirate ship and back again. Everyone who works here, from front desk to the cleaning crew, were friendly, welcoming and great to work with. The rooms are large, plenty of room for everyone and the convenience of having a washer/dryer in the room was perfect. First time traveling back with a suitcase full of clean clothes! Full kitchen amenities, close to grocery stores, very close to the parks, great food options in the area, adult beverages served cold by the pools and a resort that welcomes you home every day - what could be better! This was a great experience. If you're traveling with a family, or even just a romantic getaway, this is a great off-site location. Highly recommended. I hope this helps you with your selection if you're on the fence. Enjoy your trip!!
July 26, 2014
Rated 1 out of 5 by Greg2012 Nice Resort, Horrible food!
Nice location and pools were great for the kids. Stay away from the Pirates Cove resturant/bar! The person working there has a bad attitude. I asked if they had hamburgers and he pointed to the menu and said what you see is what you get!! How rude! When we ordered three hot dogs and sodas (costing me almost $30) i was served moldy bread for my daughters hot dog! no apologies given! he just gave me another hot dog and walked away. needless to say we left and went to mcdonalds a few mins away as the expewrience and the food was horrible! No one cared when I explained the issue to the person checking me in. they scribbled something down and preceeded to ask me questions about scheduling a sales meeting. talk about dismissing my issue! no follow up, no letter, no reimbursment for the lunch.
July 24, 2014
Rated 1 out of 5 by RickS Horrible Experience
Our stay from start to finish was the worst experience we have ever had at a resort hotel. There are so many items that went wrong for us and I am not going to type it all out, but to summarize... The staff is more worried about educating you on what you can't do or have. Our room, although updated recently, was uncomfortable (furnishings), the lighting especially in the bathroom is very poor, every time someone above or beside us used the toilet or flushed it or a kitchen chair was moved you could hear it. We received multiple sales calls in the morning and in the evening about viewing/buying property even though we specifically told them at check in that we were not interested (we booked a hotel stay and not an SPG owner stay). If you are a couple looking to relax and enjoy the pools, you can forget it with this resort. We tried to enjoy the adult (quiet) pool but to no avail as there were children constantly running in and out to see their parents. If you are a family with children and are not looking to relax and get some sleep, then you'll do okay here, but there is no way we'll ever stay there again. I will take ownership of not thinking through staying so close to Disney, when Disney was not on our agenda, we were just looking to get away and enjoy a nice resort.
July 22, 2014
Rated 4 out of 5 by Sloba Had an enjoyable time
We loved all aspects of the hotel except for one - the presentation experience to join as timeshare partners was pushy and stressful to say the least. Once they knew we were not going to commit $30, 000 in an hour, they became rude and pushy. Our poor 8 year old daughter sat through over 90 minutes of the presentation, then we actually left after they were still going at the 2 hour mark because we were booked on a shuttle to Disney which they didn't seem to care about. If you stay here, please don't get sucked in to going to the presentation, it's not worth the stress and frustration!
July 19, 2014
Rated 5 out of 5 by Ads97 Nice Resort
The hotel room and facilities are very clean and as we expected. The front desk and other staff is very polite, helpful and accommodating.
July 19, 2014
Rated 5 out of 5 by UrbanATX Excellent Experience
This is an excellent hotel, great for families. Very clean and comfortable. The pool area is very nice, which I actually looked forward to at the end of a long day. The fully stocked kitchenette was great, especially with two grocery stores near by. The Hotel is not far from anything, so driving for us was the way to go (a few tolls, but not a big deal). I definitely would stay here again.
July 17, 2014
Rated 5 out of 5 by mary4444 Friendly staff
From the moment of check in, everyone was super friendly. The rooms are very clean and nicely decorated. The only dislike I had was the too soft pillows. I will definitely bring my own in the future.
July 17, 2014
Rated 5 out of 5 by Maureen69 This place is a WOW!
We just returned from Orlando today. There aren't words for the experience staying here! Other than Awesome! It's like home away from home. We have been to Orlando many times and stayed at the Floridian, Polynesian, Contemporary, and at Universal and I cannot for one reason understand why we wasted all that money! This place is minutes away from everything and the cost of parking is nothing compared to the savings and convenience. Yes you do need your own laundry detergent, but I don't have to spend 8 hours tomorrow doing laundry! Only cautions, shop outside of the immediate area, the local merchants charge up for the basics. And believe this, the only complaint we had, and this family of six ranging from 45 to 4, was the sheets were a little rough, LOL! Well, we all could put up with that for what we got in return. I had to work one day I was there and they turned themselves inside and out to help me get my project done. Can you say WOW! I can and we can, we had an awesome time! Thank you Sheraton for the best Orlando experience this family has ever had!!
July 13, 2014
Rated 5 out of 5 by TammySue2 Home away from Home
Would go here for all trips to Florida Orlando area....
July 11, 2014
Rated 5 out of 5 by CP42 Great place to stay
Stayed in early June. The unit was spacious and clean! Loved the furnishings and washer/ dryer. The only issue was no daily towel or cleaning. We used the washer /dryer every day and on last day it wasn't working correct. room only came with 1 set of coffee and paper towels . i bought extra coffee from hotel which wasn't a problem and couldn't find a broom so a housekeeper quickly brought one up. Rained so much but did end up getting to use the pool at night and one day. My daughter really loved the waterslide and pirate pool, The pool side bar/ snack area not open long, grocery store market expensive. It is such a huge resort didn't see much of it, we stayed 4 nights would love to go back sometime. this was our second yr to Orlando stayed at other Vistana resort yr. before. liked this one better
July 10, 2014
Rated 1 out of 5 by attorney Terrible experience- and no appology from management thereafter!
Sent: 03 July 2014 21:17
To: Sheraton Vistana Villages Resort Villas I-Drive/Orlando [firstname.lastname@example.org]
Subject: stay at Sheraton Vistana Villages Resort Villas I-Drive/Orlando
My stay at your Hotel was an extreme disappointment.
The Hotel is beautiful and well maintained, and the rooms we had were wonderful,- BUT 1. When I made my reservations for the two rooms,-- I EMPHASIZED that I was bringing 6 grandchildren aged 4-10, and that I MUST have two rooms that adjoined or were at least right next to each other.
You DIDN'T provide that one basic requirement I insisted on.
2. Shockingly, you even have a second room for me when we checked in at about 4 PM. Shocking!!!
3. When you FINALLY found us a second room-- you "graciously" told me that you did me a "favor", finding me a second room in the same building,-- although NOT on the same floor, let alone adjoining or next door.
4. My reservation request for a 7 PM checkout so that we could have 2 full days at Disney was not part of the registration notes,-- and, despite the room fiasco,-- your Manager felt no obligation to extend a "courtesy". As a "favor" to me, he "graciously allowed us to stay in ONE room to 7 PM,-- for $99.00.
5. Even worse, when we returned early from Disney at 4PM today because of a debilitating migraine headache-- we couldn't get into the one room all 9 of us were squeezed into,-- because you disabled our key cards. We had to beg a maid who was the only considerate person in the Hotel to open the door so that my wife could crawl into bed to deal with her migraine.
IS THIS THE WAY TO TREAT GUESTS??
July 9, 2014
Rated 1 out of 5 by bonro The room I had was horrible!
I was under the impression that we would be staying in the new building (Bella) which we paid for. Upon arrival we were told we were in Bldg 17 on the 1st floor when in fact we were in Bldg 13 on the 2nd floor, first problem. When we got to the room, or as we called it, the "CLOSET" no balcony, oven and extremely small door fell off the hinges and no pool cards, worst ever!
July 8, 2014
Rated 5 out of 5 by nick101 Another super vacation in Orlando
Sheraton Vistana Villages really is a fantastic resort. Award winning pool area great service, lovely accommodation in a perfect location. Right next to SeaWorld and Aquatica with easy drive routes to Universal and Disney. As for shopping a Publix and premium shopping outlets a mile down the road. also there is a new walmart a couple of miles across I4.
July 4, 2014
Rated 1 out of 5 by Jasmine31 worst Experience
I checked in right before midnight coming from the west coast after a full 24 hr day or travel I wanted to sleep in was awaken by the phone soliciting me to attend a timeshare presentation. Had I know it was a timeshare place I would have not stayed here. The following morning another early morning phone call and housekeeping ringing the doorbell repeatedly . There were no do not disturb signs in the room to hang on the door. By far the worst room accommodations I've experienced in 15+ years of travel.
July 3, 2014
Rated 4 out of 5 by Laura470 Well kept, pretty resort
While we spent most of our visit at Disney - the time we spent at the resort was pleasant. The rooms are good sized, the grounds are beautiful, the pools are clean and well lit at night. I'm used to staying on site at Disney, so I felt we were a little far away, but that's only because I'm spoiled, it's in a good location. My only complaint would be the very strong smell of cleaning supplies when we first got to the room. I immediately called and cancelled housekeeping service for the week, and aired out the room, even though it was really hot outside. It was too strong to be in there with it for the first few hours. Great that we had a screened in porch and could open doors and let some fresh air through.
July 3, 2014
Rated 1 out of 5 by Secretshopper6 This is A timeshare/ no recognition about membership level
I wade reservation by phone while driving, I was never told it was a Time share Condo type properties as I hate those! I just asked SPG RESERVATIONIST FOR QUIET BUT NICEST HOTEL CHAIN HAD IN ORLANDO AREA! She sent me here. Every owner is a Automatic Gold member so No even thought of recognizing Gold or higher SPG members! Checkin staff was nice but one staff member I asked for directions ruined my stay by loudly telling me she was closed can't I read? Plus, not Quiet. Near everything and nice rooms but not being told it as a timeshare, not being acknowledged as a member and RUDE STAFF WITH CLOSED SIGN ONLY BEING ASKED TO POINT DIRECTION, Totally ruined stay and my impression of hotel!!
June 30, 2014
Rated 4 out of 5 by Lula28 Love this place
My husband and I always stay here when we are in Orlando. Hotel is always clean and allows for great accommodations for families.
June 28, 2014
Rated 5 out of 5 by Harry1371 Very comfortable stay
This resort is family based and very nice and clean. All the theme parks are nearby. Resort has marketplace where u can get all basic groceries. Staff is very polite. Resort villas had all the kitchen utensil, cookware and coffee maker. I will surely recommend this resort to my friends and relatives.
Will stay again.
June 27, 2014
Rated 5 out of 5 by FLORIDALOVER2014 SHERATON VISTANA VILLAGES
THE HOTEL HAD EVERYTHING A PERSON COULD ASK FOR WHILE VACATIONING IN FLORIDA. GREAT POOL AND POOL SIDE ACTIVITIES. BEAUTIFUL ROOMS WITH SCREENED IN BALCONY.
June 26, 2014
Rated 3 out of 5 by saltyhing Customer Service Below Par
Hotel was clean however the customer service was below what I expected.
June 24, 2014
Rated 5 out of 5 by Alan64 Great Place!
I am a SPG member the check in and follow up by my personal concierge was exceptional.
June 23, 2014
Rated 5 out of 5 by Cantoun Execellent hotel
The hotel facilities are excellent. The room perfect and the employees very kind.
I really recommend it to everybody
June 22, 2014
Rated 3 out of 5 by AMC17 Shuttle service to Disney limited
The hotel advertises shuttle service to the Disney parks, but it is extremely limited. There is not bus service; only van. The number of people they can carry is small. Reservations are required at least a day in advanced and they book fast. Last return shuttle is well before the parks close. The hotel is nice, but I would only recommend for business travelers. If you are expecting easy access to Disney, you will need to rent a car.
June 18, 2014
Rated 4 out of 5 by Jackielv Very accommodating
We had a very nice stay at the Vistana Villages Resort Villas. Our one bedroom unit was super sized, we had a rollaway in there and it never got in the way. We did laundry every night and cooked breakfast every morning. The only issue I had was that the market was not very well stocked and the restaurant wouldn't serve us breakfast at 10:30.
June 17, 2014
Rated 4 out of 5 by Veza16 Room for improvement
Disappointed with food served at Flaggler Station restaurant. Was very over priced for items on the menu. I understand you pay for convenience, but quality should also be key. We heard foot stomping on the floor above us for several hours and tried to drown the noise by raising the volume on the TV, finally around 11pm we had enough and called the front desk who connected us with security who stated they were doing a shift change and couldn't respond to our complaint for the next 25 minutes. We waited patiently and the stomping noises eventually stopped, so I called to cancel our complaint. The gentleman who answered the phone at security had no record of my call, nor any idea what I was calling for. I had to offer my information including my room number to cancel our request, which made me wonder if they were ever coming in the first place. Our last issue, when we arrived on Saturday and checked in at the lobby we were asked how many days we wanted to "Go Green". My husband and I said we only needed housekeeping services for 2 of the 7 days we'd be staying. We selected those 2 days to be Wednesday and Friday. On Monday, after being out of our room all day, we came back to find our bed made, fresh towels, dishes washed in the dishwasher, and trash emptied. This isn't so much a complaint, I think we were more startled b/c we weren't expecting ANYBODY in our room without our prior knowledge. From that day forward, housekeeping came every single day. So the "Go Green" program doesn't make sense if it's not used the way it was designed. However, having fresh towels and nice neat bedding was a plus. Overall our issues are all minor, we enjoyed the comfort of our room, staff were all very nice and pleasant, bedding was comfortable and the room was spacious. We also felt very safe and secure with the 24 hour security guards posted at the main entry.
June 16, 2014
Rated 5 out of 5 by Grammy123 Awesome experience!!
We had an amazing time at the Sheraton Vistana Villages. Our beautiful 2 bedroom villa was in building 25 overlooking the pool. My daughter, son-in-law, grandsons and I all thoroughly enjoyed ourselves. The grounds are beautiful and the staff responded to our few requests/needs immediately. We can't wait to return for another vacation. AMAZING!!
June 15, 2014
Rated 1 out of 5 by PlatinumTraveler Awful stay
Poor experience from check in to departure
June 14, 2014