Rated 5 out of 5 by Nick14 Family vacation 2014
Vistana Resort Villas continue to meet our every need for a funfilled family vacation. Living in Europe we look forward to our American retreat. Orlando and Vistana have become our second home. This resort maintains their properties and listens to their patriot members. We returned for our forth time insix years and found the resort as fresh as the initial year. activities have changed enough to keep the little ones entertained while the grownups sit back in comfort and relax pool side. Of course the Orlando attractions are awesome, but we save a lot just enjoying the resort facilities. Cooking in or BBQ self prepared meals are always a family favorite. Staff and the entire maintenance crew keep the resort clean and attractive. Morning runs, sport facilities and easy afternoon adventure walks with the kids filled our days. After two weeks, the kids were sad to leave,suppose we will be returning soon.
April 28, 2014
Rated 3 out of 5 by MaryPoppins Some Things Good - Some Not So Good
One bedroom unit was very nice - spacious + clean - had everything one needs in the kitchen! Nicely decorated. One day the housekeeper left the balcony door open and when I returned late that evening I wasn't sure what was up - did someone break in? - so I called the front desk to ask for security to check out the room and no one ever came up. No apologies either. Not only was it unsettling, the unit was now really humid from the door being open all day. Check in on Friday evening around 9pm was terrible! There was no SPG Platinum check in line. I must have waited at least 45 minutes to check in - there were only three people ahead of me too! That was a really bad check in experience! And then I was given a welcome gift coupon to redeem, but I needed to step over to the counter on the left to redeem it - why couldn't the front desk person just give me the bag? I step over to the counter on the left and the person there said I would have to come back tomorrow - she was going home for the evening. What's up with that??? That's terrible customer service. When I return the next day I find that my welcome gift is a coupon for some photos and three packs of bubble gum - that's a pretty lame welcome gift. However, the guy at the desk did try really hard to offer me $100 if I sat through a two hour presentation about the resort - no thanks! The unit had a stacked washer and dryer in a closet and it was very convenient. However, the dryer was unplugged so I had to really squeeze between the wall and the appliances to get the thing plugged in - why was this unplugged to begin with? I had breakfast at the hotel twice. However, my spinach omelet was made with some really bad spinach. I mentioned this to the manager and she said she would notify the cook - no offers to get me anything else though. The next day the breakfast was top notch - the eggs could not have been better and the service was even better than excellent. My experience on the second day is why I gave food+beverage a Good rating. I used the jacuzzi once - the jets could have been stronger, but at least it was warm enough. The pool complex close to my unit didn't open until later in the morning. The other pools opened around 7am - I want to say mine didn't open until 9? Why is that? It would have been nice for that pool to also open early. This complex is conveniently located near a Publix and about a 15 minutes easy drive to any Disney World parking lot. I would consider staying here again but only if the price was low.
April 28, 2014
Rated 5 out of 5 by gracy735 This resort has a lot going for it.
I often travel to Orlando and try to stay at this resort when I am here. You make it easy for me to get to any meetings or conventions at Disney by having shuttle pick up and drop off at the park. It makes travelling much easier for me.
April 27, 2014
Rated 3 out of 5 by chucky67 Large Complex
Too large. Difficult to access main pool from where we were staying. Have to cross streets with children. Needed maintainence to turn on grill as the igniter switch is turned off for child safety. Cannot compensate for poor parental supervision. Turn it back on for those of us capable of using a grill responsibly. Rooms were comfortable and well maintained.
April 27, 2014
Rated 4 out of 5 by Stew2 Good for family's
Good stay but on check in was give a handicapped room with out being advised. Called and was told they had no rooms available. Went to front desk and they moved my room. Thanks Tera from a preferred member but shame on them for lying to me and also not advising me upon check in they were giving me a handicapped room to start with
April 26, 2014
Rated 5 out of 5 by Dennis50 Recent Stay Great
This was our second time here and it was as good as the first one. The internet could be more consider and possibly not ask to sign in every day but it's a small issue. Great place and very convenient.
April 26, 2014
Rated 5 out of 5 by AlbertaCanada Excellent stay
We stayed before and after our cruise. We were provided with excellent customer service from Tara at the front desk. She was helpful and courteous. She upgraded us to a beautiful 2 bedroom suite, and made our stay very comfortable. Facilities were very good, with beautiful pools. Would return to stay there next time.
April 22, 2014
Rated 5 out of 5 by Bryan04 Wonderful Stay
Suite was beautiful and clean. The entire property was as well. My 4 daughters and I stayed in a 2 bedroom, fully equipped suite. We bought some groceries and it was like home. The staff was always happy and quick to answer questions. We visited to go to Universal and Cocoa Beach. I recommend and will most definitely stay again. Thank You Vistana Villages.
April 22, 2014
Rated 5 out of 5 by chicago34342 Couldn't be better for a vacation with kids
We've stayed at this resort for five out of the past six years in April. We have two young kids and I don't think we could find a better value. We usually book on points and pay the upgrade fee to get the two bedroom when available. The resort is full of kids, three different pools, lots of activities and a short ride away from Disney and the airport. Recently they have started putting on more and more kids entertainment at the pirate ship pool - mermaid academy, kids competitions, zoo shoes and more. The rooms have full kitchens and more than enough space for a family of four. The staff too, which was always nice, is even better recently. If you have young children this resort will not disappoint - you could spend the entire trip here and never even go to disney and it would be great. Two other things to check out while visiting are the premium outlet malls (the savings are huge and covered most of our upgrade fees). Zoomair - a 40minute drive away on route 4 was also great. If you don't have kids though and don't want to be around a lot of them then this is probably not the pace for you....definitely a family friendly place. Relaxing by a quiet pool it is not...
April 21, 2014
Rated 3 out of 5 by disneyfamily 8 night family stay
This was our 4th stay. The grounds and main hotel facilities were up to the usual high standards. There were plenty of activities to keep the kids entertained all day and night. The kids favorite was a watching a movie poolside. Unfortunately our room wasn't as nice as past stays and housekeeping was not what we're accustomed to. On two different nights we came home to discover our room had not been made up. The 2nd night this happened we did not get back to the room until 1am and for some reason was not able to contact the front desk. We also unfortunately found a roach in our new spare sheets. That being said i plan on returning and i will continue to recommend the hotel as i am willing to base my opinion on all of my 4 stays
April 21, 2014
Rated 5 out of 5 by facustin you should go to this hotel when in Orlando!
nice place, very well equipped, close to shops and easy access to fun parks.
ideal for families with kids
CONS: Flagler Station food & bevs, service should be more polite. It is not in accordance with the quality of the hotel/resort
April 21, 2014
Rated 5 out of 5 by Sukree1 Thanks Sheraton Vistana Villages!!!
It was my my daughter's 18th birthday and I wanted to throw the surprise party for her. I worked with the Staff from the GM, Jorg Heyer, to his team is Food and Beverage. They were wonderful to work with. I felt they all celebrated her birthday with me. I had gone out for a few minutes and when I came back to the villas, the staff had decorated the villa! Balloons...table cloths...etc! I was so grateful for everything they did. I would highly recommend this resort to anyone and any family wanted to have a great time. My daughter and her 10 little 18 year old had a ball...from the finger foods by the kitchen staff to the resort and the pools and game areas. After everyone left around midnight..my daugher and I filled up the hot tub in the room and had a blast! Thanks to a great team and great resort..I am definitely going back!
April 21, 2014
Rated 5 out of 5 by Merv2102 Superb Vacation resort
Superb Hotel in excellent location. Excellent service from all the staff. Very highly recommended.
April 20, 2014
Rated 5 out of 5 by Shelby98 Rooms the best I have seen
I read some reviews that I was concerned about before booking the room, like the rooms were not cleaned every day but was recommended by a friend who is a time share owner and was staying there the same week as myself. This hotel is a times share hotel that I booked over the internet. The rates are just the same as Disney Hotels if not cheaper for what your getting. The grounds are impeccable and the two bedroom villa(St Augustin) that I rented felt like you where home with two separate bedrooms w/ there own bathrooms, kitchen and living room. Pool was crowded, marketplace prices where expensive but went to the local Publix supermarket and loaded up the room for the week . They also have clean BBQs close by if you want to BBQ. New small Gym. For my original concern rooms where cleaned every day by friendly staff. But was informed by friend there time share rooms were not .
April 17, 2014
Rated 5 out of 5 by Wetbees 2nd visit
This was the 2nd year in a row that we have stayed at this Orlando resort. Very close to all major attractions and the facilities are great. All rooms are close to a pool and the pools are great. Workout facility at the link area are exceptional for any resort that we have stayed at. Already looking forward to next year.
April 13, 2014
Rated 4 out of 5 by cheercoach COMPLAINTS*
Fire alarms were going off all day our first day there most likely for testing but it would have been GREAT to know. Staff asked how things were and we told them about alarms and they were VERY quick to change the subject*
The BEDS were the worst.. Like a MOTEL 6. The quilts were to heavy, the beds in both rooms squeaked like springs were going to pop out. Sheets where to noisy and the pillows were way way to FLAT. Not what we have experienced in the past and we would have been better off staying at a hotel not a resort! Because of past experiences I will recommend this hotel. Not for this years experience.
April 9, 2014
Rated 4 out of 5 by mciurzyn Key West Villages
Place is awesome. We have stayed in all three phases so far. Like the quietness of the Key West Villages. Just one question though. Where can I get some of those pillows. They are very comfortable. What kind are they. I know they are offered on Sheratons website but we need to know what ones they are.
April 8, 2014
Rated 5 out of 5 by TWINSMNR Great hotel in great location
This was the first time staying at the Sheraton Vistana and this hotel met all of our expectations. The room was very nice and clean with all the amenities we were looking for. The pool area was very nice. It's a great hotel for families. I highly recommend it.
April 7, 2014
Rated 4 out of 5 by LauraM1960 Our home resort
We have been owners at this resort for about 10-12 years. We love coming back every so often. Being from MN this is a great winter getaway. This time, however, we were greeted as "VIP" for the new "faster, easier check-in procedure" and were very disappointed. We thought we were going to be treated better than usual, which is hard to do, but in the end felt the check in was not good. Two items... First our personal check-in woman didn't schedule any mid-week cleaning for our room. So we had no housekeeping in all week. And we we not offered any of the usual discounts, coupons or any of that for the area restaurants and stores as we usually are. We were very disappointed, over all, in our check in process.
Over all, though, our stay and the weather were WONDERFUL! Glad to see some of the older buildings are being remodeled. They are showing their wear.
April 7, 2014
Rated 5 out of 5 by JohnGrande Great stay!
We spent 6 nights here at the Sheraton Vistana Villages. Everything was great and we will definitely visit again.
April 6, 2014
Rated 3 out of 5 by arutyunyanh Great resort overall.
The pools were great. The onsite restaurant was good. The landscaping is beautiful.
Location is perfect. 5 minute drive to Seaworld. 15 minute drive to Disney (Animal Kingdom). 15 minute drive to Universal (in traffic). Shopping, groceries, restaurants just minutes away.
The one bedroom standard is too small. Pay the extra money to have the much roomier premium one bedroom.
April 6, 2014
Rated 4 out of 5 by Shannon04 Great stay!
Booked on short notice and had a great stay with the family. Love the military discount.
April 5, 2014
Rated 4 out of 5 by NMNJJ Very satisfied. . .
I didn't know what to expect after reading the reviews. However, overall it is very true to the pictures shown. It was a lovely place and the room was very comfortable. It is very close to all major highways and very easy to get to all the different parks. I would stay at this location again.
April 3, 2014
Rated 5 out of 5 by Gunnar1971 this hotel is good
excellent day to stay with my family in this hotel, great price, very friendly and safe.
April 2, 2014
Rated 4 out of 5 by unhappyanniversary Beautiful grounds and villa
We are Gold members at the Vistana Resort property in Orlando. We purchased a 5 day package at a great price to stay at the Villages prior to our owners week at the Resort. Of course, we had to attend the owner update which we didn't have a problem doing. We did upgrade our ownership from a 1 bdrm biennial to a 2 bdrm annual, mostly because our sales rep advised that he would "attach" himself to us after the sale. He also advised he would check our SPG Amex accounts to ensure they were linked with our ownership so that we would properly redeem all our points. Well, we are home now and our Amex accounts are a mess and I have left him 2 messages and surprise, surprise....no call back, still waiting for his help to address the issues as the customer service people (2 of them) have no clue how to help. I'm feeling like I just purchased a lemon from a used car dealer. Sale made, money collected....you are officially on your own! Very disappointed.
April 2, 2014
Rated 5 out of 5 by Scott11027 We always enjoy our stays as the Sheraton Vistana Villages Resort Villas on I-Drive in Orlando
We always enjoy our stays as the Sheraton Vistana Villages Resort Villas on I-Drive in Orlando. We have been there at least a dozen times.
April 2, 2014
Rated 2 out of 5 by KIKI7726 The hotel has great pools, but lacks organization and personal touches.
Just returned from a week's stay. Upon arrival room that we booked (months ago) was not available-had to be put in another room. This room was not ready until well after 4:00 p.m. check-in. Was told someone would call us-never happened. Kept going to front desk to see if room was ready. Housekeeping was sporadic. Hotel was way overbooked and it appeared they could not accommodate everyone (i.e. rooms, chair availability at pools).
March 31, 2014
Rated 4 out of 5 by tcswwa Very Nice Place to Stay
This is a very nice resort to stay at while in Orlando, FL. The grounds are very well maintained as are the pools and other facilities. Upon check-in the clerk did a great job explaining the 3 different locations in the resort, along with the different room choices. We will definately consider staying here again!!
March 31, 2014
Rated 5 out of 5 by Bill201 Great place in every aspect
My wife found this resort online and it looked interesting. We were pleasantly surprised all the way around. Great location, nice appointments, clean and fresh smelling suite, up-to-date appliances, excellent HVAC system, etc.
March 30, 2014
Rated 5 out of 5 by Ken07 A Magical Evening
Being close to the Disney Parks let's everyone maximize their time enjoying the things they love the best. In this case, my granddaughter's visit to the Magic Kingdom. The two-bedroom suite was perfect to spread out and relax after a full day at the Parks.
March 27, 2014