Rated 5 out of 5 by jb64 My First time in Orlando
I have never visited Orlando before. This hotel was the best. There were friendly people and lots of activities. If you don't want to do all of the traditional Orlando things, you don't have to, there was plenty to do at the resort.
Thanks for a memorable trip.
May 26, 2014
Rated 5 out of 5 by PinkPoodle1 This Hotel was so comfortable
I rented three 2 bedroom villas for a total of 10 people. Everyone was very comfortable in their large villa. The villas were clean and roomy. The pool was wonderful. This was strictly a "relaxation" trip and the hotel delivered that! The staff at check in was very accommodating. This was my third stay but won't be my last! Great Hotel!!!
August 12, 2013
Rated 3 out of 5 by AMC17 Shuttle service to Disney limited
The hotel advertises shuttle service to the Disney parks, but it is extremely limited. There is not bus service; only van. The number of people they can carry is small. Reservations are required at least a day in advanced and they book fast. Last return shuttle is well before the parks close. The hotel is nice, but I would only recommend for business travelers. If you are expecting easy access to Disney, you will need to rent a car.
June 18, 2014
Rated 5 out of 5 by Disney4 LOVED IT!!!!!
This was the PERFECT choice of resort accomodations afforded to my family. Our family of 4 stayed in the two bedroom villa in building 10. Everything was clean, spacious, and peaceful....just like home! The resort grounds were groomed well with beautiful landscapes. The outdoor area was a plus due to entertainment for our 4 year old who loved the pirate ship pool and play area! Our teenager also enjoyed the waterslide and pool! The convenience of home and the serenity of having outdoor meals on the screened balcony was heaven sent! We had such a wonderful time that we planned another vacation with the SPG premier vacation specialist! Looking forward to another trip to Disney!
June 5, 2014
Rated 2 out of 5 by smscib Old and filthy hotel room
The first impression of the hotel was good. As we came to our room we found:
Stains on th sofa, two filthy bathrooms,
the entire furniture was old and outdated.
As I complaint at the reception about that the receiptionist offered me to change the room for an additional fee of 45$!
I can´t recommend the hotel
November 1, 2012
Rated 5 out of 5 by Allison27 Lovely Hotel
We had a lovely time at this hotel. The villas were very well stocked and very comfortable. The pool area is lovely. When it starts to storm, they close the pool for safety reasons. However, they do not re-open the pool fast enough once the storm passes. Even with that, I recommend this hotel.
July 1, 2013
Rated 5 out of 5 by PAC1 Very well maintained
Stayed here last minute and wished we had booked more time. One bedroom unit with full kitchen, laundry and balcony-screened. Very friendly staff both at the front desk and on the grounds. Would absolutely stay here again. Close to the Parks. Easy to get oriented to the area.
July 30, 2012
Rated 2 out of 5 by MiMi Unfriendly staff and dirty rooms
Seemed like a nice hotel when we checked it out on line. OMG!!! When we got there....... Unfriendly staff. Dirty rooms. Front desk staff was RUDE and uncooperative.
Overall, very UNPLEASANT experience.
WOULD NOT RECOMMEND THIS HOTEL TO ANYONE.
June 4, 2013
Rated 5 out of 5 by Gburg Wonderful stay with family
We had a 2-bdrm suite for 5 days that more than satisfied the needs of our family of 3 adults and 2 children. Though we didn't spend a lot of time on the grounds, we did have one "off" day in our schedule, which was used to enjoy the various swimming pools and the on-site restaurant. Even though check-out time is 10 AM, we were permitted to stay on the grounds, swim, lounge, and shower in the bath house until our flight time in the afternoon.
I'd read about how aggressive the sales staff could be in trying to sell you a time share, but that was not my experience. We were given the option to attend a meeting, and got a follow-up call about it, but once I said that I was not interested, no one ever mentioned it again.
November 15, 2013
Rated 5 out of 5 by Mooj The best value for great amenities
I stay here every chance I get. The bedding, the size of the room, the deck, views, huge jacuzzi tub, insuite washer and dryer... all amazing.
December 16, 2013
Rated 5 out of 5 by angela224 Great Holiday
This is my third time returning The Sheraton Vistana Villages.The grounds,rooms were kept very clean.Staff very helpful. I have recommended your hotel to many friends and family. See you next year.
September 22, 2013
Rated 4 out of 5 by mehir2003 House Keeping
House keeping not good at all, room wasn't clean enough. Motels do better job then this hotel.
I wouldn't recomend anyone.
December 7, 2012
Rated 4 out of 5 by Jackielv Very accommodating
We had a very nice stay at the Vistana Villages Resort Villas. Our one bedroom unit was super sized, we had a rollaway in there and it never got in the way. We did laundry every night and cooked breakfast every morning. The only issue I had was that the market was not very well stocked and the restaurant wouldn't serve us breakfast at 10:30.
June 17, 2014
Rated 5 out of 5 by Lisa1125 Fantastic!
This was our second time visiting the Vistana I-Drive property. The resort exceeded our expectations. Our 2-bedroom villa had plenty of space and all the comforts of home. The pools had plenty of activities for our children. Do not miss the Friday night Pirate Party at the St. Augustiine pool! We will be back in June to celebrate our youngest daughter's birthday! I highly recommend this property to those who have small children! The only downfall is that checkout is at 10:00 a.m. I did request late checkout and the allowed us to stay until 12:00.
April 23, 2013
Rated 3 out of 5 by Apol29 spacious hotel but no hotel comfort
i like the room since we got upgraded but the staff was not that helpful or friendly. the jetted tub was great but only if we did not see a hair left over. Staffs were short to answer my questions or requests as if they wanna get rid of me and there no SPG gold/platinum line at check-in so I waited for awhile. Internet was down and our room was far away from the main lobby. the staff gave us the number of the provider instead of doing it for us at mid night . Overall it is a great place to stay but you might have better luck at reception.
January 11, 2012
Rated 5 out of 5 by khuonger Very kid friendly!
We just returned from staying 5 nights at the Orlando Sheraton and we had a wonderful stay. We stayed in a 2 bedroom villa and it was beautiful. Very up to date furniture and great kitchen area.
The kids loved the pools and the entire resort is extremely kid friendly with slides, playgrounds and activities.
We will definitely go back!
March 23, 2014
Rated 5 out of 5 by GDaddyH We had a great time
Every aspect of our room and our experience met or surpassed our expectations. The room was spacious, well appointed and very comfortable. Grounds and facilities were well kept and well groomed. Immaculate. Staff was courteous, polite, friendly, helpful. Food was all top-drawer. Even simple fare such as hot dogs were the very best. The only downside, very minor, was a couple of mal-functioning games in the arcade.
June 14, 2014
Rated 5 out of 5 by Kobrakai Halloween Holiday
This was our second stay here now over 2 years and both times we have found the villa's are perfect for what we needed. They are clean, good quality, reasonable price and great size (we had the 2 bedroom). Last year we came with my mum, step dad and sister who also stayed here but only in a 1 bedroom villa and although this was also nice I would recommend if there is more than 2 of you staying to pay the extra for the separate 2 bedroom villa as it's much much more spacious and well worth the extra money as when they saw our villa they wish they had got the bigger 2 bedroom one to save the hassle of pulling out sofa bed each night! Had a breakfast here last year and a dinner this year at Flagger Station Restaurant and both visits the food was very tasty, good portions and worth the price and the staff there were helpful and meals came quick. We didn't have time to use pool's this year but we did last year and they were fun and friendly lifeguards were on while we was there in fact most of the staff seemed nice Kayla at reception checked us in and was much more friendly then whoever we had last year (Not that they were bad last year just she was better) and she also rang through and made a booking for us for something as I didnt have the phone number for it so nice and helpful also sorted out our block 25 request. The only slightly negative thing is the sales side is rather pushy and could do without the hassle of the numerous phone calls (answer machine msgs left) to collect your 'free gift' (this is some money saving coupons which are handy if you really want them but then its their chance to 'try' and sales pitch you ino a share) I know if I wanna buy into something or not so there is no point in chasing people who know they dont want it. Security on gate seemed efficient as we had to use a taxi one day and the guard was questioning the driver as to whom he was picking up/which block he was going to etc before he just let anybody in. Housekeeping were also fine. We didnt have time to do much of the activities on site as we were at the theme parks most of our holiday but from what ive seen they do have alot of activities on for the kids if u do stay on site. So I could go on but all in all to sum it up I highly recommend staying here :-) oh and block 25 is perfect (make a request) as it's not to noisy as pool doesn't stay open as late as the others, its's newer (I think but not 100% sure), near the best pool, shuttle to theme parks picks up from here (if your going to use it) and the market place shop is here so handy if u run out of milk etc!
November 13, 2013
Rated 5 out of 5 by BigBlock455 Wonderful Adventure
Highly recommend as a place to take your family to enjoy the comforts away from home. There is always something to do here rain or shine. I found no issues with the staff – they were very attentive to my requests. Reading some of these negative posts made me laugh in disbelief. I’m not an owner but surely was treated like one. The property is very clean – although there is some construction going on to renovate one of the buildings the grounds are well kept.
To the management – keep up the good work. Only one suggestion – is there a way to control the flying bugs. Before the EPA or some other group goes after me. I didn’t say kill or trap – perhaps there is a natural way to control them. Albeit its Orlando in the summer – I get.
Enjoyed my stay – see you next year.
September 14, 2013
Rated 5 out of 5 by Grammy123 Awesome experience!!
We had an amazing time at the Sheraton Vistana Villages. Our beautiful 2 bedroom villa was in building 25 overlooking the pool. My daughter, son-in-law, grandsons and I all thoroughly enjoyed ourselves. The grounds are beautiful and the staff responded to our few requests/needs immediately. We can't wait to return for another vacation. AMAZING!!
June 15, 2014
Rated 5 out of 5 by icanrecover Great family place to stay
Our vacation started in a 2 bedroom unit that was well maintained with all appliances in great working order. I really liked the idea that my teen kids had their own room which gave us privacy. The unit was away from the large pool area but just a short walk away with a view of the waterfalls. The grounds are likewise well maintained and in the evening you can enjoy a leasurely walk. A restaurant is on site which can be pretty convenient during those spotty Floridian downpours.
Just one thing, if you have young children staying with you, please be considerate of those in the unit below you. Not every night needs to be 'night at the races'.
All in all, we really enjoyed staying at the Sheraton Vistana Villages.
August 23, 2012
Rated 5 out of 5 by kcc2 Everything and more!
This was our first trip to Florida and we decided to stay at this resort based on a referral. We couldn't have been happier! The rooms were well kept and very spacious, the master bath was my dream bathroom, the grounds and pools were beautiful and the staff was friendly and helpful. Any concerns we had were dealt with right away. The location was great and convenient to everywhere where we wanted to go.We stayed over the Christmas holidays and couldn't have been happier. I cannot wait to go back and have recommended this place to all my family and friends.
January 6, 2013
Rated 5 out of 5 by molly19 this hotel meets all family members expectations
I stayed at the hotel with my husband at the key west village. I loved the layout and cleanliness of room. The king side bed made me sleep up to 10:00 am everyday without any back pain. the kitchenette had all the necessary things for quick n light cooking. was glad to see had a washer n dryer. the marketplace was supplied with the basic grocery for any last minute needs. we enjoyed the flagger station bar with there daily happy hour and the menu was great and tastefull. enjoyed very much the pool facility at bella florida village.overall my stay at here was pleasant and highly recommend to couple or family.the staff were very attentive and courtesy.
October 14, 2013
Rated 1 out of 5 by DepositForever Staff not helpful
I checked out with cash, and after week, the deposit held on my credit card had not been released. I have been stayed with to a lot places, and the deposit is always released right after I checked out.
I called back quite a few times but the issue was never resolved: the first time I was told I should wait for a few more days; the second time I was told the person who entered the transaction would call me but it never happened; the third time I was told my inquiry would be forwarded to Research Department and I should wait for another 7 to 10 business days.
After I paid the rent, no one there cares what happened to me.
January 30, 2012
Rated 5 out of 5 by Patsy30 Great Villas
We stayed at the vacation villas for the first time and it was a wonderful experience. Very nice property and would definitely recommend it and also we will return again
May 11, 2014
Rated 2 out of 5 by Platinum51 Platinum51
This is our home time share hotel, we don't usually stay here, but this time we stayed a week. The first condo we went in we did not like & no one came to help us with luggage. We moved & the phone did not work, microwave was broken, the list went on...
Otherwise they did give us points that I had to ask for, but I do love this resort & would still recommend it! One of the staff came in to clean & she was just wonderful!!!
June 24, 2012
Rated 1 out of 5 by PlatinumTraveler Awful stay
Poor experience from check in to departure
June 14, 2014
Rated 2 out of 5 by Grazie I found roach in our room closet.
I was staying at Sheraton Vistana Resort for the 3rd time. I was dissatisfied on my third visit. THE KEYS PLACE was not as good as the other building. I requested for 2 bedrooms but instead, I got 2 rooms with connector. I don't need 2 kitchens. It was ugly. Carpet looks old and dirty. I found roach in our closet. I called the front desk but she did not give me a good satisfying answer. I wasn't happy at all.
June 9, 2013
Rated 2 out of 5 by ladyredd it was ok
I had a short stay here and it was ok but could have been better. I waited in line to check in for a long time with no one making eye contact or at least a smile to acknowledge me then once i entered the room it had a moldy smell to it which drove me crazy. Then i went to take a bath the tub stopper was down with about 5in of water in the tub imagine how gross i felt putting my hand in that to unplug the stopper,my room also looked like it wasn't vacuumed because i was picking up little pieces of debrisdebris from the carpet. My only highlight was being able to buy my ticket at the desk which made my stay other then that it was just ok bur could have been better.
September 13, 2013
Rated 5 out of 5 by akt33 Amazing Customer Service
We had stayed at this resort for 5 days and from the minute we checked in until our departure we had the most wonderful service from Liz. She was extremely welcoming and really went over and above to make our stay a wonderful one. We cannot say enough about her and the amazing service that she had provided. She was absolutely wonderful and we look forward to coming back to see her again.
June 10, 2014