Rated 5 out of 5 by joelynn19 Great mini vacation
I just wanted to say that my stay at the Sheraton Vistana Villages has been great so far. I've come back to this resort each year and I find it much better each time I come. This year, I wanted to single out a waiter at the Flaggler Station Restaurant. The waiter's name is Alex Rivera Peña. Alex was very attentive to me and my family. He would constantly come to our table to make sure if our food and drinks were to our satisfaction. Upon our exit, he thanked us for coming, wished us a great vacation and indicated that he looks forward to seeing us again. Employees, like Alex, make coming to the Sheraton Vistana Villages every year!
May 21, 2015
Rated 5 out of 5 by Msnika Well Taken Care of...
When arriving I had a mix up on my billing info and the front desk member Delanny was so professional in helping me fix the issue. He offered several alternatives I was able to use. I will always choose this hotel when I come to Orlando because it feels like home!!!
May 21, 2015
Rated 4 out of 5 by YankeesFans Breakfast at Flagler
My son and I enjoy breakfast at Flagler restaurant every morning. Armando has been our waiter and he delivers great service every morning. Armando is friendly, polite, and diligent. It is clear he deeply cares about the experience we are getting. As platinum members, we really appreciate his efforts to go above and beyond. Armando takes a great deal of pride in his work and he is a great ambassador for the SPG brand.
May 20, 2015
Rated 4 out of 5 by Buckeyero Staff props
The checkin staff was really friendly. Props to DeAngela for being very accommodating in a sincere way. The complimentary golf cart guys were awesome, two of them in evening..on May 8th. The greeter, a gentleman on May 8th was very willing to help...but DeAngela who was ready to leave even stepped in to help right before. Nelson at Flagglers was really nice as well.
May 11, 2015
Rated 1 out of 5 by 1place1dream where is the concierge?
1. Staff including security, front desk, travel desk, bell boys, all consistently need to be taught politeness and smile! At the entrance at the security i feel that i am being pushed around.
2. Worst and missing bell boys/concierge. How can I consistently have to wait for them to show up just to deposit or collect luggage. I waited 30 mins when storing luggage and 15 mins when looking to collect. NO ONE was around and i had to ask front desk to look for them. And i was interrogated for why leaving luggage. Look, i have an event in Cocoa Beach for a night. If not for cancellation policy, i would have cancelled and NEVER return. AMUSING experience. Is this hotel oart of SPG?
May 5, 2015
Rated 2 out of 5 by Taylynn Horrible experience
This is considered my "home" property and I was treated terrible. No offer of points or gift upon check in. No acknowdlgement of being a gold member.
Terrible food and beverage experience at restaurant by bartender carol and when I stormed out to get manager he was NO help.
May 4, 2015
Rated 5 out of 5 by Tereza54 Fabulous for the handicapped.
I'm not handicapped but stayed in a villa set up for a handicapped guest. I have a handicapped parent and this villa would have been great for her. While here I had a guest that is handicapped visit and the way the villa was set up made her visit mush nicer for her right down to being able to walk into the pool instead of having to be lifted in.
May 4, 2015
Rated 4 out of 5 by Debi520 BEAUTIFUL!
We were very pleased with this property. The rooms were beautiful and clean. I hated to leave! It gave the comforts of home.
April 21, 2015