Rated 1 out of 5 by Mjsobo Sheraton Vistana - Orlando
This was my worst stay at a Sheraton ever! Was so awful. When my colleague and I first arrived to check in, it took over 25 minutes to check us both in, and that is without a line. The person checking us in was so incompetent and told us she had never used a computer before until she moved to Florida. It shouldn't take 25 mins to check in and I was tired from flying across country. Didn't give me free drink ticket when asked as my check in amenity. Rooms were average at best and water smelled like sewer. On day of checkout, after being granted late checkout, room service tried to come in my room 4 separate times and i finally had to leave a note on door saying I had late checkout. Worst Sheraton experience ever!!
October 22, 2014
Rated 5 out of 5 by MLCS Beautiful Unit in St Augustine
We loved our two bedroom unit in St Augustine. Everything had been recently updated and was just gorgeous. Our daughter was a huge fan of the pirate ship in the pool!
We are SVN owners but were there as regular hotel guests and not using our options for the stay. We were very impressed with the facilities.
Our baggage had to be delivered to the resort and the staff was great about getting word to us that they had arrived.
October 22, 2014
Rated 5 out of 5 by Jtnco Great Family Getaway in Orlando
Our family of 5 has severe food allergies and were looking for a place big enough for us to stay, with a kitchen and some fun for the kids, close to Disney World. This property exceeded our expectations, it was extremely clean, with a well equipped kitchen, including laundry! There were plenty of places for people to sleep with two amazing bathrooms, so we were cramped! The staff was amazing, I can't recommend this location enough to people with similar needs to ours.
October 20, 2014
Rated 5 out of 5 by artemis927 Great for cruising
My boyfriend and I love cruising through DCL out of Port Canaveral and like to get away in the winter months. We usually fly down the day before the cruise sets sail and stay at the Vistana Villages.
We love this resort because the rooms are on the affordable side and we can get a night of rest and relaxation (we always request a jacuzzi room) before we head out on the cruise.
We've arrived as late as eleven at night one time and the reception staff was ready and available to check us in. The pool was open until midnight so they even gave us towels so we could go relax pool side.
February 1, 2012
Rated 2 out of 5 by Jacko1975 This hotel needs to be upgraded (rooms)
The rooms need to be upgraded. The pool area is really great, and the grounds are well maintained. A hotel for families, not the business traveler.
October 20, 2014
Rated 5 out of 5 by Malcolm What an Amazing Hotel
This resort was one of the best Sheratons I have ever stayed at. We came for 2 nights for New Years 2011. The location of the resort was in reach of every major Theme Park including (Sea World, Disney World, and Universal Studios). The staff is really nice. And the very spacious rooms in the Key West Phase were amazing! You can also have endless fun at all of their pools. I also like that there is a guard at the entrance 24/7 so only the people staying at the hotel can get in. The only cons were that the wi-fi wouldn't work because they don't have a close enough hotspot and that they don't allow pets. Other than that, everything was fantastic! I can't wait to come back in the Spring!
January 3, 2012
Rated 5 out of 5 by Shaun93 Perfect place to have a vacation
Our family really had a great time at this place. Friendly staffs and awesome pools. We were so glad that my kids loved it there too except timeshare presentation in last day.
When we checked in, a staff told us that Sheraton provided us with free breakfast on checked-out date. It was at 10 pm. so we skipped our breakfast we had prepared and visited to have a breakfast with our kids, but it turned out that it was a place for timeshare sales. The sales guys told us that it took 90 min's but we told him that we had to check out before noon so he could finish almost for 60 min's. It made us packed in a hurry for checking out.
Other than that, we were very satisfied.
December 14, 2013
Rated 4 out of 5 by LG2297 Could've been a great visit, but...
Could've been a great visit, but an encounter we had with a security guard somewhat soured our short visit. After checking in Friday night and driving to our room, we were eerily surprised to notice we were the only guests staying in the building. After dropping off our luggage, we went out to dinner. Upon arriving, we were met by a security guard who started to interrogate us as to what we were doing there. I understand that to some extent it may be her job, but the way she went about it was all wrong. She went so far as to question where our luggage was. On the following day, the building had other guests and we felt a little more at ease. Overall the hotel is nice and had a great amount of conveniences. And although we had a run in with the security guard, we would stay there again.
October 14, 2014