Rated 4 out of 5 by Rudy386 Shortage of hot water
Everything was very nice however there was a lack of hot water and we were forced to take cold water showers on three of our four days there. Room # 23-112
December 2, 2013
Rated 3 out of 5 by ACTFLconvention2013 good location, not much else for business traveler
business traveler; central location; accommodating and friendly front desk staff; while room had necessary amenities and was clean when I arrived, housekeeping skipped a day and had to be reminded; all night there is a periodic "boom" sound--I guess the power flush toilets--that interferes with sleeping (even with earplugs), the one bar open in the evening had no ambiance; many children at the pool at all times; suitable only for family travel and heavy sleepers
November 25, 2013
Rated 5 out of 5 by Mon71 This is an excellent hotel
We stayed for a week and had the best time. It is a beautiful place.
December 4, 2013
Rated 5 out of 5 by artemis927 Great for cruising
My boyfriend and I love cruising through DCL out of Port Canaveral and like to get away in the winter months. We usually fly down the day before the cruise sets sail and stay at the Vistana Villages.
We love this resort because the rooms are on the affordable side and we can get a night of rest and relaxation (we always request a jacuzzi room) before we head out on the cruise.
We've arrived as late as eleven at night one time and the reception staff was ready and available to check us in. The pool was open until midnight so they even gave us towels so we could go relax pool side.
February 1, 2012
Rated 5 out of 5 by Malcolm What an Amazing Hotel
This resort was one of the best Sheratons I have ever stayed at. We came for 2 nights for New Years 2011. The location of the resort was in reach of every major Theme Park including (Sea World, Disney World, and Universal Studios). The staff is really nice. And the very spacious rooms in the Key West Phase were amazing! You can also have endless fun at all of their pools. I also like that there is a guard at the entrance 24/7 so only the people staying at the hotel can get in. The only cons were that the wi-fi wouldn't work because they don't have a close enough hotspot and that they don't allow pets. Other than that, everything was fantastic! I can't wait to come back in the Spring!
January 3, 2012
Rated 5 out of 5 by Sande This hotel and staff are excellent
As a lifetime PLATNIMUM member of SPG I was extremely concerned when I read the reviews the day I was due to arrive. I am thrilled that I did not cancel my reservation.
I was on a business trip for one week and felt like I was in my own apartment with all of the amenities ... Down to dishes, washing machine, dryer coffee maker and toaster. We took the car and did a weekly shopping to fill the refrigerator .
The hotel is clean, the pool with the waterfall is great, the gym small but overall this is an excellent hotel.
No charge for parking and security at this hotel is top notch.
Anything you want or need was just a phone call away. The hotel Manager Angel is a Five Star in my book and David The security guard wonderful. Then there is Chris and Maurice who also were wonderful.
So would I recommend the Sheraton Vistana for sure.
Some great restaurants near by Charley's for the best steak, Moonfish for SUshi and seafood and Tommy Bahama's for the best Tuna Tacos.
Have a great Vacation!!!
September 14, 2013
Rated 1 out of 5 by mwd31 WILL NEVER RETURN
This will be lengthy, but I believe it will be worth your time to read and consider as I am a Starwood Member, and we have family that owns property in Hawaii and has been interested in purchasing additional property until our most recent experience at the Sheraton Vistana Villages Resort Villas, I-Drive, Orlando, Florida.
I recently made reservations at this property for two double room villas and two single bedroom villas for four nights for a party of sixteen people. We were arriving on December 31st and departing on January 4th. Half of our family flew into Orlando, while the other half flew into Tampa so our arrival times at the Villages was at different times.
The first of our family to arrive was my son and his family - his wife and his three very young children (ages 1, 4, and 7); also arriving was my other son and his wife and a daughter-in-law. They arrived early at the hotel at 2:00 P.M. and were told that check-in was not until 4:00 P.M. and that their rooms were "not ready - still needed to be cleaned." My son understood that the check-in time was later, but was inquiring in case they were able to get in early. The person at the desk at that time told my son that they would try and get their rooms available ASAP and that she would call him at the earliest time of availability. NOTE: At one point in the conversation, the receptionist asked my son, if it was "necessary to place all the rooms together?" My son explained "if that is possible, sure, but it is not 'necessary'." He and his family then placed their luggage into a storage area, and they went to the pool. He wrote his cell phone number on a card and gave it to the receptionist.
At 4:30 P.M., I and the other half of our family's flight arrived in Tampa. I contacted my son to let him know that our flight has just arrived. At this time, he informed me that he still had not been contacted about their room. He decided to go to the front desk and check on the rooms and they were STILL NOT AVAILABLE. The receptionist assured him that the housekeeping was working as quickly as possible.
At 6:30 P.M. my party arrived at the Sheraton Vistana Villages. While checking in, it seemed that the receptionist had a sudden recollection as she suddenly asked my husband "Do you know a #NAME WITHHELD?" My husband explained "Yes, that is my son." She explained "I need to contact him too - his rooms are ready." TWO AND ONE HALF HOURS LATER - "his rooms are ready." At that point she began looking around on her desk as if trying to find the card that OUR SON had left with his cell number recorded. In the meantime, I called my son and told him that his rooms were ready. The receptionist while looking for the phone number on the card could not find it.
Upon OUR SON'S arrival at the front desk, we said our "hello's" and as he waited for his keys, the rest of us went to our rooms to get unpacked. When we got to our rooms, NONE of the keys worked. If you are not familiar with the property, it is a bit of a distance between the rooms and the front desk. So, we DROVE back to the front desk and they checked the keys. At this time, I see that my son and his young family, is still waiting on a bell hop to retrieve their luggage from the storage area. I tell him that we will go back and get our bags into our rooms and then, come back and help him get his bags to his room with the children.
We venture to our rooms a second time, and the keys to my husband and my room still do not work. ONE key to the other double bedroom does work, but the other three do not. We drive back to the front desk and by this time I have had it. I ask to speak to a manager. I explain to her the situation that my son and his family have been placed in and that this is not acceptible for Starwood property. She explains that OUR SON did not get into his room because she was told that he wanted the rooms togeter. I told her that he expressed that it would be nice to have them together, but at no time did he expect them togeter. And...if that were the case, I asked her "Why is one room on the 3rd floor, two rooms on the 4th floor, and one room on the 5th floor?" She could not answer. I then told her that this is the second time that we have been over to the front desk because of nonfunctioning keys to MY room. She explains "I will get you into another room."
It is now 8:00 P.M. and my husband and I still do not have a room - it is New Year's Eve and we had all made plans to eat at a local restaurant. Due to the room issue, we have already missed our reservation and have to cancel. Instead, my husband stays to try and get the room situation resolved while I taxi another son and his family back from downtown Orlando.
When I arrive back at the hotel at 9:00 P.M. my husband is in my son's room - he explains "They put us in another room on the 5th floor and when we went to take the luggage up there, the smell of smoke was so bad, it started to burn my eyes - they are now trying to fix the lock on the original room that they had us in on the 3rd floor."
At 9:30 P.M. my husband and I got into our room on New Year's Eve!!
But the story does not end there. We set our alarms for the next morning, as we have a shuttle that is picking us up for the Capitol One Bowl game. When I awake to go to the shower, there is not a SINGLE towel in the bathroom. We search the closets, the kitchen, the cupboards, and I cannot find a towel or even a washcloth. I pick up the phone and dial the front desk and request towels. The woman replies "We will have them there for you right away." TWENTY MINUTES PASS and still we have not towels. At this point, I am angry and I go outside my room to look for towels. I meet the nice maid who explains "We have no towels - the truck has not come in yet." This is at 10:00 A.M. I go to the telephone, I call the front desk, and I say "I had to cancel my New Year's Eve plans because of the this place, I AM NOT canceling my New Year's Day Plans because I have no towels - I don't care if you have to go to the pool to get towels - I want them in five minutes!" Our shuttle was coming at 10:30! We got our towels in less than five minutes.
During the wait, I find the number on the bedside stand for the general manager of the property. I call the number, and I get a recording that he is unavailable. I leave my name, my room number, the length of my stay, and that I would like to visit with him. Not long after the phone call, I get a return phone call to my room from the general housekeeping manager, "NAME WITHHELD", asking if he can be of assistance. I thanked HIM for the return call and his concern but reassured him that my concerns were much bigger than "housekeeping issues." He was kind and explained that the general manager was out-of-the-office "until tomorrow." I explained to him that "I will be in town for the rest of the week" and that I would like for him to leave my contact information with the general manager. He assured me that he would and wished me a nice stay. This phone call took place on January 1st. Again - I was departing on January 4th.
In the meantime, my other son, who owns Starwood property in Hawaii has already received his second phone call IN LESS THAN 12 HOURS about a meeting from a Starwoods representative on property management - the second phone call coming after he expressed the evening of arrival in the first phone call that he had NO DESIRE to invest in ownership at this property considering the extreme difficulties that we experienced upon check-in. They would receive a THIRD phone call of the same nature the next day harrassing them about Starwood points!
Finally, on the evening before we depart #TWO FULL DAYS# after the general manager is supposedly returning, I get a voice message from the general manager on my room phone while we are at dinner #5:00 P.M.#, explaining that he is returning my call. When I try to contact him later, there is no answer and I do not leave a message as we are departing at 4:30 A.M. the next morning.
Needless to say, we will NEVER return to this property and I am so very disappointed that this is Starwood affiliated. I am not looking for a handout, but take great steps to find the best accommodations for our family when we travel, as we travel great distances with our whole family #of all ages - we took my parents also who are in their 70's# together. This whole experience really put a damper on our trip, and I do NOT want to go through this ever again. I have lost total faith in the Starwood chains, and now, unfortunately will proceed with great caution. My hope is that you will contact the property to make sure that this does not happen again to any families in the future.
I was most disappointed that there seemed to be so little communication and lack of follow-up or desire to accommodate the customer.
January 5, 2013
Rated 5 out of 5 by Kathy1 Great Family Vacation Great Hotel
Can not say enough about the hotel and your staff. Have a Family of 7, Stayed in a 2 bedroom condo. Perfect Fit, Slept Perfect, Beds are Phenomenal very comfortable, feels like your sleeping in your own bed. Condo is Extremely Clean, and well stocked. Housekeeping was
overly Attentive to all our needs. House Keeper Beatrice Desir was a 5Star Employee. Engineering Associate Edwin Ruiz was overly helpful and Extremely Friendly. Front Desk Clerk Leah was Friendly and Very Informative also a 5 Star Employee. Restaurant Was Perfect, Clean, Great Food, Service was above and beyond Great. Specifically Taniel J, Super Friendly, and Was one of the best Servers I have ever had. Everybody made you feel at home, and made the Stay and vacation that much more enjoyable. The Hotel amenities were beyond expecations. Thanks for making our stay very memorable and Will be sure to Highly recommend to future guests.
November 24, 2013