Rated 3 out of 5 by ron2015 Really a Timeshare
My wife and I were staying at the Vestana during a business convention. We have stayed at similar Starwood type facilities in the past and were looking forward to our stay at this location. At check In the experience was very welcoming. We were informed that the cleaning was to be done every two days. we checked in on Saturday and the first cleaning was on Sunday. On Monday they cleaned, because our reservation was changed to the family rate. They also cleaned on Monday and never came again.
We ran out of clean towels and after a series of questions, being told it was a time share situation, the woman on the phone said she would provide towels as a courtesy, but would charge 10.00 per towel in the future.
Also during the week we ran out of toilet paper and my wife had the same type of conversation.
Please understand that my wife and I are not demanding, and really enjoyed the unit. It would have been nice to have been informed that cleaning, fresh towels and toilet paper was our responsibility.
We always have a pleasant experience at all the Starwood properties, this is the first time I felt I needed to make some comments.
November 8, 2014
Rated 1 out of 5 by dreamtso customer experience
My family and I stayed during the October holiday weekend. As Owners for over 10 years we have come to expect high quality to match the price that one invest in the starwood experience. To be brief, when we checked in we found mold on the bathroom walls and floor molding. I contacted starwood first and later management at vistana villages to share the experience and pictures I took they offered....I didn't ask to credit my account. it didn't happen, I contacted them again still nothing. so I cant in good confidence recommend staying knowing they cant deliver on what they promise.
November 14, 2014
Rated 4 out of 5 by To69 Cleaning has killed our stay
I am travelling agent in France
The confort in the resort was really Nice !
Good équipement in the room
But during our stay (5 days ) the cleaning as been done twice.
One day cleaning staff came at 5 pm We hurry to leave the room to let her work and when we came back , 2 hours after, nothing has been done !!
November 16, 2014
Rated 3 out of 5 by neil32 It,s just too noisy so very little sleep
We have just returned from staying 7 nights in building 1 in the bella area of the resort. The rooms themselves are nice but a little snug.
Our room overlooked the main pool deck and at 7.30am every morning there would be loud music playing from the pool area even though there was no one using it, it woke us up every morning as it was so loud, it must be on a timer as when we were the the clocks went back so for 2 mornings the loud music came on at 6.30am so for the seven days we were not allowed to snooze in bed due to the noise.
I rang reception and complained 3 times even speaking to Jennifer Perez (front desk lead) who was very sympathetic and apologised numerous times but the very next morning after speaking to her the music kicked off at 6.30am.
Also you can hear every toilet in the block being flushed all hours of the day and night, so after my 7 days of virtually no sleep I was glad to get out of there.
November 5, 2014
Rated 5 out of 5 by artemis927 Great for cruising
My boyfriend and I love cruising through DCL out of Port Canaveral and like to get away in the winter months. We usually fly down the day before the cruise sets sail and stay at the Vistana Villages.
We love this resort because the rooms are on the affordable side and we can get a night of rest and relaxation (we always request a jacuzzi room) before we head out on the cruise.
We've arrived as late as eleven at night one time and the reception staff was ready and available to check us in. The pool was open until midnight so they even gave us towels so we could go relax pool side.
February 1, 2012
Rated 5 out of 5 by Shaun93 Perfect place to have a vacation
Our family really had a great time at this place. Friendly staffs and awesome pools. We were so glad that my kids loved it there too except timeshare presentation in last day.
When we checked in, a staff told us that Sheraton provided us with free breakfast on checked-out date. It was at 10 pm. so we skipped our breakfast we had prepared and visited to have a breakfast with our kids, but it turned out that it was a place for timeshare sales. The sales guys told us that it took 90 min's but we told him that we had to check out before noon so he could finish almost for 60 min's. It made us packed in a hurry for checking out.
Other than that, we were very satisfied.
December 14, 2013
Rated 3 out of 5 by Disneywarrior Housekeeping and customer service lacking
Overall great location. Close to all attractions. We liked the kitchenettes and in room laundry facilities on our 2 week trip. We had 2 rest/ no park days in which we enjoyed the pirate splash park, the 2 dry playgrounds and the main pool. My complaint is that during our 2 day hiatus, our room was not cleaned at all. I called to arrange a later cleaning, they never showed up, and they refused to clean before 12 pm the next day. I had to go to the lobby and demand they clean immediately or I doubt they would have come at all. The marketplace restock is a good option but only get essentials because over priced.
November 22, 2014
Rated 5 out of 5 by Malcolm What an Amazing Hotel
This resort was one of the best Sheratons I have ever stayed at. We came for 2 nights for New Years 2011. The location of the resort was in reach of every major Theme Park including (Sea World, Disney World, and Universal Studios). The staff is really nice. And the very spacious rooms in the Key West Phase were amazing! You can also have endless fun at all of their pools. I also like that there is a guard at the entrance 24/7 so only the people staying at the hotel can get in. The only cons were that the wi-fi wouldn't work because they don't have a close enough hotspot and that they don't allow pets. Other than that, everything was fantastic! I can't wait to come back in the Spring!
January 3, 2012