Rated 1 out of 5 by dreamtso customer experience
My family and I stayed during the October holiday weekend. As Owners for over 10 years we have come to expect high quality to match the price that one invest in the starwood experience. To be brief, when we checked in we found mold on the bathroom walls and floor molding. I contacted starwood first and later management at vistana villages to share the experience and pictures I took they offered....I didn't ask to credit my account. it didn't happen, I contacted them again still nothing. so I cant in good confidence recommend staying knowing they cant deliver on what they promise.
November 14, 2014
Rated 4 out of 5 by To69 Cleaning has killed our stay
I am travelling agent in France
The confort in the resort was really Nice !
Good équipement in the room
But during our stay (5 days ) the cleaning as been done twice.
One day cleaning staff came at 5 pm We hurry to leave the room to let her work and when we came back , 2 hours after, nothing has been done !!
November 16, 2014
Rated 3 out of 5 by ron2015 Really a Timeshare
My wife and I were staying at the Vestana during a business convention. We have stayed at similar Starwood type facilities in the past and were looking forward to our stay at this location. At check In the experience was very welcoming. We were informed that the cleaning was to be done every two days. we checked in on Saturday and the first cleaning was on Sunday. On Monday they cleaned, because our reservation was changed to the family rate. They also cleaned on Monday and never came again.
We ran out of clean towels and after a series of questions, being told it was a time share situation, the woman on the phone said she would provide towels as a courtesy, but would charge 10.00 per towel in the future.
Also during the week we ran out of toilet paper and my wife had the same type of conversation.
Please understand that my wife and I are not demanding, and really enjoyed the unit. It would have been nice to have been informed that cleaning, fresh towels and toilet paper was our responsibility.
We always have a pleasant experience at all the Starwood properties, this is the first time I felt I needed to make some comments.
November 8, 2014
Rated 3 out of 5 by neil32 It,s just too noisy so very little sleep
We have just returned from staying 7 nights in building 1 in the bella area of the resort. The rooms themselves are nice but a little snug.
Our room overlooked the main pool deck and at 7.30am every morning there would be loud music playing from the pool area even though there was no one using it, it woke us up every morning as it was so loud, it must be on a timer as when we were the the clocks went back so for 2 mornings the loud music came on at 6.30am so for the seven days we were not allowed to snooze in bed due to the noise.
I rang reception and complained 3 times even speaking to Jennifer Perez (front desk lead) who was very sympathetic and apologised numerous times but the very next morning after speaking to her the music kicked off at 6.30am.
Also you can hear every toilet in the block being flushed all hours of the day and night, so after my 7 days of virtually no sleep I was glad to get out of there.
November 5, 2014
Rated 3 out of 5 by Disneywarrior Housekeeping and customer service lacking
Overall great location. Close to all attractions. We liked the kitchenettes and in room laundry facilities on our 2 week trip. We had 2 rest/ no park days in which we enjoyed the pirate splash park, the 2 dry playgrounds and the main pool. My complaint is that during our 2 day hiatus, our room was not cleaned at all. I called to arrange a later cleaning, they never showed up, and they refused to clean before 12 pm the next day. I had to go to the lobby and demand they clean immediately or I doubt they would have come at all. The marketplace restock is a good option but only get essentials because over priced.
November 22, 2014
Rated 5 out of 5 by DuchessMom Perfect Location
This is a great hotel for families. get a two bedroom suite! wonderful location near sea world, Disney and other main attractions. gated facility is top notch. Decor is upscale and comfy. Granite, modern furniture. Wonderful if traveling with couples or kids. Friendly staff. Absolutely no complaints....fabulous experience.
November 12, 2014
Rated 5 out of 5 by chalgi26 Great Family Spot
Great Stay, Staff was very friendly.
November 24, 2014