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Rated 4 out of 5 by 555 reviewers.
Rated 3 out of 5 by Front desk staff needs refresher course on hospitality and customer service Front desk staff do not listen to customer requests. They do not call back for check in when they stated they would. We were locked out of room coming back from pool and did not have an ID. The desk staff stated it was probably due to placing key near phone. How do all three keys in different places all deactivate.? Apparently all issues are the customer'service issue. August 29, 2015
Rated 4 out of 5 by Very helpfully staff Right from the checking in, the staffs were very helpful. One name that stood out was Miss Ocean, she ensured the checking in and luggage room service went smoothly. The pool was fantastic and guests were very amicable. I would definitely return as I've done for the last five years. Thanks guys! August 29, 2015
Rated 5 out of 5 by Activities staff Madeline Juarbe was extremely friendly and courteous every time we needed something at the "Keys" activity center. August 24, 2015
Rated 4 out of 5 by very friendly activities staff Robert Bithorn and Allie Cruz are outstanding representatives of your brand August 20, 2015
Rated 5 out of 5 by My taterchips The only issue I had was with the items supplied to do dishes with. The dish washing liquid was watery and a handie wipe towels. Both of which are extremely difficult to use to clean baked on messes. I went to Publixs and purchased dawn dishwashing liquid and a scrubber to take care of these problems. I know this may seem petty but it is just my thoughts. August 16, 2015
Rated 5 out of 5 by Absolutely Amazing Resort! My family and I have stayed here 3 times since 2012. The resort is absolutely beautiful, the pools are large and everyone is friendly. This time we were fortunate enough to get an upgrade to a one bedroom villa premium. We've always had such an amazing experience however this past trip housekeeping was very lackluster. The furniture was a little dusty, they forgot to sweep the floors & one night housekeeping forgot to give us washcloths. After calling the front desk everything was resolved and the staff was very nice to accommodate our concerns. We believe we'll make this resort our place to stay every time we visit Disney or Universal Studios. August 14, 2015
Rated 1 out of 5 by Needs staff customer service training. Lack of customer service skills and lack of property maintenance. Room was infested with roaches and all room furniture had a very old and humed smell. My sleep and my family's sleep was terrible due to the fact that the room was infested with roaches, my daughter and my wife are fobic to roaches. Supervisor Yamaris Rivera, reactive and rude and unwilling to solve any inconveniences caused from to Hotel to the Guest, sounded disturbed when approached with our concern, just as another female supervisor that was on duty while Yamaris was off (can't recall her name) and when i called asking for Yamaris which was the supervisor that I had initially spoken to about my concern...not only I've had to explain every thing again, but I was just shocked with her unwillingness to listen and her response to my comments... I didn't write her name down but I've called on Friday, August 7th around 11:00 am (look at the schedules) Totally unacceptable. They've acted as if they were doing us a favor. For a Sheraton Resort in Orlando....I have a lot to tell my family and friends on my social network. August 9, 2015
Rated 5 out of 5 by I love this place We had a great time, the kids loved the pool and all the areas like the little playground. The room was very clean, gorgeous and big enough for 3 kids. The staff was really friendly and attentive with everything we requested. The only bad thing was the internet. It didn't work properly and I lost signal many times. But with the beautiful view I had outside, I didn't care having any internet. I really appreciate they extended my stay for one more day. I can only say great things about my experience with Sheraton. (Except for the internet) :))) August 9, 2015
  • 2015-09-01T11:47:15.858-05:00
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