Rated 3 out of 5 Terrible Customer Service
We used the time shared from a friend and when checking in were offered a chat to hear about time share. I was by myself and explained repeated times I wanted to check with my family before committing. I was pushed to commit until I said, the guy was making me extremely uncomfortable.
The phone's alarm woke us up at 6am next day. We called to cancel all alarms but next day we were woke up at 2am. We unplugged the phone, as they were clearly unreliable. The dishwasher wasn't draining. We had to call twice to have it fixed. The washer didn't have cold water. We didn't bother calling for that one cause requesting help twice for everything was annoying.
During our stay we considered getting the time share but after the horrible service received, we knew we didn't want anything to do with the hotel.
The last day we went for buffet breakfast and found out coffee and juice had to be paid on top... cause people don't usually have those for breakfast?
So not interest in ever going back to this hotel.
March 27, 2015
Rated 5 out of 5 by kakkarn Amazing experience on the property
We are a family of 4 and stayed on the resort for 7 nights ( 11/16/12 - 11/23/12) in a 2 Bd/2 Bath condo. I loved this property. The suite had everything you would wish for...it was rather lap of luxury for me. Huge Master bath with Jacuzzi tub, Fully equipped kitchen w/granite counter top, washer dryer, balcony, great pools and restaurants on site. Staff was very friendly. Special thanks to the staff who brought all our luggage to the unit..we didn't have to lift a single bag. Next time you are visting Orlando for a family vacation...Sheraton vistana is a no brainer.
Forgot to mention this hotel was very close to Disney and local shopping. Walmart supercenter is 1.6 miles...on Vineland Rd
November 26, 2012
Rated 5 out of 5 by LeoGoSAINTS Best Condo Value Close to Disney
We have been Disney Annual Passholders for the past 3 years and visit 4-5 times per year. Over the past 2 years we have stayed at the Vistana Resort Villages. We get to Epcot and Hollywood Studios in 10min, Magic Kingdom Parking in 13min and Animal Kingdom in15min. We open the parks and leave at 12 for lunch and our 4 year olds nap. We return to the parks at 4 to 8:30. The resort has the best Beds and the rooms are clean, spacious and newly renovated. Great pools and grounds. Starbucks is served on grounds and across the street. WalMart, shopping close.
January 30, 2012
Rated 1 out of 5 by edshow Terrible experience
My wife and I only spent Saturday, November 23rd, at your resort because the room to which we were assigned was so small. It was nothing like the layout on the web site and was told by a housekeeper that we ended up with the smallest room compared to other one bedrooms. We were expremely disappointed and will never use your facility again. We checked into another resort across the road and could not believe the difference. I checked out on Wednesday, November 27th, and was never asked why I was leaving the resort four days early...terrible! I will warn other people of our disappointment and encourage them to check things out before they agree to stay at your villa.
December 1, 2013
Rated 5 out of 5 by cool GREAT VACATION
We just stayed at this resort for 8 days and it was amazing. This place is so clean and the staff is very friendly. Our room was very clean when we got there and anytime we needed something the staff was right there to meet our needs. I would definitly come back to this resort. It is very family oriented and I felt safe letting my teenage kids walk around and swim later at night without parental supervision. One thing I would recommend is more staff supervision at the pools or some cleaning of the pools from debris during the day. Otherwise it was great. This is a great family oriented resort!!!
April 14, 2012
Rated 4 out of 5 by Michael3168 Great location, great rooms, good value
Our family has stayed here twice in past couple years. We love the location within minutes from WDW and only an hour to Cocoa Beach. My daughter loves the 7 swimming pools (yes we pool hopped all 7), my wife likes the clean rooms, and I like that there is more room than just a standard hotel room as you get a complete kitchen, living area, and seperate bedroom. So if you want to eat meals "at home" you can. It's also very close to a drug store and fast food options. We will stay here again.
October 24, 2011
Rated 1 out of 5 by shelntim Our last stay
We have come to stay at this hotel many times. We have always had a comfortable stay. Unfortunately, this time was unacceptable. In our 2nd bedroom, the sheets were stuck together with a candy that had melted and pieces of the candy were also stuck in the carpet. How can I believe the room was properly cleaned? I was also sweeping up potato chips in the dining area. We didn't eat potato chips. I'm afraid the hotel that I loved really let me down this time. Upon checking out, I expressed my dissatisfaction and was told that "housekeeping would be emailed". This is how you treat a guest that stays with you twice a year?
December 9, 2013
Rated 5 out of 5 by Bex680 Friendly staff
We arrived after a long drive to be met my a friendly reception team. This was our first stay at a Sheraton so when we were passed over to the 'welcome team' we naively thought it would be just that. Instead it was a rather aggressive invitation to a sales pitch for time share. Now I didn't mind being asked the question but I did mind the onslaught that folloed our 'no'and refusal to accept that we didn't want to attend. We even asked him to respect our decision and he still carried on.
So we left the desk feeling very angry! It was not a good and relaxed start to our holiday at all. Fortunately the other staff more than made up for him and we were made to feel welcome and valued.
Our accommodation was beautiful and had some lovely luxury touches like the big spa bath. The kitchen was well equipped and I loved having the washer dryer. The security team were friendly but also vigilant and made us feel safe.
August 28, 2012