Rated 4 out of 5 by Pennycharlie Wi fi
For four days and after a number of calls to the desk I was finally offered a hotspot only after a call to ask for the manager. I do not have a cell phone and this was my only means of communication. To say the least offering free wi fi that does not work was ridiculous. Also I did not have a vehicle and had to pay each time I called for transportation outside of the resort.
I was having a problem with my air canada tickets and realized there was also a charge for toll free numbers and with airlines you are often on hold for a long time.
I like staying there but for the price and resort fee charges I am looking for accommodations else where for my next trip.
March 5, 2014
Rated 5 out of 5 by DanPam Vistana is top notch
My wife and I stayed at Vistana and had a very enjoyable time. The security in the resort and condition of the villas and the grounds are very impressive. Very clean and beautifully landscaped and put together. The one room villa that we stayed in was superior to any hotel room that we have ever stayed in. Large and extremely comfortable with kitchen facilities, 2 bathroom sinks, a large walkin shower, a huge dining and living area, and a jacuzzi in the huge bedroom. Definitely will stay here in the future. Almost forgot to mention, 10 minutes from the Disney parks and with restaurants and shopping just 2 blocks away.
February 12, 2014
Rated 5 out of 5 by Rich2910 Quite simply.......AMAZING!
I have worked in the hotel, travel and leisure industry for over 20 years in countries such as Spain, Greece, Cyprus, Turkey, India, Dominican Republic and Portugal and this hotel stay rates amongst the top hotel stays I've ever had. I was traveling with 4 adults and 2 children aged 3 years and 14 years old and the facilities, location and standards are superb. The pools and areas were so clean, the activities kept us all entertained, the fun team had a fantastic variety of events each day, the villas are so well equipped that this stay was quite literally a stay home away from home. EVERYBODY went out of their way to make the stay 'hassle free' from the front desk to the housekeeping staff. My only complaint was that 2 nights was just not enough!.....I have no hesitation in recommending this hotel!
March 5, 2014
Rated 3 out of 5 by mchughone Great ammenities and grouds, staff need some attention
The Vistana Resort in Orlando offers many ammenities with a great variety of activities and options for a great vacation.
The opportunity was with the overall interaction with staff. When walking the grounds, if you encountered a staff member there was rarely eye contact, a smile or a friendly "how are you". I always initiated a "good morning" or "hello" and rarely got a response.
There were however a few standouts. Katie at the Cascades pool grill/bar was awesome. All your staff should mirror her pleasant demeanor and overall customer service.
On the otherside of the resort, Susan who worked at the SuperPool/Zimmies outside bar/grill left much to be desired. She did not address patrons quickly. The only time that she cracked a smile was when she was handing you her bill, which tells me she just wanted me to go away.
March 4, 2014
Rated 4 out of 5 by Lenny88 Check in -Check out
We did have a great view from our room and the room was neat and clean. We did have to call a few times to get extra pillows and wash cloths. The big thing that got us upset was on Sunday, check out day there was a knock on our door at 10:02am asking us to please check out. We do not like to be thrown out of our room 2 minutes after check out time. We were delayed in getting into our room. This was very disturbing since we are "Legend" owners of this property.
March 4, 2014
Rated 5 out of 5 by tj3910 Exceptional Service
I have been to this location numerous times and will be back for many more family memories. The staff is so accommodating and the amenities are always top notch. Cleanliness is a priority for my family and I have never been disappointed at this location. I would highly recommend this resort to all looking for a wonderful time in sunny Florida.
February 24, 2014
Rated 2 out of 5 by tcsarah02 Unfriendly
For the price to pay at this resort, you would think that above average service would be provided. The facility was great and better than expected, however, the staff was very rude and sarcastic. The shuttle was over 20 minutes late to pick up to take us to the park, and left promptly on time from leaving the park, luckily we got to the bus pick up a few minutes early. If you are just looking for somewhere very nice and spacious to stay this would be acceptable, if you are willing to deal with rude and unfriendly staff.
March 11, 2014
Rated 5 out of 5 by SeattleJohnny Exceeded our expectiations
We just left the Sheraton Vistana (2/21) after a week in a very comfortable, spacious two bedroom suite. The central location to Disney, Universal etc. and comfortable beds, kids activiites (tennis, basketball, shuffleboard, and pool-side music entertainment) and terrific pools exceeded our expectations. We had a agreat week! Definitely will return to this location at some point in the future.
February 22, 2014