Rated 5 out of 5 Mission Accomplished
I want to thank the entire staff of Sheraton Vistana for making our Dream Vacation a reality. I can say with certainty that you have exceeded our expectations. Accommodations exceeded our expectations, customer service was above and beyond any other hotel I have personally experience after a 23 year naval career and travel. A few kinks with transportation had to be addressed at the beginning due to special transportation needs but that was not in any way a complicated item that affected our vacations. With a party of 7 in my vacation group Vistana went above and beyond and won our hearts.
I would suggest for anyone to rent a car for better flexibility, accessibility and increased possibilities of things to see or do.
July 23, 2014
Rated 4 out of 5 by Irish4 Beautiful setting, wonderful staff but needs attention...
stayed here from 15th to 29th June 2014 in two bed 'villa'. Starting with positives - very impressive setting and layout of the whole 'village' resort . Shop, restaurants, bars, pools etc. The resort is immaculately clean and well kept. Staff are very helpful and attentive. Feel good security presence all around the resort - but not intrusive in any way. Couple of issues need attention though - We arrived to check in and duly queued. Three guest families in front of us. There were 6 people behind the reception desk , though only two were dealing with checking in. Others seemed to be chatting and waiting to hand out 'welcome pack' information. We queued for over 40 minutes, having been in transit from Ireland for about 14 hours. Surely if staff are behind the counter they should mostly be dealing with checking in the guests? We opted for the special offer of breakfast for 2 each day instead of cleaning service. I think we went about 4 or five times for that breakfast. A couple of
matters which I found strange on breakfast was the absence of juices available - unless you wished to pay EXTRA ??? That is on top of the 12.95 US per breakfast ? In addition, the only cereals seemed to be cinnemon grahams. boxes and boxes of the stuff. replenisihing of froodstuffs was very poor with a long wait for that to happen. All in all the 'free' breakfast in my view is an option better rejected.
FInally, on entering the villa there was a smell of damp from a leak somewhere. I reported this on two occasions but didn't get any follow up inquiries about it. I have to say that I didn't expect the problem to be fixed but I did expect some contact or an examination of the problem .
We did request a pool view villa , but we were not facilitated, nor was our request even acknowledged.
All in all, I would return to this resort and wouldn't let my observations prevent that. But a four star(?) resort needs to have the four star service.
July 4, 2014
Rated 5 out of 5 by Sixofus Great spot for a family vacation!
We loved our 2 story villa! We were close the two pools, it was quiet, convenient and clean! Our only suggestion is to NOT charge for on site recreation, such as for tennis, mini golf, etc. Towels should be located at the pools for easy access too.
July 7, 2014
Rated 5 out of 5 by Ali20 Great Resort
Stayed here for 14 nights as our Orlando holiday base. Great location for all Parks and shopping. The 2 bedroom villa was spacious and comfortable - beds were fantastic. Rooms were cleaned daily. We stayed in the Fountains area, the pool was a good size and deep enough for the kids to play and enjoy the waterfall. MarketPlace was well stocked and reasonably priced. Tiki Bar drinks were great - Pizza was average though. Staff were friendly, however I didn't appreciate the frequent pressure to attend a sales presentation for Sheraton, we were very clear on checking in that we weren't interested. Hired the Surrey bike to explore other areas of the resort and had a poolside massage which was good value. Great family accommodation.
July 8, 2014
Rated 5 out of 5 by cnwo4life Superb vacation destination
My family had a wonderful time at your resort. Breakfast at Zimmies was made special by such a great team you have working there. Noise was never a factor even though we were right beside the pool. Excellent room with great beds and a small, but very nice kitchen.
If I had to add something it would be if logistically possible, the addition of a lazy river would just be icing on the cake. Thanks guys, and my family will see you again soon.
July 22, 2014
Rated 5 out of 5 by TennesseeVisitor01 Great Family Vacation
This was our second year in a row staying at this great resort with great amenities. It is close to all of the major attractions, restaurants, and shopping. The entire family felt safe and secure while staying on the property. Rooms (2-bedroom villa) were clean, quiet, and spacious. We decided while we were there to make arrangements to return next summer and more than likely will become owners.
July 22, 2014
Rated 5 out of 5 by kakkarn Amazing experience on the property
We are a family of 4 and stayed on the resort for 7 nights ( 11/16/12 - 11/23/12) in a 2 Bd/2 Bath condo. I loved this property. The suite had everything you would wish for...it was rather lap of luxury for me. Huge Master bath with Jacuzzi tub, Fully equipped kitchen w/granite counter top, washer dryer, balcony, great pools and restaurants on site. Staff was very friendly. Special thanks to the staff who brought all our luggage to the unit..we didn't have to lift a single bag. Next time you are visting Orlando for a family vacation...Sheraton vistana is a no brainer.
Forgot to mention this hotel was very close to Disney and local shopping. Walmart supercenter is 1.6 miles...on Vineland Rd
November 26, 2012
Rated 5 out of 5 by LeoGoSAINTS Best Condo Value Close to Disney
We have been Disney Annual Passholders for the past 3 years and visit 4-5 times per year. Over the past 2 years we have stayed at the Vistana Resort Villages. We get to Epcot and Hollywood Studios in 10min, Magic Kingdom Parking in 13min and Animal Kingdom in15min. We open the parks and leave at 12 for lunch and our 4 year olds nap. We return to the parks at 4 to 8:30. The resort has the best Beds and the rooms are clean, spacious and newly renovated. Great pools and grounds. Starbucks is served on grounds and across the street. WalMart, shopping close.
January 30, 2012