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  • United States
  • Florida,
  • Orlando
  • 8800 Vistana Centre Drive
  • 邮政编码 32821
  • 地图

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Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Rated 4.2 out of 5 by 397 reviewers.
Rated 3 out of 5 by Vistana Resort Striving to become Sheraton Basically this is a timeshare property that was acquired by Stanwood and the services do no compare with other Sheraton properties. While it is a very large resort with many pools and outlets, while it has large rooms and it is all suites, the service quality needs to raise up to Stanwood standard. For a platinum traveler, it lacks the "it". You get lost in the crowd and commonality. Suites are spacious but quite plain and some villas are quite dated. Make sure that you get a suite in a newer or remodeled section. For instance Cascades are better than Lakes and so on. It is hard to get the elite recognition at this property. Pools are decent and some of them are large enough, but they present inconveniences. The towel policy is embarrassing : one per person and you need to use a card. This rationalization works in different regimes, but for the hospitality industry, this is a bum. There are no umbrellas at all which means you are forced to stay in the sun. It could be very crowded and impersonal. Food is bland like the Zimmies' breakfast. This particular restaurant needs a remodeling. The carpet is spotted and pulled off. It could be gross. The Market is convenient for small items shopping and groceries. Lobby is unwelcoming and noisy. Service is spotty. There are people are individually nice like one of the managers (Oscar), but overall does not have a Starwood service culture. Grounds are generally well kept and the property looks and feels tropical. It is also safe because it is a gated community in itself. It is also conveniently located to different attractions. September 12, 2014
Rated 3 out of 5 by Decent hotel but uneven service The room was a pleasant surprise - highlights include granite countertops, comfortable beds, a Bose CD player/sound system, large master suite, in-room washer/dryer and 3 flat-screen TVs. Free internet for up to 10 separate devices was very appreciated. The on-site commissary had a deli and Starbucks coffee bar which made running to the local Publix optional. Pools were in good condition and had zero-entry areas for the little ones as well as deeper areas (5+ feet) for the older kids. Parts of the property could use some renovation including reception and restaurant interior (being started in Sept 2014) and the parking lot could use a resurfacing. Service was very uneven - our unit was largely clean although some surfaces were regularly ignored (e.g., our phone had a layer of dust on it). We had an issue with soap foam coming out of a toilet - both housekeeping and maintenance were on the spot within minutes of our call. Retail associates were very friendly but the poolside bar was a bit slow. Major turnoff - this is a vacation ownership property, so we received approximately 5 calls from the sales staff despite being there for a 3-day weekend. We were charged a $100 miscellaneous fee post-checkout. The sales staff mistakenly claimed we received their perk package (we received nothing), even though we never met a salesman nor attended a sales meeting. A subsequent call to the hotel the next day revealed that we were charged in error and that the fee would be refunded within one week. I requested an e-mail substantiating this error and that a refund would be processed. 10 days later, I have yet to receive neither the e-mail or the refund. Overall, this was a ok value for the price but we will likely stay elsewhere for next Orlando trip. September 10, 2014
Rated 5 out of 5 by Simply wonderful!! Great accommodationsand very convenient. We have a large family (6) so finding accommodations that fit us is usually difficult. The 2 bedroom 2 bath villa was very comfortable with a full kitchen, a washer and drier and patio. The large pool with the splash area was fantastic for my 5 year old. This pool also has a deeper side so you don't feel like you are in a "kiddie pool". The hotel is very close to Downtown Disney, tons of restaurants and shopping. We had a wonderful time! September 4, 2014
Rated 5 out of 5 by 6th visit We have been going to SVR since 1999 and when we visit Florida we never need to consider anywhere else. SVR is a large complex but each section of the resort makes you feel that you are the only section. The pool choice is good, staff are friendly and the place feels secure. SVR is always spotless and the location is perfect for the Disney/Universal and SeaWorld parks. Rooms are well equipped and spacious. Need I say more! September 15, 2014
Rated 3 out of 5 by Great Locationdolphin but.. Check in 8 minutes Reach the villa from main gate 5 min Villa status 4 star : spacious welcoming pretty useful Clean less of villa. Bed frame was dusty, shower had hair around and smell like bleach kitchen was ok Coffee setup: 3 bag for coffee but only 2 creamers, no refill is provided Room amenities: shampoo body soap is provided only if requested.(if requested allow 15/20 min for delivery) No daily service Villa was reserved for 4 sofa bed was not ready, when ask to prepare it operator Danny mentioned you have to make your own bed sheets are in the closet. Check out experience: Heidi wasn't helpful when bring up the issue encounter has laugh about it and say she didn't know. September 9, 2014
Rated 3 out of 5 by Big Rooms, Average Sheraton Pros: - Many pools - Large villas (we stayed in 2 bed) - Close drive to Disney - Updated kitchens in Villas - Market is well stocked and has great breakfast sandwiches - Free parking outside Villa Cons: - Difficult to get around resort without a car (too large to walk, cabs can't come past gate) - Shuttles to Disney are infrequent, not convenient times, and only go to Epcot - House cleaning was disappointing (didn't restock many of the usual items such as shampoo, water) - Hotel just felt run-down on outside (old elevators, walls in need of painting) September 8, 2014
Rated 5 out of 5 by Thank you, Rica!!! Overall, I thoroughly enjoyed this resort. I found the rooms very comfortable and fully equipped with typical living necessities. Whenever we did have to call staff for some reason, they were polite and very quick to respond and meet our needs. In addition, I found that all facilities were kept very clean and orderly. There is really a lot to choose from here! For me, my last day here made all the difference in my stay. After my family and I had checked out of our room, we realized we've left behind several items, including two redbox DVDs which needed to be returned prior to our departure from Orlando. Upon returning to the room, the DVDs were nowhere to be found and while the room had not yet been cleaned, we could tell that someone had certainly been in the room. We made a point to file a claim with the security lead, Rica Cherubin. Rica was extremely polite, remorseful for the inconvenience we were experiencing, and he was very thorough in his understanding and resolution of the incident. My family and I ultimately had to leave before the DVDs were found so that we would not miss our flights. Within hours of leaving the resort, Rica contacted me to inform me that he was able to find the DVDs. He even made sure that they were returned by another staff member early that evening so that I would not be charged for a second night. Talk about customer service! I am so grateful to Rica and Sheraton Vistana Resorts for getting to the bottom of this issue. I would definitely return and recommend to everyone! August 8, 2014
Rated 5 out of 5 by Amazing experience on the property We are a family of 4 and stayed on the resort for 7 nights ( 11/16/12 - 11/23/12) in a 2 Bd/2 Bath condo. I loved this property. The suite had everything you would wish for...it was rather lap of luxury for me. Huge Master bath with Jacuzzi tub, Fully equipped kitchen w/granite counter top, washer dryer, balcony, great pools and restaurants on site. Staff was very friendly. Special thanks to the staff who brought all our luggage to the unit..we didn't have to lift a single bag. Next time you are visting Orlando for a family vacation...Sheraton vistana is a no brainer. Forgot to mention this hotel was very close to Disney and local shopping. Walmart supercenter is 1.6 miles...on Vineland Rd Loved it November 26, 2012
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