Rated 5 out of 5 by Happilycontent EXCELLENT EXPERIENCE
The Sheraton Desert Oasis lived up to the quality i have come to expect from Sheraton and Weston vacation resorts. I cooked and ate out with friends and did not try their poolside restaurant. The activity selections they had for guests was varied and appropriate for Christmas and Hannacuh (spelling?). The wine tasting was a welcome addition to a long list of activities to choose from as was the free breakfast to hear details of tours.. It is centrally located and the concierge and front dest are very helpful with directions to wherever one wants to go.
I highly recommend staying there.
December 26, 2014
Rated 5 out of 5 by billbysea1 Great for business and pleasure
I was in town for a business conference for a few days and decided to bring my daughter. Because of the fact this is a Vacation Ownership Resort, the rooms have full kitchens and there are plenty of activities for an eight year old. Staff was especially nice.
December 7, 2014
Rated 5 out of 5 by katie9248 always satisfied with the amenities offered.
We can always rely on Sheraton Desert Oasis in Scottsdale to fulfill our goal of a place called home away from home. Let it be a week of adventure, a weekend getaway or a show off to relatives from out of town, this hotel will deliver.
December 4, 2014
Rated 4 out of 5 by Deb52 This is a very relaxing place to stay
The Turkey and wine tasting event was enjoyable. The staff were always plesent and upbeat. Beds are always comfortable. Easy access to the 101. My only disappointments are the bbq's. You could use new ones. And the excercise room is to small.
December 1, 2014
Rated 3 out of 5 by Didge Good modernization but
Neither the icemaker nor oven worked on checkin. When they were reported, they were acted upon, A part had to be ordered for the oven but was fixed the same day. The icemaker was adjusted and never stopped making ice.
December 1, 2014
Rated 5 out of 5 by Sammy47 This is a Condo Resort with great options
This is a wonderful resort where we try to stay every year. We have been here in January, February and now, in November. The staff is always very helpful and the grounds are very clean and manicured. We like it here as the location is not in the middle of all of the busy traffic areas but we can easily get to any where we want to go!
November 24, 2014
Rated 3 out of 5 by Jacqueline1234 Really nice clean rooms but dark.
This resort has the makings of a first class resort but without the little bit extra that sets it apart.
As an owner I expect to relax on my vacation. We had our once weekly "tidy up" which typically includes fresh towels, vacume, and change of sheets. At this resort it is merely a towel exchange.
The studio we had did not have a cooktop so eggs in the morning were not possible.
The grounds are well maintained and the pool area was clean, but small for the size of resort.
The near-by park is great for running.
November 14, 2014
Rated 5 out of 5 by Angie1707 Great features
Love this hotel. The rooms are nice, there is a great swimming pool with lots of lounge chairs, and the service is fantastic. Only wish there was a shuttle to the Kierland Commons, though a cab is only around $12.
October 9, 2014
Rated 5 out of 5 by Aida2014 Great hotel stay
This is a wonderful hotel, the bed was so comfortable, very clean rooms and everything you need is right there.
The pool is beautiful and the food served at the pool was very good.
Great stay and I will stay there again.
September 29, 2014
Rated 4 out of 5 by Quirk2 Great rooms and the staff amazing
Thank you Jessica (the #1 great staff).
September 11, 2014
Rated 2 out of 5 by JohnKim84 Just Not Worth
At the time of this writing, we are still at the resort. We're members of Diamond Properties and exchanged into this resort via Interval International. I will start with the positives. The resort is at a good location; close to shopping and restaurants. The pool area is very nice and staffed with friendly and customer-oriented workers. The rooms have modern furnishings. Now for the negatives. The initial concierge (white female) we worked with at check-in just seemed to be going through the motions. This opinion is given as compared to working with Carlos, the second concierge we worked with. He seemed to genuinely care about our experience and was extremely helpful and knowledgeable about the area. Our room is a huge disappointment. It is not good for two people. There is a single, tiny closet and only one nightstand with three drawers. Neither my wife or I could unpack our suitcases for our week's stay. This is, by far, the smallest unit we have ever stayed in over the past twenty years. We have had to ask for room maintenance three times. The first was to report the lights in the fridge and beneath the microwave were not working. The second was to report that we did not have hot water. The third to report the smoke detector was making noise. The same maintenance person arrived quickly each time. The lights and noisy detector were easily fixed. The hot water issue has not been corrected. We've been told that we have to turn on all of the faucets in the room (i.e. Kitchen, bathroom vanity and shower) and let them run for five minutes in order to get hot water. It works but is not convenient. Our friends who are also staying here, do not have this problem with their room. On two different occasions, I stopped by the front desk to ask about a few of these issues and some other things. Both times, the person at the desk (Hispanic male) was almost non-responsive and seemed to just not care. In contrast, the person at the desk when a checked in (white female) was very friendly, helpful and genuinely interested in seeing that we started our stay on a good note. The final negative involves the SPG Vacation staff. We worked with a lady named Denise and her boss. They made us feel like second class citizens. She acted as if she didn't care about our poor experience so far and blew off our concerns. In fact, I would classify her attitude as arrogant and condescending because we were not SPG members. Her boss was also arrogant but not as bad as she was. Sadly, because their attitude towards "non-members" were so poor this has just added more to the soured experience we've had here. After the presentation, we would have bought into SPG Vacations as it would be a nice compliment to our current timeshare, but the way we were treated eliminated that from the very beginning. Overall, we've never had such a poor experience in over twenty years of timeshare ownership and, as a result, will most likely not return to this resort.
September 4, 2014
Rated 5 out of 5 by Jake5000 Comfortable
I was very pleased with my time here. The only thing that was wrong was that there was no remote for the T.V.
I called the front desk and had a remote within five minutes.
Great customer service.
August 29, 2014
Rated 5 out of 5 by LeiolaB Our favorite "stay-cation!"
This is our go-to resort whenever we need to run away from work, home, stress, etc. We live 5 miles away, so the dogs can stay home while we enjoy the pool and calming atmosphere. Since all the bbq equipment is clean and handy, we always throw salmon or steaks on the grill. I particularly enjoy reading on the shady patio, in front of the fireplace or soaking in the huge whirlpool tub provided in the premire suites.
August 28, 2014
Rated 4 out of 5 by Teacherlady11 A NICE FAMILY PLACE
I still like this resort, location, friendliness of staff and the food is really good. The loss of the southwest decor in the units was a disappointment. I'm sure I can find another resort in the Phoenix area that will totally get me away from my home base of the east coast.
July 29, 2014
Rated 5 out of 5 by TALtj Dr. T. Johnson; ex. artillery/QM Cpt.
As a SC graduate/ Alumni. I would recommend the resorts as well as Starwood to all who have loved ones and family. Whenever and whatever you can do to get away with Starwood is a must! And I am very critical!
June 29, 2014
Rated 5 out of 5 by Troge Excellent Service
Upon arriving late from the East Coast, Jessica at the front desk immediately acknowledged I would need to find food fast. She let me know the restaurant on property would be closing soon and directed me ther asap. Lauara and the Chef on duty quickly made me a delivicious meal with a smile. Thank you!
June 26, 2014
Rated 4 out of 5 by Creeper52 Cleaning Crew
The room cleaning crews were very inefficient and lacked any real notion of "cleaning a room" . The sheets were changed and the linen was new everyday. There was no floor sweeping, wiping, tub or toilet cleaning, no sink cleaning..........................Not at all satisfied with the "cleaning" element. On two separate occasions I had to call the front desk to see if the cleaners were even coming it was so late in the evening. On one of those events we were out early that morning and did not return until 3:00 p.m. and to our dismay our room had not been cleaned so a call was made to the front desk. Funny though, on the day of our check out, the cleaners were there bright and early before 11:00 a.m..............
June 18, 2014
Rated 5 out of 5 by GlobalTrotter Very nice and relaxed property
The check in was prompt, the room was clean, the staffs were friendly. As a platinum member, I was upgraded to a premium one bedroom unit, which was really nice. Although this property may not best suit for business travel, I still found it is convenient and very relax after work.
June 14, 2014
Rated 5 out of 5 by TNoMike Beyond Expectations
The photos just didn't do it justice! I booked a couple rooms for a small family vacation. When my wife and I walked into our room (the 700+ sq ft room) we were thuroughly impressed by the amenities. We will definitely be staying again the next time we are in town.
June 9, 2014
Rated 4 out of 5 by tom200 2 night stay
It is among the best places I stay. This time only, the pool was not open immediately at 8:00. I had to ask at the desk. Also, the hot tub was out of service one day. The room was excellent, as always. The rates are slowly climbing and soon, regrettably, it may be out of my price range.
June 4, 2014
Rated 4 out of 5 by Deanne1 Sheraton Oasis Scottsdale AZ
Beautiful place to stay, grounds are lush and well kepts. Playgrounds and two pools, one with family activities and exercise programs, the other a quiet one for relaxing, shade, etc. were impressive. It was a fabulous vacation.
June 2, 2014
Rated 5 out of 5 by 3XDRAGON Love the new remodeling
Love the new remodeling that was done!
Love the private side two pools to choose from family side and private quiet side.
Everything is so easy to get to and from the location...thank you again for such a nice stay.
Your employees reflect knowing you by name friendliness******
May 29, 2014
Rated 5 out of 5 by Sunya You don't just stay, you belong
This was my 3rd stay here & I am never disappointed. My son came fromTexas to visit & I thought this would be a nice end to his vacation as well as being close to airport. He absolutely loves it here too.
Amazing staff everywhere that are warm, unintrusive, friendly, happy & fun.
Beauty & cleanliness, relaxation & fun are all reasons I love this oasis.
You do feel you "belong" as your TV advertisement states.
May 27, 2014
Rated 4 out of 5 by Traveller1957 Accomodations
Units were spacious and very close to the pool. My recommendation would be to have a light cleaning of the unit (washrooms) during the stay, not just linens exchange. Also, supply coffee packs every day, without having to ask for it. Also, my sister and I were celebrating our 35th and 40th Wedding Anniversaries, surprised that there was no acknowledgement of that. Other than that, great hotel!
May 26, 2014
Rated 4 out of 5 by MomNana Remodeled Rooms
When I checked in the staff, Charles, at the desk was great. He let me know that the rooms had been remodeled. I staying in a one room villa. The setup was great. Everything was clean. Loved the microwave and the washer/dryer. The bed was comfortable. The shower was good, took a bit for the water to warm up but loved the hand held shower head. Didn't get a chance to try the jet tub but last time my kids loved this. Overall great stay. I like the location with the huge park across the street and right by the TPC.
May 14, 2014
Rated 5 out of 5 by STEM Beautiful Hotel
The hotel grounds were so beautiful and the landscape was immaculate. The rooms were spacious and comfortable. The pool was wonderful and so refreshing. Cannot wait to go back!
May 5, 2014
Rated 5 out of 5 by MEchicago Yay
Excellent place to stay!!!!
April 28, 2014
Rated 4 out of 5 by Dan43 Good Resort
Hotel is well kept. The rooms are very clean and modern. Staff is friendly.
Housekeeping missed to clean our room both days, we called the front desk and they responded promptly and cleaned our room.
April 25, 2014
Rated 5 out of 5 by Wyvn Excellent Staff
We stayed in a newly remodel premium 1 bedroom villa using the comfy sofa bed with a roll out bed for our 3 kids to sleep. No complaints with the room, it handled our showering, sleeping and cooking needs (with an oven and a stovetop).
The main pool area had a waterfall and a hot tub as well. The water depth ranged from about 3ft to 5ft. The pool side restaurant had tasty pool side food and inexpensive resort prices. Happy hour was super as well. I wish it had a water slide, but the pool was still fun.
We stayed over Easter break and the staff made it extra special over other SPG properties with all the different kid related activities (some free and other not) in and out of the pool. The movie night and pool party was big hit with the family.
The staff really made the extra difference here.
April 24, 2014
Rated 5 out of 5 by sandrah62 Mother Daughter vacation
We had a wonderful time. This was the 4th time I stayed here, I was glad I could share it with my daughter. We love the pool and the villa felt like home (very clean). The staff was exceptional, as always.
April 20, 2014