Rated 5 out of 5 by TomSue Great Place, Great Staff!
We have been owners since 2002. We also own at the Westin Kierland. Both great places, but somehow feel more comfortable at the Sheraton. Location is great, rooms clean and comfortable. But the tiebreaker between the Westin and the Sheraton is the friendliness and helpfulness of the staff. Westin is great too, don't get me wrong. But we see some of the same people here year after year, and they remember you. Very friendly, very courteous. Just nice people. Front desk from Doug to all of the women, very nice. hats off to Mo who seems to work the pool area. He is always very friendly, talkative. Make him a manager or something - ha ha!
April 5, 2016
Rated 5 out of 5 by DeLovely Fantabulous!!!!
One of the very Best sheratons we have stayed at next to the sheraton San Diego marina and sheraton hacienda Del mar in Cabos! Great, friendly staff, very comfortable villa and very very clean villa! Just loved it!!! Perfect location!!!! Loved the pool area and the very relaxing waterfall!
Thank you so much!
March 7, 2016
Rated 5 out of 5 by Pat2016 Comfort in the desert
Great accommodations providing quiet, well maintained rooms. Staff extremely hospitable and friendly. Excellent value for the price! Located close to everything you wish to see (Barrett Jackson, Phoenix Open, Diamondbacks Spring Training, Music Museum, Frank Lloyd Wright Museum, Kierland Shopping/Dining, etc).
February 20, 2016
Rated 1 out of 5 by jaa1245 second class
this facility is sub-par and should be avoided
we were badly misled when we booked this
the pool was closed and we were told we could use pool "across the street"
it was in fact a 9 minute drive and there was no where on this property where you can sit in sun except pool area which they kept locked
February 15, 2016
Rated 4 out of 5 by Vartan Lackluster Customer Service
The grounds and the room were excellent. The layout was very nice. They upgraded my room which I appreciated! The only disappointments I had is they claimed to have a complementary breakfast but it was nothing more then a weak selection of donuts,bagels,coffee and orange juice to make matters worse is my wife and I were standing around looking for coffee cups that were non existent....after about 10 minutes of waiting for the bartender to give us some attention.....he does a half way look for some and states"I guess there aren't anymore" he doesn't go and find some, he doesn't call for someone to go and get some he just leaves us standing there looking stupid, its sad that one staff member can make the whole organization look bad but they can! I also called the concierge several times one morning for a restaurant recommendation and as instructed I left a message to have my call returned and it never was. The only message I received from the concierge was to encourage me to join them for their so called breakfast in the lounge which we know how that turned out. A side from that it was a very nice stay and I would recommend them and I would stay there again.
Thank you Vartan
January 18, 2016
Rated 5 out of 5 by don60 location was great
We enjoy our stay the pool was great and the staff was very friendly
October 18, 2015
Rated 4 out of 5 by jp4219 Family Friendly - not for Business Travellers
Family Friendly - not for Business Travellers. The kitchenette was handy. The front desk staff was unable to get the booking on my company's corporate card correctly and didn't extend my stay as requested. Lots of families and kids enjoying themselves - but the room was very quiet. I'd come back with my family, but not while in the area on business.
October 17, 2015
Rated 5 out of 5 by VIZB VIZB
Excellent service. The staff goes out of their way to accommodate your needs. Very friendly staff. A nice variety of activities are offered at the resort.
Rooms are well-appointed and very clean.
The grounds are well-maintained with such a variety of different cacti.
We would definitely come back to stay here.
July 27, 2015