Rated 3 out of 5 by SD70 Overall a good property, but notes to know
Let me start by saying that the Mountain Vista is a good property and that my family and I enjoyed our visit to the Vail Valley. The rooms and service are generally on-par with what one would expect with the Sheraton brand. However, there are a few notes that are worth mentioning.
1. There is no restaurant on property (there is a mini-mart slash coffee shop on the first level, but it is only open 6 days and closes mid-day). Rooms do have a kitchen or kitchenette, but if you don't prep your own meals you will have to look elsewhere.
2. The rooms are hot and there is no way to control the temperature, minus opening a window.
3. Beds listed as queens are really more lily to be full-sized.
4. In the standard sized room there is little room to store clothing or hang wet ski gear…It is worth getting the larger room.
February 20, 2014
Rated 3 out of 5 by BiggRobb 1 bedroom perfect for 2, not for 4. Room too hot.
These villas have recently been remodeled, and they really are very nice. I don't believe they replaced the mattress on the pull out sleeper sofa. You can see the imprint of the individual coils, and you can definitely feel them when you lay down upon them. 1 bedroom villas are great for 2, but not for 4. You cannot set the temperature in the room to your liking. The room was so hot, we left the windows and sliding glass door open, even during a snow storm.
February 1, 2013
Rated 1 out of 5 by unhappy4321 This hotel has no air conditioning!
The rooms were 80+ degrees in the afternoon, no air condintioning! also requested wake call and never hapened. Find another hotel the summer!
June 11, 2014
Rated 5 out of 5 by HappyCamper3 Very Comfortable Accomodations
We were very happy with our accommodations. The rooms had everything we needed for an extra comfortable stay and was decorated very nicely. The housekeeping staff did a wonderful job. They even ran the dishwasher for us everyday. Everyone was extremely helpful and went out of their way to accommodate us. Although the location is not ski in/ski out the bus pick up and drop off is within 50 yards of the front door. Indoor parking is nice. The concierge was immensely helpful and proactive. She even emailed us prior to our arrival to see if she could assist with anything. She also has a magic wand and can get you dinner reservations at several places close by on a moments notice. This location has several restaurants within easy walking distance. This property is managed extremely well. In fact other SPG properties could take a lesson from how it is managed. Keep up the great work!!!
March 14, 2014
Rated 5 out of 5 by RC731 Excellent Staff
Unfortunately, my wife became ill during our stay and was confined to the bed for almost our entire stay. The registration desk personnel, the concierge and the housekeeping staff were all exceptionally helpful and gracious. From extending our stay during a very busy period to providing assistance in locating medical help and adjusting housekeeping activities the staff helped us make the best of a difficult situation.
January 10, 2014
Rated 1 out of 5 by Ron1261 Wedding
We stayed 10 nights and were locked out of room 3 nights in a row, we moved rooms and a relative got old room and was locked out again. Front Desk staff was horrible, blamed us for key issues we didn't even have one key out of the room and it didn't work the next day. Don't use facility in off season garage is used for fixing vehicles and skate boarding didn't really like having my expensive vehicle in that space,
November 12, 2013
Rated 4 out of 5 by Knarfi Two items
Our daughter become quite ill in the middle of the night. Your staff was very helpful. In particular, Maria at the front desk was wonderfully kind. My thanks to her.
The only slight negative is that housekeeping was closed and there was a replacement set of sheets available for the pull-out bed. We made do with what was available.
April 7, 2014
Rated 5 out of 5 by Cotraveler Great overnight stay for the triple bypass ride!
Second time we've stayed here, both overnight from the triple bypass (husband did the double triple). Great room and location. Next to end of first day and close to starting point for second day. Room was beautiful, comfortable, and with full kitchen. As a gold Starwood member, received choice of beer or wine upon arrival. Only downside was tight parking underground, but workable.
July 15, 2013
Rated 5 out of 5 by Captain58 GREAT STAY LIKE BEING HOME
No one either knew or said anything about being a SPG Member (Not A Big Deal). The Hotel is GREAT as is the Staff. All your needs are met without problem. The room is like staying in a Si Lodge on the slopes and is cozy and clean. Room was a bit on the hot side and thermostats appeared as if they could not control that, easy fix Open the door. Just a fantastic place.
February 3, 2014
Rated 5 out of 5 by Ang28315 Wonderful stay
My boyfriend and I had a wonderful three night stay at the Sheraton at Avon. The room had everything we needed and more. Candace the concierge was extremely helpful. The only problem I had with the hotel is that the pool was not open and on the website it said it was heated and opened all year long. It would have been nice after rafting....
May 20, 2013
Rated 5 out of 5 by betty1 really helpful staff
I'd like you to know that the woman working in your coffee/snack shop was exceptional in customer service; friendly, quick, and even helped me get my coffee and bags on the elevator! The woman at the concierge desk also gave good driving directions and restaurant suggestions as we were working in a nearby town.
April 26, 2013
Rated 5 out of 5 by Foxy123 Best Hotel in Avon
My husband and I stayed at this hotel almost 7 years ago and we decided to come back this past June. The rooms are exceptional and the staff is very helpful. It is a nice getaway and the rooms are so comfortable. I would recommend this hotel to anyone going to Avon/Vail.
July 10, 2012
Rated 3 out of 5 by beavercreek Front desk needs to recognize SPG members
we are gold members and were not offered any of our SPG welcome options. When I asked for an upgrade I was originally charged, even though the rooms showed for the same rate on the hotel website. The rooms need updating, but overall it was a nice place to stay.
September 16, 2013
Rated 5 out of 5 Safe, clean and friendly.
We used SPG.com to reserve our room or so we thought. It was a one nite stay after vising with family on a holiday weekend. They didn't have the reservation.. ugh. However he staff at this location went above and beyond to made it work out. Bravo. --Daniel
May 28, 2013
Rated 5 out of 5��by Chaz17 This hotel went beyond expectations!
Staff were so very helpful from Hector at reception to concierge assistance in advising location of restaurants in immediate area and road conditions in the morning. We could not have felt more comfortable. The unit was spotless and very homey.
November 18, 2013
Rated 5 out of 5 by Ron52 Great Experience
The staff was excellent and prvided unparalleled service! Villas are conveniently located in Avon just a few minutes shuttle to Beaver Creek. Walking distance to restaurants and bars.
March 19, 2014
Rated 4 out of 5 by Spiritguy Fireplace pilot
As best we could tell the room temperature stayed overly warm due to the fireplace pilot. Even in early May with nightly temps of the 40's we required all windows (doors) open and the floor fan on high to stay cool enough to sleep.
May 13, 2013
Rated 4 out of 5 by James96 Excellent Location
Very close proximity to numerous and diverse outdoor activities for children of all ages as well as adults. Clean well run hotel ideal for our needs. Local restaurants provide a wide range of meals for all preferences.
December 1, 2013
Rated 5 out of 5 by Melb1223 Great Hotel
My family and I stayed in one of the one room suites just as a family weekend get away, and the room was great, I loved the kitchen, we were able to bring in our own food and keep our costs down. Great family weekend!
August 17, 2012
Rated 5 out of 5 by Hman13 This Hotel has great features and staff
I would recommmend this hotel to anyone visiting the Vail/Avon area. It is in a great location. There are restaraunts and stores near by. The hotel has an arcade for the kids. It has a great workout facility.
May 29, 2013
Rated 4 out of 5 by Troy808 Very NIce Hotel
Two drawbacks to this property - lack of in-room storage space; small-sized washer/dryer. Otherwise the property was great - nice heated underground parking; friendly staff; comfortable bed.
January 13, 2014
Rated 5 out of 5 by powhound Great Location!
Great Location with the bus system to the ski areas. The staff is very helpful and we even were surprised by a complimentary dinner they have for their guests!
February 12, 2014
Rated 4 out of 5 by Wanders Beautiful Location
This is our third time to this location. we booked short notice and things worked out great. Despite the local construction which made for a noisy visit, this is a well kept resort.
August 29, 2013
Rated 5 out of 5 by Derrick88 Great hospitality
Staff was fantastic and to accommodations match
April 3, 2014
Rated 4 out of 5 by Trigirl53 This is a great spot for the price and close to snow sports
We enjoyed the rooms and having a lock-off for our adult kids. It was half the price of the Westin Riverfront and perfect for what we were looking for this trip.
January 6, 2014
Rated 4 out of 5 by Victor Breckenridge Sheraton
Lovely rooms. Spa facilities are top notch. No Resturant in the hotel but many excellent nearby. Rooms were well laid out and comfortable. We would definetly stay here again.
May 7, 2013
Rated 5 out of 5 by cools SMV
We were here with 16 family members including children. The 8th floor family lounge and activity center was wonderful. Many activities for the kids.
March 23, 2013
Rated 5 out of 5 by henke great rooms
we had a superior villa room, really nice appartment
only the sofa bed was not so comfortable for a young grown up
we want to come back though
June 5, 2013
Rated 5 out of 5 by LisaG Great access to slopes via public transit
This hotel is convenient to the Avon Skier Express and the Gondola from the Westin. Both take you to the slopes quickly.
December 29, 2013
Rated 5 out of 5 by Cubsfan57 Would stay again
The hotel upgraded us to a beautiful room. It was perfect. Comfy, clean and a home away from home. Wished I could have stayed longer.
August 8, 2013