Rated 5 out of 5 Fantastic Stay!
From the moment I checked in, I was greeted and treated with kindness and Callie at the front desk was terrific! She wanted our stay to be as comfortable as possible. Paulette at the Club Level Lounge makes you feel like you are family and she helps everyone who enters the lounge and always greets them with a smile. She really is great at her job! Thank you for a wonderful stay, I can't wait to stay at your hotel in the near future. By the way very nice renovations to the rooms and lounge.
September 27, 2014
Rated 2 out of 5 by Pradip This Hotel is not up to the mark of Sheraton Brand
Club room we stayed in, needs mantenance. Club Lounge needs improvement. Stay in hotel was otherwise comfortable.
September 25, 2014
Rated 5 out of 5 by LadyScot20 We just love Paulette!
We have visited your Burlington location several times now and love the beds on the club floor and especially love Paulette.
She is very warm and welcoming and we enjoy talking with her.
September 23, 2014
Rated 5 out of 5 by Placid Story of Kindness at the Sheraton Burlington
We arrived late to the fabulous Sheraton Burlington Hotel; we were late because the airline had lost my husband’s much needed walker.
It was 11:00 PM; we were in the room trying to use the desk chair as a walker. Ed fell just before there was a knock on the door; thank goodness it was Josh the handsome young bellman with a walker he had driven to the local hospital to borrow.
Ed weighs over 220 pounds, again, thank goodness for Josh, not only good looking but strong, he got Ed up and in bed.
The fall had done its damage; but like most men, he did not want to surrender to pain. 4:30 AM he gave up the fight. We called the front desk, our friend Dan had just arrived on duly. They called the ER and Dan drove us there where it was discovered Ed had broken “the hangman’s bone” in his neck.
How lucky we were to be at the Sheraton with these compassionate people to help us.
We have made many trips back to the Burlington Sheraton, for appointments to the hospital, to the Spinal Clinic and each time the treatment we have received from the extraordinary staff has been just that extraordinary!
Akhil Pandit who is Director of Club & Guest Services has been wonderful in getting us accessible rooms with a hospital rate when needed.
We realize the hotel has been remodeled, it is quite delightful but please, please, do not modernized the old fashion
kind-heartedness of your staff.
Pompous Platinum Lifetime spg members
September 23, 2014
Rated 5 out of 5 by HappyGuest914 wonderful place to stay
Everyone was so pleasant, and an absolute delight! The rooms are so comfortable!
September 22, 2014
Rated 1 out of 5 by Liten Needs Improvement
My husband and I stayed at this hotel last month and were very disappointed in the facilities and the staff.
The staff at the Front Desk were not welcoming when we arrived. We booked two rooms and were upgraded to the Club Level because I am an SPG platinum member. There was no one to help with our luggage because the only bellman was also the driver of the van and was on his way to the airport.
There was signage stating that some number of rooms (300+, I think) had been renovated recently. Evidently they forgot the Club Level or, at least, the two rooms we occupied. Both rooms looked dreary, and in one room the paint was peeling off the bathroom door; there were noticeable holes in the bathroom wall; and the only electrical outlet in the bathroom was so loose that the plug for my hairdryer kept falling out while I was trying to dry my hair. There also was a larger hole in the wall close to the elevator on the Club Level. The beds were uncomfortably soft, especially for newly renovated rooms. And for some reason the hallway temperature on the Club Level was uncomfortably warm, although not on other hallways in the Hotel.
The staff did not seem to be able to keep straight the two rooms we had. When we requested something for one room, it was delivered to the other. We had agreed to Green Choice for one of the rooms, not the other. The instructions given to Housekeeping were the opposite.
And I was supposed to be awarded 1,000 Green Choice SPG pts. for waiving housekeeping svcs for one of the rooms. It has been over two wks since our check out, and I still have not seen those pts...even though the Hotel Accounting Dept has been contacted by Starwood twice to remind them.
There was one very friendly, helpful gentleman who helped us as we were checking out. The rest of the staff could learn a lot from him. However, even his fine performance was not enough to make us consider staying at this hotel again.
September 16, 2014
Rated 5 out of 5 by Gordy1955 Stay here for 19 years
This is our first and last stop on our vacations. In Burlington airport it's out at 6:00 AM and back at 12:00 midnight if you are going out of the country.
Its is usually 3/4 times a year-so we have gotten to know the staff really well. Our two favorite people(the others are good) are the shuttle bus driver Dan(the man) and Paulette in the club lounge. I have never been disappointed with the service or the accommodations. We will be back again in Oct. and are looking forward to it.
September 11, 2014
Rated 4 out of 5 by Brill Our room
I thought the room was not well lit. There was no lamp on the desk. Also, the bathroom door would not close.
I was here for a conference and was not pleased to find that the toilet paper was out in the women's bathroom and not all the toilets would flush completely.
For these reasons, I think the price far exceeded the quality.
September 13, 2014