Rated 5 out of 5 Club-level service was extraordinary
We recently stayed at the Sheraton Burlington, VT and had excellent club-level service by Paulette Labell. She not only took remarkable care of the club room and of the guests but she also anticipated our needs. We cannot say enough positive things about her.
April 22, 2015
Rated 5 out of 5 by dancepig Love the Improvements
The Sheraton in Burlington has recently undergone a much needed extensive refurbishment. The rooms have been updated. I really appreciate how the sink is now separate from bath and toilet and the installation of a lighted makeup mirror. The A/C and Heat are efficient and respond quickly. The fan does stay on which can cause difficulties if a person uses hearing aids but it is not overly loud or annoying.
This Sheraton now offers free low-bandwidth wifi in the room. If you need high-bandwidth wifi that is available for $9.95 per 24 hr period. You have the option of attaching three devices to one room. There is a limited amount of outlets available but if you're like me and have a lot of items that need charging you usually travel with a power strip. There are two outlets on the side of each nightstand for ease of charging but not on the desk or lamp for use with a laptop.
Our room was 262 which overlooked the pool area (also newly refurbished) and into the indoor courtyard. This makes the room a bit on the dark side but also keeps the sun from coming into your room when you don't want it. Rooms 252 to 264 are in this area and have easy access to the fitness and pool area.
There is a wine tasting every Monday, Tuesday and Wednesday starting around 4:00 pm for a nominal fee of $5.00. The wines are unique and interesting. - oh and good too.
The shuttle service is available to the Airport, Hospital, University of Vermont and Downtown Church Street. Our driver was courteous and knowledgeable.
The changes in this Sheraton have made a noticeable improvement to both the physical aspects and the overall communication between departments. Service is quick, staff is very courteous and our check-in and check-out was seamless. We look forward to staying here again.
April 15, 2015
Rated 4 out of 5 by 1000islandsNYGIRL Accomodative
As SPG member, we felt that we received outstanding customer service by Paulette Labell! She was attentive, kind, professional and made sure we had everything we needed and if we didn't she took an extra step to see that we got it! Congratulations to Sheraton on hiring a perfect role model and personality for this program. I would recommend her for management to teach other staff there how to excel in customer service. Thanks Paulette and hope to see you again soon!
Also, the shuttle services to and from the hospital were excellent! I would definitely recommend this hotel for such.
April 12, 2015
Rated 5 out of 5 by JakeSPG Great stay
Great stay. I wish they had memory foam pillows, but I asked for foam pillows and they were delivered at once. The waiting staff is great. I especially was very happy with Maryanne and Constance. Great servers and very attentive.
April 8, 2015
Rated 5 out of 5 by Marble54 Sheraton Review
I have been to this Sheraton many times and always enjoyed my time here. Years ago, my mother and I would come up for the Flower Show and stay at your facilities. .great memories. Thank you for your hospitality!
I love coming here!!
April 2, 2015
Rated 5 out of 5 by physiciantraveler48 Great Location For Business in Norhtern Vermont and Upstate NY - Plattsburgh
I had not stayed at this property for 2-3 years and was pleasantly surprised at the quality of the renovations. I was also impressed that someone (Akhil) from the front office reached out a few days before my arrival to see if I had any special requests. I do not recall ever receiving an email like this from a Sheraton in all my extensive SPG travels (it is not uncommon at some Westins). I had some complicated requests around the accounting and formatting of my folio/receipt, the staff was very accommodating and I felt very valued as a SPG Platinum guest. The only minor concern was the quality of the food for breakfast in the Club Lounge (mediocre), but I would stay here again in an instant and am pleased to have an excellent SPG option in this part of New England.
March 15, 2015
Rated 4 out of 5 by Sinman64 The case of the missing bags
We were staying at the Sheraton for a UVM college visit, followed by a ski weekend at Bolton Valley.I had brought along some food and beverages for the ski weekend, and had at least been smart enough to bring them in from the car, so they did not freeze in the frigid weather overnight. We would be spending the day at UVM and I did not want to leave the food in the cold, it was in the single digits! I asked Tatiana at the desk if the bags could be kept in the "bell closet" during the day. She assured me it would be no problem. Later, when we returned, 3 of the nice ladies manning the desk helped me search for the bags to no avail! They were not in the closets! Finally, one of them realized that Tatiana had put the bags in the refrigerator!! She had really listened to me when I said there was food in the bags!! Thanks to her and the rest of the staff!
February 16, 2015
Rated 5 out of 5 by chinadoll wish we could stay longer!
Check in person did not tell us about the $5.00 green housekeeping program. We read the info in the room and participated anyway. He also did not ask us if we were Starwood members so I called and gave them our number. The heater in our room kept breaking Heat was stuck on hot. It took three tries for maintenance to fix it over 2 days. I am handicapped and needed a cart to bring items upstairs when we arrived. The man at the front desk said he would have someone bring one to C entrance and no one came. Had to struggle up to the room. Despite all this we had a great time. The hotel is very quiet and peaceful. Just a short trip to area attractions. The restaurants are amazing. We ate every meal there. Breakfast was pricey. $30+ each day for 2 people. Really don't need a buffet every day. Would have liked smaller options. Dinner was so so good. Everything we ordered was tasty and came out piping hot. Service is slow but we were never in a rush so it didn't matter to us. Overall we had a great time. Great location. Wish we could have stayed longer.
February 16, 2015