Rated 4 out of 5 by Bradley Sheraton
Convenient location. Very comfortable room. Very helpful front desk staff. Room service knocked on door twice before 9:30 am. Good food for breakfast, but an inattentive server. Also sound track in restaurant not pleasing. Best not to have music in my opinion. Despite imperfections, I would recommend this hotel and would stay there again.
July 12, 2014
Rated 4 out of 5 by Dorian8 large guest rooms
missed having a clock and mini fridge in our room. wished we could open the window and just a little way. comfy bed
July 16, 2014
Rated 5 out of 5 by Aaron87 Great Hotel
Easy to check-in. The staff was very friendly and helpful. Enjoyed the bar and dinner area. The room was very clean, although not brand spanking new. The bed and bathroom were very clean and comfortable. As an SPG member, we were upgraded without even asking..very nice. We will definitely stay here again. With the great rates, this hotel was an exceptional value!!
February 17, 2012
Rated 1 out of 5 by Susie2012 Waste of money
We stayed at numerous hotels over a week long period and this was by far the worst. It was VERY expensive and the room was horrible. Everything was very old and dirty. The bathtub/shower was beyond gross. The toilet barely flushed. The hotel charged for WiFi (seriously? It's 2012). When we checked out we were not asked "how was your stay?' They know the answer.
August 16, 2012
Rated 4 out of 5 by Csutter Great space, lacking service and amenities
We used the Sheraton when we came in for the birth of a new member of our family. We were told that a rollaway bed and late check out would be possible. After we arrived we called down to the front desk for the rollaway and contrary to what we were told earlier, they did not have any. We also mentioned the late check out and unfortunately they did not have that available for us either.
Another disappointment was the lack of free wifi. Now a day we should be able to have free wifi even in the cheapest of hotels much less a place like the Sheraton. To me it is almost like not offering cable. The lobby was also lacking a hot beverage station and although there was coffee in the rooms, we had to go on a hunt for suitable tea options.
All in all this hotel had a great location, beautiful surroundings, and was very spacious but was lacking some amenities I have come to expect at a higher class hotel, especially as an SPG member.
March 17, 2013
Rated 5 out of 5 by Jean48 Great Staff
I would definately recommend this Hotel. The maid service is horrible. I have stayed here many times with the same complaints of my room not being cleaned. Not changing towels. Not vacuuming. No water bottles left for me. That has always been my complaint and my only complaint. The Hotel itself is great. The staff is wonderful and the location is good.
September 19, 2012
Rated 5 out of 5 by MSCFSusan Great hotel - conviently located with all the amenities!
We hosted a medical professional dinner - ballroom was had easy access to unload/load, food was delicious & staff was very helpful. Additonally, Boston staff stayed over for a night & thoroughly enjoyed the amenities in between working (pool, fitness center & restaurants). We do these weekly around Northeast coast - so thank you for a nice experience.
February 23, 2013
Rated 5 out of 5 by Dokester Warm and Personalized Service
Matt greeted me at the front desk, and I felt more like a family member than a guest. His suggestions made my 5 days in Burlington more enjoyable. Ann welcomed me into the Club like she was welcoming me into her home. She was gracious and helpful. And, I love the green option of not having housekeeping daily. Can't wait to return!
September 13, 2012
Rated 1 out of 5 by Makesuptheirownrules Makes their own rules
I've stayed at this hotel many times and each time I do, they make up rules as they go. I stay at a lot of starwood properties in a year (over 75 nights) and never have a problem with them following the program rules consistently. This Sheraton seems to just do what they want, regardless of the loyality to the brand.
October 31, 2012
Rated 3 out of 5 by Pedro75 Average service and room
- Did not feel recognize as a member of the SPG program.
-I was given an handicap room for a 2 nights stay even when I asked if a better room would be available, I was told that no other room were available...Great way to honor an SPG member.
- I had to remind them about my program advantage with Delta and SPG.
September 23, 2013
Rated 3 out of 5 by Jake44WCF Price/Value
Convenient location, but for the price, I'd expect at least real beverage glasses, not plastic cups.
I didn't find anything about the room that was out of the ordinary to make it a "Preferred Guest" room.
If I come back for the NSRA event next year, will probably look for alternatives.
September 23, 2013
Rated 3 out of 5 by Jswalker Not very impressed
The hotel seems to be outdated. A light did not work in my room, the floor squeaked loudly in the room when I walked. Even the rain falling on the outside A/C unit was extremely annoying and loud. There was little insulation of sound in the rooms or hallways. I asked for green cleaning service which was to be on Thursday, the 4th day. I had to call twice to get this service. There were no trash cans on the perimeter of the building, the area was in constant construction and didn't look presentable and frequently one of the side doors would not work with a valid room key. I also requested a refrigerator which was an old, beat up small, heavy refrigerator which was borrowed and seemed to be a hassle, but I will say the front desk clerk made it happen. Overall, the front desk staff was friendly and the lobby was nice.
July 1, 2014
Rated 2 out of 5 by Sid13 Not updated by Starwood standards
The hotel common areas are fine and refreshing. The rooms are extremely in a sorry state. From old and smelly carpets, to coverlets and furniture, stuff is very dated.
There are no special amenities. Internet is extremely slow or not working.
November 1, 2011
Rated 2 out of 5 by WBM5 Room was substandard, but facilities nice
Our room was old and quite run down. We were the last room next to the exit, down a long hallway and the safety latch bracket on our door was unscrewed on one end! The bathroom was old, with mildew on the tiles and broken closet doors. There was alot of noise from the floor above and 2 of the lightbulbs did not work. The hallway leading to the room had paint peeling and loose carpet, which continued into our room. Finally the sheets were old and pilly, rough to the touch. The room was quite expensive because "of the season" which I understand, but one would expect a room to be appointed to reflect the price and the enthusiasm of the "season"..I am a Starwood Member and quite disappointed in this hotel's attention to detail, I feel like I was just dumped into an old room. I feel I should have just stayed at a less reputable hotel and saved money!. We stay here because of the consistency of quality, but not this time! We stayed only one night, so did not change our room. Would stay again becuase it is close to my daughter's school, but with great reservation.
September 23, 2013
Rated 5 out of 5 by soconno2 Perfectly comfortable.
During our vacation in Vermont, the hotel was the least talked about part. That's a very good thing. Nothing went wrong, everything was clean, staff was politie, pool was gorgeous, and location was ideal.
Will use again.
February 4, 2013
Rated 3 out of 5 by Janet123 Not Worth Room Rate
I have stayed at this hotel at least 4 times over the last few years and the room rate has increased every year. The rate is too expensive for this hotel. I will be looking for a different hotel in the future.
September 26, 2013
Rated 2 out of 5 by Cradonk Old
This hotel needs some work. The walls are damaged from what appears to be water. The carpets are pulling up and stretched. The room was dirty. What more can I say. We were very disappointed in this Sheraton.
June 10, 2013
Rated 1 out of 5 by kam6 needs work
The room had a funny odor. Tiles were broken in the elevator. Restaurant service was extremely slow & there was very limited choices for food.
Very disappointed in this Sheraton
September 21, 2013
Rated 2 out of 5 by Christoph Refurbishment overdue...
Located half way between the BTV airport and downtown Burlington, this property was/is in desperate need of renovation and refurbishment. The exterior renovation has been completed and it looks good. The room we stayed in was still old. It smelled terribly bad and smoky. We were told that the hotel was sold out and no other room was available. It seemed busy but I did not quite believe it. The already refurbished lobby and lounge look great but the receptionist was not caring about us being unhappy with our room. I was neither impressed with her nor with the room. The club lounge is rather small and breakfast consisted of the bare essentials.
September 30, 2013
Rated 4 out of 5 by Windowpane 1 Problem
My only problem with this hotel was that unless a guest actually tried to quietly close the doors...they slammed shut.
2nd time staying here and I like the hotel for comfort and location. For Burlington it is close to everything.
July 10, 2014
Rated 5 out of 5 by Spike1 Quick Overnight Stay
If was just a quick overnight for an event in the area. We were greeted warmly and our room was even ready early. It is a great central location.
December 9, 2013
Rated 5 out of 5 by SeaKing Very pleased with our stay
The staff was great, and treated us especially well since we were traveling on our anniversary. Facilities were recently upgraded and very nice and spotlessly clean.
We did not eat at the restaurant or pub, but they both seemed quite nice - only time prevented us from having a meal or two there.
July 8, 2014
Rated 5 out of 5 by aps5150 Great Staff!
Front Desk, Housekeeping, & Restaurant staff were all very friendly and accommodating. Great representatives of the hotel.
December 6, 2013
Rated 4 out of 5 by jdinct Good place to stay in Burlington
Been to many places in Burlington. Two of my sons live there and we visit frequently.. This is one of the best for value and location and is pet friendly (we brought our black lab). We have stayed here before and were a little disappointed the hot tub is gone and no dinner service. Otherwise it was great. Staff is terrific
July 7, 2014
Rated 5 out of 5 by Bob5050 Outstanding Hotel.
Quiet, comfortable room. Excellent experience. Lovely facilities. Breakfast was a total delight. Very nice stay.
November 19, 2013
Rated 2 out of 5 by Haley Unclean Rooms
Bedding was not clean. Extra chair was blocking the heat/ac unit. We were located at the opposite end of hotel. It is a maze.
November 29, 2011
Rated 1 out of 5 by WACKYBELLS POOR STAY
THE ROOM HAD A VERY BAD ODOR-NEEDED GARBAGE CAN LINERS (BAGS)-THE ROOM WAS DIRTY-NEEDED UP DATES-(WALLPAPER COMING DOWN-)
September 23, 2013
Rated 1 out of 5 by kq12 No ammenities
Hotel nice on appearance but not on special features. No room wifi, fridge or microwave. VERY inconvenient
September 4, 2013
Rated 1 out of 5 by Boomer Check-in was a nightmare
I checked in at 8:15pm,quickly and efficiently, after a 7-hour drive. Unfortunately, after trudging up to Rm #300, I found the room keys didn't work. Three phone calls to the front desk failed to get any staff member to come upstairs with new keys. A trip back to the front desk resulted in an upgrade to Rm #408... and another trudge upstairs to find two more keys didn't work! Received a complimentary dinner while key issue was "resolved". Trudged back upstairs with luggage after dinner to find that two more keys didn't work! Finally got into my room over 90 minutes after check-in. Was this some sort of elaborate prank?? I still can't believe it.
May 12, 2013
Rated 5 out of 5 by Nunz Very comfortable
Excellent beds, great room and staff and superb breakfast!
February 25, 2013