Rated 4 out of 5 by Hugo25 Business in Vermont
This hotel has great areas to gather and discuss upcoming business, current events, and sports. The Hotel looks brand new and the room was confortable and quiet (just like it should be). Unfortunately the night staff (Eddy) was unsatisfactory. I called down to the desk several times and no answer. I called your 1-800 number and they advised me to call the desk with my cell phone. I finally got Eddy and asked for a wakeup call but I did not receive it. It was bad enough that I was already late in the morning, Eddy was not at the front desk to check me out; I had to wait another 10 minutes for Eddy to show up.
June 28, 2014
Rated 4 out of 5 by LadyJane Overall a good experience
The overall facilities are very nice and the staff is exceedingly friendly. Housekeeping needs some improvement. There was broken glass under the sink credenza and when I moved the ottoman it had a lot of stuff under it. Also the hallway outside our room (199) all the way to the end was full of stuff (lint, toothpicks, small pieces of trash) for the whole 24 hours we were there. Not sure if it is this room only, but you can hear every movement of the people staying above you. That being said, I would still stay there again due to the close proximity to downtown, the friendly staff, and the overall value.
June 26, 2014
Rated 1 out of 5 by Liten Needs Improvement
My husband and I stayed at this hotel last month and were very disappointed in the facilities and the staff.
The staff at the Front Desk were not welcoming when we arrived. We booked two rooms and were upgraded to the Club Level because I am an SPG platinum member. There was no one to help with our luggage because the only bellman was also the driver of the van and was on his way to the airport.
There was signage stating that some number of rooms (300+, I think) had been renovated recently. Evidently they forgot the Club Level or, at least, the two rooms we occupied. Both rooms looked dreary, and in one room the paint was peeling off the bathroom door; there were noticeable holes in the bathroom wall; and the only electrical outlet in the bathroom was so loose that the plug for my hairdryer kept falling out while I was trying to dry my hair. There also was a larger hole in the wall close to the elevator on the Club Level. The beds were uncomfortably soft, especially for newly renovated rooms. And for some reason the hallway temperature on the Club Level was uncomfortably warm, although not on other hallways in the Hotel.
The staff did not seem to be able to keep straight the two rooms we had. When we requested something for one room, it was delivered to the other. We had agreed to Green Choice for one of the rooms, not the other. The instructions given to Housekeeping were the opposite.
And I was supposed to be awarded 1,000 Green Choice SPG pts. for waiving housekeeping svcs for one of the rooms. It has been over two wks since our check out, and I still have not seen those pts...even though the Hotel Accounting Dept has been contacted by Starwood twice to remind them.
There was one very friendly, helpful gentleman who helped us as we were checking out. The rest of the staff could learn a lot from him. However, even his fine performance was not enough to make us consider staying at this hotel again.
September 16, 2014
Rated 4 out of 5 by chgn Monday Morning Breakfast Buffet
We have stayed at this hotel many times in the last three years. This is the first time I was dissatisfied with your Monday morning breakfast. Ususally we are able to order off the menus. This past visit there was only what you called a buffet. To me this was a gloried continential breakfast for $15. There was only scrambled eggs, bacon, two cold fruit choices, oatmeal, cold cereal and bagels/bread. A four slice toaster to toast your own bread of which I had to wait to toast our toast. By that time the eggs were cold. I felt as if I was having leftovers from your Sunday buffet. Next time if we can't order off the menu then we will probably go some where else for breakfast.
June 3, 2014
Rated 2 out of 5 by Albergo45 Old, Smelly & Noisy
I was a little disappointed with my stay here. The inside of the hotel is beautiful, however when approaching my room towards the back of the building things started to digress quickly. I entered the room and the first thing that hit me was the smell. Musty is the best way to discribe. The bed was comfortable as I had expected. In the middle of the night I was awakened by the noisy heating unit in the room. Every time it had to reach temperature, it would awaken me.
The room door is in need of repair as the surface of it is a little banged up.
I guess was just expecting a little more from a world class hotel franchise.
December 20, 2011
Rated 4 out of 5 by medic149 Something old, and something new
Overall hotel was okay. Elevators were very hot and need refurb. Bar was nice and food was better than average. Found a hair in the soup and it was taken off of the bill. Meeting rooms were nice and good learning environment. Wait staff very nice and friendly. Strong smell of bleach in the hallways during the entire stay. Had issue with AC, but engineering came up immediately and fixed it. Due to the hotel layout, the rooms could be a long walk from the front desk, but you can move your car to a closer entrance and then never need to go back to the lobby. Still needs some updating from the 70's, but overall nice hotel.
November 1, 2012
Rated 5 out of 5 by Annabelle29 Kind and responsive
Our recent stay was due to having a family member admitted to a nearby hospital for several days. In a stressful time of our lives, the staff was kind and responsive to our needs (even though we did not have a reservation). In addition, the beds were comfortable and the rooms clean and well maintained. The only drawback for someone staying multiple nights is the lack of a refrigerator or microwave in the room. Costlier than other hotels in the area, however the amenities (pool, restaurant, etc), and atmosphere make the additional cost understandable.
August 5, 2014
Rated 1 out of 5 by Lee2013 Not up to snuff
I have stayed at the Burlington Sheraton before and had an excellent experience. Not last week, however. Getting to the room in the old wing well into the evening with bags of trash and dirty laundry lining the hallway, which hadn't been vaccumed in who knows how long. My room was very large but badly arranged for comfort. The bathroom was minature and unworkable. Absolute worst bathroom of any US hotel room I have stayed in. Shocking. If I wasn't aware of the other part of the hotel, I would never return.
June 25, 2013
Rated 2 out of 5 by Greggles Burlington needs help!
The hotel is run down....especially the carpeting, furniture, and condition of walls. Many fixtures are dated. I booked a room with two double beds, and received a room with one queen bed. Although the hotel has a quick shuttle to downtown, it is not conveniently located to Church Street and the waterfront. Most of the staff was pleasant, especially the shuttle driver/bellhop. The first front desk person was limited in handling what he called "computer error" in the above mentioned room situation. The customer checking in before me was disgruntled b/c the hotel had given her room to someone else, and consequently, she had no where to stay. The hotel needs improvement.
September 6, 2012
Rated 5 out of 5 by DeniseK return guest
after reading some of the recent reviews i felt i needed to write one too. i have been a guest at this hotel for the last 9 years. while we all hope our stays will be without problem, things happen. i've always felt the best thing about this property was the staff. friendly, professional and eager to please. though i would normally be upgraded to a club floor room, i prefer the ground floor. it doesnt matter if my stay is a paid rate or a free night using points, they always try to accomodate me. i was in burlington for my birthday with my family. it was so nice for the hotel to send me cake, complete with candle and a cheese and fruit platter to enjoy on my birthday!
June 7, 2013
Rated 3 out of 5 by Studentparent Great location, okay hotel
The staff is lovely. The hotel is okay. In our room, the compressor for the air conditioner was so loud that every time it came on at night, it woke us up. Also, the toilet flushing was extremely loud and slow. There need to be more blankets and pillows in the room, and the sofa bed was not made up; we had to find the sheets and make it up ourselves, even though the hotel knew we'd be using it. The location to UVM, however, can't be beat -- very easy walking distance.
August 23, 2014
Rated 1 out of 5 by Madison Director, Educational Foundation
Remind me to never stay at a Sheraton !!!
I had booked a 4 night conference ($126.50 / night) rate stay at your Burlington, Vermont location and wanted to add an additional night..................
Your staff was totally inflexible and charged me $ 295.00+ for the extra
(July 28, 2012) night rate.
Another issue was to charge $8.00 + + for a cardboard cup of (instant) oatmeal.
To add insult they charge an additional $9.95 per day for internet access ...........another example of CORPORATE GREED !!!
August 7, 2012
Rated 4 out of 5 by 1WorldTraveler Very Good Place to Stay in Burlington
The Sheraton Burlington has been almost completely renovated, and renovated tastefully, since November, so the rooms and public spaces are freshened and all appears cleaner and less battered. This is a plus, because this essentially is a fine hotel.
One of the hotel's highlights is its gorgeous inner-courtyard garden--it;s outdoors and the hotel is built in a circle around it. It adjoins the "pub" and provides a .lovely venue for coffee, a drink, a meal.
The staff is attentive--and the location is ideal: half a city block from Rte. 89 toward UVM and the medical center.
Breakfast is a good buffet, but the former menu choices were a better option (still available via room service).
May 16, 2014
Rated 1 out of 5 by Mckayl18 An employee at the desk was not accommodating or truthful.
When a party of four checked in, we were given rooms on the first floor, in an area that was directly next to the parking lot doors. The rooms were musty and in no way reflected the standards expected of the Sheraton.
One of our party went back to the desk and asked if there were other available rooms. He was told that all rooms were booked and that we had negotiated for the double bed rooms in the basement.
I went to the desk and asked for the manager. Matt, an excellent front desk staff, inquired about the problem. I told him we had paid $174. Per room. He gave us Starwood preference rooms that were much, much, better.
Sheraton may also inspect the hotel for cleanliness.
August 9, 2012
Rated 2 out of 5 by Molly299 Improvements needed at this hotel
My room did not have regular coffee in the room; the hair dryer when I unwrapped the cord fell apart and I had to wait over 30 minutes for a replacement. The air conditioner was noisy and I couldn't regulate the temp (either freezing or no air). Sitting in the meeting area by the lobby, the credenza (with the TV on it) had a broken leg. No oversight on quality control. At lunch we had to wait 45 minutes for 4 salads and this with a room half full. Not what I would expect from a Sheraton.
August 15, 2014
Rated 1 out of 5 by Dave695 Not looking like the Big "S" in the sky is really that great.
Confirmation number made in mid March 2013 for a stay May 19-24. I find it unacceptable that having made a reservation in March that I would be put in Room 12. The furthest room in the basement next to noisy business meeting rooms. I was a lead instructor and brought 3 other customers to your hotel and got a Room 12. What's with that? The room has stains all over the carpet. What a dump. WiFi, that's a joke - don't try Skype, that will never happen after paying $9.99. Forget the free area in the lobby as there is no network available where the sign says there is. You only have internet at the hotel computers.
May 25, 2013
Rated 4 out of 5 by Fenninger Bathroom issues
The bathroom "looked" clean, but had a very strong odor. We tried to figure out what the problem was, and I think it was the outside shower curtain. For some reason, the fancy curtain visible from the bathroom side of the tub, smelled really sour as though it had been left somewhere soaking wet for a long time. I did not check the inside curtain. Although it looks clean, it REALLY needs to be washed!
August 25, 2014
Rated 2 out of 5 by Pantherps Starwood Guests beware!
The General Manager sent me an offer to upgrade to the Club Level for $ 30 more per night...I agreed and sent in. Upon arrival,I was told there was no availability.
When I check into my room, I discover it's a handicap room that I did NOT request. I had reserved many months before and the conference I was attending had a block of rooms set aside. I had reserved immediately the date they were released for reservations. I asked to move to another room and was told sorry, they are booked up. Go figure!!
Then, I never could get wi-fi access from my room and they stuck me with India for 45 minutes to no avail!!!
August 21, 2013
Rated 2 out of 5 by unhappy214 very disappointed!
reserved a room with two double beds. when we arrived were told double bedded rooms were no longer available and only option we had were king bed with a pullout couch. could we have contacted me so that I could have made other arrangements? travelling with a 18year old son, sleeping with his Mom and Dad? First room that we were given, sheets were very wrinkly and terribly made second room looked like it had not been vacuumed. We had stayed at this Sheraton before and were planning to return since our son will be attending college there but we may have to make other arrangements and stay at another hotel.
February 22, 2014
Rated 2 out of 5 by John2964 Another Disapointing Stay
I continue to stay at this hotel because of the value it gives my company, however I feel I may start looking elsewhere. The hotel continues to not meet the standards of what I expect from a Sheraton facility. My room was dirty and right next to a noisy electrical closet. The phone and desk had a nasty oily film. My room was not stocked with towels properly. The light in bathroom was not working. My coffee maker was not cleaned and I found a user coffee filter in it. Why does this hotel continue to ask its guests during check in, what time they will be leaving? I find this practice to be very unwelcoming.
October 13, 2013
Rated 4 out of 5 by 1WorldTraveler Commendable Staff, Comfort, Location
We stay several times a year at the Burlington Sheraton, and find the staff members extremely friendly and accommodating, find the rooms large and comfortable, and consider the location ideal, on Rte 2, just off the Interstate (?) Rte 89.
The hotel has many public seating areas, including one before a fireplace (nice in chilly weather) and a lovely garden seating area.
The rooms and some areas, like elevators and hallways are showing considerable wear, but a renovation is scheduled.
The restaurant is a bit pricey, with the quality uneven--sometimes superb, sometimes mediocre.
The outdoor portion of the property offers very good space for stretching the legs or for walking the dog!
November 16, 2013
Rated 4 out of 5 by Laurie72 The hotel needs some upgrades
There were several issues with the hotel which was brought to the attention of the operations manager, sales manager and convention services - such as linens were put on tables that looked like someone slept in them - a guest room was left open all day by the maid - I had a jr suite which was not considered "club" level - seems like when you book a suite the amenities should be club level. The table in the room likes like it should have been in a camp. I stayed in a club level room the first two nights and the chair in the rooms had frayed fabric. Just not what I expected from the Sheraton in Burlington.
October 22, 2012
Rated 5 out of 5 by Kenny54 The Staff
the Hotel meets our need.the Staff is excellent I travel a lot and Sheraton &Four Points Always the Best . I am in Montreal next week and Ottawa the Following.
September 2, 2014
Rated 4 out of 5 by Disappointed42014 Unexpected Inconveniences
Although the Sheraton Burlington is a nice hotel in a good location we encountered various problems. We were in an updated room, however the heating unit was incredibly noisy; ruining a good night's sleep. Also the hallways and vestibules were undergoing renovation. It was smelly, dusty and dirty. Wall paper and carpeting were being removed and replaced. At one point we were not permitted to return to our room bec. all the access points were hazardous construction zones and blocked!!
The Saturday breakfast buffet was mediocre at best...not much choice, poorly presented and the food wasn't very good. "Steamed" sausage and lousy mini-Danish among the items. Of course, the buffet was pricey.
April 21, 2014
Rated 2 out of 5 by JimO this hotel needs improvement
stayed in room 268. Tthe floor plan is very confusing. I got lost going to my room (poor signage), and upon finding my room, found out that my room key did not work. i had to trudge back to the front desk, wait on line, and get another key. Also, the handle supporting the bath tissue fell off when I used it (it was broken), and a piece of tile in the bathroom was dislodged exposing the dirty wall behind it. Overall, my experience was not good. I would highly recommend having a person show guests to their room. I got the sense that guests get "lost" frequently due to the complicated floor plan.
April 25, 2014
Rated 3 out of 5 by interview56 Disappointing stay.
Wall paper was peeling up in bathroom. The grout in shower tiles needed to be cleaned. there were holes in floor under rug. Cigarette burn in bed spread and beds had a worn area, so backs hurt. Heating unit had small spaces where you could see straight outside., window was sealed with a piece of tape for the draft. (didn't help). They had a dying string in shower to hang towels or wet clothing on. I found nice, But it would not extend for use. The gym, and pool area on the other hand were very nice. Almost forgot, to get to our guest room, it was scary. halls, down stairs, and lots of closed doors.
February 24, 2013
Rated 5 out of 5 by UVMalumni11 As wonderful as I anticipated!
I am not a frequent stayer of hotels but my stay at the Sheraton Burlington was exactly how I pictured it! I had a great experience checking in; the front desk agent was friendly and down-to-earth and made us feel welcome immediately. I was pleased with the appearance of the room and the amenities.
August 25, 2014
Rated 3 out of 5 by rickybobbie Great Place lay your head
The rooms are well done, the beds are comfortable where you don't want to get out of them. The staff are over the top great service, had couple things wrong with the room and the staff took care of them ASAP.
August 28, 2014
Rated 3 out of 5 by cjhjee This is a great hotel, but lots of missed details
I like this hotel. It's going under a much needed remodel, which is exciting. Team, was all helpful, but there were a few misses. No shampoo in room, cold water faucet didn't work at sink, so only hot water to brush teeth (fun?!), no one that knew how to use fancy espresso machine in club lounge to brew decaf, and no sugar in room to add to coffee after brewing my own decaf. Again, team was all very nice, and I recognize people have it far wose than me, so I told the front desk I would just roll with it, but felt it was worth noting. This hotel just needs to pay more attention to the details.
November 25, 2013
Rated 5 out of 5 by ron1968 hotel had nice size rooms
on vaction with family and i was surprised at the room sizes, it was awesome. also the kids loved the pool especially at night. the service from the front desk was top notch. cant wait to come back
August 27, 2014