Rated 5 out of 5 by Spike1 Quick Overnight Stay
If was just a quick overnight for an event in the area. We were greeted warmly and our room was even ready early. It is a great central location.
December 9, 2013
Rated 2 out of 5 by Christoph Refurbishment overdue...
Located half way between the BTV airport and downtown Burlington, this property was/is in desperate need of renovation and refurbishment. The exterior renovation has been completed and it looks good. The room we stayed in was still old. It smelled terribly bad and smoky. We were told that the hotel was sold out and no other room was available. It seemed busy but I did not quite believe it. The already refurbished lobby and lounge look great but the receptionist was not caring about us being unhappy with our room. I was neither impressed with her nor with the room. The club lounge is rather small and breakfast consisted of the bare essentials.
September 30, 2013
Rated 5 out of 5 by aps5150 Great Staff!
Front Desk, Housekeeping, & Restaurant staff were all very friendly and accommodating. Great representatives of the hotel.
December 6, 2013
Rated 5 out of 5 by Bob5050 Outstanding Hotel.
Quiet, comfortable room. Excellent experience. Lovely facilities. Breakfast was a total delight. Very nice stay.
November 19, 2013
Rated 1 out of 5 by WACKYBELLS POOR STAY
THE ROOM HAD A VERY BAD ODOR-NEEDED GARBAGE CAN LINERS (BAGS)-THE ROOM WAS DIRTY-NEEDED UP DATES-(WALLPAPER COMING DOWN-)
September 23, 2013
Rated 2 out of 5 by Haley Unclean Rooms
Bedding was not clean. Extra chair was blocking the heat/ac unit. We were located at the opposite end of hotel. It is a maze.
November 29, 2011
Rated 1 out of 5 by kq12 No ammenities
Hotel nice on appearance but not on special features. No room wifi, fridge or microwave. VERY inconvenient
September 4, 2013
Rated 5 out of 5 by Richard18 Excellent Staff
I choose to stay at Starwood hotels because the service of the staff is excellent. In this instance the staff surpassed their normally first-rate service. Due to a careless error on my part I left my passport and some money in the room safe. I called the hotel when I noticed the error and they retrieved the passport and money and returned them to me when I came to collect them on the 9 June 2014. It is a great comfort to travelers to know that the Starwood staff is honest as well as excellent. Congratulations.
If I may offer one small criticism it is this: we were given an inside room overlooking the pool. This makes the room rather noisy. One can't expect children to be quiet while at play so perhaps it would be best to reserve the rooms overlooking the pool for families with children--the children who will be playing in the pool area.
Thank you again for ensuring that my careless mistake did not turn into disaster.
June 9, 2014
Rated 1 out of 5 by Boomer Check-in was a nightmare
I checked in at 8:15pm,quickly and efficiently, after a 7-hour drive. Unfortunately, after trudging up to Rm #300, I found the room keys didn't work. Three phone calls to the front desk failed to get any staff member to come upstairs with new keys. A trip back to the front desk resulted in an upgrade to Rm #408... and another trudge upstairs to find two more keys didn't work! Received a complimentary dinner while key issue was "resolved". Trudged back upstairs with luggage after dinner to find that two more keys didn't work! Finally got into my room over 90 minutes after check-in. Was this some sort of elaborate prank?? I still can't believe it.
May 12, 2013
Rated 5 out of 5 by Nunz Very comfortable
Excellent beds, great room and staff and superb breakfast!
February 25, 2013
Rated 3 out of 5 by traveller45 nèeds improvment
The hotel is not up to Sheraton standards
August 28, 2013
Rated 5 out of 5 by Bogi Great Hotel
Great Service ,Great location.AAA
February 16, 2013
Rated 1 out of 5 by NancyC This was one of the worst hotel experiences I have ever had
We arrived about 10:00 pm, after a 4 to 5 hour drive from Boston. (We left the Boston area as early as possible. It was rush hour and there was rain.) The reservations had been made two months earlier and the hotel was notified the day before that we would be a late arrival.
The first individual at the check-in desk, neglected to inform us about some important information about our room. (No elevator access at all, our room was on the third floor, and no offer to help with our bags. That said: there would be lots of steps, the hallway was about 90 degrees and the room's air conditioning wasn't working correctly.)
After we went back to the front desk for directions and help, the second individual at the check-in desk was patronizing and rude. We were also told that the hotel was completely full and that there were no other rooms available.
The bellhop - who finally came to help with bags and take us to our room - made an incredibly rude statement to us on the way to our room. Noting that the hotel was full and that we had just arrived, he wondered if we should have considered arriving earlier than 10:00 PM.
This begs the question: does this comment mean that those who arrived earlier that day got better treatment from the hotel staff (and better rooms)?
June 3, 2013
Rated 4 out of 5 by mark92 OHS Convention stay
Room 121 is buried in undergrowth and for the type of stay we had was comfortable, clean and practical, but if I had been on a normal holiday- I would have wanted a view, AND DAYLIGHT. FOOD: Tuckaways - Service lacked Sheraton standard, manager was RUDE and is being reported to World Travel Market Hotel organisers & Vermont Tourism. Items frequently unavailable though food was good quality. Conflicting information about booking tables given. MORNING breakfast area lacked simple menus - buffet provided for OHS was far better. INVOICING - Assumed we had access to e-mail in hotel. WE DO NOT on phone, had to look at hotel system to find bill.
July 5, 2013
Rated 5 out of 5 by Park3 Superior Service from front desk to housekeeping
We literally spent four nights and days at the Sheraton Burlington earlier this month. Our son had broken his leg, and we became fixtures there while waiting for his appointments and pending surgery. It is not normally the case that one stays at a hotel the entire time, but we sure logged some hours there.
From the first five minutes, the front desk staff offered extra pillows, got us a wheelchair; everyone bent over backwards to help us in our miserable situation. The hostess at the brunch helped us get take-out to bring back to the room, the staff at the pub was helpful in PT recommendations, and all three bell hops were super helpful in helping us get around including picking us up at the hospital after my son's surgery and we had a flat tire in our car....no, not making this up. The next morning at our departure, the bell man even returned our wheelchair to Fletcher Allen!
The entire housekeeping staff cleaned the room on our schedule, when we could get my son out of the room!
This is the type of service that one remembers. It truly was unsurpassed! Please Sheraton, spend some $$ and upgrade the carpet and facility at this location. It would be well worth your investment. We will be back at the Sheraton for our son's graduation next May. Thank you all for your excellent efforts on our behalf. A+
January 21, 2013
Rated 1 out of 5 by ishy58 needs improvement
We were staying at the Burlington Sheraton while we visited our daughter for the week end. We were given a room at the FARTHEST point from the lobby, up a short flight of stairs that the luggage cart could NOT go! it had 2 beds, not sure why? The wallpaper was peeling off the wall, the closet door did not slide, the floor lamp did not work and worse of all . . . they wanted 10 dollars for internet in the room!! I had just recently stayed in another sheraton where it was included! We reported this all to the front desk the next morning as we left for a 12 hour day. They promised it would be resolved . . . but as we trudged home exhausted after our long day we found that NOTHING had been done! including our beds were unmade and wet towels on the floor, not replaced with fresh ones! obviously NO one had been to our room! to add insult to injury, as we checked out the next morning and I asked Maria (very nice) at the front desk to print our boarding passes. She tried but could only check us in and NOT print the boarding pass. I went to the computers by the tuckaway to print it there. After getting all my info on the screen, I looked over at the printer which said OUT OF TONER! I had to walk away from the computer, which was showing all my info to anyone who walked by . . . to tell Maria about the toner. 2 men did show up and I got it printed, but I left with a bad impression on my mind
September 24, 2013
Rated 4 out of 5 by INY2012 Facility very nice front desk not
The physical aspect of the hotel was lovely - nice rooms, great restaurant, gym and pool. Found the place a bit difficult to get around in as the many paths that lead to room/front desk are somewhat confusing between all the walkways and doors. However the front desk personnel were very disappointing in their attitude from the beginning of our stay to the end - three of our party there for a family event had trouble getting the group room rate and then to add injury to insult had to wait a hour after 3 p.m. check-in time to get the room thus giving them 45 minutes to get ready to go to event at 5 p.m. When approached about wifi problem in room and not getting access on computers in lobby merely shrugged it off by saying "it happens sometimes". One of the front desk staff was extremely rude in his tone vocally and with facial expressions from eye rolling to sneering when asked about room preparation for check-in and about way to get to a room in the C building because he had to repeat both answers. One of the most important qualities of a hotel is front desk which give the first impression to guests upon arrival and sadly to say the physical hotel can be beautiful and perfect but the personnel behind the desk is what makes a guest comfortable and eager to return when in the area again. Your hotel failed this test and I would not repeat a visit nor recommend your place to anyone traveling to the area.
October 24, 2012
Rated 5 out of 5 by KKSRuns Great service wins out over glitches
Came up for the marathon. We stayed on the club floor - room was comfortable and food/amenities in lounge were standard SPG-club services so very good. There were some minor glitches with our stay but when alerted, problems were quickly resolved. Staff throughout hotel was attentive, but Linda, the hostess in the club lounge, was truly outstanding. She went out of her way to make sure we had everything we needed and more. She is a real asset to Sheraton and this property in general!
May 28, 2014
Rated 5 out of 5 by Brown47 Sheraton UVM
Great Staff and Hotel that took care of everything
June 13, 2014
Rated 2 out of 5 by JimO this hotel needs improvement
stayed in room 268. Tthe floor plan is very confusing. I got lost going to my room (poor signage), and upon finding my room, found out that my room key did not work. i had to trudge back to the front desk, wait on line, and get another key. Also, the handle supporting the bath tissue fell off when I used it (it was broken), and a piece of tile in the bathroom was dislodged exposing the dirty wall behind it. Overall, my experience was not good. I would highly recommend having a person show guests to their room. I got the sense that guests get "lost" frequently due to the complicated floor plan.
April 25, 2014
Rated 3 out of 5 by lshep hotel was fine
hotel was clean but somewhat outdated. My room was on the first floor
Food was good and coffee was exceptional for hotel coffee
I went Green and requested that no housekeeping be done and received a $5 off voucher which the front desk stated could be used to credit my room service...this was not done.
I also had a package shipped to me which I had to ask several times for. I finally had the package traced and tracked down the employee myself.
Staff-Bill (bar) and other bar/breakfast service staff were friendly and efficient.
Normally I would utilize the fitness center/pool but was pressed for time. They looked adequate.
Internet was fine but not free!
October 28, 2012
Rated 4 out of 5 by Disappointed42014 Unexpected Inconveniences
Although the Sheraton Burlington is a nice hotel in a good location we encountered various problems. We were in an updated room, however the heating unit was incredibly noisy; ruining a good night's sleep. Also the hallways and vestibules were undergoing renovation. It was smelly, dusty and dirty. Wall paper and carpeting were being removed and replaced. At one point we were not permitted to return to our room bec. all the access points were hazardous construction zones and blocked!!
The Saturday breakfast buffet was mediocre at best...not much choice, poorly presented and the food wasn't very good. "Steamed" sausage and lousy mini-Danish among the items. Of course, the buffet was pricey.
April 21, 2014
Rated 5 out of 5 by JW31Columbus Best Hotel In Burlington
I was here for one night but the location was great. Hotel clean and inviting. Staff was very present and the shuttle to the airport is a nice amenity.
June 10, 2014
Rated 1 out of 5 by Leviticus Poor accomodation
Hotel staff was OK. Architectural plan was like a maze. I would not return
June 10, 2014
Rated 4 out of 5 by JKMTR Liked the updated hotel
Much better front desk service since last year's visit. Very pleasant and accommodating. Hotel updates very nice and room very comfortable.
June 9, 2014
Rated 1 out of 5 by DLLW I will never stay again!!!
I have a Son who is attending college in the Burlington Area. Norwich University, about 40 minutes away. I plan to come to the area approximately 4 times a year. I was excited that there was a Sheraton in the area, even though the price was a little high, at least we would know what to expect. BOY WAS I WRONG!!!!!
We checked in, and noticed a sign that said "WiFi", and the Man who checked us in said they were serving breakfast from 7-10 the next morning. We were in a lower level which meant we had to carry our luggage down stairs. There was no elevator, and no one offered to help with the luggage.
The Hallway had dirty carpet, and smelled and some of the walls looked dirty, and dingy. The exit closest to the room had a sloppily hand written sign that said "Danger Broken". The exit down the hall looked like it was under construction, and had large patches of drywall mud. The third door had a key pad on the outside dangling by the wires. When I went to my car there was a homeless man leaning agaist the wall with his bike in front of him. When I went to the front desk to tell them they just said "There are a lot of homeless around here. It happens alot." What the heck? "Hotel and Resort" more like the Bates Motel! I would have left but it was late and I had driven from Pittsburgh, Pa. and I was exhausted.
The room was dated.
The carpets dirty.
The shower/bathroom smelled musty, and had no fan to remove the steam. There was absolutely NO water pressure. Such low pressure that I had a hard time rinsing the shampoo out of my long hair.
There was Wifi but it was not included, and cost $9 a day!!! Really? Not only that, but when we went down to get breakfast, we were told it is was $20 per person. Why didn't they say that when they checked us in?
They had a shuttle that would take us to the shopping area. When we got in we got to the light and the hotel called telling the driver to come back to pick up other passengers. The driver was irritated. The driver told my son that he hated his job.
When it was time to check out I actually spoke to the manager. I expressed my displeasure. He basically said sorry we going to be renovating come back to see how wonderful it will be by the end of next year. No refund, no partial refund, no offer of a free stay, not a free lunch, nothing!
A renovation will not fix everything, what about customer service? For the price this Hotel should have had much better service.
I guess the next time I drive 11 hours to visit with my son I will stay elsewhere.
I assume your response will be please contact me on your next visit. Well I contacted you on the first one and you did nothing....
November 7, 2013
Rated 4 out of 5 by LAK23 Comfortable stay
We stayed at the Sheraton because we had a family member in the hospital. It was the closest hotel to the hospital and they offered free shuttles. The room was clean and comfortable and the beds were amazing. The staff was VERY friendly and helpful. I wish they had a mini fridge and microwave, it would be helpful if we were there for an extended period of time. You have to pay for wifi in the room, It would be nice if Starwood preferred guests had that included. If you aren't on a budget it's worth moving up to club level to have that included. Overall it was a great stay and we wouldn't hesitate to stay there again. Sheraton has the best beds and pillows!
June 5, 2012
Rated 5 out of 5 by jean05 Exceeded expectations
Club Room services, and Linda and Pauline who staff that area, are exceptional. The Club room is a wonderful amenity and provides a comfortable living space and great option for quick and convenient breakfasts. The hotel is very nicely appointed and clean given the recent renovations. Staff is exceptionally customer focused.
June 3, 2014
Rated 2 out of 5 by Albergo45 Old, Smelly & Noisy
I was a little disappointed with my stay here. The inside of the hotel is beautiful, however when approaching my room towards the back of the building things started to digress quickly. I entered the room and the first thing that hit me was the smell. Musty is the best way to discribe. The bed was comfortable as I had expected. In the middle of the night I was awakened by the noisy heating unit in the room. Every time it had to reach temperature, it would awaken me.
The room door is in need of repair as the surface of it is a little banged up.
I guess was just expecting a little more from a world class hotel franchise.
December 20, 2011
Rated 4 out of 5 by medic149 Something old, and something new
Overall hotel was okay. Elevators were very hot and need refurb. Bar was nice and food was better than average. Found a hair in the soup and it was taken off of the bill. Meeting rooms were nice and good learning environment. Wait staff very nice and friendly. Strong smell of bleach in the hallways during the entire stay. Had issue with AC, but engineering came up immediately and fixed it. Due to the hotel layout, the rooms could be a long walk from the front desk, but you can move your car to a closer entrance and then never need to go back to the lobby. Still needs some updating from the 70's, but overall nice hotel.
November 1, 2012