Rated 4 out of 5 Decent
Hotel is in dire need of renovations, but luckily it looks like that's already starting to happen. The SPG lounge is really nice, with staff that couldn't be more friendly or attentive. The hotel isn't in Downtown Burlington, but there is a free shuttle which can take you where you need to go and can also pick you up. Definitely helpful.
December 6, 2013
Rated 5 out of 5 Great Staff!
Front Desk, Housekeeping, & Restaurant staff were all very friendly and accommodating. Great representatives of the hotel.
December 6, 2013
Rated 2 out of 5 by Judy9849 Judyd
The staff is always friendly. Location is really convenient.
December 5, 2013
Rated 3 out of 5 by cjhjee This is a great hotel, but lots of missed details
I like this hotel. It's going under a much needed remodel, which is exciting. Team, was all helpful, but there were a few misses. No shampoo in room, cold water faucet didn't work at sink, so only hot water to brush teeth (fun?!), no one that knew how to use fancy espresso machine in club lounge to brew decaf, and no sugar in room to add to coffee after brewing my own decaf. Again, team was all very nice, and I recognize people have it far wose than me, so I told the front desk I would just roll with it, but felt it was worth noting. This hotel just needs to pay more attention to the details.
November 25, 2013
Rated 4 out of 5 by Edit great features
I was pretty pleased with most of my stay. Do like to commend on a few points. When I made a reservation, I asked to have a refrigerator in the room for medications that have to stay cold. This happened last year also. No refrigerator was put into the room. Another point; your billing is very confusing. The way it looked, I owed you $ 418,00 while I only owed you $ 123.00. Maybe that should be addressed. Overall the staff was very accommodating. Thank you.
November 25, 2013
Rated 4 out of 5 by 1WorldTraveler Commendable Staff, Comfort, Location
We stay several times a year at the Burlington Sheraton, and find the staff members extremely friendly and accommodating, find the rooms large and comfortable, and consider the location ideal, on Rte 2, just off the Interstate (?) Rte 89.
The hotel has many public seating areas, including one before a fireplace (nice in chilly weather) and a lovely garden seating area.
The rooms and some areas, like elevators and hallways are showing considerable wear, but a renovation is scheduled.
The restaurant is a bit pricey, with the quality uneven--sometimes superb, sometimes mediocre.
The outdoor portion of the property offers very good space for stretching the legs or for walking the dog!
November 16, 2013
Rated 3 out of 5 by Ben2012 Good location, but needs renovation
The hotel is right off the highway, so it is convenient to get to and easy to find. The fireplace in the lobby is a nice touch. The rooms are, however, in need of renovation, and the hallways are too long and convoluted to navigate.
November 22, 2013
Rated 1 out of 5 by DLLW I will never stay again!!!
I have a Son who is attending college in the Burlington Area. Norwich University, about 40 minutes away. I plan to come to the area approximately 4 times a year. I was excited that there was a Sheraton in the area, even though the price was a little high, at least we would know what to expect. BOY WAS I WRONG!!!!!
We checked in, and noticed a sign that said "WiFi", and the Man who checked us in said they were serving breakfast from 7-10 the next morning. We were in a lower level which meant we had to carry our luggage down stairs. There was no elevator, and no one offered to help with the luggage.
The Hallway had dirty carpet, and smelled and some of the walls looked dirty, and dingy. The exit closest to the room had a sloppily hand written sign that said "Danger Broken". The exit down the hall looked like it was under construction, and had large patches of drywall mud. The third door had a key pad on the outside dangling by the wires. When I went to my car there was a homeless man leaning agaist the wall with his bike in front of him. When I went to the front desk to tell them they just said "There are a lot of homeless around here. It happens alot." What the heck? "Hotel and Resort" more like the Bates Motel! I would have left but it was late and I had driven from Pittsburgh, Pa. and I was exhausted.
The room was dated.
The carpets dirty.
The shower/bathroom smelled musty, and had no fan to remove the steam. There was absolutely NO water pressure. Such low pressure that I had a hard time rinsing the shampoo out of my long hair.
There was Wifi but it was not included, and cost $9 a day!!! Really? Not only that, but when we went down to get breakfast, we were told it is was $20 per person. Why didn't they say that when they checked us in?
They had a shuttle that would take us to the shopping area. When we got in we got to the light and the hotel called telling the driver to come back to pick up other passengers. The driver was irritated. The driver told my son that he hated his job.
When it was time to check out I actually spoke to the manager. I expressed my displeasure. He basically said sorry we going to be renovating come back to see how wonderful it will be by the end of next year. No refund, no partial refund, no offer of a free stay, not a free lunch, nothing!
A renovation will not fix everything, what about customer service? For the price this Hotel should have had much better service.
I guess the next time I drive 11 hours to visit with my son I will stay elsewhere.
I assume your response will be please contact me on your next visit. Well I contacted you on the first one and you did nothing....
November 7, 2013