Rated 3 out of 5 by Gina128 Hard to get to rooms
We booked our room 6 months ago...requested 2 double beds (2 kids, 2 adults staying)... When we checked in we were informed that because of flooding, they were overbooked and there were no rooms with 2 double beds. They gave us a king size bed with a pull-out couch bed.. If you have ever slept on that--it is NOT comfortable. The kids ended up sleeping in our bed all three nights, which is not fun or ideal. They did give us access to the club lounge for breakfast, but I would have much rathered having two beds that you could actually sleep in! Also, when we checked in, the air conditioning unit in our room was broken.. they did send someone to fix it. He was very nice, but it was 10:30pm by the time it was fixed. And our room was on the back side of the building...with no easy way to get to it. Needed to take the elevator to 4th floor, walk down a hallway, go through doors, walk through another set of doors and hallway just to get to the hallway where room was located. Must have taken 10 minutes just to get to room. Hard with children!
July 1, 2013
Rated 4 out of 5 by Ironhorse Excellent Staff
In dealing with the staff during check in and at other times during my stay the staff were always helpful and considerate. Two of the staff were very helpful and I left a comment card to that effect prior to my departure.
July 29, 2013
Rated 3 out of 5 by Mark Average
The hotel was nice and the rooms were clean. The breakfast was not worth the money. We went out for a better meal at a fair price.
Tried to upgrade to Club level, twice (after email prompts), and was never contacted by "manger" as described to say it was available or not.
March 4, 2013
Rated 5 out of 5 by Neilchristine27 I would stay here any time
My husband and I choose to have a date night and out of all the hotels very happy to say we picked your place. Wonderful room guest accommodation dinner and quite time that was over due.
I have an auto-immune disease and require a very clean room. Was very pleased
January 13, 2012
Rated 2 out of 5 by MikeB2 So So
Convenient location. Staff friendly and efficient, quick check in/out. Facilities and rooms are worn and in need of renovation. Wallpaper peeling off walls, anchors from old fixtures unrepaired on the walls. Carpet threadbare. Room and bathroom were clean, bed comfortable,
October 13, 2012
Rated 4 out of 5 by Aimee236 Conference space could have been better
We had a conference held in the downstairs conference room. The temperature was either too cool, or too warm. In addition, there was an unpleasant aroma in the room.
The hotel room however was comfortable and clean. I wish there was a hot tub facility available.
April 14, 2013
Rated 5 out of 5 by Enchanted1 Wonderful Stay
The front desk staff were amazing in getting us a second night when it was a booked up weekend. The dining services were also wonderful about providing for our dietary needs. We really enjoyed our stay and hope to return during our next overnight trip to Burlington.
December 31, 2012
Rated 1 out of 5 by Madison1996 Needs help
Not up to standards that I was used to for the SPG chain. Room was very tiny with water stains on the roof. Hallways had soiled rugs and ceiling was falling off. No hot tub and a very limited area for working out. Not what i was expecting.
June 29, 2013
Rated 2 out of 5 by Dada Worst hotel stay ever!
-the room was cold
-the toilet did not flush
-it smells chlorine in the room
-the direct acces to the pool was locked
-if your room is near the pool, you wont be able to sleep in the morning, it is REALLY echo, it is as if the people in the pool are in your room!
February 27, 2013
Rated 4 out of 5 by VermontEMS Vermont EMS Show
As always, the staff were great, the room was great and the facility was great. Very disappointed that the main resturant was not open Thursday or Firday night. I understand the economy, but you had a conference in place and only the "pub" was open for meals......
October 29, 2012
Rated 4 out of 5 by Cookie Our Stay
The hotel worked our great for us as we had to be at Fletcher Allen Hospital everyday from early morning to the evening. The shuttle service was great, fast and from door to door without a problem.
The restaurant was ok but they need to do more with the menu.
April 2, 2013
Rated 2 out of 5 by Joy1478 Not really sastified
I just wanted to specify that your customer service is great
But the room are awful! it's smells weird and humid
You should invest into upgrading your rooms more because you are a SHERATON!
Your conference rooms are great!
July 12, 2013
Rated 3 out of 5 by blm56 average accomodations
Check in and check out process was quick and efficient. However, there was no mentiin of the hotel facilities or dining choices. Also room did not have shower cap in the bathroom or cups. towels and bedding looked pristine and up to par with higher end hotels.
February 24, 2013
Rated 3 out of 5 by Bunnycam This hotel doesn't offer free wifi
I have stayed in many chain hotels and they all offer free wifi especially for rewards members. To have to pay 9.95 for less than a 24 hour stay is ridiculous.
August 19, 2013
Rated 4 out of 5 by Sheila1313 Our experience
Our room #113 had problems which kept us up much of the night. Someone had programmed the clock to go off at 2:22AM and then again around 4:30 am. Then the toilet ran. This ttok away from the enjoyment of our stay and made our next day travel much more tiring.
July 5, 2012
Rated 5 out of 5 by ToniAnn This hotel has friendly, welcoming staff
I stayed for one night and was welcomed as if I was a known guest. Staff were friendly and made my short stay easy and my start to my workday very pleasant. I will return.
August 12, 2013
Rated 3 out of 5 by DrSaad Renovation needed
The club floor room i was given clearly is in need of a facelift; the screens on the windows are either missing or bent out. Upon arriving at the room at around 5PM, there was a large bag of garbage outside my room from the days cleanings apparently. When entering the room it appeared as though the room was cleaned yet not put back together; drawers not pushed in, table pushed to the side, etc. I was looking for local information and called the front desk, the phone rang no less then 20 times, NO Answer. I called back on the guest services line, the phone rang 4 times, was picked up and hung up. I walked down to the front desk and asked where the guest services line would be ringing to, and the asst. manager said here. The tall guy working behind the desk looked over, said he was busy at the time i called; so, one does not answer the phone, or picks up the phone and hangs up. I am not sure why the hotel appears to be run down with the business that it does at that location; i would hope that changes are slated for the near term.
August 22, 2012
Rated 4 out of 5 by UVMvisitor Great Service
I was able to use the hotel's complimentary transportation to travel to and from the airport, as well as to a downtown location. The hotel was clean, the staff were courteous and friendly, and the restaurant was solid (acceptable food and great service).
February 13, 2013
Rated 5 out of 5 by Lizzie62 Comfortable, feels like home
I enjoy the ease in moving from one location in the hotel to another. The halls and access ways are an extension of your living room, providing comfortable spaces to socialize. The pub also offers an at-home feel, encouraging conversation and engagement.
November 14, 2012
Rated 3 out of 5 by jmp61 This hotel needs a make over at many levels
They are actively renovating this hotel and I will be back in a year to see how they did, but I was very disappointed in our much they let it get run down. Not the quality I am accustomed to at a Sheraton.
July 21, 2013
Rated 4 out of 5 by netpista Stay during Business visit
Stayed here for a week during fall. Have a friendly staff. Rooms were well maintained and kept clean. Most amenities met my expectations. The only thing that was below expectation was the internet speed in the room. Overall had a very good experience.
October 8, 2012
Rated 2 out of 5 by SidMD Unsatisfactory and needs improvement
Just not what the pictures and description show and mention on the website. The lobby/pool/fitness/restaurant area has been renovated and maybe the SPG rooms are better but the others are in dire need of renovation. Not the Sheraton that I thought of.
September 6, 2012
Rated 2 out of 5 by Anonymous The price is right for the experience
The room was clean but walking down the hall towards the room it wreaked of smoke and it was very noisy at night and difficult to sleep. Someone across the hall had snuck in their dog which barked through the night. The beds were comfortable though.
January 22, 2013
Rated 4 out of 5 by TwinMountainers Short stay
As a renovated hotel, they've done many things to give it an updated look. Rooms are clean. Bathrooms are very small. Not what you would expect for a Sheraton, but not bad.
Service in the restaurant was excruciatingly slow. Very understaffed.
April 28, 2013
Rated 4 out of 5 by Sue14 Nice Stay
The stay was nice. Front desk was very helpful
September 9, 2013
Rated 4 out of 5 by Oliveanneny Room needs some updating
The rooms are fine, but need some updating. The towels in the bathroom are very thin and scratchy. I stay here regularly, and many of the rooms have had their closet doors removed, leaving and odd atmosphere and no full length mirrors available.
September 17, 2012
Rated 2 out of 5 by Mylo7 Hotel close to Colleges
Unfortunately we were put in a room that was next door to a conference room. The people were loud, until after 10pm and beginning at 5:45am the following day. My daughter's bed was sunk in the middle. Needs work.
July 1, 2013
Rated 2 out of 5 by shannon27 not good service-
Was not given the corporate rate that we have, had to pay for internet, I asked the desk to give me the corporate rate and was told, "Sorry I already charged your card"
August 5, 2013
Rated 4 out of 5 by Terrachip Hotel
Our stay was fine, but that you had to pay for wifi! Which I thought was ridiculous, especially $10 for 24 hrs, you can stay at a much cheaper hotel and get free wifi!
August 5, 2013
Rated 4 out of 5 by Jim62 No complimentary internet service.
I found the room and facilities to be very nice. I was very disappointed to find that Wi-fi service was only available for an extra fee. I do not travel, often, but will be certain to ask if Wi-fi service is included before I book a room.
March 27, 2013