Rated 3 out of 5 by palerobe Rooms are excellent, restaurant facilities no so great
Our room was excellent - no face towels, but I do think that this was an oversight with housekeeping, they brought some in immediately when I asked.
Restaurant accomodation REALLY need improvement. The only dining offered was in a type of sports bar with VERY limited choices on the menu. Mind you, what we ordered was good. For breakfast, our ONLY option was a $15.00 buffet regardless if we only wanted coffee.
July 2, 2014
Rated 5 out of 5 by Canadian49 Excellent hotel in a great city
From the pool to the fitness center, this hotel has what it takes to provide a welcoming, relaxing refuge. The staff are great - very helpful - and the wine selection fabulous. With free parking and easy access, I would definitely rate this hotel top notch.
July 3, 2014
Rated 4 out of 5 by Ded42 Need improvment
Just had a problem in the bathroom where the sink drain of the basin does not work and a old dirty towel was left on the top of the curtain close the tube. The reaction of the check-in staff was good and said they will definitely improve this.
July 2, 2014
Rated 5 out of 5 by Crisc very comfortable and clean
very comfortable rooms in this newly renovated facility. we will be back frequently.
lots of shopping near by and close to Burlington city center/marina.
July 1, 2014
Rated 5 out of 5 by AlanTravels Awesome customer service
The staff and manager went above and beyond my expectations. My wife was the traveler and would stay there again!
June 30, 2014
Rated 4 out of 5 by Rich17 Hotel needs a little updating
Rooms need some updating, bathroom needs a little work
June 30, 2014
Rated 2 out of 5 by Jlwcjr Needs improvement
Stingy on included amenities (e.g. WiFi, breakfast, toiletries). Bathroom sink stopper missing. Inside directional signage minimal/confusing. However, bed extremely comfortable, resulting in very good night sleep
June 28, 2014
Rated 4 out of 5 by Maggie343 I had a great stay!
I stayed here for three days, and I love the facilities and how clean and well-kept this hotel is, My only issue was that the air conditioner in our room was really loud when it would turn on, and it would stay on (and loud) for about 45 minutes, even in the middle of the night, so we kept being scared awake by the air conditioner every couple of hours. Otherwise, our stay was perfect, and I would recommend this hotel to everyone, as long as the AC unit gets fixed!
June 25, 2014
Rated 4 out of 5 by Sheila2306 Desirable property in Burlington Vt
All was fine, even proximity to downtown, except Housekeeping - room was still undone at 4 PM !!! (we had refused your credit of 500 pts for NO HOUSE KEEPING !!
June 27, 2014
Rated 3 out of 5 by NDD14 Love the shuttle!
We were traveling on business and did not have a car. The shuttle was an unexpected treat for getting us to and (even better) from downtown Burlington with a small child in tow. One of our drivers--Dan--was a particular treat. He made us feel very welcomed and treated us with genuine kindness--beyond the "hotel" hospitality that one would expect as a guest. Thank you, Dan, for adding a little sunshine to our Burlington visit!
June 24, 2014
Rated 4 out of 5 by Canuck93 Business Trip
Bathroom door would not shut and there was no fan in the bathroom. Construction in front of hotel made it difficult to walk to nearby restaurants.
June 25, 2014
Rated 3 out of 5 by Lasttimehere Abysmal Customer Service
Great hotel in terms of the facility but abysmal customer service from the staff. Unresponsive to simple requests on a continued basis over a three day stay, Never again
June 22, 2014
Rated 4 out of 5 by Broni Morning Joe
My family and I have been frequent guests at the Sheration Burlington over the past 4 years. I really like what you've done with the recent hotel rennovation.
My only grip and it is a small one, is charging
for a cup of coffee at the restaurant in the morning. Though my stay is with SPG points, I met a women in line for coffee who said," $200 a night and I have to pay for coffee". I share those sentiments and think the hotels policy should changeand provide the coffee free of charge.
June 18, 2014
Rated 1 out of 5 by Jackie127 Disappointing stay
Our stay at the Sheraton was very disappointing. Upon arrival, our guaranteed room was no longer available due to overbooking. At 9pm with no other options, we accepted a room with one bed and a pull-out sofa. My daughter complained the entire next day of back pain during her visit to University of Vermont. To top it off, our breakfast was served only after notifying the servers that we had waited almost 30 minutes while other guests had arrived, dined, and departed. As a business traveler, I understand that things dont always go as planned. But there is no excuse for forcing a guest to sleep on a pull-out couch because the hotel made a mistake.
April 10, 2012
Rated 5 out of 5 by Rebekah6 Clean,comfortable and quiet!
A great night sleep on an amazing mattress after a quick and efficient check in! Richard at the front desk was fantastic :)
June 21, 2014
Rated 5 out of 5 by LAGCVDL Excellent Customer Service
Upon arrival at the hotel my boyfriend and I were warmly received by the concierge staff. When the staff member assisting us inquired regarding the reason for our visit to Burlington I mentioned that we were in the area looking for housing for me, as I had recently accepted a professor position at a local university for the fall semester. The staff member congratulated me, and I thought nothing more of the conversation until later that evening when my boyfriend and I returned to our room to find a bottle of wine and a cheese plate accompanied by a note reading, "Congratulations Professor, and Welcome to the Neighborhood." I was truly touched by this unexpected gesture and it completely made my day. Excellent customer service indeed!
July 25, 2012
Rated 5 out of 5 by Cavaras Great Hotel
It was a great stay only a couple of issues we had, first the towels in our room were stained, 2nd we used the pool but it seemed like it needed to be cleaned there was strands of hair in it, big clumps.. Gross..
June 17, 2014
Rated 1 out of 5 by Joe2011 Horrible Experience
I frequently stay at SPG hotels, especially Sheraton. I was unpleasantly surprised about the state of the room I was given (carpet dirty and the couch look like it had come from someones basement). This is not the type of room I expect from a Starwood hotel. And I have never had this experiance before. We did tell the front desk manager, who moved me to a room on the concierge level, only problem was when I arrived someone else was in that room-surprise. I was then moved to room #3, third time wasn't a charm, this conc. floor room was worse than first room on SPG floor, and heat was set at 60degrees, took until 3am to get it to upper 60s. Front desk never answered calls had to take the mile walk accross the hotel, 3-4xs to talk to them, and set wake up call.
December 15, 2011
Rated 4 out of 5 by chgn Monday Morning Breakfast Buffet
We have stayed at this hotel many times in the last three years. This is the first time I was dissatisfied with your Monday morning breakfast. Ususally we are able to order off the menus. This past visit there was only what you called a buffet. To me this was a gloried continential breakfast for $15. There was only scrambled eggs, bacon, two cold fruit choices, oatmeal, cold cereal and bagels/bread. A four slice toaster to toast your own bread of which I had to wait to toast our toast. By that time the eggs were cold. I felt as if I was having leftovers from your Sunday buffet. Next time if we can't order off the menu then we will probably go some where else for breakfast.
June 3, 2014
Rated 3 out of 5 by Dannidi Hotel setup and appearance
This is a lovely hotel but must be better maintained. Seems to be in poor condition as there were leaks in the ceilings as well as traces of past leaks that have not been repaired. The hotel layout was a bit confusing to get around. Other than that the rooms were lovely except that there was no ventilation in the bathroom. Beds were extremely comfortable
June 14, 2014
Rated 4 out of 5 by JustStoppingBy Great hotel with 2 drawbacks
This is a great hotel with two issues. 1. The food isn't very impressive and 2. The layout is a little odd. Before you leave the front desk, make sure you know where you're going. More so if you need an elevator.
June 15, 2014
Rated 3 out of 5 by ER66 Could be better
I stayed for 1 night in early April. The room had an odd musty smell to it. Continuous alarm beeping from a defective ice machine in the nearby vending room was a nuisance. Large noisy group of guests in adjacent rooms were using hallway as a party area and made it hard to sleep.
To add insult, I was wrongly charged $9.95 for "free" internet access and $1 for a bottle of water that I never touched. I phoned the hotel after noticing these charges, and was told I would have the charges credited. A full month has passed, and still haven't seen the charges returned to my card.
While I have happily stayed at several Sheraton's in the past (including this one), my stay wasn't as pleasant this time, and left a sour taste in my mouth.
May 7, 2014
Rated 5 out of 5 by Brown47 Sheraton UVM
Great Staff and Hotel that took care of everything
June 13, 2014
Rated 5 out of 5 by Richard18 Excellent Staff
I choose to stay at Starwood hotels because the service of the staff is excellent. In this instance the staff surpassed their normally first-rate service. Due to a careless error on my part I left my passport and some money in the room safe. I called the hotel when I noticed the error and they retrieved the passport and money and returned them to me when I came to collect them on the 9 June 2014. It is a great comfort to travelers to know that the Starwood staff is honest as well as excellent. Congratulations.
If I may offer one small criticism it is this: we were given an inside room overlooking the pool. This makes the room rather noisy. One can't expect children to be quiet while at play so perhaps it would be best to reserve the rooms overlooking the pool for families with children--the children who will be playing in the pool area.
Thank you again for ensuring that my careless mistake did not turn into disaster.
June 9, 2014
Rated 5 out of 5 by JW31Columbus Best Hotel In Burlington
I was here for one night but the location was great. Hotel clean and inviting. Staff was very present and the shuttle to the airport is a nice amenity.
June 10, 2014
Rated 1 out of 5 by Leviticus Poor accomodation
Hotel staff was OK. Architectural plan was like a maze. I would not return
June 10, 2014
Rated 4 out of 5 by JKMTR Liked the updated hotel
Much better front desk service since last year's visit. Very pleasant and accommodating. Hotel updates very nice and room very comfortable.
June 9, 2014
Rated 5 out of 5 by jean05 Exceeded expectations
Club Room services, and Linda and Pauline who staff that area, are exceptional. The Club room is a wonderful amenity and provides a comfortable living space and great option for quick and convenient breakfasts. The hotel is very nicely appointed and clean given the recent renovations. Staff is exceptionally customer focused.
June 3, 2014
Rated 3 out of 5 by Disappointedmanytimes No housekeeping, plastic eggs for breakfast
Disappointed. Returned to room at 9:30pm and there was no evidence of housekeeping, even though I declined the "green" option when checking in. I can see the green option for linens, but a hotel of this stature should at least empty the wastebasket, replace the glasses and coffee, make the bed, etc.
Eggs on the Monday morning breakfast buffet looked and tasted like they were poured from a carton. NO fresh baked goods on the buffet. Again, disappointing.
It would be nice to have two towels per guest. Also, there was only one robe in the closet. But perhaps the hotel only caters to business travel.
Thought about sharing my experience with the travel web sites I.e. Tripadvisor, etc. but will wait to see if I receive a response from these comments.
May 27, 2014
Rated 5 out of 5 by KKSRuns Great service wins out over glitches
Came up for the marathon. We stayed on the club floor - room was comfortable and food/amenities in lounge were standard SPG-club services so very good. There were some minor glitches with our stay but when alerted, problems were quickly resolved. Staff throughout hotel was attentive, but Linda, the hostess in the club lounge, was truly outstanding. She went out of her way to make sure we had everything we needed and more. She is a real asset to Sheraton and this property in general!
May 28, 2014